Fullbay Reviews

“Fullbay was solution we needed”

Pros

Fullbay has many great features and has continued to improve since we adopted it in 2016. I think the best aspects are its relative ease of use and the available tutorials. I particularly like the inventory module, which has helped us streamline our parts processes. More and more customers are using the portal, which holds a lot of promise for the future.

Cons

I don't have any major complaints about Fullbay. We've had a few glitches with the interface with our accounting software, but these issues are usually resolved quickly. My personal issue is the rapid evolution of the product, which has left me playing catch-up sometimes. But, the excellent tutorials usually help me get back on track.

“Great investment”

Pros

It offers many features, more than we use, so we have room to grow. Constant improvements and upgrades are made as needed. Tech support is excellent!! I can't stress this enough. They answer every time we call, are based in the USA, easy to communicate with, pleasant, and knowledgeable about the software.

Cons

The reporting function could use some improvement. We are accustomed to QuickBooks reporting, so Fullbay seems limited in comparison. Accessing parts and inventory takes too long each time.

“An invaluable addition to our bucket”

Pros

The ability to shift invoice creation away from paper work orders to field techs entering their input directly, without needing to interpret what they meant. The learning curve for techs was short and easy, even for our most tech-challenged mechanics. We wouldn't be where we are today without Fullbay.

Cons

Overall, Fullbay covers all our customer service needs. Some of the reporting is lacking on the technical side, but it's hard to find fault with the product.

“Fullbay review”

Pros

Simple to use. Capable of handling many service tasks.

Cons

Parts tracking is only available for inventory parts, not for parts directly added to SOs from vendors.

“Diesel Repair Shop Software”

Pros

The Fullbay software is fully integrated and a one-stop solution for running more efficient businesses. It's the complete package for any diesel repair shop, covering order entry, automatic VIN lookup, inventory management, real-time service order tracking, customer invoicing, and automatic integration into QuickBooks for bookkeeping.

Cons

I can't really find any drawbacks to using Fullbay.

“great product”

Pros

Easy to use and understand. Easy to track technician efficiency. Lots of different reports.

Cons

Sometimes the software takes a long time to process certain service orders.

“Great software that makes my job easier.”

Pros

I like that it tracks all customer repairs and maintenance. It's easy to track invoices, whether paid or not. The biggest advantage for me is that Fullbay is tailored to the heavy-duty diesel industry. When I started this business, I spent a lot of time trying different software, and none matched what I was used to at dealerships until I discovered Fullbay. I couldn't give them my money fast enough. I will continue using this software and highly recommend it to any business, big or small.

Cons

I don't have any complaints about this software.

“Premier Service Center”

Pros

The parts requests from shop technicians to the parts and service support departments.

Cons

Receiving larger parts orders is slow, as is the return process for new and used parts.

“Couldn't do without”

Pros

The volume of available reports, the level of detail accessible, and the program's capabilities. Ease of integration into QuickBooks and the addition of Motor to the program.

Cons

Some larger reports take a few seconds to generate (I know, right?). Plus, it's easy to get overwhelmed by the amount of data available.

“Powerful”

Pros

This software allows shops to follow a structured process for Service Orders, Purchase Orders, Invoicing, and everything in between. It ensures users complete each step in sequence before moving forward. It's adaptable, has excellent integrations, and provides superb reports for the back office. Customers and vendors can also access their portals to view reports and perform actions.

Cons

I can't think of any downsides; everything has been fantastic!

“User Friendly Garage Management Software”

Pros

This software is highly intuitive for Office Employees, Technicians, and Customers alike.

Cons

They're a young company and are still making many changes. I wouldn't call this a negative since they take suggestions and implement them into the software with updates.

“Trucknation Houston”

Pros

I find Fullbay to be very user-friendly. It plays a vital role in inventory management and helps me stay informed about when to restock. When it comes to invoicing customers and keeping track of their repairs, Fullbay is the perfect solution.

Cons

The only issue I can think of is the ability to delete inactive inventory items.

“Fullbay Process”

Pros

As HR, entering new employees into the system is a effortless process.

Cons

Not much from my position in the company. Excellent customer service if I have any issues or questions.

“Love our Fullbay!”

Pros

The biggest benefit of Fullbay for us is streamlining workflow and going paperless. The ease of accessing any information I need is unparalleled!

Cons

Managing inventory and applying credits to service orders is the toughest challenge for me. An actual app for Android or Apple would be a welcome addition for my techs.

“aligned service invoicing”

Pros

Honestly pulling invoices straight from service orders feels ridiculously easy now. We've cut out a lot of the duplicate data entry that used to come with our paper service orders and that alone saves time. My technicians can grab parts off the shelf and immediately add them into the related service order which keeps things tidy. Parts that customers order are tracked much more reliably and our purchase-order workflow for receiving items is far cleaner. Plus, whenever something breaks, customer service and IT are responsive and simple to work with. Overall service techs spend far less time composing descriptions and handling paperwork.

Cons

When we push data into QuickBooks and later need to correct invoices, payments or bills, I end up making edits or deletions in both programs manually because changes don't sync across automatically which is frustrating and time-consuming.

“Diesel shop efficiency”

Pros

Because it's tailored specifically to DIESEL shops and roadside service, I don't have to wade through a ton of features I'll never use. The VIN decoder picks up tractors, trailers, straight trucks and even chassis and containers so I can quickly identify parts. The customer support is outstanding, every problem I've had has been completely fixed, usually on the first call. The team keeps releasing updates that reflect actual user suggestions which I really appreciate. Creating work orders and invoices now takes me about half the time it used to. Both the customer portal and the vendor portal are top-notch, customers can view, print and pay invoices or request service directly to my phone, while vendors get parts orders, can submit quotes and send bills. Inventory used to be a major headache for us but now it's handled so smoothly that we hardly think about it anymore.

Cons

Initially the system seemed a bit confusing and I felt overwhelmed at first but after going through the onboarding process it became very easy to navigate. Honestly I wish I had discovered this sooner because the setup time was worth it and now daily use is easy.

“Fast technician hour reporting”

Pros

As a service manager, collecting and reporting worked hours used to be a major struggle for me. After we switched to this tool, the time it takes to gather and report hours dropped dramatically, what previously required four technicians and three to four days now takes seven technicians just minutes. That level of aligning and simplicity has made this aspect of my role far easier to handle.

Cons

Honestly my sole complaint is that we've only been working with this software for roughly two years. Sometimes I wish it had been part of our toolkit from the beginning, I keep imagining how much smoother operations would have been if we had access to this program back when we started the business in 2005.

“Great step validation workflow”

Pros

perfect it is that it notifies me when I skip a step and forces me to fix it right before moving on to the next step.

Cons

nothing negative to say, the interface is really user-friendly, the videos are super simple to follow and after trying another platform previously I wish my dealership had adopted this one instead.

“Labor and parts tracking”

Pros

Tracking labor hours has become simple for me and I find creating parts orders, adding inventory and allowing customers to pay invoices through the portal all very convenient.

Cons

For me the only real annoyance is that sometimes I find it runs a bit slow.

“Instant customer history lookup”

Pros

I really appreciate being able to look up the full history for customers and vendors without having to rummage through ten filing cabinets and boxes of paper in storage, it saves me a ton of time and hassle when I need past records quickly.

Cons

For example, I've run into situations with returns where there's a restocking fee but the system won't let me adjust the price on the returned item which is frustrating. I've also seen vendors bill the core on a separate invoice from the part, yet this tool forces them to be linked together. There are also a handful of small bugs that still need fixing.