Canfigure

Canfigure Review

Pros

I am impressed with the simplicity involved in creating and tracking incidents/tickets.

Cons

Within Canfigure, there are numerous settings, some of which could benefit from improved documentation on their usage (such as on the Wiki) or be retired from the software if they are no longer supported.

ITSM Full Function Toolset : Canfigure!

Pros

This product offers great value for money and is incredibly user-friendly. It's highly adaptable and setting up configuration items and reports is not hassle anymore!

Cons

I haven't encountered any issues yet, but I'm thoroughly exploring every aspect.

Knowledgeable and Reliable Company with Excellent Customer Support

Pros

I am grateful for their assistance and their willingness to embrace enhancements and fresh concepts, which they swiftly incorporate into the system.

Cons

While there are certain inherent limitations, the team strives to find workarounds to fulfill the requests.

Good to use

Pros

It efficiently manages and tracks all the changes deployed in our environment on a daily basis. It contains comprehensive information about the hardware and software components utilized in a London Market Account.

Cons

Overall, it's a great software that covers everything we need. It would be fantastic to have a plugin that directly integrates with Remedy and retrieves change information from there.

Canfigure Review

Pros

The integration of this product was a seamless process, and the support team was always available and helpful.

Cons

We haven't discovered any drawbacks to using this software.

Canfigure review

Pros

It's easy to use without requiring extensive training. The interface is intuitive and can be easily customized.

Cons

In my opinion, the web interface appears somewhat outdated. However, it's not a significant issue, of course.

Feedback

Pros

Canfigure boasts an interface that is intuitive and workflows that are easy to navigate, allowing users to effortlessly manage their IT assets and services.

Cons

I appreciate all the features of Canfigure. The aspect I like the least is the recording of deployment.

Customizable ITSM service with exceptional customer service

Pros

The forms and workflows for task and incident tracking are highly customizable and flexible. The asset management feature is user-friendly and packed with numerous functionalities. The customer service is exceptional, with prompt responses and assistance from customer support team. It has been one of the best customer service experiences I've had with any vendor or company so far.

Cons

Compared to other software, some users may find the interface outdated. Additionally, some users might not enjoy the user experience that requires multiple clicks to access a module or form. However, this perspective varies among users.

SupaDESK is great if you understand the importance of Service Delivery

Pros

As a 10-year veteran of the product, I appreciate how well it aligns with IT Service Management. It is highly extensible and perfectly modeled for Service Desk and IT management under ITIL. The most significant benefit comes when the service desk staff fully grasps the importance of maintaining a CMDB as the foundation of service delivery and understands why logging calls, particularly staff self-logging, is crucial for managing requests.

Cons

Occasionally, I struggle to recall the pathway to modify and publish certain templates. This is due to the product's extensibility and my own forgetfulness.

SupaCMDB is an essential asset giving assurance that our config records are maintained accurately.

Pros

SupaCMDB offers extensive customization, configurability, and scalability. It allows relationships to be expressed between configuration items in multiple ways, enabling us to effectively assess the impact of service changes. Creating views, dashboards, and reports is a piece of cake, and each can be tailored for individuals, roles, functions, etc. Integration with key external systems, such as Jira, is possible through the supaTools API.

Cons

Extracting complex reports from the system can be challenging, although the SupaTools support team is always available to assist or create new reports if necessary.