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Overview
Quvu is a cloud-based VoIP contact center management platform for inbound and outbound operations. While its proprietary design may limit third-party integrations compared to open ecosystems, it delivers strong agent productivity through smart dialing, real-time analytics, and built-in compliance tools for distributed teams.
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Starting Price
Custom
Quvu Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Quvu?
Quvu is a transformational cloud contact center (CCaaS) management solution that helps organizations enhance customer interaction, streamline operations, and boost sales performance. It leverages its proprietary, self-built technology to deliver enterprise-class features, including advanced dialing modes and in-depth analytics, all accessible via a unified, web-based interface. Quvu is designed to be highly scalable, adapting easily to the needs of growing businesses.
Quvu Pricing
Quvu pricing is customized and based on user needs and requirements. Standard Quvu console starts from £99 + VAT/month. It offers a free trial.
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Quvu Integrations
Quvu integrates with many systems, including:
Who Is Quvu For?
Quvu is ideal for the following sectors:
- Telesales
- BPO
- Financial services
- Customer service
- Compliant outbound dialing
Is Quvu Right For You?
Quvu is the definitive choice if your organization requires powerful predictive dialing capabilities to maximize contact rates and agent efficiency, and needs real-time, customizable statistics to make immediate operational decisions. Its core advantage lies in its comprehensive feature set—including the iQ Wallboard and supervisor consoles—that provides instant control and monitoring for contact centers of all sizes, eliminating the need for complex infrastructure upgrades.
Still not sure about Quvu? Contact our support team at (661) 384-7070 for further guidance.
Quvu Features
Predictive Dialer
This automated engine maximizes efficiency by minimizing agent wait time and eliminating unconnected calls. It uses a self-optimizing algorithm to adjust pacing, which boosts agent productivity, and is built to maintain call abandonment compliance.
Interactive Voice Response (IVR)
The IVR feature offers automatic call answering and self-service options. It uses recorded messages to greet callers and directs inbound traffic to the correct department, thereby enhancing customer experience and eliminating the need for manual call transfers.
Queue Management
This feature allows managers to instantly re-organize the workforce to match the workflow. It includes creating and editing queues, assigning teams, configuring basic dialer settings, and utilizing custom disposition buttons to mark call outcomes efficiently across campaigns.
Role Consoles
Quvu features four permission-based user consoles (Agent, Admin, Supervisor, and Compliance). These focused toolsets ensure each team member concentrates on their specific tasks, preventing unauthorized changes and interweaving efficiency throughout your contact center operations.
Pros And Cons of Quvu
Pros
Ideal for managing globally distributed or remote teams
Dialer significantly boosts agent productivity for outbound campaigns
Real-time analytics provides live, customizable data for fast decisions
Dedicated tools ensure regulatory adherence and quality compliance
Cons
Web-only access means no native mobile app for agents
Platform performance suffers with unreliable or slow internet
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Frequently Asked Questions
Does Quvu offer an API?
Quvu software does not offer an API.
Does Quvu have a mobile app?
Quvu is a cloud-based solution accessible via a web browser. It does not appear to offer a dedicated native mobile app (iOS or Android) but supports access via a mobile web app interface
What language does Quvu support?
Quvu is primarily available in English.
What types of pricing plans does Quvu offer?
Quvu pricing is customized based on business needs, with the standard Quvu console starting from £99 + VAT per month. You can request a personalized Quvu cost quote for your business today.
Who are the typical users of Quvu?
Quvu is ideal for telesales, BPOs, financial services, customer service teams, and compliant outbound dialing.
What other apps does Quvu integrate with?
Quvu integrates with Sisense, Refract, SugarCRM, and Zoho CRM.
What level of support does Quvu offer?
Quvu offers customer support via email and general online support, including live representative assistance.