Last Updated
Overview
RingCentral RingEX helps organizations simplify global communication with AI-powered video, messaging, and cloud telephony. While the interface may require some adjustment, it delivers reliable uptime, workflow automation, and powerful integrations. Overall, it is a dependable platform for businesses seeking streamlined, AI-enhanced communication.
RingCentral RingEX Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting and Analytics
- CRM Integration
RingCentral RingEX Features
AI Assistant
RingCentral RingEX provides an embedded AI assistant that automatically generates real-time transcripts, summaries, and action items during calls and video meetings. This feature allows employees to focus entirely on the conversation rather than taking notes. It improves productivity by ensuring critical details are captured accurately and shared instantly with the team.
Customizable Call Routing
The software allows organizations to control how incoming calls are directed. Users can set rules based on business hours, team availability, or other custom criteria. The feature is easy to manage and does not require IT support.
Unified Team Messaging
The platform centralizes internal collaboration, which allows users to share files, manage tasks, and chat in real-time within a persistent workspace. It integrates these message streams with video and voice data to reduce email clutter and context switching. This organization supports better teamwork and helps ensure that dispersed project teams stay aligned and responsive.
Video Meetings
RingCentral RingEX software allows professionals to meet from anywhere with AI-powered video meetings. The feature provides live transcriptions, meeting summaries, and recaps to keep teams informed and organized.
Pros And Cons of RingCentral RingEX
Pros
Strong call management and routing tools
Reliable uptime and enterprise-grade security
Scalable for small to large teams
Cons
System can feel a bit complex at times
Customer support response times may vary
RingCentral RingEX Reviews
Total 75 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars24%
3
Stars15%
2
Stars4%
1
Stars3%
Share your experience
Micah Loewen
Automotive, 11-50 employees
Less than 6 months
“everything I need in one place”
Pros
Everything being in one centralized organized hub for the entire phone system has been a big plus. We just finished setting it up and the process was very support. Their support team was helpful too and made it easier to get everything configured and running properly.
Cons
My biggest frustration is that some parts of the platform still live in the old system while others are in the newer design. I really wish everything were combined into a single website so I wouldn't have to jump over to ACE in a separate tab or use a different admin portal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Nick Ward
Legal Services, 101-500 employees
More than a year
“reliable calling function”
Pros
It was easy to set this up and our teams were able to start using direct dials and route inbound calls through queues almost right away. The admin side is simple to manage, support gets back to you quickly and the overall value is hard to beat.
Cons
I'd still like to see stronger reporting available right out of the box even though the current options are useful. There's also a cap on how many recipients can be included on a scheduled report and that feels like a simple thing they could improve.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Bonnie Beauchamp
Non-Profit Organization Management, 51-100 employees
More than a year
“poor video quality”
Pros
Getting calls, voicemails and text messages to my work number through the mobile app has worked really well. That part has been going well for me and for a lot of our users too.
Cons
At the start they told us we'd be getting a white label Zoom experience through RingCentral Meetings. What they failed to mention was that they were in a legal dispute with Zoom and close to the end of that agreement. Because of that, we ended up stuck with RingCentral Meetings for a while and the video quality and ongoing issues were consistently awful. In the end, we had to move over to Teams and rely on their plugin there just to get around those problems.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
4
Frequently Asked Questions
Does RingCentral RingEX offer an API?
Yes, the platform provides an API.
Who are the typical users of RingCentral RingEX?
RingCentral RingEX features are designed for businesses in industries and sectors like education, fintech, logistics, technology, and hospitality.
What types of pricing plans does RingCentral RingEX offer?
The vendor offers four plans: Core (starts at $30/user/month), Advanced (starts at $35/user/month), Ultra (starts at $45/user/month), and Customer Engagement Bundle (custom pricing). Request a customized RingCentral RingEX price plan for your business today!
What language does RingCentral RingEX support?
RingCentral RingEX supports 18 languages for in-app translations and phone menus, including English.
What other apps does RingCentral RingEX integrate with?
The platform integrates with various software and services including Microsoft Teams, Salesforce, Google, and Zendesk.
What level of support does RingCentral RingEX offer?
The platform provides support through phone, video tutorials, chat, and a resource center.
Does RingCentral RingEX have a mobile app?
Yes, RingCentral RingEX can be used on mobile devices through the RingCentral mobile app, which supports Android and iOS devices.