eSPACE Reviews

“Incredible team to work with

Pros

After deciding to move away from our previous church management software I switched to Ministry Platform and discovered their terrific partner eSPACE to handle our facilities and while getting the integration up and running took a bit longer than I'd hoped because they're still finalizing a full-scale release, the connection now appears to be performing exceptionally well. I honestly can't praise CSR enough and working with their team has been an absolute joy.

Cons

Honestly, the single drawback I noticed was how long it took for the integration to activate. However considering that we are their inaugural integration partner, I expected some delays and wasn't surprised.

“Lets me choose temperature settings for rooms

Pros

it feels really simple and I appreciate that I can set up schedules assigning different temperature levels to particular rooms at precise times.

Cons

I sometimes have to try more than once on my phone before the zones actually update, which can be frustrating when I'm trying to make quick adjustments.

“simple to update event details

Pros

For me, the controls for entering events are concise. I find it simple to revise event details when circumstances change because the system makes updates quick and clear.

Cons

At times making what should be simple edits turns into a frustrating process because I have to submit them through an unnecessarily long approval workflow that slows everything down.

“As fast as composing an email

Pros

Using this program is very easy and I find it just as fast, if not faster, than composing an email with the same details. I also appreciate how it integrates communication so I can easily see when my issues have been addressed and track the status of my requests.

Cons

Honestly I can't think of any major complaints because it's so user-friendly. But if I had to nitpick I'd wish there were a simpler way to reach the page on my phone since I currently have to dig up my original invite email and log in from that message.

“Keeps track of everything for us

Pros

this tool genuinely makes it much easier to monitor and organize the various needs we have helping us stay on top of requests and requirements.

Cons

I would really like a feature that allows sending a 'priority' list back to the person who submitted a request because that way we could see exactly where our items sit in the queue and better understand expected timing.

“Quick reservations

Pros

At my organization we manage a wide variety of meeting rooms and different kinds of spaces so when something pops up I really appreciate that eSpace lets me grab a room quickly whether I'm scheduling a one-off meeting on the fly or locking in a recurring weekly slot. I find it brings order to everyone's hectic calendars by making sure a room is actually reserved and by sending a confirmation email which prevents the kinds of double-bookings or scheduling mix-ups that I have run into on other platforms.

Cons

One frustrating thing I keep running into is how easy it is to forget to press the 'Submit Event' button after completing the room request form. On several occasions I've skipped that final step and ended up without the room I thought I'd reserved. Thankfully that mistake taught me to always pause and verify the submission going forward so I rarely repeat it now.

“Our go to solution

Pros

I consider this software the go-to place where everyone in my organization can converge. It keeps information accessible, convenient and consolidated in one central spot.

Cons

On the flip side, the mobile app feels slow which is a real problem for me since I work on a maintenance team and we don't tote laptops around. If the app were more responsive, it would significantly improve our efficiency and day-to-day effectiveness.

“perfect for team communication

Pros

It has got some lovely features. Also makes it simple for me to coordinate and communicate with other team members.

Cons

Because of the two-step submission flow, there are occasions when I need to double-check that my event was actually submitted.

“Requests go through proper approval channel

Pros

With so many employees reporting to different supervisors, we rely on eSpace to route every request through the proper approval chain while eliminating paper waste.

Cons

I find it very effective for handling facility requests yet I wish it offered more options for specifying complex event requirements within the building although that capability might fall beyond its intended scope.

“Too many extra steps

Pros

Being part of a school where everyone uses eSPACE, I find it to be an effective method to get in touch with our facilities staff about room set-ups while I'm busy teaching the remainder of the day.

Cons

It is convoluted because there are so many complex steps to complete that I often spend more time deciphering and filling out the forms than I would if I simply walked down the hall and talked directly to the people who are doing the setup.

“Faced no issues

Pros

I've found the app to be extremely easy to use and genuinely helpful, often smoothing out tasks that would otherwise take more time.

Cons

Overall I like the software and have not experienced any issues with it.

“can submit work requests online.

Pros

I appreciate being able to submit work requests online because it saves time.

Cons

There's no option for us to add comments or communicate about a work order after we hit submit and upload photos, which leaves us hanging without any way to clarify details or follow up. Worse, the system pulls us completely away from the events section into a separate interface for work orders, creating a disjointed experience. Overall the user flow feels fragmented and could be organized far more effectively.

“Lets users enter precise details!

Pros

Really cool how it lets me organize events while allowing me to include the precise, necessary details.

Cons

For me, the process can feel a bit lengthy although I do think it ultimately functions reliably.

“simple and fast reservations

Pros

It makes booking spaces fast and simple which allows our team to coordinate quickly and keeps everyone informed about reservations and availability.

Cons

I wish the user interface included more functionality so it could support workflows beyond simple space reservations and offer richer options for managing our facilities.

“User friendly app

Pros

It's quite easy to use with an interface that's easy to move through even when I'm multitasking.

Cons

On occasion the application will time out unexpectedly and cause me to lose my information which is very frustrating.

“easy to use on mobile and desktop

Pros

Quite user-friendly on both mobile and desktop. It offers a wide variety of organizational choices with detailed field descriptions which has significantly improved my help desk workflow and made my day-to-day much more efficient.

Cons

There are absolutely no notifications available on the mobile app which is a major inconvenience when I'm away from my desk.

“Essential for our operations

Pros

It is amazing how simple and helpful this software is for organizing our office areas. We rely on it at our ministry to book rooms, private offices and communal meeting spaces for both regular meetings and special events. It's improved our internal communication noticeably and has become an essential tool for making the most of the space we own while allowing our whole staff to share resources efficiently. Overall it's simple to use!

Cons

While I've come across a few glitches and other technical hiccups, none of them were difficult to resolve.

“They value feedback

Pros

I've noticed that the team behind this software listens to customers and takes our suggestions seriously, frequently using that feedback to make meaningful improvements.

Cons

Admittedly, we don't end up using many of the features they offer.

“easy to access

Pros

Love how easy it is to access this program and the option to save meeting locations across a large organization is handy when coordinating events.

Cons

Occasionally I have to double-check to make sure my event was actually submitted because the system asks for an unnecessary extra step to submit which feels redundant.

“Available spaces are visible

Pros

Its so user-friendly. Every available room is displayed at a glance and whenever two bookings clash I'm immediately notified so I can address it. Plus, I've been able to schedule a recurring reservation for a particular room on a chosen day without any fuss.

Cons

Managing the set of spaces we had available for staff was actually pretty simple but I can easily picture the whole system becoming difficult to juggle if we needed to coordinate a much larger number of rooms and bookings over time.