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Commusoft Reviews
73 Review(s)
softwareOverall Rating
4.8
73 Review(s)
Rating Distribution
5
(64)
4
(7)
3
(1)
2
1
(1)
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Overall Rating
4.8
73 Review(s)
Rating Distribution
5
(64)
4
(7)
3
(1)
2
1
(1)
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Filters
Ratings
Provider Size
Time Used
Sort by:
Very Simple Software Once Configured
Very Simple Software Once Configured
Pros
It's convenient to schedule daily tasks for engineers and adjust job assignments as needed.
Cons
Setting up initially can be quite complex. Additionally, managing invoices and adjusting them is not simple.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Dean
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
June 2024
Superb Tool
Superb Tool
Pros
Commusoft plays a crucial role in our company's operations.
Cons
It would be beneficial to allow multiple mobile numbers on the primary account.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
patrick
Utilities, 11-50 employees
More than a year
June 2024
Commusoft Software User Review
Commusoft Software User Review
Pros
Five stars! This software is a game-changer! It ensures our business runs seamlessly. We manage everything from invoices to scheduling and engineer tracking in one place. The invoices are professional, and reminders ensure timely payments and maintenance. It's a huge time-saver. Customer service is exceptional, always ready to answer our queries promptly. Highly recommended!
Cons
In the customer profile, I would prefer an option to indicate whether they have a contract with us or not. If they do, it should allow us to specify the contract duration. This feature would help us track clients with contracts and their terms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ali
Construction, 1-10 employees
More than a year
May 2024
Commusoft Review
Commusoft Review
Pros
Managing users and invoicing is uncomplicated. The overall layout is very intuitive.
Cons
The maps feature experiences delays when showing the location of engineers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Justin
Oil & Energy, 11-50 employees
More than a year
May 2024
Very poor CRM system
Very poor CRM system
Pros
There's nothing. The system is quite challenging to operate.
Cons
The app differs significantly from the desktop version, and it lacks the capability to provide on-site quotes.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Kristofor
Facilities Services, 1-10 employees
Less than 6 months
May 2024
Take your business to the next level
Take your business to the next level
Pros
Once set up, the software is easy to use. Having everything centralized is immensely helpful for staying organized and accessing job histories quickly.
Cons
My main concern is the absence of telephone support in our package. I believe this should be available to all clients, as currently, we only have email support unless the issue is complex enough for a call to be arranged.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Construction, 11-50 employees
More than a year
May 2024
A great tool for running our company
A great tool for running our company
Pros
It meets all our needs for running our plumbing, gas, electrical, and minor building works company. We rely on it for diary management, invoicing, customer communication, and more. It enhances our operational efficiency.
Cons
Support is conducted via email; there isn't a dedicated phone number for direct communication. However, they usually respond promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gemma
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
April 2024
Seamless job management
Seamless job management
Pros
It's incredibly user-friendly; we can monitor ongoing projects, review engineer notes, store images, and invoice, all from one platform.
Cons
It would be convenient to transfer tenant addresses when landlords move homes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gemma
Construction, 11-50 employees
More than a year
April 2024
Game Changer
Game Changer
Pros
It effectively tracks all jobs and customers, and the reporting features are excellent.
Cons
Some tasks can be challenging to execute initially, but practice helps.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pauline
Construction, 1-10 employees
More than a year
March 2024
Using Commusoft as a Property Maintenance firm.
Using Commusoft as a Property Maintenance firm.
Pros
Scheduling jobs for our engineers is effortless. The system allows engineers to access their schedules via the Commusoft app on their phones, update job statuses, and enable seamless communication between field and office teams. We can then generate job reports and invoices directly from Commusoft to clients.
Cons
Storage issues occasionally arise, necessitating manual deletion of pictures/videos from old jobs.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Waleed
Facilities Services, 1-10 employees
More than a year
March 2024
commusoft review
commusoft review
Pros
This system is easy to navigate. Having worked with several software options over the years, this one stands out as the most user-friendly.
Cons
One drawback is having to purchase extra data when we run out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
kelly
Construction, 1-10 employees
More than a year
February 2024
Plumbers diary management
Plumbers diary management
Pros
Commusoft is perfect for managing plumbers' diary, service reminders, and more.
Cons
Sometimes, navigating Commusoft can be tricky, especially with minor tasks like deleting items.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Derek
Construction, 1-10 employees
More than a year
February 2024
very good software for our heating buisness
very good software for our heating buisness
Pros
It simplifies managing invoices, diary maintenance, job scheduling, and is incredibly user-friendly. It allows us to create and access customer profiles easily, tracking work done over the years.
Cons
Occasionally, it fails to integrate with our accountancy software, requiring manual reset.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Building Materials, 1-10 employees
More than a year
February 2024
Would recommend to other users
Would recommend to other users
Pros
Navigation is smooth, hassle-free, and adaptable across different user roles.
Cons
We have no issues to report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Mechanical or Industrial Engineering, 11-50 employees
More than a year
February 2024
Great package!
Great package!
Pros
All users find it easy to use, enabling seamless planning of work and invoicing.
Cons
There are minor issues, mostly related to personal preferences rather than specific problems.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Zac
Construction, 1-10 employees
More than a year
January 2024
commusoft User
commusoft User
Pros
It fulfills all my business needs efficiently.
Cons
Not much to complain about; occasionally, updating the app resolves issues.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Christopher
Construction, 1-10 employees
More than a year
January 2024
Great Software
Great Software
Pros
It's intuitive, reducing administrative time, with reporting functions that summarize data effortlessly.
Cons
It would be fantastic to have more options for personalizing it to specific needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ellen
Construction, 11-50 employees
More than a year
December 2023
Great, All-In-One Package!
Great, All-In-One Package!
Pros
The consolidation of everything in one platform is a significant advantage from initial customer inquiry to quote, job completion, and invoicing! Tracking everything is effortless, making KPI monitoring a breeze.
Cons
There are few cons; it would be beneficial for additional works to include a parts list.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jamie
Construction, 11-50 employees
More than a year
December 2023
Very easy to use - keeps records up to date
Very easy to use - keeps records up to date
Pros
User-friendly interface that stores all information in one accessible place, ideal for mobile use.
Cons
No concerns. I've used this package for many years and have always been satisfied with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Construction, 11-50 employees
More than a year
November 2023
Good software system
Good software system
Pros
Fairly intuitive to operate, with supportive assistance features.
Cons
Sometimes, support doesn't fully address the question asked. The software can be complex to use, and many features remain unused. We often have to adapt our workflow to fit the software rather than it adapting to us.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Aaron
Construction, 1-10 employees
More than a year
October 2023
Great software
Great software
Pros
Using this software simplifies managing multiple engineers, freeing up time for more critical tasks.
Cons
There's not much to dislike; it's a basic software that meets my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Danny
Construction, 1-10 employees
More than a year
October 2023
Changed our business for the better!
Changed our business for the better!
Pros
The diary, maps, and work address features are standout features for me. I likehow streamlined this Job Management System is, particularly for planned and reactive maintenance in collaboration with estate agents.
Cons
Occasionally, my accounting software rejects CIS invoices with domestic reverse VAT charges; this is our only issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Georgia
Construction, 11-50 employees
More than a year
September 2023
Shockingly Grateful
Shockingly Grateful
Pros
Two years ago, we adopted Commusoft to elevate Voity Electrical to the next level and it delivered. We've never looked back.
Cons
The system is highly complex and customizable. It requires careful consideration and planning to set up effectively. Currently, I'm managing several pipelines and sequences, addressing queries before handing tasks over to the team. There are many solutions to manage, and I'm working on optimizing their execution.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
MaryRachel
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
September 2023
Great product
Great product
Pros
It's user-friendly, streamlines processes, facilitates easy customer communication, and ensures prompt updates from engineers on jobs.
Cons
I have no issues at all; the product is direct to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Utilities, 1-10 employees
More than a year
July 2023
Fantastic Service Management Software
Fantastic Service Management Software
Pros
I value its simplicity and how swiftly my team acclimated to it. The customer service is excellent.
Cons
Some options are inflexible; it would be beneficial to have the ability to toggle specific features on and off for individual customers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luke
Construction, 1-10 employees
More than a year
July 2023
Clean and smart
Clean and smart
Pros
It's incredibly intuitive to navigate daily schedules and customize user settings.
Cons
The ability to delete batches of photos and videos, similar to managing them on a phone, is also quite handy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
abdur
Construction, 1-10 employees
More than a year
January 2023
Great for dispatching jobs and invoicing.
Great for dispatching jobs and invoicing.
Pros
We efficiently send job confirmations to both clients and engineers simultaneously. Invoicing is swift and simple, seamlessly integrating with third-party accounting software.
Cons
We'd like the capability to access and modify company settings and reports via the mobile/iPad app.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Chantelle
Construction, 1-10 employees
More than a year
November 2022
Excellent software package
Excellent software package
Pros
Navigating the system is simple, and the support from Commusoft is excellent.
Cons
I miss receiving office admin reminders, like vehicle MOT alerts, for instance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jenny
Construction, 1-10 employees
More than a year
November 2022
User friendly software
User friendly software
Pros
The software is highly intuitive and updates in real-time.
Cons
Our main issue arises when we're out of signal range, though this seems more related to phone connectivity than Commusoft itself.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Construction, 11-50 employees
More than a year
October 2022
Great software
Great software
Pros
It's very streamlined and enhances productivity.
Cons
While I could nitpick, there are very few flaws worth mentioning in this column.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Construction, 1-10 employees
More than a year
October 2022
Sheaworks Review
Sheaworks Review
Pros
It's easy to navigate when working with clients like estate agents and property management firms.
Cons
I'd like the mobile version to offer the same functionalities as the web version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jack
Construction, 11-50 employees
More than a year
October 2022
Amazing
Amazing
Pros
Using it is effortless, storing all necessary business information. Integration with Xero and Stripe saves us considerable time, eliminating paperwork. we couldn't operate without it.
Cons
There are a few minor frustrations... The software doesn't seem to function optimally on my Mac (home computer) some buttons are missing, and the app occasionally shows the wrong diary day for engineers. However, I've noticed significant improvements since the latest updates. It can be cumbersome to print invoices, requiring four clicks for each. Additionally, amending service sheets from the office is not possible, which can be frustrating when minor errors occur. Another annoyance is the inability to view feedback directly from the diary each job number must be typed into a separate tab. It would be helpful to see feedback when hovering over each job in the diary. One of my biggest gripes with Commusoft is the cumbersome process to close side panels, it prompts a confirmation dialog each time, which interrupts workflow. It would be much smoother if panels could be closed with a simple click outside, similar to closing service certificates or emails.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Selena
Construction, 1-10 employees
More than a year
October 2022
Good
Good
Pros
It's quite intuitive, particularly the accounting section, which I would highly recommend.
Cons
I would like to see more detailed analysis in the reporting section.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Michelle
Building Materials, 11-50 employees
More than a year
September 2022
Upgarde your buisness
Upgarde your buisness
Pros
The diary service consolidates all information about past jobs in one accessible place.
Cons
I wish there was more accessible information on the app or improved capability to modify information directly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Construction, 1-10 employees
More than a year
September 2022
Exquisite
Exquisite
Pros
It covers almost all our requirements from scheduling and billing to quoting and detailed analytics.
Cons
Integrating data with Sage has occasionally been problematic, particularly in recent times.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Simon
Utilities, 1-10 employees
More than a year
August 2022
G Jassal Review
G Jassal Review
Pros
As a small team, Commusoft simplifies communication between users and engineers. We likeits intuitive system and extensive knowledge base. The support staff are always helpful and provide excellent service for any queries we have.
Cons
We frequently provide quotations and would benefit from dropdown options for additional features in our estimate templates, as currently, we're copying and pasting this information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Construction, 1-10 employees
More than a year
June 2022
geat to use
geat to use
Pros
It allows us to efficiently track all engineers' activities throughout the day.
Cons
Sometimes, it takes a while for jobs to load for engineers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jane
Construction, 1-10 employees
More than a year
May 2022
A great software to manage great
A great software to manage great
Pros
I like the structured visual interface and user-friendly arrangement of buttons, it's simple to find functions and tools.
Cons
Some functions and tools in this software are a bit confusing to use; clearer descriptions would be helpful.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Jaroth
Computer Software, 101-500 employees
Less than a year
April 2022
Commusoft; Our Team Member
Commusoft; Our Team Member
Pros
With its comprehensive functionality, including reporting and automated reminders, Commusoft saves time and fulfills roles akin to an employee. This is invaluable when assessing ROI, thanks to its intuitive interface and responsive support team.
Cons
The font options are limited, and certain subfunctions in invoice creation can be a bit tricky to navigate.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Thad
Construction, 1-10 employees
Less than a year
April 2022
For The Plumbing & Heating Industry I Feel This Is The Go-To Product
For The Plumbing & Heating Industry I Feel This Is The Go-To Product
Pros
All property records are consolidated in one place, ensuring information remains accessible throughout the customer's lifecycle.
Cons
The service reminder aspect of the software could be streamlined for better follow-up purposes.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Julie
Construction, 1-10 employees
Less than 6 months
March 2022
SR Hall ltd review of Commusoft
SR Hall ltd review of Commusoft
Pros
Integration with our accounting package and seamless data transfer to Sage are standout features. Planning daily and weekly workloads is simplified, and clients are kept informed with up-to-date materials and costs.
Cons
The initial setup was a bit challenging, but the support team was excellent.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Steve
Construction, 11-50 employees
More than a year
March 2022
Great System
Great System
Pros
The diary feature is user-friendly, accommodating extensive information storage.
Cons
There are features that we haven't fully mastered in terms of usage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emma
Construction, 11-50 employees
More than a year
February 2022
Perfect Management System
Perfect Management System
Pros
Everything from job-specific details to reports, certificates, and photos is centralized, greatly assisting engineers during onsite work.
Cons
Some timekeeping features only log travel when going to a job, not returning.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Construction, 1-10 employees
More than a year
December 2021
Great Overall Package
Great Overall Package
Pros
It's intuitive and updates in real-time, making it effortless for our engineers to navigate.
Cons
Any issues we've encountered have been promptly resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lynsey
Utilities, 11-50 employees
More than a year
December 2021
Review
Review
Pros
Commusoft significantly enhances the day-to-day operations of our company. It's indispensable for planning efficiently with multiple engineers, improving overall efficiency.
Cons
I can't think of any downsides to using the system!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Construction, 11-50 employees
More than a year
December 2021
DJW Electrical Services
DJW Electrical Services
Pros
The ability to manage staff and customers remotely is a key benefit.
Cons
Not being able to delete duplicate customer records can be frustrating.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Darren
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
November 2021
Good all round
Good all round
Pros
It's user-friendly for both office staff and engineers alike.
Cons
It's a bit inconvenient having to leave reviews to upgrade storage capacity on the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Construction, 1-10 employees
More than a year
November 2021
Good software
Good software
Pros
It's easy to navigate and provides helpful solutions for issues.
Cons
Storage space can sometimes feel limited.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Consumer Services, 11-50 employees
More than a year
November 2021
Fast and efficient CRM software
Fast and efficient CRM software
Pros
We're highly satisfied with the diary management and integration with our financial systems. Booking jobs is seamless, and contacting customers is swift and effective. Commusoft has been instrumental in our business's growth.
Cons
Certain features are restricted based on package tiers, but this can be addressed by customizing a package over the phone.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Public Safety, 1-10 employees
More than a year
November 2021
Commusoft review
Commusoft review
Pros
We've relied on Commusoft (paperless plan) for over four years now, and it's become indispensable. Its scalability and continuous feature updates demonstrate ongoing investment in its improvement, all inclusive and essential to our operations.
Cons
While not a drawback, frequent feature updates can sometimes be challenging to keep up with. It's beneficial to dedicate time each month to review new features and consider how they can enhance both our and our customers' experiences, an ongoing process akin to sharpening the saw.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
John
Mechanical or Industrial Engineering, 1-10 employees
More than a year
October 2021
Filters
Sort by:
Very Simple Software Once Configured
Very Simple Software Once Configured
Pros
It's convenient to schedule daily tasks for engineers and adjust job assignments as needed.
Cons
Setting up initially can be quite complex. Additionally, managing invoices and adjusting them is not simple.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Dean
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
June 2024
Superb Tool
Superb Tool
Pros
Commusoft plays a crucial role in our company's operations.
Cons
It would be beneficial to allow multiple mobile numbers on the primary account.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
patrick
Utilities, 11-50 employees
More than a year
June 2024
Commusoft Software User Review
Commusoft Software User Review
Pros
Five stars! This software is a game-changer! It ensures our business runs seamlessly. We manage everything from invoices to scheduling and engineer tracking in one place. The invoices are professional, and reminders ensure timely payments and maintenance. It's a huge time-saver. Customer service is exceptional, always ready to answer our queries promptly. Highly recommended!
Cons
In the customer profile, I would prefer an option to indicate whether they have a contract with us or not. If they do, it should allow us to specify the contract duration. This feature would help us track clients with contracts and their terms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ali
Construction, 1-10 employees
More than a year
May 2024
Commusoft Review
Commusoft Review
Pros
Managing users and invoicing is uncomplicated. The overall layout is very intuitive.
Cons
The maps feature experiences delays when showing the location of engineers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Justin
Oil & Energy, 11-50 employees
More than a year
May 2024
Very poor CRM system
Very poor CRM system
Pros
There's nothing. The system is quite challenging to operate.
Cons
The app differs significantly from the desktop version, and it lacks the capability to provide on-site quotes.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Kristofor
Facilities Services, 1-10 employees
Less than 6 months
May 2024
Take your business to the next level
Take your business to the next level
Pros
Once set up, the software is easy to use. Having everything centralized is immensely helpful for staying organized and accessing job histories quickly.
Cons
My main concern is the absence of telephone support in our package. I believe this should be available to all clients, as currently, we only have email support unless the issue is complex enough for a call to be arranged.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Construction, 11-50 employees
More than a year
May 2024
A great tool for running our company
A great tool for running our company
Pros
It meets all our needs for running our plumbing, gas, electrical, and minor building works company. We rely on it for diary management, invoicing, customer communication, and more. It enhances our operational efficiency.
Cons
Support is conducted via email; there isn't a dedicated phone number for direct communication. However, they usually respond promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gemma
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
April 2024
Seamless job management
Seamless job management
Pros
It's incredibly user-friendly; we can monitor ongoing projects, review engineer notes, store images, and invoice, all from one platform.
Cons
It would be convenient to transfer tenant addresses when landlords move homes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gemma
Construction, 11-50 employees
More than a year
April 2024
Game Changer
Game Changer
Pros
It effectively tracks all jobs and customers, and the reporting features are excellent.
Cons
Some tasks can be challenging to execute initially, but practice helps.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pauline
Construction, 1-10 employees
More than a year
March 2024
Using Commusoft as a Property Maintenance firm.
Using Commusoft as a Property Maintenance firm.
Pros
Scheduling jobs for our engineers is effortless. The system allows engineers to access their schedules via the Commusoft app on their phones, update job statuses, and enable seamless communication between field and office teams. We can then generate job reports and invoices directly from Commusoft to clients.
Cons
Storage issues occasionally arise, necessitating manual deletion of pictures/videos from old jobs.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Waleed
Facilities Services, 1-10 employees
More than a year
March 2024
commusoft review
commusoft review
Pros
This system is easy to navigate. Having worked with several software options over the years, this one stands out as the most user-friendly.
Cons
One drawback is having to purchase extra data when we run out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
kelly
Construction, 1-10 employees
More than a year
February 2024
Plumbers diary management
Plumbers diary management
Pros
Commusoft is perfect for managing plumbers' diary, service reminders, and more.
Cons
Sometimes, navigating Commusoft can be tricky, especially with minor tasks like deleting items.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Derek
Construction, 1-10 employees
More than a year
February 2024
very good software for our heating buisness
very good software for our heating buisness
Pros
It simplifies managing invoices, diary maintenance, job scheduling, and is incredibly user-friendly. It allows us to create and access customer profiles easily, tracking work done over the years.
Cons
Occasionally, it fails to integrate with our accountancy software, requiring manual reset.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Building Materials, 1-10 employees
More than a year
February 2024
Would recommend to other users
Would recommend to other users
Pros
Navigation is smooth, hassle-free, and adaptable across different user roles.
Cons
We have no issues to report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lauren
Mechanical or Industrial Engineering, 11-50 employees
More than a year
February 2024
Great package!
Great package!
Pros
All users find it easy to use, enabling seamless planning of work and invoicing.
Cons
There are minor issues, mostly related to personal preferences rather than specific problems.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Zac
Construction, 1-10 employees
More than a year
January 2024
commusoft User
commusoft User
Pros
It fulfills all my business needs efficiently.
Cons
Not much to complain about; occasionally, updating the app resolves issues.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Christopher
Construction, 1-10 employees
More than a year
January 2024
Great Software
Great Software
Pros
It's intuitive, reducing administrative time, with reporting functions that summarize data effortlessly.
Cons
It would be fantastic to have more options for personalizing it to specific needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ellen
Construction, 11-50 employees
More than a year
December 2023
Great, All-In-One Package!
Great, All-In-One Package!
Pros
The consolidation of everything in one platform is a significant advantage from initial customer inquiry to quote, job completion, and invoicing! Tracking everything is effortless, making KPI monitoring a breeze.
Cons
There are few cons; it would be beneficial for additional works to include a parts list.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jamie
Construction, 11-50 employees
More than a year
December 2023
Very easy to use - keeps records up to date
Very easy to use - keeps records up to date
Pros
User-friendly interface that stores all information in one accessible place, ideal for mobile use.
Cons
No concerns. I've used this package for many years and have always been satisfied with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Construction, 11-50 employees
More than a year
November 2023
Good software system
Good software system
Pros
Fairly intuitive to operate, with supportive assistance features.
Cons
Sometimes, support doesn't fully address the question asked. The software can be complex to use, and many features remain unused. We often have to adapt our workflow to fit the software rather than it adapting to us.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Aaron
Construction, 1-10 employees
More than a year
October 2023
Great software
Great software
Pros
Using this software simplifies managing multiple engineers, freeing up time for more critical tasks.
Cons
There's not much to dislike; it's a basic software that meets my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Danny
Construction, 1-10 employees
More than a year
October 2023
Changed our business for the better!
Changed our business for the better!
Pros
The diary, maps, and work address features are standout features for me. I likehow streamlined this Job Management System is, particularly for planned and reactive maintenance in collaboration with estate agents.
Cons
Occasionally, my accounting software rejects CIS invoices with domestic reverse VAT charges; this is our only issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Georgia
Construction, 11-50 employees
More than a year
September 2023
Shockingly Grateful
Shockingly Grateful
Pros
Two years ago, we adopted Commusoft to elevate Voity Electrical to the next level and it delivered. We've never looked back.
Cons
The system is highly complex and customizable. It requires careful consideration and planning to set up effectively. Currently, I'm managing several pipelines and sequences, addressing queries before handing tasks over to the team. There are many solutions to manage, and I'm working on optimizing their execution.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
MaryRachel
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
September 2023
Great product
Great product
Pros
It's user-friendly, streamlines processes, facilitates easy customer communication, and ensures prompt updates from engineers on jobs.
Cons
I have no issues at all; the product is direct to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Utilities, 1-10 employees
More than a year
July 2023
Fantastic Service Management Software
Fantastic Service Management Software
Pros
I value its simplicity and how swiftly my team acclimated to it. The customer service is excellent.
Cons
Some options are inflexible; it would be beneficial to have the ability to toggle specific features on and off for individual customers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luke
Construction, 1-10 employees
More than a year
July 2023
Clean and smart
Clean and smart
Pros
It's incredibly intuitive to navigate daily schedules and customize user settings.
Cons
The ability to delete batches of photos and videos, similar to managing them on a phone, is also quite handy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
abdur
Construction, 1-10 employees
More than a year
January 2023
Great for dispatching jobs and invoicing.
Great for dispatching jobs and invoicing.
Pros
We efficiently send job confirmations to both clients and engineers simultaneously. Invoicing is swift and simple, seamlessly integrating with third-party accounting software.
Cons
We'd like the capability to access and modify company settings and reports via the mobile/iPad app.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Chantelle
Construction, 1-10 employees
More than a year
November 2022
Excellent software package
Excellent software package
Pros
Navigating the system is simple, and the support from Commusoft is excellent.
Cons
I miss receiving office admin reminders, like vehicle MOT alerts, for instance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jenny
Construction, 1-10 employees
More than a year
November 2022
User friendly software
User friendly software
Pros
The software is highly intuitive and updates in real-time.
Cons
Our main issue arises when we're out of signal range, though this seems more related to phone connectivity than Commusoft itself.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Construction, 11-50 employees
More than a year
October 2022
Great software
Great software
Pros
It's very streamlined and enhances productivity.
Cons
While I could nitpick, there are very few flaws worth mentioning in this column.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Construction, 1-10 employees
More than a year
October 2022
Sheaworks Review
Sheaworks Review
Pros
It's easy to navigate when working with clients like estate agents and property management firms.
Cons
I'd like the mobile version to offer the same functionalities as the web version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jack
Construction, 11-50 employees
More than a year
October 2022
Amazing
Amazing
Pros
Using it is effortless, storing all necessary business information. Integration with Xero and Stripe saves us considerable time, eliminating paperwork. we couldn't operate without it.
Cons
There are a few minor frustrations... The software doesn't seem to function optimally on my Mac (home computer) some buttons are missing, and the app occasionally shows the wrong diary day for engineers. However, I've noticed significant improvements since the latest updates. It can be cumbersome to print invoices, requiring four clicks for each. Additionally, amending service sheets from the office is not possible, which can be frustrating when minor errors occur. Another annoyance is the inability to view feedback directly from the diary each job number must be typed into a separate tab. It would be helpful to see feedback when hovering over each job in the diary. One of my biggest gripes with Commusoft is the cumbersome process to close side panels, it prompts a confirmation dialog each time, which interrupts workflow. It would be much smoother if panels could be closed with a simple click outside, similar to closing service certificates or emails.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Selena
Construction, 1-10 employees
More than a year
October 2022
Good
Good
Pros
It's quite intuitive, particularly the accounting section, which I would highly recommend.
Cons
I would like to see more detailed analysis in the reporting section.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Michelle
Building Materials, 11-50 employees
More than a year
September 2022
Upgarde your buisness
Upgarde your buisness
Pros
The diary service consolidates all information about past jobs in one accessible place.
Cons
I wish there was more accessible information on the app or improved capability to modify information directly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Construction, 1-10 employees
More than a year
September 2022
Exquisite
Exquisite
Pros
It covers almost all our requirements from scheduling and billing to quoting and detailed analytics.
Cons
Integrating data with Sage has occasionally been problematic, particularly in recent times.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Simon
Utilities, 1-10 employees
More than a year
August 2022
G Jassal Review
G Jassal Review
Pros
As a small team, Commusoft simplifies communication between users and engineers. We likeits intuitive system and extensive knowledge base. The support staff are always helpful and provide excellent service for any queries we have.
Cons
We frequently provide quotations and would benefit from dropdown options for additional features in our estimate templates, as currently, we're copying and pasting this information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Construction, 1-10 employees
More than a year
June 2022
geat to use
geat to use
Pros
It allows us to efficiently track all engineers' activities throughout the day.
Cons
Sometimes, it takes a while for jobs to load for engineers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jane
Construction, 1-10 employees
More than a year
May 2022
A great software to manage great
A great software to manage great
Pros
I like the structured visual interface and user-friendly arrangement of buttons, it's simple to find functions and tools.
Cons
Some functions and tools in this software are a bit confusing to use; clearer descriptions would be helpful.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Jaroth
Computer Software, 101-500 employees
Less than a year
April 2022
Commusoft; Our Team Member
Commusoft; Our Team Member
Pros
With its comprehensive functionality, including reporting and automated reminders, Commusoft saves time and fulfills roles akin to an employee. This is invaluable when assessing ROI, thanks to its intuitive interface and responsive support team.
Cons
The font options are limited, and certain subfunctions in invoice creation can be a bit tricky to navigate.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Thad
Construction, 1-10 employees
Less than a year
April 2022
For The Plumbing & Heating Industry I Feel This Is The Go-To Product
For The Plumbing & Heating Industry I Feel This Is The Go-To Product
Pros
All property records are consolidated in one place, ensuring information remains accessible throughout the customer's lifecycle.
Cons
The service reminder aspect of the software could be streamlined for better follow-up purposes.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Julie
Construction, 1-10 employees
Less than 6 months
March 2022
SR Hall ltd review of Commusoft
SR Hall ltd review of Commusoft
Pros
Integration with our accounting package and seamless data transfer to Sage are standout features. Planning daily and weekly workloads is simplified, and clients are kept informed with up-to-date materials and costs.
Cons
The initial setup was a bit challenging, but the support team was excellent.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Steve
Construction, 11-50 employees
More than a year
March 2022
Great System
Great System
Pros
The diary feature is user-friendly, accommodating extensive information storage.
Cons
There are features that we haven't fully mastered in terms of usage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emma
Construction, 11-50 employees
More than a year
February 2022
Perfect Management System
Perfect Management System
Pros
Everything from job-specific details to reports, certificates, and photos is centralized, greatly assisting engineers during onsite work.
Cons
Some timekeeping features only log travel when going to a job, not returning.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Construction, 1-10 employees
More than a year
December 2021
Great Overall Package
Great Overall Package
Pros
It's intuitive and updates in real-time, making it effortless for our engineers to navigate.
Cons
Any issues we've encountered have been promptly resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lynsey
Utilities, 11-50 employees
More than a year
December 2021
Review
Review
Pros
Commusoft significantly enhances the day-to-day operations of our company. It's indispensable for planning efficiently with multiple engineers, improving overall efficiency.
Cons
I can't think of any downsides to using the system!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Construction, 11-50 employees
More than a year
December 2021
DJW Electrical Services
DJW Electrical Services
Pros
The ability to manage staff and customers remotely is a key benefit.
Cons
Not being able to delete duplicate customer records can be frustrating.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Darren
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
November 2021
Good all round
Good all round
Pros
It's user-friendly for both office staff and engineers alike.
Cons
It's a bit inconvenient having to leave reviews to upgrade storage capacity on the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Construction, 1-10 employees
More than a year
November 2021
Good software
Good software
Pros
It's easy to navigate and provides helpful solutions for issues.
Cons
Storage space can sometimes feel limited.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Consumer Services, 11-50 employees
More than a year
November 2021
Fast and efficient CRM software
Fast and efficient CRM software
Pros
We're highly satisfied with the diary management and integration with our financial systems. Booking jobs is seamless, and contacting customers is swift and effective. Commusoft has been instrumental in our business's growth.
Cons
Certain features are restricted based on package tiers, but this can be addressed by customizing a package over the phone.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Public Safety, 1-10 employees
More than a year
November 2021
Commusoft review
Commusoft review
Pros
We've relied on Commusoft (paperless plan) for over four years now, and it's become indispensable. Its scalability and continuous feature updates demonstrate ongoing investment in its improvement, all inclusive and essential to our operations.
Cons
While not a drawback, frequent feature updates can sometimes be challenging to keep up with. It's beneficial to dedicate time each month to review new features and consider how they can enhance both our and our customers' experiences, an ongoing process akin to sharpening the saw.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
John
Mechanical or Industrial Engineering, 1-10 employees
More than a year
October 2021