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Overview
Voxjar is an AI-powered platform that automates evaluation of customer interactions at scale. While the large volume of generated data can require ongoing oversight to identify actionable insights, it enables teams to score every call efficiently and improve consistency, performance, and customer experience.
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Starting Price
Custom
Voxjar Specifications
Call Monitoring
Call Reporting and Analytics
Speech Analytics
Interactive Voice Response (IVR)
What Is Voxjar?
Voxjar is a modern productivity platform that leverages artificial intelligence to transform traditional call center quality assurance. By utilizing large language models, the platform moves beyond manual, spreadsheet-based monitoring to evaluate one hundred percent of customer interactions automatically. Voxjar allows managers to define custom scorecards that the ai uses to analyze sentiment, verify compliance, and provide objective feedback. This shift from random sampling to comprehensive oversight helps teams identify critical behavioral trends and coaching opportunities, ultimately leading to higher customer satisfaction and more consistent service delivery.
Voxjar Pricing
Voxjar pricing starts at $0 with 120 AI credits. Different add ons are also available.
Disclaimer: The pricing is subject to change.
Voxjar Integrations
Voxjar integrates with the following software:
- Nice inContact
- RingCentral
- Convoso
- Google Cloud Storage
- AWS S3
Who Is Voxjar For?
Voxjar is ideal for the following sectors:
- Quality assurance
- Sales leadership
- Compliance
- Contact center operations
Is Voxjar Right For You?
Voxjar is the right choice if your organization aims to achieve complete visibility into customer conversations without increasing the size of your quality assurance team. Its strength lies in its ability to deploy artificial intelligence that understands human-friendly scoring forms, making it a definitive tool for businesses that prioritize objective data and need to automate repetitive administrative tasks to focus on agent development.
Still not sure about Voxjar? Contact our support team at (661) 384-7070 for further guidance.
Voxjar Features
The auto work assignment feature automates the distribution of recorded customer interactions among QA analysts based on predefined rules. This systematic approach ensures a steady flow of evaluations, reduces manual administrative burdens, and improves the overall efficiency of internal monitoring programs.
Voxjar features a calibration tool that enables QA teams to compare evaluation results across different analysts to ensure objective scoring standards. By identifying discrepancies in grading, this feature promotes consistent feedback across the organization, maintaining high data integrity and fairness in agent performance reviews.
AI scorecards leverage artificial intelligence AI and large language models to fill out evaluation forms automatically for every customer interaction. This technology identifies compliance issues and sentiment trends instantly, providing objective insights into agent behavior without requiring manual input from human quality analysts.
The transcription feature converts every recorded voice interaction into searchable text using advanced speech to text technology. This capability allows teams to analyze customer conversations for specific keywords or trends, facilitating rapid information retrieval, and deeper understanding of caller needs across high volumes.
