Total 407 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

35%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R

Russ

Non-Profit Organization Management, 11-50 employees

Less than a year

5.0
December 2019

Excellent products

Pros

Flexibility in setup and use. Mobile-friendly.

Cons

It lacked invoicing when we first started using it, but they developed and added it shortly after.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Cynthia

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0
December 2019

eSpace review

Pros

The calendar. Our facility manager (who is no longer with us) liked the calendar and other features that helped her. I mainly use the calendar but am learning to use other areas in eSpace.

Cons

I haven't used it extensively enough to identify any dislikes about this software yet.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

D

Donna

Religious Institutions, 11-50 employees

Less than 6 months

5.0
December 2019

Reveiw of eSpace

Pros

eSpace is very intuitive. Easy to learn and operate.

Cons

It's somewhat difficult to discern what is in each room. However, I don't do this very often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Kelsey

Non-Profit Organization Management, 51-100 employees

Less than 6 months

5.0
December 2019

Great, but could be more user friendly!

Pros

Very helpful and has resolved many problems we experienced in the past.

Cons

Not intuitive. The design is perplexing and not visually appealing.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

A

Amy

Religious Institutions, 51-100 employees

Less than a year

4.0
December 2019

Nice product

Pros

I value its ease of access for all staff members.

Cons

I was hesitant about learning something new, as it's not something I typically look forward to.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Brian

Religious Institutions, 51-100 employees

More than a year

4.0
December 2019

Great

Pros

Simple to use and operate. It makes working and finding information Directly.

Cons

When you return to an item, it doesn't go back to where you left off.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Andy

Commercial Real Estate, 51-100 employees

Less than 6 months

4.0
December 2019

Great resource

Pros

Intuitive and very supportive. Easy to follow.

Cons

You have to enter information multiple times for identical items on different dates.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

8

B

Bruce

Religious Institutions, 51-100 employees

Less than 6 months

4.0
December 2019

Great product

Pros

Once you get familiar with some quirks or terminology, it becomes straight to use.

Cons

It takes some time for input, and it might be easier if more information was on one page instead of having to navigate through several.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

T

Tom

Hospitality, 51-100 employees

Less than a year

4.0
December 2019

User Friendly

Pros

It's easy to track and find what I need for my daily tasks.

Cons

My computer skills are lacking, and the system often doesn't accept my responses.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Jason

Religious Institutions, 11-50 employees

Less than a year

5.0
December 2019

eSpace review

Pros

The room reservation system has been incredibly beneficial for us. It simplified submitting requests, keeping track of reserved rooms, and providing a public calendar for visitors to see what's happening.

Cons

Our church is multilingual. While their website supports UTF-8 encoding, the emails are sent in ASCII, so Chinese characters display correctly on the website but not in emails from eSpace.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

6

B

Brian

Religious Institutions, 51-100 employees

Less than a year

4.0
December 2019

Excellent Calendaring & Room Request Website

Pros

This software is very simple to use, detail-oriented, and thorough.

Cons

The user interface feels somewhat outdated.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

H

Holly

Religious Institutions, 51-100 employees

Less than a year

4.0
December 2019

Uh oh.... can I undo that?

Pros

I love the ability to update my space reservation with additional dates, schedules, and setup details as the event approaches. It also allows us to customize available services over time. I can keep a weekly event running into the next year by adding dates to the calendar. We also set it up so I can approve events and services in my building, allowing me to manage or veto them efficiently.

Cons

If you're adding a schedule to an ongoing event and decide to cancel it due to availability issues, you might accidentally cancel the entire major event with no way to undo it.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

5

Functionality

7

R

Rob

Real Estate, 101-500 employees

Less than a year

5.0
December 2019

eSpace Review

Pros

My favorite feature is the HVAC controls integration. I've reduced the standard HVAC schedule for each building I manage and let eSpace activate HVAC units for occupied spaces only.

Cons

We would have benefited from more support in setting up the HVAC integration. We received a manual, but having an in-person eSpace technician working with our HVAC controls technician would have been better.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

T

Tom

Non-Profit Organization Management, 101-500 employees

Less than a year

5.0
December 2019

Our Espace Experience

Pros

We value the ability to merge multiple systems into one cohesive tool.

Cons

There's not much to dislike. We're still learning how to utilize the system in new ways.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

G

Greg

Religious Institutions, 101-500 employees

Less than 6 months

4.0
December 2019

Good Program

Pros

It's a Direct program. I think it will be easy for everyone to use.

Cons

More features need to be added, which our team will likely implement.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

L

Laura

Non-Profit Organization Management, 51-100 employees

Less than a year

3.0
December 2019

Get Concept though not perfect

Pros

It's fantastic that you can search for events by department and location. Also, seeing any conflicts is very helpful.

Cons

As a designer promoting other department events without admin rights, I can't always see all the necessary information. For example, if an event is off-site, the address might be entered by another user, but I can only see "off-site."

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

6

L

Lindsey

Religious Institutions, 51-100 employees

Less than a year

5.0
December 2019

Intuitive and organized

Pros

When we launched this software, it was highly intuitive and significantly reduced the time it takes to reserve space and plan an event.

Cons

When you change the date of an event, you have to update it on the page before resubmitting, or the change doesn't save.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

K

Kate

Religious Institutions, 11-50 employees

Less than a year

3.0
December 2019

Great Replacement Software but has room for much improvement

Pros

It streamlines the process of reserving space.

Cons

It's not compatible with written Mandarin and needs more customization capabilities for both internal and external users.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

6

A

Alexa

Religious Institutions, 51-100 employees

Less than 6 months

5.0
December 2019

eSPACE Review

Pros

The organization is excellent! It simplifies a complex system with many moving parts, making it easy to see available spaces, room setup options, tech service requests, etc.

Cons

The only downside is that selecting dates can sometimes be tricky. For example, I had a recurring event that met weekly throughout the year, and I needed to remove a few dates around the holidays. I struggled to find the menu to delete individual occurrences.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

C

Catherine

Education Management, 51-100 employees

Less than 6 months

3.0
December 2019

CDS use of eSpace

Pros

The ability to view all schedules and filter them easily is very useful for my tasks. I like how it shows conflicts and provides descriptions of where they occur.

Cons

I would like to see entire conflicts without having to select the entire event. A summary of the conflict would be helpful when it initially appears. The need to resubmit after even the smallest changes seems unnecessary.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8