“convenient to use when youre away from the office”

Pros

Using the app to place calls while away from the office was really convenient.

Cons

Reliability was a problem for our technicians in the field. Calls sometimes wouldn't go through so they had to use their personal numbers with caller ID blocked which meant customers often didn't recognize the number and wouldn't answer.

“video conferencing standout”

Pros

The video conferencing feature is probably my favorite part of this software.

Cons

There's nothing about this that I really dislike.

“good choice for small teams”

Pros

For a small business, this worked as a simple way to route calls from one main number to individual phones. Calls consistently came through without dropping and the voicemail transcription was a really useful feature.

Cons

One downside is that the platform feels pretty outdated and getting through the system settings to add new users was harder than it should have been.

“no call drops”

Pros

I didn't run into any technical issues while using the app and my calls stayed connected the whole time without dropping.

Cons

At times some messages don't get delivered.

“Solid app”

Pros

It offers a really strong phone and desktop app and it makes managing everything much more convenient.

Cons

Something I'd still like to see is the ability for every user to send texts from our main number.

“portal works well”

Pros

The online portal is really excellent. It makes it very simple to forward calls to a phone or even handle them on your computer instead of using your desk phone.

Cons

There are several call dropouts on the desk phones throughout the day which can be pretty frustrating at times.

“fantastic for everyday calling”

Pros

This product has been excellent and works flawlessly. I use it every day and so do nearly all of my customers. Its simple setup and usability are a big reason I'd give it 5 stars. Even a few of my clients with very limited computer skills were able to learn it quickly and ended up really enjoying it.

Cons

One thing I'd still like to see is a few more voicemail options especially the ability to share a saved voicemail with someone outside the company.

“reliable call coverage”

Pros

No important calls get missed with this system. It records everything properly and handles voicemail really well too.

Cons

I don't have anything negative to say about this tool; overall, it works perfectly.

“easy to make business calls without sharing my number”

Pros

It's really helpful being able to handle business calls without having to give out my personal phone number.

Cons

An issue I run into at times is delayed notifications on my computer. Because of that some calls don't ring soon enough to answer and end up showing only as missed calls.

“too slow”

Pros

Having the option to set your own call schedule is really helpful and transferring calls through the app is very simple. It comes with a lot of useful features overall.

Cons

The speed is a big issue because the app is slow most of the time. It is not only happening on my computer either since my colleagues deal with the same problem. I end up having to close it and reopen it several times during the day.

“interface is logical”

Pros

RingCentral is simple to use and has a clean interface, with icons that clearly show what each function does. Call quality is generally solid as well.

Cons

What could be improved is the login process which feels a bit too long and unnecessary. It also opens several extra windows along the way so it would be better if that part were more organized.

“Integrations let us down”

Pros

Moving away from it ended up being one of the best decisions for our sales team.

Cons

Customer support and the HubSpot integration were major pain points. It used to feel like the top option in VoIP and telephony but that really doesn't seem to be the case anymore.

“powerful IVR features”

Pros

This is a reliable option for telephony, IVR and the other standard features you'd expect.

Cons

Compared with some other platforms, it's less user friendly and certain tasks take more time to get done.

“Office calling from anywhere”

Pros

One of the best parts is being able to place calls even when I'm away from the office and they still appear to clients as if they're coming directly from my office line. That way, customers never have to know whether I'm actually in the office or working somewhere else.

Cons

Only thing I don't care for is not being able to send text messages. Some of my coworkers have that option but my account doesn't which is frustrating.

“clean design but unstable network”

Pros

The design looks polished and it can also be integrated with other platforms which is definitely useful.

Cons

Network problems happen too often. Sometimes it works fine and other times it just doesn't.

“quick setup proces”

Pros

Getting it installed was easy and using it day to day is just as simple.

Cons

Support seems to be getting better but it still takes too long to get problems resolved. There's also a lot of time spent waiting on hold for minor issues.

“easy to use”

Pros

Using it is really easy and being able to text my clients directly has been a big plus.

Cons

I have no complaints about the platform. It's extremely user friendly and has worked well for me.

“generates reliable reports”

Pros

It's a very complete platform overall, it stays quite stable and the reports are simple to check whenever I need them.

Cons

Something I'm not too keen on is that even though the platform is stable, there can still be occasional delays when connecting calls. It doesn't happen very often but it does happen.

“connects smoothly with my cellphone”

Pros

The way it connects with my cellphone works really well especially from the caller side.

Cons

Listening to voicemails from my RingCentral calls is still a bit frustrating. I wish those messages would go straight to my phone's regular voicemail inbox instead of making me open the app every time.

“clear calls every time”

Pros

Calls come through consistently clear and I've had very few disruptions which helps keep important business conversations going without interruption.

Cons

One area where it still lags is the limited integration it offers with other business tools.