Last Updated
Overview
STARFACE software provides a versatile communication hub designed to streamline professional call center operations. By unifying voice, chat, and video into one platform, it significantly enhances agent productivity. Despite a somewhat confusing initial setup process, its robust features and reliability justify the price.
Be the first one to leave a review!
No review found
Starting Price
Custom
STARFACE Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is STARFACE?
STARFACE is an all-in-one telephony platform that unifies diverse communication channels into a single, cohesive environment. It offers advanced call center modules, which allows small and medium-sized businesses to manage high call volumes efficiently through skill-based routing. By addressing the need for location-independent connectivity, it solves the pain point of managing remote teams while ensuring crystal-clear conversation quality across all devices.
STARFACE Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
STARFACE Integrations
The software supports integration with multiple platforms, such as:
- Microsoft Teams
- DATEV
- MetaDirectory
- Dynamics 365
- Salesforce
- Checkmk
- Icinga
Who Is STARFACE For?
STARFACE is ideal for a range of industries, including:
- Hotels
- Tax advisors
- Physicians
- Commerce
- Logistics
Is STARFACE Right For You?
STARFACE is a premier choice for organizations seeking a highly integrable and secure telephony system, particularly those operating under strict European data regulations. Its standout iQueue module and robust reliability make it ideal for customer-centric businesses requiring high availability. The software has won numerous awards, including the Internet Telephony Product of the Year 2025 and the Channel Excellence Award, confirming its industry-leading status.
Still not sure about STARFACE? Contact our support team at (661) 384-7070 for further guidance.
STARFACE Features
The iQueue module provides professional automatic call distribution, enabling companies to define multiple call groups with customized on-hold queues and music. This premium feature ensures callers are matched with the best agents based on specific skill requirements.
Managers can utilize a drag-and-drop editor to create multi-level voice menus for automated call steering. This system effectively guides callers through various options, ensuring they are directed to the appropriate department without human intervention, which drastically reduces the administrative workload for front-office reception staff.
This function allows remote or external personnel to display their professional office number instead of a private mobile ID when placing outgoing calls. Users connect through a configuration module to ensure consistency in business identity and maintain professional caller presentation regardless of where employees are located.
Users can record voice messages by calling a preconfigured number, which are then automatically delivered to their email inbox for review. This practical tool facilitates the creation of professional announcements and ensures that spontaneous thoughts or tasks are captured instantly for later processing by agents.
STARFACE features enable the automatic redirection of incoming calls to alternative numbers based on agent availability or specific schedules. This essential tool manages a wide range of requirements, including holiday handling and nighttime services, ensuring that every customer inquiry receives prompt and reliable human attention.
