eMaint CMMS Reviews

Pros

Getting started didn't take long for me at all, even coming in with zero background. The whole setup made sense pretty quickly and once I got the hang of it, training other people on my team was pretty easy too.

Cons

One thing that still bothers me is that the platform feels a bit dated in some areas and there are built-in wait times. That five-second pause doesn't seem like a big deal at first but when I'm repeating the same task over and over, it definitely gets annoying and wastes time.

Pros

the asset import tool was the part that really worked for me. I was able to take our Excel sheet with all our data and bring it straight into the system which made the whole setup feel really simple on my end. Now that I've had some time to look around, it seems like once I get more comfortable with the full process, this should fit into our current way of working really well.

Cons

At this point, I'm still pretty new to the tool, so I haven't noticed anything missing or out of place. Integrating it into our existing process has been smooth and nothing has stood out as needing a change.

Pros

Getting started with this product felt very simple and I've seen a clear boost in our maintenance work and day-to-day efficiency. Another big plus for me was how well it connected with the systems we already use. Everything fit into place without any hassle and from what I've seen, it worked just the way we needed it to.

Cons

Honestly, I don't have any real complaints so far. The system has been working well overall, so there isn't anything major I'd call a downside right now.

Pros

One thing I really like about this tool is the support team. Every time I've needed help, they've been there and actually useful. The software also gives me a lot to work with, with tons of features and the freedom to set things up the way I want. On top of that, I've noticed the platform gets updates pretty often which makes it feel well cared for and always getting better.

Cons

The part that still feels a bit frustrating is building KPIs and reports. That area could be more simple because setting everything up takes more time and effort than I expected.

Pros

I could tell this was made with service teams and managers in mind. The layout feels thoughtful and it was pretty easy for me to get started with the basics. Once I spent more time in it, I noticed there was a lot more depth than most people probably ever get shown. It really feels like the system can do a lot if you dig into it. The only thing that held me back on that side was training. I learn better with in-person, hands-on help and since the paid training was not really an option for me, the tutorial content did not do much for me.

Cons

The biggest issue for me is that the platform can behave differently depending on the browser which gets annoying. I'd also love live AI support built into the asset table, along with instant status updates on fleet readiness. Being able to see quickly whether a unit is being worked on, waiting for maintenance, waiting on parts, waiting for quote approval, or tied to a technician's clock-in/clock-out would make a huge difference. Something like the old 3M VIDS/MAF system from military aircraft maintenance, updated with AI and a modern digital display, would be extremely useful.

Pros

The biggest win for me has been how much information I can get out of it. I also like being able to decide exactly what shows up in my reports, so the reporting setup feels really customizable. That kind of flexibility has been super useful in my day-to-day work.

Cons

Excel reports still slow me down a bit. After picking a report, I usually need to adjust rows and columns by hand which adds an extra step and takes more time.

Pros

This tool has been really simple to use for me and I like how much control it gives me. One of the best parts is being able to keep things broad or make them very detailed based on what I need at the time. That kind of freedom has helped me shape the software around my workflow instead of having to change how I work.

Cons

Reporting has been a bit of a letdown because it doesn't always deliver what I expect. When I've asked for help with dashboards, support sometimes acts like I already know the platform inside out which makes updates frustrating. On the other hand, whenever I needed help with other account-related questions, the team has been friendly and easy to work with.

Pros

Having scheduling and forecasting together in one setup has been really useful for me. It cuts down the time I spend jumping between things and the whole planning process feels a lot more practical in my daily work.

Cons

part that slows me down the most is setting up and grouping activities. That piece can be confusing and takes more work than it should to get everything organized properly.

Pros

this tool felt pretty simple for me right away. The setup did not take much time, so the whole onboarding part was a lot less annoying than I expected. It also connected well with the other tools I already use which made it fit into my routine without a bunch of extra steps. On top of that, the cost feels fair for what you get and that made it an even better deal for me.

Cons

main downside for me is that it doesn't have as many features as some pricier options. Even so, considering the price and how quickly I could start using it, that gap doesn't feel like a huge problem.

Pros

Getting parts, assets and work orders into the system has been really simple for me which saves a lot of time during the day. The reporting side is also one of my favorite parts. We can tweak reports however we want and that gives our team a lot more control over the info we need to track.

Cons

mobile side is the biggest gap for me. At our plant, both production and maintenance teams use it but there isn't enough control over what each tech can see. It would help a lot if we could customize the columns shown on mobile. I'd also love a better calibration tool that lets us enter several readings at once, calculates percent error automatically and clearly marks pass or fail.

Pros

Having everything in one system has been a huge plus for me. I can keep tabs on fleet, equipment and facilities all in the same place instead of bouncing between separate tools. It also lets me stay on top of projects and inventory in one platform which has made working with other departments in our township a lot more organized and practical.

Cons

There was definitely a learning curve for me at the beginning, so I didn't pick it up immediately. Still, the IT team and IT University were really helpful in training our admins and getting us running. We also attended a Boot Camp in Florida which made understanding the system much easier.

Pros

Honestly, the biggest win for me has been how much freedom this software gives me to set up workflows and tweak all the little details around them. I've been able to pull together parts I liked from other popular tools and turn them into one system that actually fits how my team works day to day. That level of flexibility is what really makes this stand out for me.

Cons

The asset structure feels a bit limited. There are only so many hierarchy levels and without a tree-style view, browsing assets isn't as clear as I'd like. Navigating larger asset lists can feel clunky and it doesn't handle more layered setups very well.

Pros

The interactive plans have been a big help for me, especially when I'm dealing with more complicated equipment. They make the layouts a lot clearer and help me stay on track with what I'm viewing during maintenance or when I'm planning things out.

Cons

One thing I'd still like is a color setting that highlights overdue PMs in red so they really stand out. It might already exist somewhere in the scheduler but I'm still figuring that part out.

Pros

After using it for a few years, I can say it has worked really well for our team. Getting everything up and running went better than expected and once my asset list was in, setting up PMs and inspection routines was pretty simple. We use it all the time to organize, assign and track our preventive maintenance work and it does a great job helping us stay on top of it. When inspections get finished, the system helps us turn those into repair work orders and it also handles requests that come in from different departments for repair and urgent jobs. Our safety group uses it too which has been really helpful for keeping tabs on inspections and asset conditions for things like fire extinguishers, fire protection systems, emergency lights, chlorine alarms and other equipment. More recently, I've been using it to log and monitor the age of important parts like motors and gearboxes. Overall, it has been a very practical system for us. Everyone can get the details they need, we can print and close work orders on time and the admin side still stays protected.

Cons

One thing that still bothers me is that the platform feels a bit dated in some areas and there are built-in wait times. That five-second pause doesn't seem like a big deal at first but when I'm repeating the same task over and over, it definitely gets annoying and wastes time.

Pros

this software felt really simple to get the hang of which made things a lot less stressful for me. On top of that, there's training available whenever I need a little extra help and that has made a big difference in learning all the different ways to use it. For me, that mix of a clear layout and added support has made the whole experience feel comfortable, practical and very user-friendly.

Cons

At this point, I'm still pretty new to the tool, so I haven't noticed anything missing or out of place. Integrating it into our existing process has been smooth and nothing has stood out as needing a change.

Pros

Any time something comes up or I need help setting the software up for our needs, the support crew is right there with a quick phone call. A big plus for me is that their team is based in the US and the people there really know what they're doing. There hasn't been much staff change over the years either and that kind of consistency gives me a lot of confidence whenever I need help.

Cons

Honestly, I don't have any real complaints so far. The system has been working well overall, so there isn't anything major I'd call a downside right now.

Pros

Getting started with this tool felt pretty easy and I didn't have to deal with a bunch of extra hassle during setup. The implementation team was super helpful and made sure everything was up and running the right way. On top of that, the support team has been reliable, polite and quick to respond anytime I've needed help. Even when I've made mistakes on my side, they've been patient and talked me through how to fix things. Training new employees has also gone well and I've seen people get comfortable with the system and start working in just a few weeks.

Cons

part that still feels a bit frustrating is building KPIs and reports. That area could be more simple because setting everything up takes more time and effort than I expected.

Pros

Pretty much any information this platform collects can be turned into something helpful for my team. The part I've liked most is the reporting and graph setup and the Top 5 issue planning plus inventory tools have been really handy too. Having everything in one place helps me keep up with what's happening around the facility without a lot of extra digging.

Cons

biggest issue for me is that the platform can behave differently depending on the browser which gets annoying. I'd also love live AI support built into the asset table, along with instant status updates on fleet readiness. Being able to see quickly whether a unit is being worked on, waiting for maintenance, waiting on parts, waiting for quote approval, or tied to a technician's clock-in/clock-out would make a huge difference. Something like the old 3M VIDS/MAF system from military aircraft maintenance, updated with AI and a modern digital display, would be extremely useful.

Pros

One thing I really like about this tool is how well it keeps purchase orders and work orders organized. It's simple to use and I was able to navigate the main features without any trouble. For everyday tasks, it's been especially helpful when I need to stay on top of purchasing and job-related orders.

Cons

Excel reports still slow me down a bit. After picking a report, I usually need to adjust rows and columns by hand which adds an extra step and takes more time.

Pros

What stands out the most to me is the level of customization it offers. I can set things up to match my workflow instead of adjusting everything to fit the software and that flexibility has been a huge plus.

Cons

Reporting has been a bit of a letdown because it doesn't always deliver what I expect. When I've asked for help with dashboards, support sometimes acts like I already know the platform inside out which makes updates frustrating. On the other hand, whenever I needed help with other account-related questions, the team has been friendly and easy to work with.