“all in one communication win”

Pros

This platform is very simple for both agents and admins to use. Having faxing, calling, texting and messaging all built into a single app is really convenient.

Cons

A few of RingEX's reporting features feel limited. That said, I was still able to find most of the information I needed.

“excellent fit for any company”

Pros

It's a really strong product that works well for businesses of any size. You can also use the app right from your desktop.

Cons

There's nothing negative to point out.

“efficient tool”

Pros

Having so many core business tools gathered in one place makes a real difference. Telephony, team chat, texting, fax and video meetings are all handled within the same system which feels very efficient and practical. The reporting and analytics tools are also genuinely useful and add a lot of value.

Cons

I'm giving it 4 stars because it still needs a global address feature that admins can fill in directly without having to upload outdated external contact lists which is currently difficult. It would also be a big plus to have the option to remotely configure the application's interface for each individual user.

“Everything you need is in one platform”

Pros

The product works really well for RingCentral customers who want to bring all their texting, calling and video features into one central place within the same account.

Cons

Our experience with the customer support and billing teams hasn't been very positive.

“better lead routing”

Pros

Being able to set up call trees for different departments across our organization has made a huge difference in how quickly we respond to incoming leads.

Cons

We do run into occasional connectivity issues especially when switching between the phone and desktop app.

“Smooth setup”

Pros

Honestly having office phones tied into the computer has been a big plus. The setup went by smoothly and the digital fax feature is especially convenient when I need to send large faxes.

Cons

Only real inconvenience is not being able to have a local area code number.

“all in one communication hub”

Pros

This brings together all the key tools needed for effective communication in one application that runs on my computer. From a single interface, I can keep track of and respond to incoming calls, text messages, faxes and direct messages from other users.

Cons

One adjustment with this tool was having to move away from a traditional desk phone and getting used to handling everything through a desktop app. The upside is that my calls can go with me anywhere I take my computer. It took a little time to adapt but overall it has been a positive experience.

“good price for value”

Pros

It's pricing was a major advantage and the system was simple to use.

Cons

I don't really have any complaints. Overall I'm satisfied with the product and would consider purchasing it.

“my review”

Pros

Having the ability to connect it with our customer service website is a big plus since it keeps the calls linked together and makes the whole process more connected.

Cons

An issue is that the caller ID does not always appear when it should.

“useful texting feature”

Pros

Being able to take office calls on my cell whenever I'm out of the office has been really useful and I can also transfer the call back to someone who is still in the office when needed. The texting feature is another big plus since a lot of our clients would rather text than email so we're able to keep those conversations on the business line as well.

Cons

It did have a few glitches before, like randomly restarting or having a weak signal at times but that has improved a lot and seems much better now.

“Solid unified communication app”

Pros

It has been a really solid option because it brings business messaging, video and phone features together in one unified app. Having everything in a single application makes communication much more convenient.

Cons

The mobile app works well overall and does what it's supposed to do but there are times when it feels a little laggy and somewhat awkward to use.

“transferring calls is easy”

Pros

Using it on a mobile phone has been really convenient especially being able to connect my extension directly to the app. Transferring calls to the right person is easy and I also appreciate being able to log in and out whenever needed.

Cons

What's missing is that voicemail isn't connected to an email address so voicemails don't come through by email.

“handy fax alerts”

Pros

This has a great UX and the notifications are really helpful because I always know right away when a fax comes in which lets me get it distributed on time.

Cons

A frustration is that I can't add or access all accounts without having to log out and then sign back in.

“Support is unreachable”

Pros

Nothing really stood out overall although I used the fax line for my small business and it did the job well enough. The problem was the repeated price increases. From one year to the next, they wanted to raise my cost from about $120 to around $275 which I didn't feel was reasonable. I gave them a chance to lower the price but they refused so I ended up switching to another company.

Cons

Even for basic questions getting through to customer service felt impossible.

“solid features”

Pros

The feature set has been really good overall, the pricing feels reasonable and the platform is user friendly to work with.

Cons

One frustrating part is that they made SMS very difficult to use.

“perfect for remote calling”

Pros

Working from home one of the biggest advantages for me is being able to contact clients using my RingCentral number instead of my personal or work cell number. I really do not want clients having direct access to those numbers and this platform solves that well. When I call a client through the platform, any return call comes back through that same number which keeps everything separate and professional. Another feature I really appreciate is the ability to set do not disturb hours so calls do not come through after business hours depending on the time zone. It is also very convenient that when a call comes in, I can choose whether to answer on my mobile phone or on my computer since the app is available on both.

Cons

Nothing to complain about at this point. It has been a very valuable tool especially for remote work.

“customer service is disappointing”

Pros

Mobile app is useful and the integrations with other companies add some value.

Cons

Customer service has been disappointing and the features and functionality don't really meet expectations.

“helps me keep track of everything”

Pros

One of the best parts is having every call to my office come straight to my cell phone so I never miss anything important. When I call people back through the app, it shows my office number instead of my personal number which is a huge plus and keeps things professional.

Cons

I haven't run into any problems with it at this point.

“support was hard to reach”

Pros

Everything worked really well overall but getting in touch with support was difficult.

Cons

Reaching customer support was a challenge and took more effort than it should have.

“simple to make calls from anywhere”

Pros

Being able to use the app on both my desktop and mobile has been really convenient. It makes working from home much more manageable since I can stay connected no matter which device I'm using.

Cons

The app was a little confusing when I first started using it but customer support was very helpful and cleared things up quickly so it didn't end up being much of a downside.