eSPACE Reviews

“Makes communication easy

Pros

It reliably gets the work done and makes communication across the team so simple.

Cons

I find the volume of emails overwhelming at times which is both helpful and frustrating because while I appreciate being kept informed about what's been approved and reviewed, those individual messages often disappear amid the flood of notifications I receive.

“Simple installation

Pros

I found it simple to install and use and I had everything up and running in no time.

Cons

Changing recurring events has proven difficult and I often end up wrestling with the interface when I try to adjust them.

“No complaints!!

Pros

Pretty user-friendly and I depend on it to track events.

Cons

Honestly, I can't think of any real drawbacks to mention. I don't have any complaints and there isn't anything negative that comes to mind.

“Efficient solution

Pros

In my role leading departments across multiple sites, I've found eSPACE to be the most effective solution I've used for coordinating calendars across different teams and locations. It's simple categorization and color-coding make the scheduling view satisfyingly clear and the work order portal has turned into a truly powerful, game-changing resource for our IT, Production and Facilities staff.

Cons

When we migrated from our prior software, there was a short learning curve and some adjustment required yet in practice I found the change to be mild and not particularly difficult to handle.

“Simplicity stands out

Pros

I've been surprised by how simple and user-friendly it is, which makes everyday tasks easy and I also value that it integrates smoothly with Arena so our processes stay connected.

Cons

Moving over from an older, outdated system has required a fair bit of adjustment on my part and I sometimes find the transition frustrating as I learn the new conventions and let go of ingrained habits.

“simple to move around

Pros

It's very simple to manage making it convenient to move through the system and quickly pull up exactly the information I need.

Cons

That said, there are a few configuration options I wish existed but don't. For example, I'd like the ability to display more than thirty days of upcoming events yet the platform restricts me to a maximum of thirty days.

“No more confusion while scheduling meetings

Pros

I genuinely appreciate how the system cuts down on confusion among administrators by simplifying the process of scheduling meetings across various spaces, which makes organizing room reservations much less chaotic for our team.

Cons

When there's a scheduling conflict, I wish eSPACE would proactively suggest other available spaces because right now it's fairly tedious to manually revisit every meeting room and toggle selections on and off just to discover what is free, which consumes extra time and adds unnecessary friction to planning.

“Easy to inspect individual events

Pros

I find the interface that lets me inspect individual events really useful since it allows me to dive into details and understand each occurrence without jumping through multiple screens.

Cons

When I add events, the process starts to feel tangled because ownership isn't clear and that ambiguity makes it difficult to know who is accountable for each event.

“Makes sure we miss nothing

Pros

At Turningpoint Church, I find the software extremely user-friendly and efficient for the tasks we rely on it for. It helps us maintain our workflow more consistently and keeps everything organized so nothing gets overlooked.

Cons

I feel there's an excessive amount of paperwork tied to a single work order. Whenever we have an event that requires equipment, it forces us to print two separate sheets which is complex, though overall I'm pleased with the software.

“Prevents overbooking

Pros

Because I work for a large church that has numerous moving parts, I can look across all of our facilities and see what's happening in each space, which prevents us from accidentally overbooking.

Cons

Occasionally the dashboard feels somewhat confusing to me and I frequently find myself uncertain whether the updates I'm making are actually changing the right items.

“A bit complicated

Pros

We can use it to reserve spaces, organize our calendar and coordinate effectively with the facilities.

Cons

Feels a bit complicated and would benefit greatly from a much simpler, more user-friendly design.

“Can see multiple events!

Pros

I rely on its large-scale reach and can view numerous events from everyone.

Cons

Facing the many screens necessary for particular tasks, I worry that I haven't yet properly fully completed my setup needs.

“Minimal training required

Pros

Very easy to use. After only a short period of instruction, I was able to use the software proficiently, feeling comfortable with its features.

Cons

To this point, I haven't come across any aspects I dislike and there haven't been any notable drawbacks or issues that have affected my experience.

“walks you through the calendar and scheduling features

Pros

What I really appreciate is how the program walks me through the calendar and scheduling features step by step, which makes it approachable for daily planning.

Cons

I've run into issues where the system becomes sluggish or fails to refresh quickly and because email alerts sometimes arrive late I've missed conversations or important notifications on several occasions.

“Lets me schedule events

Pros

It allows me to schedule events and reserve rooms with ease which helps me with planning.

Cons

I've run into situations where certain clients don't have full access and worse, events sometimes disappear or don't generate confirmations leaving me unsure whether the booking went through.

“Guides me through the whole process

Pros

As a user, I find it very simple to handle, guiding me through each step of the process so I never feel lost. Making room reservations is not hard and overall I really like eSPACE a lot.

Cons

One frustrating aspect is that I have to go back to the Dashboard every time before searching for a different event, which wastes time and breaks my workflow when I'm trying to check several reservations in succession. They really should add a search field at the top of every screen instead of limiting it to the Dashboard. Beyond that, the 'email me one month before event ends' reminder setting simply doesn't work for me, despite my having reported the bug repeatedly. This notification is essential for the tasks I handle so it's infuriating and frankly unacceptable that it remains broken.

“centralized solution

Pros

Everything is gathered in a single place, which makes it much easier for me to locate what I need without moving between different systems.

Cons

I can't set or customize the total number of resources at the building level. For example, if I have ten tables and ten rooms, when someone books a room the software doesn't deduct from the building's table inventory so it fails to track how many tables remain across the whole building.

“Confusing reporting

Pros

I really like the calendar layout and for the most part, find it simple to set up events because the interface is user-friendly. Nonetheless, when I go long stretches without adding events I tend to overlook some specific details that I should be including.

Cons

Some of the reporting features are odd and leave out important information for instance, when an event runs across two or three consecutive days, the setup report only lists the initial day which forces me to manually hunt through other sections to confirm that every detail is captured. Because our team divides responsibilities by event and I frequently export these records into a PDF to distribute, I really wish there were a consolidated report that presents every piece of event information in a single, exportable view so I wouldn't have to cross-check multiple places.

“Unable to customize reporting form

Pros

I've found that being able to photograph an issue is an enormous convenience for people with packed schedules because it lets them capture what they see and then submit a report later when they actually have time to handle it.

Cons

There is no option to adjust the reporting form which forces each person to sift through a lengthy set of choices just to file a work order. Moreover, an administrator cannot assign who receives particular details or orders because that control sits with the individual, I also cannot view what another user sees or verify that anyone has actually seen the information and the help resources are not helpful, usually offering only canned responses like "the program cannot do that" or "we have no way to build in a workaround".

“Very accessible

Pros

Really impressed by how accessible and easy to use the application is.

Cons

For now, I don't have any specific complaints because in my experience, most of the issues have already been resolved and nothing significant springs to mind.