SignalWire
Last Updated
Overview
SignalWire helps development teams build real-time voice, video, messaging, and AI-powered communications with low-latency APIs and owned telecom infrastructure. While it is primarily developer-centric rather than turnkey, it suits technology-driven businesses, SaaS providers, and enterprises building custom contact centers and communication workflows.
SignalWire Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Routing
- Predictive Dialing
SignalWire Features
AI Agent For Voice
SignalWire enables an AI voice agent that resolves customer issues end-to-end, handling common requests, personalizing follow-ups, generating tickets, and initiating surveys. It functions as a digital employee supporting consistent voice interactions.
Text Marketing
SignalWire supports text marketing through SMS and MMS, enabling delivery of targeted, personalized promotions at scale. It helps marketing applications increase reach, engagement, and response rates across mobile communication channels with measurable campaign performance.
Two-Factor Authentication
The software enables two-factor authentication by delivering one-time codes through voice or messaging channels. It adds an additional security layer that protects user identities and reduces unauthorized access across applications during sensitive interactions.
Interactive Voice Response (IVR)
The platform supports interactive voice response systems built with native application logic for improved call handling. It helps organizations automate repetitive tasks, route callers intelligently, and enhance engagement through responsive, programmable voice workflows and analytics.
Auto-Dialer
SignalWire provides an auto-dialer that increases outbound calling efficiency by filtering out unanswered and invalid numbers. It helps agents focus on live conversations, improve productivity, and drive higher lead conversion rates across sales operations.
Pros And Cons of SignalWire
Pros
Supports MMS video messaging, unlike many competing providers
Flexible API integrations suitable for custom telecom workflows
Reliable SMS delivery for marketing campaigns
Cons
Stability issues reported during live calls or events
May lack consistent dedicated support
SignalWire Reviews
Total 4 reviews
3
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars50%
Share your experience
Education Management, 51-100 employees
Less than 6 months
“affordable tool”
Pros
One of the first things that stood out to me was how affordable this software is. On top of that it has been amazingly reliable and the support team has been outstanding whenever needed.
Cons
Getting started in this field can be a little challenging as a beginner so it may feel slightly difficult to handle at first.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Less than 6 months
“terrible service, do not recommend”
Pros
Honestly, there is really nothing worthwhile about this company besides the flashy website and that says a lot.
Cons
Dealing with their agent was a terrible experience because of the rude attitude and obvious lack of telecom knowledge. On top of that they increased billing in a way that felt fake just to take more money from our account, showed no understanding of basic VoIP industry terms, accused us of fraud and then shut down our account without any valid reason.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Marketing and Advertising, 1-10 employees
Less than 6 months
“cost effective option for lead generation”
Pros
As a small business owner, the pricing setup has been a big advantage and saves me a lot of money. If you're in the lead generation space, it's hard to find something more affordable and better than this.
Cons
The one thing I'd really like to see is a more user friendly call tracking system built directly into the dashboard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Does SignalWire offer an API?
Yes, SignalWire offers an API.
Does SignalWire have a mobile app?
No, SignalWire does not offer a dedicated mobile application.
What level of support does SignalWire offer?
SignalWire offers support through email, chat, phone, blogs, online contact form, FAQs, documentation, events, and webinars.
What language does SignalWire support?
SignalWire primarily supports the English language.
What other apps does SignalWire integrate with?
SignalWire integrates with several third-party applications, including Mation, ThinQ, Zoho CRM, Integromat, Linphone, and FusionPBX.
What types of pricing plans does SignalWire offer?
SignalWire offers a usage-based pricing model across APIs and telecom services, including the AI Agent, Voice, Messaging, Video Conferencing, Multi-Factor Authentication, and Fax, with the platform supporting free onboarding. Request a detailed SignalWire price breakdown for your organization today.
Who are the typical users of SignalWire software?
SignalWire caters to a wide range of industries, including education, healthcare, insurance, marketing and advertising, real estate, and telecommunications.