Yeastar P-Series PBX System
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Overview
Yeastar P-Series PBX System is an extensive inbound and outbound tool that offers robust call handling, advanced call center routing, and omnichannel messaging for enhanced customer experience. While the platform may require some improvement in its screen navigation, it provides automatic call distribution and real-time wallboards to improve agent productivity.
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Starting Price
Custom
Yeastar P-Series PBX System Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- Omnichannel Support
Yeastar P-Series PBX System Features
Automatic Call Distribution
Yeastar P-Series PBX System provides automatic call distribution that routes inbound calls to agents based on predefined queue strategies. It offers ring strategies such as round-robin, least recent, and simultaneous ringing to balance workloads.
Calls And Collaboration
The software unifies calling and collaboration through voice calls, conferencing, presence, and internal messaging. It includes call control features including hold, transfer, park, pickup, and voicemail access.
Call Operator Panel
The system provides a real-time call operator panel for centralized call handling and supervision. It offers live visibility into extensions, queues, trunks, and call status. The platform also supports fast call answering, drag-and-drop transfers, and efficient receptionist-level call management.
Call Flow Designer
The platform provides a visual call flow designer to build and manage call routing logic. It features drag-and-drop tools for configuring IVR menus, time conditions, announcements, and routing actions.
Pros And Cons of Yeastar P-Series PBX System
Pros
Delivers inbound call center with ‘SLA’ monitoring
Boosts outbound connections
Provides omnichannel messaging support
Supports queue callback and wallboards
Cons
It may offer limited SMS texting capabilities
The platform may provide limited video calling features in the enterprise license
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Frequently Asked Questions
Does Yeastar P-Series PBX System offer an API?
Yes, Yeastar P-Series PBX System does offer an API.
What other apps does Yeastar P-Series PBX System integrate with?
Yeastar P-Series PBX System software integrates with a wide range of apps, including Microsoft Teams, WhatsApp, Outlook, Zendesk, Salesforce, HubSpot CRM software, and Odoo.
What language does Yeastar P-Series PBX System support?
Yeastar P-Series PBX System software supports English, French, Spanish, German, Chinese, Italian, Polish, and more.
What level of support does Yeastar P-Series PBX System offer?
Yeastar P-Series PBX System offers support through email and phone number.
What types of pricing plans does Yeastar P-Series PBX System offer?
The vendor offers customized pricing plans according to different business needs. It offers a Standard Plan, an Enterprise Plan, and an Ultimate Plan. All these plans offer customized pricing. Get a customized Yeastar P-Series PBX System cost breakdown for your business today.
Does Yeastar P-Series PBX System have a mobile app?
Yes, Yeastar P-Series PBX System does offer a mobile app for Android and iOS.
Who are the typical users of Yeastar P-Series PBX System?
The typical users of Yeastar P-Series PBX System include sectors like education, government, healthcare, transportation, retail, hospitality, and finance.