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Canfigure Reviews
17 Review(s)
softwareOverall Rating
4.6
17 Review(s)
Rating Distribution
5
(11)
4
(6)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
17 Review(s)
Rating Distribution
5
(11)
4
(6)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Canfigure Review
Canfigure Review
Pros
I am impressed with the simplicity involved in creating and tracking incidents/tickets.
Cons
Within Canfigure, there are numerous settings, some of which could benefit from improved documentation on their usage (such as on the Wiki) or be retired from the software if they are no longer supported.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Alex
Law Practice, 500+ employees
More than a year
January 2024
ITSM Full Function Toolset : Canfigure!
ITSM Full Function Toolset : Canfigure!
Pros
This product offers great value for money and is incredibly user-friendly. It's highly adaptable and setting up configuration items and reports is not hassle anymore!
Cons
I haven't encountered any issues yet, but I'm thoroughly exploring every aspect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Information Technology and Services, 1-10 employees
More than a year
November 2023
Knowledgeable and Reliable Company with Excellent Customer Support
Knowledgeable and Reliable Company with Excellent Customer Support
Pros
I am grateful for their assistance and their willingness to embrace enhancements and fresh concepts, which they swiftly incorporate into the system.
Cons
While there are certain inherent limitations, the team strives to find workarounds to fulfill the requests.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Laura
Automotive, 500+ employees
More than a year
March 2023
Good to use
Good to use
Pros
It efficiently manages and tracks all the changes deployed in our environment on a daily basis. It contains comprehensive information about the hardware and software components utilized in a London Market Account.
Cons
Overall, it's a great software that covers everything we need. It would be fantastic to have a plugin that directly integrates with Remedy and retrieves change information from there.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Vaishali
Insurance, 500+ employees
More than a year
March 2023
Canfigure Review
Canfigure Review
Pros
The integration of this product was a seamless process, and the support team was always available and helpful.
Cons
We haven't discovered any drawbacks to using this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom
Information Technology and Services, 500+ employees
More than a year
March 2023
Canfigure review
Canfigure review
Pros
It's easy to use without requiring extensive training. The interface is intuitive and can be easily customized.
Cons
In my opinion, the web interface appears somewhat outdated. However, it's not a significant issue, of course.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Franco
Sporting Goods, 500+ employees
More than a year
March 2023
Feedback
Feedback
Pros
Canfigure boasts an interface that is intuitive and workflows that are easy to navigate, allowing users to effortlessly manage their IT assets and services.
Cons
I appreciate all the features of Canfigure. The aspect I like the least is the recording of deployment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aditya
Information Technology and Services, 500+ employees
More than a year
March 2023
Customizable ITSM service with exceptional customer service
Customizable ITSM service with exceptional customer service
Pros
The forms and workflows for task and incident tracking are highly customizable and flexible. The asset management feature is user-friendly and packed with numerous functionalities. The customer service is exceptional, with prompt responses and assistance from customer support team. It has been one of the best customer service experiences I've had with any vendor or company so far.
Cons
Compared to other software, some users may find the interface outdated. Additionally, some users might not enjoy the user experience that requires multiple clicks to access a module or form. However, this perspective varies among users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enrico
Education Management, 101-500 employees
More than a year
March 2023
SupaDESK is great if you understand the importance of Service Delivery
SupaDESK is great if you understand the importance of Service Delivery
Pros
As a 10-year veteran of the product, I appreciate how well it aligns with IT Service Management. It is highly extensible and perfectly modeled for Service Desk and IT management under ITIL. The most significant benefit comes when the service desk staff fully grasps the importance of maintaining a CMDB as the foundation of service delivery and understands why logging calls, particularly staff self-logging, is crucial for managing requests.
Cons
Occasionally, I struggle to recall the pathway to modify and publish certain templates. This is due to the product's extensibility and my own forgetfulness.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andy
Government Administration, 101-500 employees
More than a year
August 2018
SupaCMDB is an essential asset giving assurance that our config records are maintained accurately.
SupaCMDB is an essential asset giving assurance that our config records are maintained accurately.
Pros
SupaCMDB offers extensive customization, configurability, and scalability. It allows relationships to be expressed between configuration items in multiple ways, enabling us to effectively assess the impact of service changes. Creating views, dashboards, and reports is a piece of cake, and each can be tailored for individuals, roles, functions, etc. Integration with key external systems, such as Jira, is possible through the supaTools API.
Cons
Extracting complex reports from the system can be challenging, although the SupaTools support team is always available to assist or create new reports if necessary.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Rob
Not specified, N/A employees
More than a year
July 2018
SupaTools provides our organization with quality applications that are critical to our business.
SupaTools provides our organization with quality applications that are critical to our business.
Pros
The commercial off-the-shelf version of the application is feature-rich and flexible, allowing for customization according to company-specific requirements. This ITIL process-based ITSM software helps us enforce our business processes and rules. It offers granular user authorization features and profiles that facilitate easy updates, maintenance, and enforcement of our security principles. Additionally, we utilize the APIs to integrate the application with our other systems. The support provided by the SupaTools team has been outstanding, always accommodating our requests and providing guidance that prevents future issues.
Cons
The original UI had a slightly dated look with block images, but recent updates have made significant improvements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Will
Aviation & Aerospace, 500+ employees
More than a year
February 2018
very useful for monitoring request or immediate support
very useful for monitoring request or immediate support
Pros
Managing and monitoring issues is not a problem anymore, especially when we forget to set reminders. However, it could be further improved with specific requirements related to CMDB integration.
Cons
I still find the priority (P1, P2, etc.) and its associated response and resolution threads a bit confusing. It would be more user-friendly if we could reply to issues without using notes that cannot be edited in existing tickets.
Ease of use
10
Value for money
6
Customer Support
4
Functionality
6
Budi
Automotive, 101-500 employees
Less than 6 months
July 2017
As Supatools Administrator for the past eight years, I find the software outstanding.
As Supatools Administrator for the past eight years, I find the software outstanding.
Pros
Users have expressed their preference for Supatools over other Asset Management tools due to its user-friendly nature and wide range of functionalities. The most popular functions highlighted by users are the quick search feature and the ability to create views using multiple configuration items. As an administrator, I find Supatools easy to manage, thanks to the Administrator and Tools & Utilities modules. The system offers extensive configuration options, all of which are simple and easy to implement. Most importantly, the Supatools team is highly responsive and always ready to assist.
Cons
The only downside I've encountered when using SupaTools is that large reports occasionally time out depending on network utilization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
RHONDA
Not specified, N/A employees
More than a year
July 2017
Easy to Implement and Use
Easy to Implement and Use
Pros
The implementation process was incredibly simple and effortless. We managed it without any external assistance by following the installation guide. Supatools is functionally rich, customizable, and easily integratable. The support team at SupaTools is highly helpful in all these aspects. They maintain regular communication and frequently deliver updates, enhancements, and fixes for the product. Although designed for the ICT industry, it can easily be adapted for maintenance and property management services.
Cons
The support team is consistently available to assist with any problems or issues. I have nothing negative to say about them!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Irfan
Information Technology and Services, N/A employees
More than a year
April 2017
Hawkins Service Desk Review
Hawkins Service Desk Review
Pros
Overall, my experience has been positive. However, there are a few areas that could be improved: 1. The reporting functionality is not very user-friendly. The system primarily prescribes certain types of reports, such as "Resolved vs. Closed." Since we report on resolved tickets (which may not align perfectly with SLA reporting), the Incident KPI dashboard, which reports on closed tickets, is not suitable for our needs. As a result, I rely on my own queries, views, and dashboards instead. Additionally, the graphical display of results is somewhat limited. 2. Updating via emails can be messy, as they often include unnecessary information like signatures and pictures, making it difficult to follow the notes. 3. Agents often work on multiple tickets simultaneously and would like to keep each ticket open. However, when a ticket is opened in a new window, it only displays the "edit" view and lacks all the necessary information (e.g., notes) required for active ticket management. 4. It is not possible to exclude child-related incidents from SLAs. 5. The admin manual could be more comprehensive, providing detailed instructions on "how to" rather than just "what to" do. 6. When attaching pictures, we are required to save them as documents before they can be uploadedas attachments. It would be more convenient to copy and paste pictures directly, especially in the knowledge base. This feature would also be helpful when sending print screens to vendors or users via notes or notifications. Currently, due to the extra steps involved in SupaTOOLS, our team tends to bypass the system and communicate via personal email accounts. This additional factor adds to my workload. However, I must commend Chris for being extremely supportive and quick to respond, which I truly appreciate.
Cons
Reminders for reporting are not yet configured.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
6
Marthie
Information Technology and Services, 500+ employees
Less than a year
November 2016
SupaTOOLS - A must have Corporate Tool
SupaTOOLS - A must have Corporate Tool
Pros
The support team's turnaround time is exceptional. They are always willing to assist, regardless of the size of the query. The system instills ITIL methodologies, aligning with international standards, and its ease of use is commendable.
Cons
None, as their team is receptive to suggestions for product improvement.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Bronwyn
Telecommunications, 500+ employees
April 2016
Diamond In The Rough
Diamond In The Rough
Pros
The web-based environment offers numerous automation and integration points, including active directory for logins. We make great use of email ingestion through our Office365 account, which seamlessly creates and responds to tickets via email. The core system allows for easy addition, removal, and modification of features and fields. Templates play a crucial role in incidents, allowing customers to provide minimal information while still populating essential fields for reporting and SLA requirements.
Cons
With any highly customizable system, there's always a risk of complexity. However, if you have well-defined internal processes, the transition to this product becomes seamless.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Paul
Media Production, N/A employees
Free Trial
May 2015
Filters
Sort by:
Canfigure Review
Canfigure Review
Pros
I am impressed with the simplicity involved in creating and tracking incidents/tickets.
Cons
Within Canfigure, there are numerous settings, some of which could benefit from improved documentation on their usage (such as on the Wiki) or be retired from the software if they are no longer supported.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Alex
Law Practice, 500+ employees
More than a year
January 2024
ITSM Full Function Toolset : Canfigure!
ITSM Full Function Toolset : Canfigure!
Pros
This product offers great value for money and is incredibly user-friendly. It's highly adaptable and setting up configuration items and reports is not hassle anymore!
Cons
I haven't encountered any issues yet, but I'm thoroughly exploring every aspect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Information Technology and Services, 1-10 employees
More than a year
November 2023
Knowledgeable and Reliable Company with Excellent Customer Support
Knowledgeable and Reliable Company with Excellent Customer Support
Pros
I am grateful for their assistance and their willingness to embrace enhancements and fresh concepts, which they swiftly incorporate into the system.
Cons
While there are certain inherent limitations, the team strives to find workarounds to fulfill the requests.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Laura
Automotive, 500+ employees
More than a year
March 2023
Good to use
Good to use
Pros
It efficiently manages and tracks all the changes deployed in our environment on a daily basis. It contains comprehensive information about the hardware and software components utilized in a London Market Account.
Cons
Overall, it's a great software that covers everything we need. It would be fantastic to have a plugin that directly integrates with Remedy and retrieves change information from there.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Vaishali
Insurance, 500+ employees
More than a year
March 2023
Canfigure Review
Canfigure Review
Pros
The integration of this product was a seamless process, and the support team was always available and helpful.
Cons
We haven't discovered any drawbacks to using this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom
Information Technology and Services, 500+ employees
More than a year
March 2023
Canfigure review
Canfigure review
Pros
It's easy to use without requiring extensive training. The interface is intuitive and can be easily customized.
Cons
In my opinion, the web interface appears somewhat outdated. However, it's not a significant issue, of course.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Franco
Sporting Goods, 500+ employees
More than a year
March 2023
Feedback
Feedback
Pros
Canfigure boasts an interface that is intuitive and workflows that are easy to navigate, allowing users to effortlessly manage their IT assets and services.
Cons
I appreciate all the features of Canfigure. The aspect I like the least is the recording of deployment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aditya
Information Technology and Services, 500+ employees
More than a year
March 2023
Customizable ITSM service with exceptional customer service
Customizable ITSM service with exceptional customer service
Pros
The forms and workflows for task and incident tracking are highly customizable and flexible. The asset management feature is user-friendly and packed with numerous functionalities. The customer service is exceptional, with prompt responses and assistance from customer support team. It has been one of the best customer service experiences I've had with any vendor or company so far.
Cons
Compared to other software, some users may find the interface outdated. Additionally, some users might not enjoy the user experience that requires multiple clicks to access a module or form. However, this perspective varies among users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enrico
Education Management, 101-500 employees
More than a year
March 2023
SupaDESK is great if you understand the importance of Service Delivery
SupaDESK is great if you understand the importance of Service Delivery
Pros
As a 10-year veteran of the product, I appreciate how well it aligns with IT Service Management. It is highly extensible and perfectly modeled for Service Desk and IT management under ITIL. The most significant benefit comes when the service desk staff fully grasps the importance of maintaining a CMDB as the foundation of service delivery and understands why logging calls, particularly staff self-logging, is crucial for managing requests.
Cons
Occasionally, I struggle to recall the pathway to modify and publish certain templates. This is due to the product's extensibility and my own forgetfulness.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andy
Government Administration, 101-500 employees
More than a year
August 2018
SupaCMDB is an essential asset giving assurance that our config records are maintained accurately.
SupaCMDB is an essential asset giving assurance that our config records are maintained accurately.
Pros
SupaCMDB offers extensive customization, configurability, and scalability. It allows relationships to be expressed between configuration items in multiple ways, enabling us to effectively assess the impact of service changes. Creating views, dashboards, and reports is a piece of cake, and each can be tailored for individuals, roles, functions, etc. Integration with key external systems, such as Jira, is possible through the supaTools API.
Cons
Extracting complex reports from the system can be challenging, although the SupaTools support team is always available to assist or create new reports if necessary.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Rob
Not specified, N/A employees
More than a year
July 2018
SupaTools provides our organization with quality applications that are critical to our business.
SupaTools provides our organization with quality applications that are critical to our business.
Pros
The commercial off-the-shelf version of the application is feature-rich and flexible, allowing for customization according to company-specific requirements. This ITIL process-based ITSM software helps us enforce our business processes and rules. It offers granular user authorization features and profiles that facilitate easy updates, maintenance, and enforcement of our security principles. Additionally, we utilize the APIs to integrate the application with our other systems. The support provided by the SupaTools team has been outstanding, always accommodating our requests and providing guidance that prevents future issues.
Cons
The original UI had a slightly dated look with block images, but recent updates have made significant improvements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Will
Aviation & Aerospace, 500+ employees
More than a year
February 2018
very useful for monitoring request or immediate support
very useful for monitoring request or immediate support
Pros
Managing and monitoring issues is not a problem anymore, especially when we forget to set reminders. However, it could be further improved with specific requirements related to CMDB integration.
Cons
I still find the priority (P1, P2, etc.) and its associated response and resolution threads a bit confusing. It would be more user-friendly if we could reply to issues without using notes that cannot be edited in existing tickets.
Ease of use
10
Value for money
6
Customer Support
4
Functionality
6
Budi
Automotive, 101-500 employees
Less than 6 months
July 2017
As Supatools Administrator for the past eight years, I find the software outstanding.
As Supatools Administrator for the past eight years, I find the software outstanding.
Pros
Users have expressed their preference for Supatools over other Asset Management tools due to its user-friendly nature and wide range of functionalities. The most popular functions highlighted by users are the quick search feature and the ability to create views using multiple configuration items. As an administrator, I find Supatools easy to manage, thanks to the Administrator and Tools & Utilities modules. The system offers extensive configuration options, all of which are simple and easy to implement. Most importantly, the Supatools team is highly responsive and always ready to assist.
Cons
The only downside I've encountered when using SupaTools is that large reports occasionally time out depending on network utilization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
RHONDA
Not specified, N/A employees
More than a year
July 2017
Easy to Implement and Use
Easy to Implement and Use
Pros
The implementation process was incredibly simple and effortless. We managed it without any external assistance by following the installation guide. Supatools is functionally rich, customizable, and easily integratable. The support team at SupaTools is highly helpful in all these aspects. They maintain regular communication and frequently deliver updates, enhancements, and fixes for the product. Although designed for the ICT industry, it can easily be adapted for maintenance and property management services.
Cons
The support team is consistently available to assist with any problems or issues. I have nothing negative to say about them!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Irfan
Information Technology and Services, N/A employees
More than a year
April 2017
Hawkins Service Desk Review
Hawkins Service Desk Review
Pros
Overall, my experience has been positive. However, there are a few areas that could be improved: 1. The reporting functionality is not very user-friendly. The system primarily prescribes certain types of reports, such as "Resolved vs. Closed." Since we report on resolved tickets (which may not align perfectly with SLA reporting), the Incident KPI dashboard, which reports on closed tickets, is not suitable for our needs. As a result, I rely on my own queries, views, and dashboards instead. Additionally, the graphical display of results is somewhat limited. 2. Updating via emails can be messy, as they often include unnecessary information like signatures and pictures, making it difficult to follow the notes. 3. Agents often work on multiple tickets simultaneously and would like to keep each ticket open. However, when a ticket is opened in a new window, it only displays the "edit" view and lacks all the necessary information (e.g., notes) required for active ticket management. 4. It is not possible to exclude child-related incidents from SLAs. 5. The admin manual could be more comprehensive, providing detailed instructions on "how to" rather than just "what to" do. 6. When attaching pictures, we are required to save them as documents before they can be uploadedas attachments. It would be more convenient to copy and paste pictures directly, especially in the knowledge base. This feature would also be helpful when sending print screens to vendors or users via notes or notifications. Currently, due to the extra steps involved in SupaTOOLS, our team tends to bypass the system and communicate via personal email accounts. This additional factor adds to my workload. However, I must commend Chris for being extremely supportive and quick to respond, which I truly appreciate.
Cons
Reminders for reporting are not yet configured.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
6
Marthie
Information Technology and Services, 500+ employees
Less than a year
November 2016
SupaTOOLS - A must have Corporate Tool
SupaTOOLS - A must have Corporate Tool
Pros
The support team's turnaround time is exceptional. They are always willing to assist, regardless of the size of the query. The system instills ITIL methodologies, aligning with international standards, and its ease of use is commendable.
Cons
None, as their team is receptive to suggestions for product improvement.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Bronwyn
Telecommunications, 500+ employees
April 2016
Diamond In The Rough
Diamond In The Rough
Pros
The web-based environment offers numerous automation and integration points, including active directory for logins. We make great use of email ingestion through our Office365 account, which seamlessly creates and responds to tickets via email. The core system allows for easy addition, removal, and modification of features and fields. Templates play a crucial role in incidents, allowing customers to provide minimal information while still populating essential fields for reporting and SLA requirements.
Cons
With any highly customizable system, there's always a risk of complexity. However, if you have well-defined internal processes, the transition to this product becomes seamless.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Paul
Media Production, N/A employees
Free Trial
May 2015