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Overview
Symbee is an extensive call center platform that delivers low‑code contact center and unified communications capabilities built on ‘AWS’ with full voice, omnichannel channels, predictive dialing, and call recording. While the platform’s performance can be slow under extensive load, it offers real‑time dashboards and AI‑enhanced speech analytics across interactions.
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Starting Price
Custom
Symbee Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting and Analytics
- CRM Integration
What Is Symbee?
Symbee is a cloud-based call center platform that offers a comprehensive contact center and unified communications platform that enhances ‘Amazon Connect’ and ‘AWS’ engagement services. It provides full inbound and outbound voice, text‑to‑speech, speech recognition, skills‑based routing, call recording, and omnichannel digital channels such as email, webchat, SMS, and social messaging. The platform delivers drag‑and‑drop ‘Callflow’ designer, predictive dialing, and workforce optimization tools. It also supports robust reporting and business intelligence dashboards.
Symbee Pricing
Symbee Integrations
Symbee software integrates with a wide range of apps, including:
- Salesforce
- Zendesk Suite
- Calabrio ONE
- Carahsoft
- FaxLogic
- Poly
- Jabra
Who Is Symbee For?
Symbee is suitable for the following businesses:
- Cloud contact centers
Is Symbee Right For You?
Symbee software is suitable for businesses aiming to streamline contact center operations with powerful voice and digital channel automation. It provides predictive dialing and skills‑based routing for efficient agent utilization. The platform also delivers full interaction recording and speech analytics to inform performance insights.
Still not sure if Symbee is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Symbee Features
Unison
Symbee provides unified communications capabilities that extend contact center functionality to back‑office users without requiring full contact center access. It enables inbound and outbound voice calling, call forwarding, auto attendant controls, and voicemail for enterprise communications.
Smart Dial
The software offers advanced outbound dialing capabilities with support for preview, progressive, and predictive dialing to maximize agent contact efficiency. It enables blended agent configurations so users can handle both inbound and outbound interactions based on availability.
Engage
The system facilitates a comprehensive contact center experience by combining inbound and outbound voice and digital channels such as webchat, SMS, and social messaging. It allows supervisors and agents to view real‑time queues and agent statistics.
Analytics
The platform provides detailed contact center reporting and analytics, delivering both real‑time and historical insights into interactions. It supports customizable and interaction‑based reporting to help organizations assess customer experience and operational performance.
Pros And Cons of Symbee
Pros
Provides drag‑and‑drop ‘Callflow’ designer
Delivers omnichannel automation across email, SMS, and chat
Supports AI speech recognition and analytics
Enables predictive dialing and workforce optimization
Cons
Updates may slow down implementation time
Extensive capabilities may initially overwhelm users
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Frequently Asked Questions
What language does Symbee support?
Symbee software supports English Language only.
Does Symbee have a mobile app?
No, Symbee does not offer a mobile app.
Does Symbee offer an API?
Yes, Symbee does offer an API.
What other apps does Symbee integrate with?
Symbee software integrates with a wide range of apps, including Salesforce, Zendesk Suite, Calabrio, Carahsoft, FaxLogic, Poly, Jabra, and more.
What level of support does Symbee offer?
Symbee offers support through email, phone number, and form submission.
Who are the typical users of Symbee?
The typical users of Symbee include businesses like cloud contact centers.
What types of pricing plans does Symbee offer?
The vendor offers customized pricing plans according to different business needs. Get a customized Symbee cost breakdown for your business today.