eMaint CMMS Reviews

Pros

From setup through implementation and beyond, everything has gone smoothly for me. Even now, after onboarding, I still feel supported. Whenever I reach out through chat, I usually get quick and helpful responses. The dashboard is probably my favorite feature because it gives me an instant view of what's going on and helps me prioritize tasks easily.

Cons

Work Order Requests could be easier to track and I would like an alert or counter to stay on top of new items. I also feel the printout could be cleaner and more polished.

Pros

One thing I really value is being able to access the system anytime, anywhere as long as I have internet. I also don't have to worry about database backups since the system handles that automatically which gives me peace of mind. Creating custom reports whenever I need them has also been very useful.

Cons

The list view is limiting because I can only display up to 100 records and I notice that printing reports requires multiple steps. I find that can be frustrating when trying to generate PDFs efficiently.

Pros

Overall, I really like how customizable the system is. I've been able to shape it to fit my needs and tracking parts has been simple. Having both asset history and work order history in one place is very helpful and the reports and dashboards make it easy to monitor activity and pull together the information I need without extra effort.

Cons

Serialized inventory isn't fully supported and I have had to rely on a workaround. I notice it doesn't feel as effective as having it integrated natively.

Pros

I really enjoyed using this tool because the overall functionality felt well thought out and easy in day-to-day use. From my experience, the platform was simple to navigate and I was able to make good use of its features without much effort.

Cons

The Scheduler could be improved and I find handling mass scheduling tasks a bit tough. I also notice that some navigation elements aren't as simple as they could be.

Pros

From my experience, the system was simple to get up and running and I was able to bring in all of our data without any hassle. I felt the setup process was easy which made getting started a lot less stressful.

Cons

So far, I haven't run into major issues and I feel confident continuing to use it. I also think that small improvements could make a big difference.

Pros

What I liked most is how much control I had to customize the software on my own. I didn't need to bring in outside consultants which made the whole process feel more flexible and cost-effective for me.

Cons

Entering multiple items at once is a bit tedious and I notice navigation isn't always easy. I also find that the initial setup took longer because I had to input so much information manually.

Pros

One thing I really value is how everything is connected across assets, inventory, work orders and reports. Having all that data linked together makes it much easier for me to stay organized and get a clear picture of what's going on without jumping between separate systems.

Cons

Overall, I haven't experienced real negatives and I feel the platform is great for my needs. I also notice nothing so far has caused a significant problem or a bad experience.

Pros

The software feels very user-friendly right from the start. Navigation makes sense and I can find what I need without wasting time. The reporting module has also been really helpful since it gives me clear insights and helps me stay on top of things.

Cons

One issue I've noticed is that there are too many versions available across different platforms. From my perspective, that can get a little confusing at times, especially when I'm trying to figure out which version fits a specific need.

Pros

From what I've seen so far, it feels like a complete CMMS solution. Once implementation is fully in place, I'm confident it will save me a lot of time on maintenance tasks.

Cons

At the same time, I'm still struggling with the assessments in this tool's University section. No matter how many times I take them, I keep failing and honestly don't understand what I'm getting wrong.

Pros

I really like being able to create work orders and track maintenance expenses all in one place. It also helps me manage vehicle inspections, registrations, oil changes and other routine service tasks which keeps everything much more organized.

Cons

I'm still using X3 version because I haven't made the time to learn the newer versions yet. From my perspective, the system seems to change quite often and while I'm sure those updates are meant to improve things, it's been hard for me to keep up since I'm also juggling a lot of other responsibilities at work.

Pros

After seeing the presentation, I came away feeling like the software could handle just about anything we need. It seems very capable and gave me confidence that our project would be well supported.

Cons

What really held us back was the lack of support during implementation, because I didn't get the level of guidance needed to finish our project properly. On top of that, I found that the sort menus didn't function very well which made parts of the system frustrating to use.

Pros

Customer service has been a standout for me. Every interaction I've had with the team has been positive, they've been friendly, responsive and genuinely helpful which makes a big difference in the overall experience.

Cons

I really haven't come across any major downsides with this tool. At this point, I haven't noticed anything significant to complain about.

Pros

What I like most is how feature-rich the system is. It works really well for our maintenance team and I can see it being just as useful for other departments as we expand. It's great for capturing and tracking assets without feeling limited.

Cons

My main drawback is that there isn't a dedicated mobile app since everything runs through a web form. From what I've seen, having a native app would probably make it more convenient to use, especially on the iOS side where it could feel a bit more user-friendly.

Pros

Compared to what I used before, this software is much easier to work with. The reporting really stood out to me, especially how easily the data can be turned into graphs.

Cons

The biggest drawback for me is the character limit for part numbers and asset numbers. In my experience, some manufacturers use very long part numbers and a lot of them look very similar, so fitting them into this tool can be a bit frustrating.

Pros

Another big plus is how customizable it is. I've been able to tailor it to match our equipment and workflows and it supports scheduling and remote job needs really well. I also like that I don't need any special barcode scanners since it works with regular smartphones and tablets.

Cons

One thing I would have liked to see is built-in templates for different types of businesses or equipment setups. For example, as an HVAC contractor, it would be useful if there were standard equipment templates that I could then tweak for my specific needs. In my experience, that would make the initial setup faster and improve day-to-day convenience as well.

Pros

I've found it to be incredibly versatile. Once I started exploring more, I realized it can be used in many more ways than I originally expected.

Cons

At the same time, I do feel that using every feature can get pretty complicated. In my experience, there's a bit of a learning curve if I want to take full advantage of everything it offers.

Pros

Overall, what stands out most is how feature-rich and customizable it is. I've been able to shape it to fit my business needs and the customer service has been excellent whenever I've needed help. The online training has also been very well done and being able to upload large amounts of data using CSV files has saved me a lot of time and effort.

Cons

From my experience, the customization options come with a pretty steep learning curve, so it took me a while to really understand how to use them effectively. I've also found that getting everything implemented the way I wanted can become expensive, especially if you need a higher level of customization.

Pros

From the first demo through the full implementation, my experience has been phenomenal. Everyone I've worked with during the process has been friendly, professional and really knowledgeable about the Fluke system. I felt supported at every stage and the on-site kickoff was absolutely worth the cost because it helped me get started with confidence and made the whole transition feel much more valuable.

Cons

The main area where I think this tool could use a bit of improvement is the mobile version. In my experience, it could be made a little more user friendly, especially compared to the full desktop version which is the one I use most of the time.

Pros

I've found this software really user-friendly and it has made both my daily tasks and overall workload much more manageable. What stands out to me most is that with just one click, I can instantly see the status of my work which saves me time and keeps everything clear.

Cons

For me, the pricing falls somewhere in the middle. It's not the most expensive software out there and I do feel it delivers great value for what I'm paying. That said, I'd definitely be happier if it were a bit more affordable.

Pros

What stood out to me about this software is how user-friendly and adaptable it feels in day-to-day use. I can submit work requests without much effort and whenever needed, I'm able to attach pictures to give more context. From my experience, keeping tabs on complicated projects is usually a challenge but this tool really helps with that. Its advanced classification system has made it much easier for me to stay organized and follow everything clearly.

Cons

One issue I've run into is that the software seems to be updated very frequently and with those version changes, we ended up dealing with quite a few bugs and follow-up fixes. That definitely slowed our work down at times. For my team, the lack of a proper mobile app is also a major drawback. We have to access it through a browser on mobile devices and I find that much less convenient and harder to use than a dedicated app would be.