eMaint CMMS Reviews

Pros

From what I've seen, our team found it very easy to use. Most employees were able to get comfortable with it pretty quickly which made the transition much smoother.

Cons

I do find the lack of functionality for handling multiple databases limiting and it has held us back in certain situations.

Pros

The interface feels well structured and simple overall. The implementation process was clearly planned and executed well and both teams worked together effectively to make the rollout successful. Whenever I've needed help or had questions, the responses have been thoughtful and genuinely helpful.

Cons

The work order process could still use some improvement for both end users and management, since it feels like it could be smoother and more refined. I also think having more built-in dashboard templates and extra reporting examples right out of the box would be really helpful.

Pros

I also like how many features the system offers while still feeling simple to use in day-to-day tasks. It doesn't feel overwhelming which is a big plus.

Cons

Editing forms can be challenging which is something I don't really enjoy when I need to make changes quickly.

Pros

One of the best parts for me has been working directly with the IT team to tailor the system. Whether it's the UI, custom fields, or workflow setup, that level of flexibility has made it fit much better with how we actually operate.

Cons

A limitation I've run into is that the universal Requester Account still can't show the Dashboard or the Asset Map. For my workflow, that leaves out a couple of features I'd like requesters to access.

Pros

From what I could tell, the configurability looks promising and I believe it could be valuable if we ever get enough time to customize the system the way we actually need.

Cons

The implementation felt expensive and rushed which hurt my experience. As a small company, we barely had time to get familiar with the system before the next rollout meeting, so we didn't get much value. When we asked to slow things down, the response felt inflexible, leaving us unprepared to use the software properly.

Pros

What I like most about this tool is the refreshed interface and the functionality that comes with it. The updated design feels much more pleasant to work with and the features have been genuinely useful for me in day-to-day tasks.

Cons

What has frustrated me the most is how inconsistent the customer support experience can be, especially with specialized tasks. For example, I was told for a while that a field couldn't automatically pull the Asset Description into the PM form but later another support person made it work. I just wish that solution had come sooner.

Pros

I've found the system very simple overall. It's easy to move around without getting lost and I really appreciate how much I can tailor it to fit my own workflow. It never feels limited which makes a big difference when trying to adapt it to my needs.

Cons

Occasionally, I run into things the system can't do or information doesn't cascade as expected which catches me off guard. Those moments are rare but noticeable when they happen.

Pros

Another big plus for me is how adaptable it is. Most updates or changes can be handled internally without much delay which has been really valuable for our team and keeps things moving smoothly.

Cons

Because the system is so flexible, not all of our sites end up structured the same way, especially with forms. That means copying a report from one site to another doesn't always work as smoothly as I'd like.

Pros

From the start, it felt very easy to use. I was able to get comfortable with it quickly and the setup just made sense. I've also had a great experience with the after-sales support which has been responsive and genuinely helpful whenever I've needed assistance.

Cons

Honestly, I haven't found anything major missing. The software is flexible and I've been able to customize it to fit my needs without trouble, so I don't really have complaints about its core functionality.

Pros

Honestly, my experience wasn't great with this software and I wouldn't recommend it based on how it worked for me.

Cons

From my experience, the software isn't very user-friendly and I often needed constant help from corporate support. To me, that made it feel like it added very little value.

Pros

Getting started was pretty easy for me. I created a few Excel lists for assets, staff and contacts and after that I had everything up and running fairly quickly. The setup process felt smooth, especially on the maintenance side. I do wish parts tracking was just as simple, because that would improve the overall experience.

Cons

Inventory has been frustrating. Tracking it feels harder than the initial setup and the purchase requisition process is far more complicated than it should be. Sometimes it feels like you need an advanced degree just to get through all the steps.

Pros

One thing that really stands out to me is the quality of the email reports. I've also found the dashboards very useful in my daily work. The reporting gives clear insights and the dashboards make it easy to stay on top of everything without extra effort.

Cons

Setting up single sign-on was tricky and took extra effort. I also noticed there's no support for calibration stickers which limits my workflow.

Pros

As an admin, I really value how flexible this system is. Over the years, I've been able to keep refining and adjusting it as our processes changed which has been a huge advantage. I especially like the level of detail available for asset tracking. Looking back, I can see how our understanding evolved over time as we learned what data mattered most. From my experience, putting in the effort early to enter detailed asset information really pays off later, even though it takes time during setup.

Cons

It's frustrating that this tool doesn't integrate with our Infor XA system. Purchases handled in that program have to be entered again manually here which slows things down. This limitation makes our spare parts process less efficient than it should be.

Pros

I also noticed how much flexibility the system offers overall. It includes a wide range of modules like asset tracking, inventory, purchasing and work orders, so it covers a lot of ground and gives plenty of room to customize based on different needs.

Cons

The database tables not being truly relational has been difficult. When I need two parts of the system to connect through shared data or matching IDs, it just doesn't work as expected. Values are copied instead of linked which creates real limitations. On top of that, the platform's extreme customizability can cause issues even the support team struggles to troubleshoot. Managing users is also difficult, if I want everyone in my company to submit work orders, my only options are a fully anonymous form or paying for hundreds of accounts which feels unreasonable.

Pros

From my experience using this tool, the default interface feels very easy and I can move around the system without getting confused. I found the layout simple, so using the platform and finding what I need does not take much effort.

Cons

What stands out as a drawback for me is the mobile experience. I would really like to see a dedicated app available for both Apple and Android devices, because the current mobile user interface does not feel as convenient as having a proper installed app.

Pros

What really stands out to me about this tool is how flexible it is while still being easy to use. The reporting and workflow features make a big impact because they turn raw data into something I can actually understand and act on. The added Fluke connectivity is another huge plus and makes it feel like a very powerful maintenance solution. After decades in maintenance, I can honestly say this is one of the best systems I've worked with. The customer service has also been excellent and the team behind it has been consistently impressive.

Cons

Sometimes the system feels a bit confusing when switching between tasks, though I appreciate seeing the team actively working to fix those bugs.

Pros

From my experience, the software is very easy and simple to understand. I also like how configurable it is, since I've been able to adjust it to match my company's specific needs without much effort.

Cons

it is limiting that the graphs can't be linked and there's no slicer for the dashboard which would make reporting much more useful.

Pros

I find it very user-friendly overall and one thing I really like is the control I have when creating and editing documents. I'm not stuck with limited formats, so I can customize things the way I want which makes it much more useful in my daily work.

Cons

I don't really have complaints about the tool itself but I would have preferred a more hands-on implementation where someone comes on site to help set everything up.

Pros

What I enjoy most is how simple it feels to navigate. Getting around the system doesn't take much effort and the reporting tools provide clear and useful insights that help me stay on top of things.

Cons

Going fully paperless didn't work out well for us. In our case, the paperless approach just wasn't as effective as expected, so that part was disappointing.

Pros

Keeping our parts inventory updated has been really convenient with this software. It's flexible and customizable which allows me to shape it around how our team actually works instead of adjusting our process to fit the tool.

Cons

Updating parts inventory doesn't automatically update the related assets, so I still have to handle those links manually which takes extra time and can be frustrating.