Asset Essentials Reviews

“Getting things done!

Pros

The software is incredibly user-friendly, helping me stay organized. It sends email notifications to Maintenance Workers regarding their new work orders on a daily basis.

Cons

So far, I haven't encountered any negative aspects of Asset Essentials.

“Great product

Pros

The desktop web access functions smoothly. The preventive maintenance scheduler is outstanding, and creating work orders is smooth.

Cons

The mobile app is minimally developed and severely restricts my capabilities away from my desk.

“Great Support

Pros

I absolutely love how easy and powerful the data management is. It's all right at my fingertips! The staff at Brightly is truly exceptional, treating me as if I were their sole customer. They provide outstanding follow-up on any issue we bring to their attention. Their service deserves a perfect ten out of ten!

Cons

There are very few issues, mostly related to administrative tasks.

“work hard

Pros

Accessing the system is easy, and I appreciate the setup that enables me to efficiently complete my tasks.

Cons

Occasionally, the program runs slowly, and I lack the patience to wait.

“Desktop winner but mobile app lags

Pros

I've found the interface incredibly helpful and far easier to use than other tools I've used. Being able to attach photos and documents straight to parts and work orders has totally changed how I keep things organized. What impresses me most is how smooth it is to filter and assign work orders , it saves me a huge amount of time.

Cons

My only con is that the mobile app still lags behind the desktop version in features when I'm out in the field. There are quite a few capabilities missing that would make life much easier for our field technicians while they're on jobs, so they can't access everything they need on-site.

“My experience with it

Pros

I have been using this platform for almost four years and it's been a huge help when it comes to keeping tabs on our inventory and organizing work order details.

Cons

Sometimes the app doesn't save parts or work orders, which really annoys me and every so often I get booted out while I'm in the middle of editing a work order.

“Simple but Needs Better Features

Pros

I've always valued how much you can personalize almost every part of this tool , you really can adjust nearly every section to suit what you need. The system feels dependable and continues to reveal a lot of hidden capability that pleasantly surprises me.

Cons

Honestly, it's so configurable that I often find it paralyzing, the layout doesn't feel easy in the slightest and I end up having to plunge through far too many nested menus just to access the most basic features.

“Should be easier to move things

Pros

I am glad I can set up parts and manage inventory right inside the system, which makes organizing components much simpler for my workflow.

Cons

one thing I find really annoying is that I can't drag and drop items between locations, instead I'm stuck doing a lot of repetitive manual steps to relocate stock.

“Great support but slow software

Pros

the team is very supportive and meticulous , they really know their stuff and keep things very professional. Whenever I jump into the chat, there's a real person on the other end who gets exactly what I'm asking for and makes a genuine effort to assist.

Cons

My experience is that the system can be quite sluggish at times and on several occasions it's significantly slowed down my workflow, which becomes frustrating when I'm trying to move quickly.

“Easy for others, hard for me

Pros

Entering work orders is really simple for our customers and I can always get hold of customer service staff quickly whenever I need assistance.

Cons

I have trouble remembering how to change or update various components when I'm putting together my own program from the ground up.

“Many features cost extra

Pros

I find the interface very user friendly and it comes packed with so many built-in features that I naturally want to use immediately.

Cons

the smart asset-tracking capabilities end up being quite costly whenever I try to unlock or use them.

“Feels half-finished

Pros

The layout is so smooth and easy to use that my everyday tasks are more efficient and less stressful now.

Cons

Its missing so many of the modules we rely on to completely take over from IQMS. It comes across as only a fragment of what we actually need and since we don't have in-house IT dedicated to integrations, there isn't any automatic data sharing between platforms. As a result, we're forced to operate both systems in parallel which completely undermines the whole reason we wanted to switch.

“Great support with endless customization

Pros

the interface is really easy to move around in and having the option to log my daily tasks has made a big difference in keeping everything organized.

Cons

I notice that it can be slower on some days, though it ultimately does complete the tasks I ask it to.

“Asset Essentials has helped for tracking project requests across many maintenance categories

Pros

One significant advantage over our previous system in Maximo is the increased transparency and modern streamlined approach of this system. We can now provide automated updates to end users, informing them when action has been taken on their requests. This saves time and reduces the need for manual emails. I particularly like the ability to attach various types of documents, such as PDFs and photo files, to the requests.

Cons

Our transition to using Asset Essentials with our large school system and maintenance team had some drawbacks due to its complexities. Despite thorough planning, we experienced a delayed rollout and additional delays in user training. It would also be beneficial to attach smaller video files to requests.

“needs some improvements

Pros

I can add extra hours to other users' work orders when needed to complete jobs, which really aids our team's collaboration.

Cons

What bothers me most is being restricted to only numerical entries, I'd find it much more useful if I could enter values with units like PSI, inches, feet, temperature or Newtons directly.

“Powerful control with export struggles

Pros

As the Global Admin, I'm grateful for all the customization settings available to me and they truly let me steer how every part of the system behaves.

Cons

I find trying to export our data to be such a pain, the API is so hard to use that it keeps causing ongoing frustration for us.

“Easy and updates live

Pros

how clean and simple the interface is for everyone , users, admins and technicians all find it interactive. Watching work orders progress is easy since status updates show up live. That has made handling daily operations at our university facility significantly more efficient and far easier to manage.

Cons

The only small thing I can think to mention is that the customer support team is so effective at resolving issues quickly that I almost feel guilty trying to find something to complain about. To be frank, there really aren't any serious problems I've faceed with the platform.

“Changed our work for good

Pros

We find it very interactive for everyone on the team, from admins through technicians. The campus work order workflow has been transformed, producing consistently positive outcomes across departments. Even students have commented on the improved service and offered praise about it recently too.

Cons

I can't come up with any real complaints about this system. We switched from our old work order tool because this one performs far better and having access to a support hotline whenever we need assistance gives me a lot of confidence.

“Made our plant run better

Pros

thankful for how it simplifies our work orders and preventive maintenance processes. The PM scheduling tool has totally changed the game in cutting downtime at our plant. Plus automated email alerts for parts ordering mean I'm rarely blindsided , we usually have the parts in stock when they're required.

Cons

Every now and then unexpected updates catch me off guard. I run into small glitches from time to time and having round-the-clock technical support would make it much easier to resolve these hiccups quickly and boost the system's overall reliability.

“Trust it to keep improving

Pros

Honestly the customer service and team support here have been absolutely incredible based on my experience. Whenever I need help they're consistently top-notch, responding quickly and following through on their commitments to resolve whatever issue I am dealing with.

Cons

While I do not have any major complaints, I do recognize the platform is still a work in progress and I hope it continues to evolve over time. There are definitely some more sophisticated systems available elsewhere, yet I feel confident this one will grow and eventually reach those capabilities as it matures.