Last Updated
Overview
Tegsoft Contact Center helps contact center teams manage voice and text interactions with inbound, outbound, blended, and omnichannel tools. While the interface can feel complicated initially, its API integrations support workflows for customer service and tele-sales teams. Overall, it suits teams that want a centralized platform for multi-channel communication.
Be the first one to leave a review!
No review found
Starting Price
Custom
Tegsoft Contact Center Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Tegsoft Contact Center?
Tegsoft Contact Center is a software platform designed for organizations that manage customer service or sales communications. It supports text-based and voice interactions across channels such as SMS, email, webchat, messaging apps, and social media, with inbound, outbound, blended, and omnichannel options. Tegsoft includes reporting and analytics, call recording and voicemail, IVR features, and contact center monitoring tools.
It also offers integrations through APIs, including connections to PBX systems and IP phones, to help teams track activity and performance.
Tegsoft Contact Center Pricing
The vendor offers the following pricing plans:
- Text Based: $29/agent/month
- Inbound: $59/agent/month
- Outbound: $59/agent/month
- Blended: $69/agent/month
- Omnichannel: $99/agent/month
Disclaimer: The pricing is subject to change.
Tegsoft Contact Center Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Zendesk suite
- SAP CRM software
- Unify
- Cisco
- Yealink
- Stripe
Who Is Tegsoft Contact Center For?
Tegsoft Contact Center is ideal for a wide range of industries and sectors, including:
- Healthcare
- Insurance
- Real estate
- Travel and tourism
- Municipality
- Education
- Finance
Is Tegsoft Contact Center Right For You?
If you run a contact center and need a single communication platform focused on customer experience, Tegsoft Contact Center may be a fit. Tegsoft Contact Center is GDPR-compliant and offers cloud deployment on IBM Cloud. It can help streamline operations, improve customer satisfaction, and keep your team connected and efficient.
Still doubtful if Tegsoft Contact Center is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Tegsoft Contact Center Features
Reporting And Analytics
Tegsoft Contact Center provides detailed reporting and analytics to help teams monitor contact center performance. The platform identifies operational challenges, tracks agent productivity and engagement, and enables managers to make data-driven decisions that improve efficiency, service quality, and overall team effectiveness.
Contact Center Management
The platform offers an all-in-one approach to managing daily contact center operations. It keeps teams aligned with evolving communication trends, simplifies oversight, and enables supervisors to streamline workflows, optimize resources, and maintain smooth, consistent operations across all channels.
Everything On Cloud
Tegsoft delivers cloud-based services on IBM Cloud for scalable, flexible contact center operations. The platform supports high-volume call traffic and ensures reliable uptime. It also integrates with other tools to help teams meet performance goals and satisfy customers.
Omnichannel Customer Journey
The platform enables unified management of customer interactions across voice, webchat, email, messaging apps, and social media. It ensures seamless communication across all channels. The system also helps teams deliver a consistent and personalized experience throughout the entire customer journey.
Customer Experience Management
This feature focuses on improving engagement with customers and prospects. The platform prioritizes experience over price or product alone. It helps contact centers build loyalty, enhance service quality, and deliver consistently high-value interactions.
Pros And Cons of Tegsoft Contact Center
Pros
Helpful and responsive customer support
Integrates quickly with existing software
Real-time analytics and reporting visibility
Cons
The user interface feels complex initially
May require restarting the web service
Tegsoft Contact Center Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
What level of support does Tegsoft Contact Center offer?
Tegsoft Contact Center offers support through phone and email.
Who are the typical users of Tegsoft Contact Center?
Tegsoft Contact Center features are used by organizations across a wide range of industries and sectors, including real estate, healthcare, and insurance.
What language does Tegsoft Contact Center support?
Tegsoft Contact Center primarily supports English and Turkish languages.
What other apps does Tegsoft Contact Center integrate with?
Tegsoft Contact Center integrates with multiple systems and platforms, including SAP CRM software, WhatsApp, Salesforce, and Zendesk.
Does Tegsoft Contact Center have a mobile app?
Yes, Tegsoft Contact Center offers a dedicated mobile app.
Does Tegsoft Contact Center offer an API?
Yes, Tegsoft Contact Center offers an API.
What types of pricing plans does Tegsoft Contact Center offer?
Tegsoft Contact Center price plans include Text Based ($29/agent/month), Inbound ($59/agent/month), Outbound ($59/agent/month), Blended ($69/agent/month), and Omnichannel ($99/agent/month). Get a detailed Tegsoft Contact Center cost breakdown tailored to your specific requirements.