Fullbay Reviews

“Frequent system changes”

Pros

I like it when everything is working smoothly but I often notice it freezes up.

Cons

The system keeps changing the ways to do things too often and I find that confusing.

“Organized inventory and tracking”

Pros

The integration works beautifully for me and I find that it aligns our workflow while the inventory and tracking features keep our team organized.

Cons

What bugs me is that there are a lot of fields I can't edit which prevents different shops from creating the custom setups they need.

“Great Product to run your Shop from small to large companies”

Pros

I like that this software is direct to use. Easy setup and excellent support.

Cons

I don't have many cons to mention, but I wish there were more integrated parts ordering options, like partstech.com or fleetpride. However, most shops in this industry still prefer phone orders over online ordering.

“Quick setup and support”

Pros

I really appreciate how easy this software is to use, the setup was quick and the support has been consistently helpful.

Cons

Honestly there aren't many negatives I can point to, my main wish is that the program included more integrated parts-ordering partners like Partstech.com or FleetPride so I could place parts orders directly from the app. I realize a lot of shops in this field still rely on phone-based ordering rather than online systems which may explain the gap.

“Exceptional data migration support”

Pros

We all understand that moving to a new software platform is a daunting, major decision especially when the system controls every part of your business. After looking over dozens of available platforms and speaking with other shops they recommended as references, we settled on this product and I'll admit we were nervous about making the switch. For the previous fifteen years we had been tied to a very well-known automotive system. When we told them we planned to leave, they told us we'd have to buy a program from them for $30,000 just to extract our parts inventory, part information history and service records. The staff at this company were incredible, they helped us nonstop, literally around the clock, to recover our inventory, service history and other data from the old system before our license with that vendor expired and everything could have been lost permanently.

Cons

I'd really like to see faster phone-based technical support response times from them.

“Simple learning with training”

Pros

What stands out to me is how quickly I was able to learn the system, whenever I get stuck, I can rely on the training videos and I appreciate how responsive my representative has been whenever I needed help.

Cons

At the moment I honestly don't have anything negative to say about this tool.

“convenient system saves time”

Pros

Choosing this product has been one of the best decisions I've made for my business because its simple design reduces my office hours, automates transactions into QuickBooks and significantly cuts down the administrative work I used to handle.

Cons

Overall the tool works very well but I do see weaknesses on the parts side. The inventory counting process feels a bit overwhelming to me, it's hard to tackle a full inventory at once. I'd appreciate an option to break the count down so I could review one page at a time. It would also help to have clearer ways to locate parts in the system. Those improvements would make this much more useful for small shops where techs frequently search for parts.

“Responsive web-based platform”

Pros

The web-based system works well for me and I appreciate how open the team is to feedback and new feature ideas.

Cons

I find the Worldpay credit-card integration a bit clunky and think it could use some improvement.

“User-friendly with integrations”

Pros

platform is very user-friendly in my experience and I appreciate how it connects with Samsara and QuickBooks while the support staff have been wonderful to work with.

Cons

I'd like to see it integrate with ITS. Also, it would be helpful if vendor payment details and related information could be imported directly into QuickBooks.

“Paperwork-free shop efficiency”

Pros

What I like most about this tool is how much more efficient it has made our shop. I originally started looking at this software because we were tracking time manually, with over a dozen mechanics each putting in 40+ hour weeks, we were drowning in hand-written time logs and it was eating up everyone's time. This solution has taken that burden off our plates. The piles of paperwork have been reduced by at least half, if not more. The team behind the product is consistently friendly and helpful. Our customer support manager, Amy N, has been terrific and I wholeheartedly recommend her and this tool to others!

Cons

One small annoyance I run into is when we're reviewing estimates, we can't simply type in a custom rate on the spot. Instead we have to add the rate in the configuration, then create an action item and go through the extra steps. I would much prefer the ability to edit a rate to a custom price directly, rather than having to add a new rate into the system every time.

“Reliable support access”

Pros

site is easy to use and I can always reach them by phone when I have questions.

Cons

That said I can't think of anything major but I do have to consistently stay on top of their updates and site improvements, otherwise I miss out on the program's full benefits.

“Great company-”

Pros

Simple to use. they have worked with us on programming we need.

Cons

The accounting side syncs with QuickBooks but only exports data, which isn't in real time. This has caused some issues we had to workaround.

“Customizable repair workflow”

Pros

It's easy to navigate and we've worked directly with their team to develop the specific programming enhancements we needed.

Cons

However the accounting functionality only connects to QuickBooks via exports, it doesn't sync in real time which has led to some issues we've had to find workarounds for.

“Comprehensive shop management”

Pros

The platform offers excellent capabilities for managing a repair shop and I especially value how it tracks maintenance intervals, inventories, labor costs and equipment expenses while letting customers book repair appointments directly.

Cons

To be honest, there's really nothing negative I can point out about this software except that I wish I had found it much earlier.

“Built for truck repair!!”

Pros

Working with heavy vehicles, I really appreciate that this software is specifically designed for truck repair shops, because they're not the same as automotive repair shops

Cons

I'm not particularly dissatisfied with anything, nothing about it bothers me significantly.

“The all in one solution for Truck and Trailer Maintenance”

Pros

This software is designed and optimized to get you up and running, whether maintaining your personal fleet or servicing external customers' equipment. It covers every aspect, including tracking PM/service schedules, parts, and labor times. It's the one-stop solution for running a shop.

Cons

My only regret is not having this software sooner. It saves us a lot of time and money!

“Our opinion of "Fullbay"!”

Pros

Invoicing! We rely on Fullbay every day, rain or shine! And we've had plenty of shine with the product. We now use it for most of our software needs! All updates are easy to understand as well!

Cons

It took me a while to find and learn certain features. And we are still discovering new things every day!

“Fullbay Review”

Pros

I found the software to be intuitive and it streamlined the billing process, making it more convenient.

Cons

I don't have any suggestions for changes.

“Fullbay”

Pros

Designed for truck repair shops, it excels at accounts receivables, inventory, and scheduling.

Cons

I'd like to track additional work recommended by technicians in a report.

“Overall outstanding software!”

Pros

Easy to use, keeps customer equipment organized, and allows history searches for previous work done.

Cons

I haven't found anything I dislike yet. Everything works perfectly for my needs.