Quvu
Last Updated
Overview
Quvu is a cloud-based VoIP contact center management platform for inbound and outbound operations. While its proprietary design may limit third-party integrations compared to open ecosystems, it delivers strong agent productivity through smart dialing, real-time analytics, and built-in compliance tools for distributed teams.
Quvu Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
Quvu Features
Predictive Dialer
This automated engine maximizes efficiency by minimizing agent wait time and eliminating unconnected calls. It uses a self-optimizing algorithm to adjust pacing, which boosts agent productivity, and is built to maintain call abandonment compliance.
Interactive Voice Response (IVR)
The IVR feature offers automatic call answering and self-service options. It uses recorded messages to greet callers and directs inbound traffic to the correct department, thereby enhancing customer experience and eliminating the need for manual call transfers.
Queue Management
This feature allows managers to instantly re-organize the workforce to match the workflow. It includes creating and editing queues, assigning teams, configuring basic dialer settings, and utilizing custom disposition buttons to mark call outcomes efficiently across campaigns.
Role Consoles
Quvu features four permission-based user consoles (Agent, Admin, Supervisor, and Compliance). These focused toolsets ensure each team member concentrates on their specific tasks, preventing unauthorized changes and interweaving efficiency throughout your contact center operations.
Pros And Cons of Quvu
Pros
Ideal for managing globally distributed or remote teams
Dialer significantly boosts agent productivity for outbound campaigns
Real-time analytics provides live, customizable data for fast decisions
Dedicated tools ensure regulatory adherence and quality compliance
Cons
Web-only access means no native mobile app for agents
Platform performance suffers with unreliable or slow internet
Quvu Reviews
Total 3 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars0%
3
Stars0%
2
Stars33%
1
Stars0%
Share your experience
Telecommunications, 11-50 employees
More than a year
“poor reporting capabilities”
Pros
The dialer has a polished look and feels simple to use.
Cons
Call performance is slow, voicemail pickup does not work well and the reporting is weak with no automation.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
3
Functionality
4
Higher Education, 500+ employees
Less than a year
“clean design”
Pros
Right away, the design feels polished and well thought out. The interface is genuinely simple to move around in and there's a huge range of options available.
Cons
One thing that could be better is the human interaction. Expanding the team size would probably help but overall, the software still does its job really well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Retail, 51-100 employees
More than a year
“user friendly interface for team management”
Pros
Getting started was quick and the user interface feels polished and well thought out. It works really well for managing teams and keeping things organized.
Cons
I'd still like to see more customizable features added and an FAQ section would also be helpful.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
Who are the typical users of Quvu?
Quvu is ideal for telesales, BPOs, financial services, customer service teams, and compliant outbound dialing.
Does Quvu have a mobile app?
Quvu is a cloud-based solution accessible via a web browser. It does not appear to offer a dedicated native mobile app (iOS or Android) but supports access via a mobile web app interface
What level of support does Quvu offer?
Quvu offers customer support via email and general online support, including live representative assistance.
What language does Quvu support?
Quvu is primarily available in English.
What other apps does Quvu integrate with?
Quvu integrates with Sisense, Refract, SugarCRM, and Zoho CRM.
Does Quvu offer an API?
Quvu software does not offer an API.
What types of pricing plans does Quvu offer?
Quvu pricing is customized based on business needs, with the standard Quvu console starting from £99 + VAT per month. You can request a personalized Quvu cost quote for your business today.