Voxloud
Last Updated
Overview
Voxloud is a cloud-based phone system that streamlines business communications. While it lacks extensive hardware customization, its lightning-fast setup and seamless CRM integrations eliminate technical friction. Its intuitive interface and automated call routing ensure professional client interactions. Overall, Voxloud’s operational efficiency makes it a compelling choice for modern business communication.
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Starting Price
Custom
Voxloud Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- CRM Integration
Voxloud Features
Interactive Voice Response
The IVR system allows users to create customized vocal menus that direct callers to the correct department immediately. This automation reduces the workload on receptionists and ensures customers reach the appropriate expert, significantly improving the overall caller experience.
Omni-Channel Chat Module
The integrated chat system consolidates messages from WhatsApp, Facebook, Telegram, and Instagram into a single unified inbox. This ensures that agents can respond to customer inquiries across multiple social platforms without switching applications, maintaining a consistent and timely communication flow.
Smart Call Routing
This feature intelligently manages incoming traffic by distributing calls based on predefined rules or agent availability. By optimizing how calls are handled during peak hours, the software prevents long wait times and ensures no potential business lead is missed.
Real-Time Call Analytics
Businesses can monitor communication performance through a centralized dashboard that tracks call volume and agent efficiency. These insights allow managers to make data-driven decisions regarding staffing levels and identify areas where customer service quality can be further enhanced.
Seamless CRM Sync
The platform automatically synchronizes call logs and recordings directly into your existing CRM database. This eliminates the need for manual data entry, providing sales and support teams with instant access to customer history whenever a phone call begins.
Pros And Cons of Voxloud
Pros
Customer support is highly responsive
User interface is very intuitive
High-quality audio on mobile devices
Cons
Non-intuitive workflows reduce team efficiency
Scaling options are currently limited
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Frequently Asked Questions
Does Voxloud offer an API?
Yes, Voxloud does offer an API.
Does Voxloud have a mobile app?
Yes, Voxloud does offer a dedicated mobile app for iOS and Android users.
Who are the typical users of Voxloud?
Typical users include E-commerce, real estate, consultancies, customer support, healthcare, marketing, and startups.
What types of pricing plans does Voxloud offer?
Voxloud offers Duetto at £99/month and Concerto with custom pricing. Get a detailed Service cost breakdown tailored to your specific requirements.
What level of support does Voxloud offer?
Voxloud offers expert support via phone and live chat.
What language does Voxloud support?
The platform primarily supports the English and Italian language.
What other apps does Voxloud integrate with?
It integrates with Salesforce, HubSpot, Zoho, Slack, Intercom, Zendesk, and Microsoft Teams.