Skit.ai

Pros

The natural language processing is quite advanced so conversations feel human and natural rather than robotic. It also connects with major CRM platforms through a wide range of integration options which makes it much more practical to use. On top of that the platform offers solid security which adds a lot of confidence.

Cons

At times, there can be some gaps between what was initially promised and what we actually experience but I'd still recommend this for others to try out.

Pros

Once the project was successfully deployed, it basically handled the task it was meant to handle. Beyond that, there wasn't much else to highlight.

Cons

The biggest frustration was the UI. Even after working with them for quite a while, the access they gave us was limited to a tool that only showed performance "reports," and not much more. It never offered any visibility into how the bot actually functioned behind the scenes, what processes it was following or how the call setup had been configured. On top of that any change we needed couldn't be made directly on our side. We had to go through the Customer Success Manager, who would then pass everything along to their "developers." Getting even a single issue resolved involved too much time, too many meetings and endless back and forth emails. In some cases, it literally took weeks.

Pros

Right away, the organized workflow, logical UI, powerful features and high compatibility for a wide range of plugins makes it a very appealing option.

Cons

That said, the pricing may be a bit steep for smaller businesses.