Fullbay Reviews

“Great Product”

Pros

The system has enabled our company to shorten the timeframe for invoicing customers. It has also made us more efficient when ordering parts, keeping technicians in their bays instead of at the parts counter.

Cons

I wish there were more editing options. We had one issue where a counter sale didn't transfer to QuickBooks, causing a discrepancy, even though it showed as exported.

“Fullbay Opinion”

Pros

I like that the techs can log into a job and track their hours. Also, having the techs enter their comments is a fantastic feature.

Cons

I'd like to see invoiced hours displayed on printed invoices for customers. This has been a frequent complaint since using Fullbay.

“All-in-one shop system”

Pros

This software is set up and fine-tuned to get you up and running quickly when you're maintaining your own fleet or equipment for external customers. I find it handles every angle, whether it's tracking PM/service schedules, managing parts, or logging labor hours. For me it's the all-in-one, one-and-done tool that provides everything you'll need to operate a shop.

Cons

Honestly the only drawback for me is that I didn't start using this software sooner. It genuinely saves both time and money!

“Essential invoicing tool”

Pros

Invoicing is a lifesaver! We rely on this tool every single day, rain or shine and it's given us plenty of great experiences. At this stage, we use it for the bulk of our software needs and every update has been clear and easy to understand as well!

Cons

It took me a long time to find and get comfortable with some of the materials and I still feel like we're learning new things every day as we keep exploring the product.

“Simple billing workflow”

Pros

I found the program easy to navigate and it simplified our billing.

Cons

There's honestly nothing I can think of that I'd recommend changing.

“Truck shop operations”

Pros

As someone working in a truck repair shop, I find it specifically tailored for our needs and effective at managing accounts receivable, inventory and scheduling.

Cons

I'd like the system to let me track additional tasks that technicians recommend and compile those into a report.

“Easy equipment history”

Pros

Customer equipment records stay well organized for me and I can quickly search the history of past repairs whenever needed.

Cons

So far I haven't found anything I dislike, the workflow suits exactly how I use the software and runs without issues.

“Faster invoicing and parts”

Pros

We've found this system has helped our company significantly shorten the timeline for invoicing customers. Beyond that, it has improved efficiency in parts ordering by allowing our technicians to remain working in their bays rather than queuing up at the parts counter which keeps work flowing and reduces downtime between jobs.

Cons

I do wish there were a few more options for editing. We've found one instance where a counter sale apparently didn't transfer into QuickBooks even though payment was taken. That left an outstanding balance showing in QuickBooks despite the record indicating it had been exported which it hadn't.

“Automatic technician time tracking”

Pros

Technicians can clock into jobs easily and I really appreciate that their hours are tracked automatically while they can also leave detailed notes after completing work.

Cons

We'd really like to have invoiced hours displayed directly on the printed invoices customers receive, because that's been a recurring complaint we've gotten from clients since we started using this tool.

“Easy to use and understand”

Pros

Fullbay is incredibly easy to use and has excellent functions. From the service desk to the technicians on the floor, this product is great for tracking efficiencies and communicating with customers. Customer and tech support are very responsive.

Cons

There really isn't a downside. They are constantly enhancing their features.

“Feature-rich and improving”

Pros

Since adopting the tool in 2016, I've watched the features steadily improve and I particularly value how easy it is to operate along with the helpful tutorials and the inventory module that finally brought structure to our parts management.

Cons

For me there aren't any major complaints about this product. We've run into a handful of hiccups connecting it with our accounting system but those tend to be fixed fairly fast. One thing I do struggle with is how rapidly the product has changed, it's moved ahead faster than I have, to be honest. I no longer use it in the same day-to-day way I used to so sometimes I find myself playing catch-up. Still, there are consistently great tutorials that usually help me pick up whatever I need to know. They often get me back up to speed quickly when new features land so I don't feel stranded for long.

“Major admin time savings”

Pros

Administrative workload has dropped significantly for me because the system lets field technicians convert work orders directly into invoices which removed the need for several office tasks while support continues to respond quickly whenever I reach out.

Cons

To be honest, there's very little about this tool that frustrates me. If I had to point out one downside, it would be that the reporting features aren't as powerful as I'd like which can make some data pulls and deeper analysis a bit awkward.

“Simple data and updates”

Pros

it is great for me that how easy it is to use, how well it gathers data and how responsive the team is when updating the software.

Cons

There are a few drawbacks, we moved here from a pen-and-paper setup so we're missing some familiar workflows and I'd really like the ability to scan barcodes with mobile devices.

“Powerful reporting and analytics”

Pros

The breadth of features impresses me especially with tools for inventory, service order workflows, payment processing and detailed reporting on productivity and profitability.

Cons

Sometimes I find the sheer volume of data and options overwhelming, yet once I grasp them, it's a goldmine of information.

“Complete solution”

Pros

Personally, I find this tool completely integrated, a true one-stop shop that helps our business run more efficiently. To me, it's the complete solution for any diesel repair shop, it handles order entry, automatically looks up VINs, manages inventory, provides real-time tracking of service orders, handles customer invoicing and even syncs automatically with QuickBooks for bookkeeping.

Cons

I honestly can't think of any real downsides to using this tool, it works well for our needs and I haven't run into any issues that would make me hesitant to recommend it.

“Customer-friendly repair platform”

Pros

The platform feels extremely user-friendly to me and I notice customers frequently praise the portal while our technicians, service staff and office team navigate the system without difficulty.

Cons

That said I am uneasy that they're still a relatively new company and I wish they had a longer track record. At the same time, I do appreciate that they are growing quickly and actively rolling out updates and fixes as issues are discovered.

“Well-designed service workflows”

Pros

We've found the workflows for service orders, purchase orders, invoicing and more to be very well-designed. The back-office reports covering employees, customers, inventory and service units are excellent. Integrations with other applications function smoothly and the vendor and customer portals let them pull up reports and carry out the tasks that match their roles.

Cons

I genuinely can't come up with anything we dislike, everything has exceeded our expectations!

“Connected tablet workflow”

Pros

I really appreciate how tablets from every department communicate with each other and I enjoy having an electronic trail instead of dealing with paper records.

Cons

When processing larger orders, I find that receiving parts takes an excessively long time and I'm not thrilled with how the return process for new and core parts is handled.

“Easy paperless operations”

Pros

Overall I find it extremely easy to use and I value the great functionality along with the fully paperless workflow it enables.

Cons

For me the inventory system is clunky, applying credits is confusing and there needs to be better app support for techs.

“Fullbay is great”

Pros

Has a lot of useful information and keeps you in check in all departments.

Cons

There are a lot of steps at first, but the results are worth it.