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FlowPath Reviews
51 Review(s)
softwareOverall Rating
4.7
51 Review(s)
Rating Distribution
5
(38)
4
(13)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Overall Rating
4.7
51 Review(s)
Rating Distribution
5
(38)
4
(13)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Huge WIN for our organization!!!!
Huge WIN for our organization!!!!
Pros
It's really intuitive, consolidates all information, and offers excellent customization options.
Cons
I haven't encountered any issues yet! I've used several different applications before, and this one stands out as the best.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roy
Education Management, 500+ employees
Less than a year
May 2024
Best tool in the toolbox
Best tool in the toolbox
Pros
FlowPath is accessible from any device with internet connectivity. There's no need to purchase an app; it's always with you on your phone.
Cons
Embracing change can be challenging, but the similarities and convenience of FlowPath far outweighed any concerns about switching. I was particularly worried about losing our 67,000 work orders from the previous system, but they're all intact and easily accessible.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Education Management, 500+ employees
Less than a year
February 2024
A Fantastic All-up CMMS
A Fantastic All-up CMMS
Pros
The team is agile, the interface is intuitive, work structure options are flexible, and it's Simple to use and teach!
Cons
None at all; this product is truly fantastic!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 101-500 employees
More than a year
December 2023
Professional Service
Professional Service
Pros
The system is incredibly user-friendly, packed with features, and backed by exceptional support.
Cons
No issues at all; FlowPath meets all our needs perfectly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Juana
Facilities Services, 51-100 employees
Less than a year
October 2023
Great product and exceptional staff
Great product and exceptional staff
Pros
The ease of use and the high level of support from the FlowPath team are remarkable.
Cons
While there are a few features I'd like to see added, I like that they are continuously improving the product.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Michael
Security and Investigations, 500+ employees
Less than a year
September 2023
Great system, better customer service!
Great system, better customer service!
Pros
This product is extremely Simple, and they've been prompt in adding necessary features. The team is incredibly responsive whenever we have questions or need something.
Cons
It would be beneficial to have more control over which notes are sent to specific users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Eric
Construction, 11-50 employees
More than a year
September 2023
New User of FlowPath, if you are looking for a simple cost affective management program . this is it
New User of FlowPath, if you are looking for a simple cost affective management program . this is it
Pros
We primarily use FlowPath for managing work orders. It works seamlessly on phones and tablets; we opted for tablets for our maintenance technicians. It's uncomplicated.
Cons
I frequently interact with Customer Support and typically receive responses within minutes via chat. The only drawback is the loading time of the dashboards, but I know they are actively working on improving this. Additionally, having an extra column for assigned Work Orders that haven't been scheduled yet would be helpful.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Tina
Education Management, 500+ employees
Less than 6 months
September 2023
FlowPath (A great improvement)
FlowPath (A great improvement)
Pros
FlowPath is user-friendly, and we're enjoying all its features. Currently, we're focusing on work orders and events, which are our favorites.
Cons
We're collaborating closely with the FlowPath team to ensure our applications meet our requirements. They've been excellent in suggesting improvements or creating new solutions. Currently, our main focus is on enhancing the report printing capabilities to better suit the needs of our directors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Devlin
Primary/Secondary Education, 500+ employees
Less than 6 months
September 2023
Strong facilities management software, outstanding support
Strong facilities management software, outstanding support
Pros
FlowPath support is unmatched. They respond immediately and are willing to go the extra mile to accommodate all our needs. The software has streamlined our facilities management process; staff find work orders easy to use and monitor, and almost everything can be customized to fit our requirements. The reporting module is excellent and has become a valuable resource for our board.
Cons
Our main challenges were with the events module, largely due to the complexity of our organizational needs. We struggled to integrate the custom event request form and find an efficient way to manage group event requests.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Josh
Libraries, 500+ employees
Less than a year
January 2023
FlowPath = Accountability
FlowPath = Accountability
Pros
I like how quickly you can integrate FlowPath into daily operations. Tracking is the biggest benefit for me; I love analyzing the data and understanding what it signifies. Numbers are objective, and with FlowPath, I can easily track productivity and identify areas needing attention.
Cons
When I first started using FlowPath, there were some tracking features I wanted that weren't available. However, the proactive approach of FlowPath in gathering client feedback and implementing new features with updates has resolved most of my initial concerns. They truly listen to user input and act upon it, which is commendable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Dalton
Facilities Services, 11-50 employees
Less than 6 months
December 2022
FlowPath Review
FlowPath Review
Pros
I've only used the program once to submit a work order for a light repair at my school. The process was Simple.
Cons
I didn't encounter any issues; submitting the work order was Simple.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Christy
Primary/Secondary Education, 500+ employees
Less than a year
December 2022
Great tool for easy-to-use bikeshare maintenance
Great tool for easy-to-use bikeshare maintenance
Pros
The platform is very intuitive with clean, simple interfaces. Customization options are practical, and it's easy to track patterns, trends, and find specific information.
Cons
It would be beneficial to have a more user-friendly interface for inventory tracking and additional customization options for PM scheduling.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Alex
Transportation/Trucking/Railroad, 11-50 employees
More than a year
December 2022
Very Helpful Software
Very Helpful Software
Pros
FlowPath is fantastic for managing maintenance issues in my facility. It provides a clear overview of tasks and helps me stay organized. Automated work orders are especially useful for routine maintenance reminders.
Cons
I faced some challenges initially with uploading invoices, but I believe it was mostly a matter of learning the correct process.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Nick
Real Estate, 51-100 employees
Less than a year
December 2022
We are much more organized thanks to FlowPath
We are much more organized thanks to FlowPath
Pros
FlowPath has improved our responsiveness to maintenance requests, enhanced communication, and improved our understanding of maintenance issues across the board.
Cons
Adopting this platform was quite smooth; I have no complaints thus far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
John
Education Management, 11-50 employees
Less than a year
December 2022
Good
Good
Pros
I like being able to access work order scheduling on my mobile phone; it's convenient and keeps me informed on the go.
Cons
In my experience, I haven't encountered any issues with this program. It's significantly more efficient than the previous software I used.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Cameron
Facilities Services, 1-10 employees
Less than 6 months
December 2022
Hello Flowpath
Hello Flowpath
Pros
It's user-friendly, and the customer service is exceptional.
Cons
I would like the ability to print batch work orders by employee and receive email notifications once the work orders are completed by technicians.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Education Management, 500+ employees
Less than 6 months
December 2022
Flowpath is robust and easy to use!
Flowpath is robust and easy to use!
Pros
It effectively tracks assets and manages parts inventory.
Cons
Improving the dashboard functionality would be helpful; I'd like to see work orders listed by asset number.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Tim
Transportation/Trucking/Railroad, 500+ employees
More than a year
November 2022
overall good experience
overall good experience
Pros
I like how easy it is to share tasks, lists, and comments with team members. This feature allows me to manage my team efficiently, even when I'm not physically present.
Cons
Occasionally, work orders are mistakenly sent to other facility managers within the company.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kaylee
Health, Wellness and Fitness, 101-500 employees
Less than a year
November 2022
This software is very easy and convenient.
This software is very easy and convenient.
Pros
FlowPath is incredibly user-friendly and convenient for our company. It greatly facilitates communication and outreach to all stakeholders.
Cons
The reporting features pose some challenges for our fiscal services department in accurately depicting billable items and project expenses. Our state's stringent requirements necessitate specific reporting formats that no software, including this one, can fully accommodate. Nonetheless, it fulfills its purpose.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Rod
Individual & Family Services, 101-500 employees
More than a year
November 2022
Easy peas maintenance scheduling
Easy peas maintenance scheduling
Pros
Working in a school, FlowPath simplifies scheduling maintenance needs county-wide. I input building-specific requirements, and the county dispatches the necessary personnel.
Cons
Simplifying the process of downloading basic information for checks on completed or in-progress work orders would be beneficial. We often only need key details rather than the entire Excel spreadsheet.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Chandra
Education Management, 500+ employees
More than a year
November 2022
Meeting needs and more..
Meeting needs and more..
Pros
Since partnering with FlowPath, we've been impressed with their commitment to improvement and responsiveness to user feedback. They treat us as valued partners rather than just clients, and they've always been responsive to our needs and suggestions.
Cons
Adjusting to software improvements does take some time, as with any software.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Derek
Non-Profit Organization Management, 101-500 employees
More than a year
November 2022
FlowPath review
FlowPath review
Pros
Tracking work orders is effortless with FlowPath. Both end-users can access real-time shared information seamlessly.
Cons
It would be advantageous to have a better notification system for administrators to know when someone adds to a work order without having to tag them directly.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Bryan
Education Management, 500+ employees
Less than a year
November 2022
FlowPath Easement & Tracking
FlowPath Easement & Tracking
Pros
FlowPath is easy to learn and implement across our school district for managing work orders. The breakdown reports and ability to create spreadsheets are invaluable.
Cons
The custom dashboard view tends to load data slowly and experiences delays.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Olivia
Education Management, 101-500 employees
Less than a year
November 2022
awesome
awesome
Pros
It's very Simple to use; they make it easy to print work orders and submit new ones.
Cons
Lack of a mobile app and the inability to delete work orders once completed are notable drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jacob
Building Materials, 51-100 employees
Less than a year
November 2022
GO WITH THE FLOWpath
GO WITH THE FLOWpath
Pros
The site is intuitive and easy to navigate. It simplifies tracking progress and keeping up with completed jobs.
Cons
I'm thoroughly pleased with everything about this software. It's effortless to navigate and track job statuses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robin
Education Management, 51-100 employees
Less than 6 months
November 2022
A happy replacement
A happy replacement
Pros
FlowPath is Simple to navigate, especially when I'm on the move. It replaced traditional paper work orders, significantly boosting our productivity.
Cons
Transitioning to FlowPath from our previous software had its learning curves. The staff helped clarify everything and even tweaked the software to enhance its usability.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Hospitality, 101-500 employees
Less than a year
November 2022
FlowPath
FlowPath
Pros
This software can be customized to fit our requirements perfectly, and the support team is exceptional. It's also very cost-effective compared to our previous system.
Cons
It seems relatively new, so sometimes I feel like I'm part of the research and development team.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Craig
Education Management, 500+ employees
More than a year
November 2022
Clean dashboard and friendly service!
Clean dashboard and friendly service!
Pros
After a bit of trial and error, the product integrates seamlessly into our daily operations. What stands out most is the outstanding customer service as they really understand their product and are enthusiastic about suggestions and requests!
Cons
The most challenging part for me was remembering where everything was located on the tabs, sometimes it's not where you expect it to be (at least not in my mind!).
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Susan
Computer Software, 500+ employees
More than a year
June 2022
A this is a workers friend
A this is a workers friend
Pros
The capability to upload images has been incredibly useful.
Cons
So far, I haven't found anything that I dislike about this software.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Dennis
Education Management, 11-50 employees
Less than 6 months
April 2022
Building Services Review
Building Services Review
Pros
Managing assets and setting up QR codes has been a breeze.
Cons
Integrating was Simple. Eventually, I hope there's an "App" available for staff to download onto our devices for quicker access.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Craig
Hospitality, 500+ employees
Less than a year
March 2022
Best Operations Move We Have Made
Best Operations Move We Have Made
Pros
What sold us on FlowPath is its simplicity for end users. Employees can easily text in issues or concerns anytime, rather than waiting to access a computer. This ensures work orders are promptly submitted and issues are resolved quickly.
Cons
There are a few minor areas where the organization of settings and associated icons could be more intuitive, but these are small matters that don't affect regular use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diane
Education Management, 101-500 employees
Less than a year
March 2022
User evaluation
User evaluation
Pros
The product is well-designed and performs admirably. Its ease of use and ability to communicate with all parties involved simultaneously make it very convenient.
Cons
I haven't used it long enough to encounter any issues.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jerry
Retail, 1-10 employees
Less than 6 months
March 2022
FlowPath Review
FlowPath Review
Pros
FlowPath is seamless across multiple devices including computers, phones, iPads, etc. Creating a work order with options like text, email, or QR code is incredibly simple.
Cons
Most submission pages have an autosave feature, which is helpful.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Todd
Education Management, 101-500 employees
Less than 6 months
March 2022
FlowPath makes life easier
FlowPath makes life easier
Pros
Transitioning to FlowPath was smooth with minimal time investment to get started. The interface's simplicity and convenience were key factors in our decision to choose FlowPath.
Cons
I haven't identified any drawbacks of FlowPath thus far. We're extremely satisfied with this product and the support we've received.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brooke
Education Management, 101-500 employees
Less than a year
February 2022
Useful Product
Useful Product
Pros
This product is intuitive, accommodating employees with varying levels of tech expertise. The customer service experience has been excellent.
Cons
We're building and learning as we go, but we always like the support from the FlowPath team.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Education Management, 500+ employees
Less than a year
February 2022
Could not ask for a better Team/Product
Could not ask for a better Team/Product
Pros
Integration, ease of use, and communication capabilities are top-notch.
Cons
Currently, I have no issues to report. It's hard to find faults when the team is so supportive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Buddy
Veterinary, 500+ employees
Less than 6 months
February 2022
Flow Path Review
Flow Path Review
Pros
It's easy to use, and we like how it's tailored specifically to our needs.
Cons
The Home Screen feels a bit cluttered. Every time I log in, it doesn't return to where I left off.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Keith
Mechanical or Industrial Engineering, 500+ employees
Less than a year
February 2022
One Year Review
One Year Review
Pros
FlowPath provides a comprehensive overview of inventory and work orders across multiple markets.
Cons
At this point, I can't think of any cons. This platform has provided me with the tools I need to maintain a high-level overview of our market's inventory.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2022
Amazing Software and Support!!
Amazing Software and Support!!
Pros
It's extremely intuitive and Simple!
Cons
I have absolutely no complaints about FlowPath!!!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ronnie
Hospitality, 500+ employees
Less than 6 months
February 2022
FlowPath for the WIN
FlowPath for the WIN
Pros
FlowPath is the first maintenance software used in our county. It's very easy to upload equipment and inventory data and provides an excellent way to track work orders. It's truly user-friendly.
Cons
So far, we haven't encountered any issues with the software. Any problems that have arisen have been promptly addressed by their customer care team.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Government Administration, 500+ employees
Less than 6 months
February 2022
Awesome Product/Platform!!
Awesome Product/Platform!!
Pros
FlowPath has streamlined our work order submission and execution processes. It has given our management team more flexibility and improved communication with vendors and customers.
Cons
There isn't much to dislike; we've encountered minor issues while working with the software, but the tech team has swiftly resolved them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Phill
Restaurants, 500+ employees
Less than a year
February 2022
Great product!
Great product!
Pros
FlowPath has been a game-changer for our company. The software design is intuitive and easy to learn. One of my favorite features is the ability to link images and invoices directly to work orders. Customizing the Table view per user's needs is also a standout feature.
Cons
The only feature I'd like to see added is a room field.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie
Education Management, 500+ employees
Less than a year
February 2022
User Friendly with top tier support.
User Friendly with top tier support.
Pros
I love how efficient it is to work within the system. Compared to another CMMS platform, there's less clicking and navigating through screens, which suits us much better.
Cons
For us, we essentially need the software to function as both a dispatching system and a CMMS platform. So, there's some functionality lacking in that area. It's not a negative for the software itself but more about how we need to use it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Restaurants, 500+ employees
Less than 6 months
February 2022
Workorder and Equipment management with ease.
Workorder and Equipment management with ease.
Pros
FlowPath simplifies the work order lifecycle with optional QR code submissions and automatic status updates sent to the submitter. It provides clear tracking of repair statuses and costs, which is unmatched.
Cons
The least favorite field? Why is this required?!? Well, I found a way around it.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Joe
Restaurants, 101-500 employees
More than a year
February 2022
Review
Review
Pros
I think it would be beneficial to have a feature where jobs can be prioritized differently. Additionally, being able to add photographs of the requested work and completed jobs would be great.
Cons
It would be useful to have some kind of user score tracking.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Michael
Food & Beverages, 51-100 employees
Less than 6 months
February 2022
Zaxby's Work Orders
Zaxby's Work Orders
Pros
Implementing FlowPath across 7 restaurants has been smooth and Simple.
Cons
I can't say there's any aspect of the program that we haven't been able to help develop into a platform that integrates seamlessly with our needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joey
Restaurants, 101-500 employees
More than a year
February 2022
Secretary to Admin
Secretary to Admin
Pros
Submitting work orders is quick and easy. Also it's a simple process.
Cons
I don't have any features that I like less; it's all very intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gail
Education Management, 500+ employees
Less than 6 months
February 2022
Doing things righ tthe first time
Doing things righ tthe first time
Pros
I like the excellent customer service support provided by FlowPath. They worked closely with us during setup and made tweaks to the software where possible to meet our specific needs.
Cons
There are still a couple of things we could use that aren't available or developed yet.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Jerry
Entertainment, 51-100 employees
Less than 6 months
February 2022
Flowpath from a field tech perspective
Flowpath from a field tech perspective
Pros
Once we got used to it, we encountered few issues. The mobile interface for viewing and running tasks (whether on a mobile phone, tablet, or laptop) is consistent and user-friendly. Accessing and reporting are also seamless on mobile devices.
Cons
I would like to see better tracking of sub-equipment beyond just the "parent" category. Equipment may have sub-equipment that doesn't move from one parent to another, and if sub-equipment can be used for multiple parents, there's currently no way to track this.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Peter
Transportation/Trucking/Railroad, 500+ employees
More than a year
February 2022
Santa Rosa County FlowPath Review
Santa Rosa County FlowPath Review
Pros
Initially, cost savings drove us to choose FlowPath. As we delved deeper into the software, we were impressed by the amazing IT support. The transition for schools and workers from our previous program to FlowPath was seamless and efficient.
Cons
At this stage, the District hasn't encountered any downsides. We're still new to the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Education Management, 500+ employees
Less than 6 months
February 2022
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Huge WIN for our organization!!!!
Huge WIN for our organization!!!!
Pros
It's really intuitive, consolidates all information, and offers excellent customization options.
Cons
I haven't encountered any issues yet! I've used several different applications before, and this one stands out as the best.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roy
Education Management, 500+ employees
Less than a year
May 2024
Best tool in the toolbox
Best tool in the toolbox
Pros
FlowPath is accessible from any device with internet connectivity. There's no need to purchase an app; it's always with you on your phone.
Cons
Embracing change can be challenging, but the similarities and convenience of FlowPath far outweighed any concerns about switching. I was particularly worried about losing our 67,000 work orders from the previous system, but they're all intact and easily accessible.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Education Management, 500+ employees
Less than a year
February 2024
A Fantastic All-up CMMS
A Fantastic All-up CMMS
Pros
The team is agile, the interface is intuitive, work structure options are flexible, and it's Simple to use and teach!
Cons
None at all; this product is truly fantastic!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 101-500 employees
More than a year
December 2023
Professional Service
Professional Service
Pros
The system is incredibly user-friendly, packed with features, and backed by exceptional support.
Cons
No issues at all; FlowPath meets all our needs perfectly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Juana
Facilities Services, 51-100 employees
Less than a year
October 2023
Great product and exceptional staff
Great product and exceptional staff
Pros
The ease of use and the high level of support from the FlowPath team are remarkable.
Cons
While there are a few features I'd like to see added, I like that they are continuously improving the product.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Michael
Security and Investigations, 500+ employees
Less than a year
September 2023
Great system, better customer service!
Great system, better customer service!
Pros
This product is extremely Simple, and they've been prompt in adding necessary features. The team is incredibly responsive whenever we have questions or need something.
Cons
It would be beneficial to have more control over which notes are sent to specific users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Eric
Construction, 11-50 employees
More than a year
September 2023
New User of FlowPath, if you are looking for a simple cost affective management program . this is it
New User of FlowPath, if you are looking for a simple cost affective management program . this is it
Pros
We primarily use FlowPath for managing work orders. It works seamlessly on phones and tablets; we opted for tablets for our maintenance technicians. It's uncomplicated.
Cons
I frequently interact with Customer Support and typically receive responses within minutes via chat. The only drawback is the loading time of the dashboards, but I know they are actively working on improving this. Additionally, having an extra column for assigned Work Orders that haven't been scheduled yet would be helpful.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Tina
Education Management, 500+ employees
Less than 6 months
September 2023
FlowPath (A great improvement)
FlowPath (A great improvement)
Pros
FlowPath is user-friendly, and we're enjoying all its features. Currently, we're focusing on work orders and events, which are our favorites.
Cons
We're collaborating closely with the FlowPath team to ensure our applications meet our requirements. They've been excellent in suggesting improvements or creating new solutions. Currently, our main focus is on enhancing the report printing capabilities to better suit the needs of our directors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Devlin
Primary/Secondary Education, 500+ employees
Less than 6 months
September 2023
Strong facilities management software, outstanding support
Strong facilities management software, outstanding support
Pros
FlowPath support is unmatched. They respond immediately and are willing to go the extra mile to accommodate all our needs. The software has streamlined our facilities management process; staff find work orders easy to use and monitor, and almost everything can be customized to fit our requirements. The reporting module is excellent and has become a valuable resource for our board.
Cons
Our main challenges were with the events module, largely due to the complexity of our organizational needs. We struggled to integrate the custom event request form and find an efficient way to manage group event requests.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Josh
Libraries, 500+ employees
Less than a year
January 2023
FlowPath = Accountability
FlowPath = Accountability
Pros
I like how quickly you can integrate FlowPath into daily operations. Tracking is the biggest benefit for me; I love analyzing the data and understanding what it signifies. Numbers are objective, and with FlowPath, I can easily track productivity and identify areas needing attention.
Cons
When I first started using FlowPath, there were some tracking features I wanted that weren't available. However, the proactive approach of FlowPath in gathering client feedback and implementing new features with updates has resolved most of my initial concerns. They truly listen to user input and act upon it, which is commendable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Dalton
Facilities Services, 11-50 employees
Less than 6 months
December 2022
FlowPath Review
FlowPath Review
Pros
I've only used the program once to submit a work order for a light repair at my school. The process was Simple.
Cons
I didn't encounter any issues; submitting the work order was Simple.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Christy
Primary/Secondary Education, 500+ employees
Less than a year
December 2022
Great tool for easy-to-use bikeshare maintenance
Great tool for easy-to-use bikeshare maintenance
Pros
The platform is very intuitive with clean, simple interfaces. Customization options are practical, and it's easy to track patterns, trends, and find specific information.
Cons
It would be beneficial to have a more user-friendly interface for inventory tracking and additional customization options for PM scheduling.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Alex
Transportation/Trucking/Railroad, 11-50 employees
More than a year
December 2022
Very Helpful Software
Very Helpful Software
Pros
FlowPath is fantastic for managing maintenance issues in my facility. It provides a clear overview of tasks and helps me stay organized. Automated work orders are especially useful for routine maintenance reminders.
Cons
I faced some challenges initially with uploading invoices, but I believe it was mostly a matter of learning the correct process.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Nick
Real Estate, 51-100 employees
Less than a year
December 2022
We are much more organized thanks to FlowPath
We are much more organized thanks to FlowPath
Pros
FlowPath has improved our responsiveness to maintenance requests, enhanced communication, and improved our understanding of maintenance issues across the board.
Cons
Adopting this platform was quite smooth; I have no complaints thus far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
John
Education Management, 11-50 employees
Less than a year
December 2022
Good
Good
Pros
I like being able to access work order scheduling on my mobile phone; it's convenient and keeps me informed on the go.
Cons
In my experience, I haven't encountered any issues with this program. It's significantly more efficient than the previous software I used.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Cameron
Facilities Services, 1-10 employees
Less than 6 months
December 2022
Hello Flowpath
Hello Flowpath
Pros
It's user-friendly, and the customer service is exceptional.
Cons
I would like the ability to print batch work orders by employee and receive email notifications once the work orders are completed by technicians.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Education Management, 500+ employees
Less than 6 months
December 2022
Flowpath is robust and easy to use!
Flowpath is robust and easy to use!
Pros
It effectively tracks assets and manages parts inventory.
Cons
Improving the dashboard functionality would be helpful; I'd like to see work orders listed by asset number.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Tim
Transportation/Trucking/Railroad, 500+ employees
More than a year
November 2022
overall good experience
overall good experience
Pros
I like how easy it is to share tasks, lists, and comments with team members. This feature allows me to manage my team efficiently, even when I'm not physically present.
Cons
Occasionally, work orders are mistakenly sent to other facility managers within the company.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kaylee
Health, Wellness and Fitness, 101-500 employees
Less than a year
November 2022
This software is very easy and convenient.
This software is very easy and convenient.
Pros
FlowPath is incredibly user-friendly and convenient for our company. It greatly facilitates communication and outreach to all stakeholders.
Cons
The reporting features pose some challenges for our fiscal services department in accurately depicting billable items and project expenses. Our state's stringent requirements necessitate specific reporting formats that no software, including this one, can fully accommodate. Nonetheless, it fulfills its purpose.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Rod
Individual & Family Services, 101-500 employees
More than a year
November 2022
Easy peas maintenance scheduling
Easy peas maintenance scheduling
Pros
Working in a school, FlowPath simplifies scheduling maintenance needs county-wide. I input building-specific requirements, and the county dispatches the necessary personnel.
Cons
Simplifying the process of downloading basic information for checks on completed or in-progress work orders would be beneficial. We often only need key details rather than the entire Excel spreadsheet.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Chandra
Education Management, 500+ employees
More than a year
November 2022
Meeting needs and more..
Meeting needs and more..
Pros
Since partnering with FlowPath, we've been impressed with their commitment to improvement and responsiveness to user feedback. They treat us as valued partners rather than just clients, and they've always been responsive to our needs and suggestions.
Cons
Adjusting to software improvements does take some time, as with any software.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Derek
Non-Profit Organization Management, 101-500 employees
More than a year
November 2022
FlowPath review
FlowPath review
Pros
Tracking work orders is effortless with FlowPath. Both end-users can access real-time shared information seamlessly.
Cons
It would be advantageous to have a better notification system for administrators to know when someone adds to a work order without having to tag them directly.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Bryan
Education Management, 500+ employees
Less than a year
November 2022
FlowPath Easement & Tracking
FlowPath Easement & Tracking
Pros
FlowPath is easy to learn and implement across our school district for managing work orders. The breakdown reports and ability to create spreadsheets are invaluable.
Cons
The custom dashboard view tends to load data slowly and experiences delays.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Olivia
Education Management, 101-500 employees
Less than a year
November 2022
awesome
awesome
Pros
It's very Simple to use; they make it easy to print work orders and submit new ones.
Cons
Lack of a mobile app and the inability to delete work orders once completed are notable drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jacob
Building Materials, 51-100 employees
Less than a year
November 2022
GO WITH THE FLOWpath
GO WITH THE FLOWpath
Pros
The site is intuitive and easy to navigate. It simplifies tracking progress and keeping up with completed jobs.
Cons
I'm thoroughly pleased with everything about this software. It's effortless to navigate and track job statuses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robin
Education Management, 51-100 employees
Less than 6 months
November 2022
A happy replacement
A happy replacement
Pros
FlowPath is Simple to navigate, especially when I'm on the move. It replaced traditional paper work orders, significantly boosting our productivity.
Cons
Transitioning to FlowPath from our previous software had its learning curves. The staff helped clarify everything and even tweaked the software to enhance its usability.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Hospitality, 101-500 employees
Less than a year
November 2022
FlowPath
FlowPath
Pros
This software can be customized to fit our requirements perfectly, and the support team is exceptional. It's also very cost-effective compared to our previous system.
Cons
It seems relatively new, so sometimes I feel like I'm part of the research and development team.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Craig
Education Management, 500+ employees
More than a year
November 2022
Clean dashboard and friendly service!
Clean dashboard and friendly service!
Pros
After a bit of trial and error, the product integrates seamlessly into our daily operations. What stands out most is the outstanding customer service as they really understand their product and are enthusiastic about suggestions and requests!
Cons
The most challenging part for me was remembering where everything was located on the tabs, sometimes it's not where you expect it to be (at least not in my mind!).
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Susan
Computer Software, 500+ employees
More than a year
June 2022
A this is a workers friend
A this is a workers friend
Pros
The capability to upload images has been incredibly useful.
Cons
So far, I haven't found anything that I dislike about this software.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Dennis
Education Management, 11-50 employees
Less than 6 months
April 2022
Building Services Review
Building Services Review
Pros
Managing assets and setting up QR codes has been a breeze.
Cons
Integrating was Simple. Eventually, I hope there's an "App" available for staff to download onto our devices for quicker access.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Craig
Hospitality, 500+ employees
Less than a year
March 2022
Best Operations Move We Have Made
Best Operations Move We Have Made
Pros
What sold us on FlowPath is its simplicity for end users. Employees can easily text in issues or concerns anytime, rather than waiting to access a computer. This ensures work orders are promptly submitted and issues are resolved quickly.
Cons
There are a few minor areas where the organization of settings and associated icons could be more intuitive, but these are small matters that don't affect regular use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diane
Education Management, 101-500 employees
Less than a year
March 2022
User evaluation
User evaluation
Pros
The product is well-designed and performs admirably. Its ease of use and ability to communicate with all parties involved simultaneously make it very convenient.
Cons
I haven't used it long enough to encounter any issues.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jerry
Retail, 1-10 employees
Less than 6 months
March 2022
FlowPath Review
FlowPath Review
Pros
FlowPath is seamless across multiple devices including computers, phones, iPads, etc. Creating a work order with options like text, email, or QR code is incredibly simple.
Cons
Most submission pages have an autosave feature, which is helpful.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Todd
Education Management, 101-500 employees
Less than 6 months
March 2022
FlowPath makes life easier
FlowPath makes life easier
Pros
Transitioning to FlowPath was smooth with minimal time investment to get started. The interface's simplicity and convenience were key factors in our decision to choose FlowPath.
Cons
I haven't identified any drawbacks of FlowPath thus far. We're extremely satisfied with this product and the support we've received.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brooke
Education Management, 101-500 employees
Less than a year
February 2022
Useful Product
Useful Product
Pros
This product is intuitive, accommodating employees with varying levels of tech expertise. The customer service experience has been excellent.
Cons
We're building and learning as we go, but we always like the support from the FlowPath team.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Education Management, 500+ employees
Less than a year
February 2022
Could not ask for a better Team/Product
Could not ask for a better Team/Product
Pros
Integration, ease of use, and communication capabilities are top-notch.
Cons
Currently, I have no issues to report. It's hard to find faults when the team is so supportive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Buddy
Veterinary, 500+ employees
Less than 6 months
February 2022
Flow Path Review
Flow Path Review
Pros
It's easy to use, and we like how it's tailored specifically to our needs.
Cons
The Home Screen feels a bit cluttered. Every time I log in, it doesn't return to where I left off.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Keith
Mechanical or Industrial Engineering, 500+ employees
Less than a year
February 2022
One Year Review
One Year Review
Pros
FlowPath provides a comprehensive overview of inventory and work orders across multiple markets.
Cons
At this point, I can't think of any cons. This platform has provided me with the tools I need to maintain a high-level overview of our market's inventory.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2022
Amazing Software and Support!!
Amazing Software and Support!!
Pros
It's extremely intuitive and Simple!
Cons
I have absolutely no complaints about FlowPath!!!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ronnie
Hospitality, 500+ employees
Less than 6 months
February 2022
FlowPath for the WIN
FlowPath for the WIN
Pros
FlowPath is the first maintenance software used in our county. It's very easy to upload equipment and inventory data and provides an excellent way to track work orders. It's truly user-friendly.
Cons
So far, we haven't encountered any issues with the software. Any problems that have arisen have been promptly addressed by their customer care team.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Government Administration, 500+ employees
Less than 6 months
February 2022
Awesome Product/Platform!!
Awesome Product/Platform!!
Pros
FlowPath has streamlined our work order submission and execution processes. It has given our management team more flexibility and improved communication with vendors and customers.
Cons
There isn't much to dislike; we've encountered minor issues while working with the software, but the tech team has swiftly resolved them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Phill
Restaurants, 500+ employees
Less than a year
February 2022
Great product!
Great product!
Pros
FlowPath has been a game-changer for our company. The software design is intuitive and easy to learn. One of my favorite features is the ability to link images and invoices directly to work orders. Customizing the Table view per user's needs is also a standout feature.
Cons
The only feature I'd like to see added is a room field.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie
Education Management, 500+ employees
Less than a year
February 2022
User Friendly with top tier support.
User Friendly with top tier support.
Pros
I love how efficient it is to work within the system. Compared to another CMMS platform, there's less clicking and navigating through screens, which suits us much better.
Cons
For us, we essentially need the software to function as both a dispatching system and a CMMS platform. So, there's some functionality lacking in that area. It's not a negative for the software itself but more about how we need to use it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Restaurants, 500+ employees
Less than 6 months
February 2022
Workorder and Equipment management with ease.
Workorder and Equipment management with ease.
Pros
FlowPath simplifies the work order lifecycle with optional QR code submissions and automatic status updates sent to the submitter. It provides clear tracking of repair statuses and costs, which is unmatched.
Cons
The least favorite field? Why is this required?!? Well, I found a way around it.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Joe
Restaurants, 101-500 employees
More than a year
February 2022
Review
Review
Pros
I think it would be beneficial to have a feature where jobs can be prioritized differently. Additionally, being able to add photographs of the requested work and completed jobs would be great.
Cons
It would be useful to have some kind of user score tracking.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Michael
Food & Beverages, 51-100 employees
Less than 6 months
February 2022
Zaxby's Work Orders
Zaxby's Work Orders
Pros
Implementing FlowPath across 7 restaurants has been smooth and Simple.
Cons
I can't say there's any aspect of the program that we haven't been able to help develop into a platform that integrates seamlessly with our needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joey
Restaurants, 101-500 employees
More than a year
February 2022
Secretary to Admin
Secretary to Admin
Pros
Submitting work orders is quick and easy. Also it's a simple process.
Cons
I don't have any features that I like less; it's all very intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gail
Education Management, 500+ employees
Less than 6 months
February 2022
Doing things righ tthe first time
Doing things righ tthe first time
Pros
I like the excellent customer service support provided by FlowPath. They worked closely with us during setup and made tweaks to the software where possible to meet our specific needs.
Cons
There are still a couple of things we could use that aren't available or developed yet.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Jerry
Entertainment, 51-100 employees
Less than 6 months
February 2022
Flowpath from a field tech perspective
Flowpath from a field tech perspective
Pros
Once we got used to it, we encountered few issues. The mobile interface for viewing and running tasks (whether on a mobile phone, tablet, or laptop) is consistent and user-friendly. Accessing and reporting are also seamless on mobile devices.
Cons
I would like to see better tracking of sub-equipment beyond just the "parent" category. Equipment may have sub-equipment that doesn't move from one parent to another, and if sub-equipment can be used for multiple parents, there's currently no way to track this.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Peter
Transportation/Trucking/Railroad, 500+ employees
More than a year
February 2022
Santa Rosa County FlowPath Review
Santa Rosa County FlowPath Review
Pros
Initially, cost savings drove us to choose FlowPath. As we delved deeper into the software, we were impressed by the amazing IT support. The transition for schools and workers from our previous program to FlowPath was seamless and efficient.
Cons
At this stage, the District hasn't encountered any downsides. We're still new to the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Education Management, 500+ employees
Less than 6 months
February 2022