STARFACE

The iQueue module provides professional automatic call distribution, enabling companies to define multiple call groups with customized on-hold queues and music. This premium feature ensures callers are matched with the best agents based on specific skill requirements.

Managers can utilize a drag-and-drop editor to create multi-level voice menus for automated call steering. This system effectively guides callers through various options, ensuring they are directed to the appropriate department without human intervention, which drastically reduces the administrative workload for front-office reception staff.

This function allows remote or external personnel to display their professional office number instead of a private mobile ID when placing outgoing calls. Users connect through a configuration module to ensure consistency in business identity and maintain professional caller presentation regardless of where employees are located.

Users can record voice messages by calling a preconfigured number, which are then automatically delivered to their email inbox for review. This practical tool facilitates the creation of professional announcements and ensures that spontaneous thoughts or tasks are captured instantly for later processing by agents.

STARFACE features enable the automatic redirection of incoming calls to alternative numbers based on agent availability or specific schedules. This essential tool manages a wide range of requirements, including holiday handling and nighttime services, ensuring that every customer inquiry receives prompt and reliable human attention.