“organized calling for our team”

Pros

Using it has been very easy and it gives our sales team the ability to answer calls meant for the group during business hours while keeping all after hours calls in one simple organized place.

Cons

There aren't any specific downsides for us right now. The app used to lack HUD features which made things a bit harder before but that has since been fixed.

“simple platform with clear controls”

Pros

This platform is very simple to use and the layout is basic enough to understand without much effort.

Cons

At times connecting to meetings can be a little difficult.

“affordable tool”

Pros

Getting started was quick and affordable. I just downloaded the app and connected it to my calendar and it was ready to use.

Cons

Compatibility could be better. It often ran into issues when trying to add new people to a conference especially if they weren't already using the same ecosystem.

“Helps us avoid missed calls”

Pros

They help my company avoid missed calls and make us come across as professional.

Cons

The pricing could be lower although the service itself is excellent.

“useful number masking”

Pros

It gave me a way to hide my personal cell phone number which was really useful.

Cons

There are times where it was hard to tell whether an incoming call was coming through the app and some calls ended up being routed incorrectly.

“love the call log tracking feature”

Pros

Something I really appreciate about this app is that it keeps a record of our phone calls.

Cons

Only part I don't care for is having to sign in.

“global calling with our canadian number”

Pros

Keeping our dedicated Canadian office number while making the whole setup work globally was a huge win for us. With RingCentral's VoIP system, our team could use text authentication services, call clients and keep the office running from virtually anywhere in the world.

Cons

It gives you more than most VoIP providers especially because of its dedicated app. The tradeoff is the price which is noticeably higher than many competing services. It's definitely a costly option unless convenience and usability matter more to you than saving money.

“handles everything we need it to”

Pros

It's a very versatile platform and really simple to use. Being able to handle calls, texts and faxes all in one system is a big plus.

Cons

Nothing really comes to mind at the moment. That probably says a lot about how well it's working.

“excellent integrations for global teams”

Pros

One of the biggest advantages for us is how well it connects with tools like Google and Microsoft 365 which our business relies on every day. It really improves communication and efficiency by bringing everything together for employees working across different countries.

Cons

The pricing is definitely on the higher side compared with other communication platforms. Even so, we continue using it because the service and features make the cost feel worthwhile.

“great at keeping records of everything”

Pros

This software has been very efficient and fast for me especially since it lets you record a lot of your call communications. It's honestly a really effective tool.

Cons

At the moment I haven't run into any drawbacks with this software.

“useful for managing incoming calls”

Pros

The auto attendant works well and the call queue hold feature is useful for managing incoming calls.

Cons

That said, it feels largely replaceable since other apps can offer the same thing at no cost.

“Decent VoIP”

Pros

When we were looking to add a VoIP system, we tried this out and used it for a few weeks. In general, it's a solid platform and handled the basics well during our testing.

Cons

Nothing about it was particularly bad but it felt like it still needed a little more polish. The app is helpful though we ultimately decided to move forward with Teams instead.

“my experience with RingCentral”

Pros

It offers several functions that make the system feel and work much more like a real telephone which is something I appreciate.

Cons

A few features aren't very user friendly and can get in the way of communication at work. Even after adjusting the settings, the issues don't always get better.

“reliable calling without sharing my number”

Pros

Using this program for calls has been a big plus especially because I don't have to give out my personal number.

Cons

Every now and then it does glitch but the issue usually gets fixed pretty quickly.

“good choice for remote work”

Pros

It's voicemail feature has been really useful especially since I work remotely in a different time zone.

Cons

There's nothing major to complain about although I do have to log back in from time to time.