Last Updated
Overview
VoiceAnalytics provides automated quality monitoring by transcribing and analyzing every conversation in a contact center. Though users might need time to master the complex reporting interface, its sentiment detection effectively highlights customer dissatisfaction. Overall, its analytics engine enhances organizational decision-making while tracking every agent interaction.
Be the first one to leave a review!
No review found
Starting Price
Custom
VoiceAnalytics Specifications
- Call Reporting and Analytics
- CRM Integration
- Real-Time Dashboard
- Speech Analytics
What Is VoiceAnalytics?
VoiceAnalytics is an advanced Speech Analytics solution designed to transform contact center data into actionable intelligence. The software utilizes high-accuracy transcription and sentiment analysis to provide a 360-degree view of customer interactions. By identifying emotional cues and keyword trends, businesses can significantly reduce average handling times and improve first-call resolution. VoiceAnalytics software is highly effective for large enterprises aiming to automate quality assurance and remove inconsistencies in manual call monitoring.
VoiceAnalytics Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
VoiceAnalytics Integrations
The software supports integration with multiple platforms, such as:
- Salesforce
- HubSpot CRM software
- Zendesk
- Microsoft Dynamics
- Genesys
- Ringover
Who Is VoiceAnalytics For?
VoiceAnalytics is ideal for a range of industries, including:
- Telecommunications
- Utilities
- BPO call centers
- Retail
- Banking and financial services
Is VoiceAnalytics Right For You?
VoiceAnalytics is the best fit for organizations prioritizing automated compliance and agent empowerment. Its standout real-time assistance feature provides agents with immediate guidance to resolve complex issues effectively. With its AI-driven analytics, the platform ensures scalability and robust GDPR compliance. In this regard, VoiceAnalytics ensures that sensitive customer data remains protected across global locations while optimizing overall call center performance.
Still not sure about VoiceAnalytics? Contact our support team at (661) 384-7070 for further guidance.
VoiceAnalytics Features
Automated Quality Management
This feature enables the software to automatically score every customer interaction based on predefined KPIs. It replaces manual sampling with comprehensive analysis. In this regard, it ensures that quality standards are consistently met across the entire workforce while identifying specific areas for targeted agent coaching.
Speech-To-Text Transcription
The software supports high-accuracy transcription of call recordings into searchable text formats. This functionality allows managers to quickly locate specific phrases or compliance statements within thousands of hours of audio. Therefore, VoiceAnalytics significantly reduces the time required for data retrieval and auditing.
Goal Setting And Feedback
This platform facilitates the creation of objective performance targets for individual agents and teams. It provides direct feedback by comparing live performance against established goals. Therefore, it helps motivate staff and ensures that organizational objectives are prioritized during every call.
Productivity And Performance Tracking
VoiceAnalytics monitors key efficiency metrics, including silence periods, crosstalk, and speech rate. By visualizing these productivity indicators, supervisors can identify communication bottlenecks and implement strategies to streamline workflows. Ultimately, it improves the overall customer experience and operational output.
Call Visualization And Categorization
This functionality automatically organizes interactions into specific categories based on themes, sentiments, and keywords. VoiceAnalytics presents these datasets through intuitive graphical dashboards, allowing stakeholders to spot emerging market trends and customer pain points at a glance.
Pros And Cons of VoiceAnalytics
Pros
Provides language-independent emotion and sentiment detection
Real-time assistance reduces average call handling time
Highly accurate transcription supports multiple global languages
Cons
Initial data mapping needs dedicated administrative time
Notification settings may need fine-tuning initially
VoiceAnalytics Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
Who are the typical users of VoiceAnalytics?
The typical users of VoiceAnalytics features come from different industries, including telecommunications, utilities, BPO call centers, retail, and banking and financial services.
What level of support does VoiceAnalytics offer?
VoiceAnalytics provides support through email, phone, AI assistant, and general resources, such as articles and FAQs.
Does VoiceAnalytics offer an API?
Yes, VoiceAnalytics offers an API.
Does VoiceAnalytics have a mobile app?
No, VoiceAnalytics does not offer a standalone mobile app.
What other apps does VoiceAnalytics integrate with?
VoiceAnalytics software integrates with various third-party platforms, such as Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Genesys, and Ringover.
What language does VoiceAnalytics support?
VoiceAnalytics is primary available in English, Spanish, Mandarin, Dutch, German, French, and several other global languages.
What types of pricing plans does VoiceAnalytics offer?
The VoiceAnalytics price starts at €22/user/month, as per third-party sources. Request a personalized VoiceAnalytics pricing quote for your business.