FMX Reviews

Pros

One thing I really noticed is how flexible this software is. I've used it in all kinds of ways and it keeps getting better over time because the team clearly puts work into making it better. Any time I needed help figuring out how to use all those options, I felt supported too. They've always been around to answer questions and help me make the most of it.

Cons

only genuine drawback for me is that it still can't do absolutely everything I might think of. Even so, it hasn't been a major problem. Some of the things I wanted ended up getting added later and in other cases I was still able to find alternative ways to make it work.

Pros

The best part for me has been having a dedicated rep. Whenever I need help, she's there and gets back to me fast which makes the whole experience feel a lot less stressful and much more comfortable to use. That kind of support has really made a difference for me.

Cons

So far, I haven't had any real complaints. I'm still fairly new in this role and still learning the system so I haven't found any problems yet.

Pros

this tool felt very user-friendly to me, no matter how much experience someone has. Anyone on the team can get in, create tickets fast and start working without needing a bunch of help. That saved us time and I liked that we didn't have to sit through long onboarding or training just to get people comfortable with it.

Cons

The main thing I wish it had is fingerprint sign-in. I'd much rather use that than try to remember whatever password I set before so having biometric login would make it much more convenient for me.

Pros

Having worked as a general manager before and now being in a regional position, I've been able to use this software from both sides. It gives me a clear big-picture look at what's going on across the building and that makes it a lot simpler to track activity and hold people responsible. Another plus is that it has stayed useful for me in different jobs which says a lot about how well it fits day-to-day work.

Cons

My primary wish is still for a dedicated mobile app. That would make it much more convenient for people using it daily instead of always having to log in through the browser version.

Pros

One thing that really stood out to me was how simple this software is to train new people on. It doesn't take long for someone to get the hang of it and that has helped our team start using it without a lot of pushback. Another big plus for me has been the support team. They've been very helpful when we needed to tweak and tailor the system so it matches the way we work.

Cons

key feature I'd still like to see is enhanced barcode support for each individual equipment item. It would be really helpful if I could scan a specific asset and instantly pull up the preventive maintenance history for that exact piece.

Pros

Working with other people in the space has been really clear for me and adding setup request details is pretty easy. Everyone stays on the same page and since I started using it, I haven't had any double bookings at all. That alone has made a big difference for me.

Cons

only thing that feels off to me is the calendar view. Its appearance is a little hard on the eyes and I'd love to see a cleaner, more visually appealing design there.

Pros

it has been really easy for me and our customers love being able to check the status of their work orders as things move along in real time. The preventive maintenance scheduling has also been a big help for our Facility Department and it lines up really well with how we already handle our day-to-day work.

Cons

One area where I still need assistance is the admin side particularly when it comes to guiding users through setting up their own accounts. I'd like some training on that myself so I can explain it better, share the correct steps and support our end users with more confidence.

Pros

Using the calendar has been really easy for me and being able to manage maintenance requests in that same spot has helped a lot. That setup has made things feel more organized for our team and I've especially seen it make the day-to-day work better for the maintenance crew.

Cons

One thing I consistently hear from the rest of the team is that the reporting part still needs improvement. It looks really nice on a desktop but when we need to print a calendar, I've noticed it becomes more frustrating and requires more effort than it should.

Pros

A big plus for me is that faculty and staff can put in their own work orders and event requests without needing me to handle everything from the start. Most of the time, I just go in and make a few quick changes or small updates before it's ready to go. That really saves me time and cuts down a lot of the back-and-forth.

Cons

aspect that bothers me is that it's missing basic text formatting tools, like the ability to make words bold or underline them when needed. I've also noticed the work request flow seems designed more for technicians who receive requests via email and that just doesn't align with how our team works since our technicians don't use that option.

Pros

Honestly this tool has made handling work orders a lot more manageable for me. I can set them up fast and track everything all the way through without a lot of extra back and forth. Another big plus is that tenants can check the status of their own requests on their side so I don't have to keep jumping in with updates. That saves me time, cuts down on extra effort and keeps tenants happier since they can see progress in real time.

Cons

The only piece that has been a little annoying for me is the custom schedule request form, as it feels somewhat awkward to work with occasionally. Still, I'd say that probably has more to do with how we configured it than the platform itself. We're planning to review it with the team soon and get that part working better.

Pros

This platform comes with a ton of modules and I actually use all of them which is rare for me. With a lot of other tools, I usually end up using one or two parts while the rest just sit there and never really match how we work. Here, that hasn't been the case. The features feel useful in real day-to-day work and I like that it covers the areas we really need. Because of that, it doesn't feel like we're spending money on stuff that just goes unused.

Cons

My primary desire for improvement is report customization. Currently, the reporting options feel quite limited. I can choose from what's already available or ask support to create something for us but I can't just put together a report myself whenever I need one. That makes it feel a bit restrictive since we have to rely on a predefined list instead of pulling exactly the data we want at the time.

Pros

I noticed how user-friendly it felt, how capable the tools are and how well the settings matched what we needed. The launch for our team went really well on my end and I'd definitely suggest this software to others without any doubt.

Cons

Honestly I haven't found any real issues so far. We did pass along a couple of ideas that could improve it even further but I wouldn't consider those actual negatives.

Pros

I felt comfortable using this software because the layout makes sense without giving up useful tools. It lets me get through my work without second-guessing where things are and the dashboards help me keep track of everything going on in real time. The downtime tracking has also been very helpful for me and makes it easier to monitor activity better. Another part I've liked is how different service teams can all work inside one system while still having enough freedom to handle their own tasks.

Cons

Several things still bother me though. The request type colors are fixed so when something becomes overdue, the color does not change to reflect that status and I'd prefer it to shift based on the current state. I also wish there were a clearer guide or feature library explaining what certain functions mean and what kind of access comes with each user level. The inventory calculation has been a little confusing in my experience so that area could use better explanation. I'm also not entirely sure how time is counted when a request is put on hold and later reactivated, as that part feels unclear. Additionally, I'd like better filtering in the planned maintenance calendar especially by type and it would be even more helpful if the calendar could display both service requests and planned maintenance by type simultaneously.

Pros

This system has made a big difference for me when it comes to staying on top of work orders, scheduled upkeep and other requests without things getting messy. One of the biggest wins is being able to track part costs and labor time by maintenance category, then pull reports that show where our time and budget are really going. Those reports have helped us clean up our workflow and even catch signs that certain equipment may be heading toward problems sooner than expected. Customer support has also been a huge plus in my experience. I've seen regular updates that actually seem based on what users ask for and whenever I've had a unique need, they've been willing to help me figure out a fix that works. On top of that, I can make a lot of changes on my own instead of always needing their team to step in. For me, that kind of control, along with how simple the platform feels to use, makes it a really great tool.

Cons

One area that could be improved is the calendar filter setup. Sometimes, it doesn't allow me to drill down as much as I'd like. In our case, I can't filter maintenance requests and planned work by user at the same time so I have to choose one view or the other. Still, that feels more like a configuration issue on our side and honestly it hasn't caused a major problem since we've found workarounds.

Pros

this tool felt really simple to use for me. I can take care of the basic edits myself without having to ask someone for help every single time and that saves me a lot of hassle. On the occasions when I do need support, there's usually someone available pretty fast and they actually fix the issue instead of giving me the runaround. Another thing I've really liked is the help with entering data because it cuts down on my workload and makes everything feel a lot less overwhelming.

Cons

To date, I honestly don't have any real complaints. If anything comes up, I usually bring it to their attention and they've been quite responsive in addressing it which means a lot to me. The only thing I'd still want is a mobile app in the app store, as I think that would make using it even more convenient.

Pros

Getting started with this system felt really natural and I liked how the layout was set up in a way that just clicked right away. Even with barely any training, our team was able to get comfortable fast and begin using it without a lot of back and forth. That alone made a big difference for me. Another big plus is the reporting because it gives leadership clean, useful details they actually want to look at and can understand quickly.

Cons

There really hasn't been much for me to complain about. The platform has felt very accessible overall and the only minor issue I've noticed is that it does require a lot of data entry to keep everything current. Other than that, I've had a very positive experience with it.

Pros

This platform has been really simple to use for me and it helps me stay on top of work requests from beginning to end. I can follow updates, check progress and see when things are supposed to be finished without a lot of hassle. Across our organization, almost everyone is able to send in a request through the four modules we use and that has made the whole system feel a lot more under control for me and the team.

Cons

Something that still annoys me is the volume of emails it can send at times. Even so, I've noticed some helpful changes over the last couple of years and now users can adjust notification settings to better suit their preferences. One thing I'd still really appreciate is a bulk approval option for building use requests. Currently, I have to open each request individually to approve it and it would save me a lot of time if I could select several at once and approve them together.

Pros

Getting around the system has been pretty simple for me and that's a big reason I haven't had to spend a lot of time showing my staff how to use it. Another thing that has helped is being able to add someone as a follower on a request since it keeps the right people updated without extra back-and-forth.

Cons

One thing that would really help me is being able to search for requests by the person who submitted them or at least having that name visible next to each one. We also don't really use the cost or hours fields so I'd like the option to hide those and have more control over how the request list is configured.

Pros

it has been a big win for me. It helped me update a lot of the way we handle operations across our school district and that has made my daily work feel a lot more manageable. Over time, I've been able to pull a bunch of scattered tasks and responsibilities into one system instead of jumping between different places. That alone has made a huge difference for me. At this point, it's the main platform I rely on for district operations because it keeps everything in one spot and helps me stay organized.

Cons

The main area I still struggle with is the reporting side. It provides plenty of useful data but when I need to drill down into something specific or filter to exact details, it can get a little confusing. I can usually get what I need though it sometimes requires more effort than I'd like.

Pros

I liked how clean and stripped-down this tool feels. The layout keeps things clear so it never seems confusing or overloaded. Having single sign-on is also a big plus for me and being able to add custom data fields to forms gives me some nice room to adjust things the way I need.

Cons

One limitation I've noticed is that any custom workflow outside of facilities management particularly for something like purchase order processing, feels quite restricted. For me, those parts seem a little too basic and could definitely benefit from more features and stronger functionality.