Fullbay Reviews

“Increased Our Shop Efficiency 30%

Pros

Transitioning to a paperless system in the shop was seamless with Fullbay. Efficiency skyrocketed by 30%, and it's continually improving. The built-in timeline streamlines shop operations, enhancing efficiency across different areas. Plus, our customers love the customer portal, which aligns with modern technology trends. Thank you, Fullbay!

Cons

This software lacks a fleet summary cost/job report that we can provide to our large fleet customers. I rely on these fleet reports for billing fleets we work on daily with a single invoice on top of the report. Currently, I still need to use my old software to achieve this with my largest fleet.

“The Quickbook feature is great

Pros

The invoicing features significantly streamline shop operations.

Cons

The user interface could use some adjustments, though nothing major.

“Fullbay Review

Pros

Invoicing becomes simpler by allowing you to construct the invoice during the job, provided your techs can summarize the work adequately.

Cons

Customer service leaves much to be desired. While they answer the phone, they often can't assist with issues and escalate them to management, resulting in delays. Receiving parts can be challenging, and the process of ordering them through the system is cumbersome. Inventory management is lacking, especially when adding more of the same part later that was returned earlier.

“The "Best" heavy duty repair shop software on the market.

Pros

The founders and their team are fully committed to delivering top-notch software to heavy-duty diesel truck and trailer repair shops. Fullbay stands out with its features and functionality. It's a game-changer for businesses aiming to elevate their operations and customer experience. Personally, the ability to log in from anywhere and monitor my company's performance is invaluable to me.

Cons

If I had to mention something, it would be my desire for the reporting capabilities to be more comprehensive, but this is purely my opinion.

“Fullbay has helped us see our business processes from a new perspective.

Pros

I value the live functionalities, starting from generating service requests to completing invoices. The reporting feature provides comprehensive insights, enabling us to pinpoint weaknesses and inefficiencies. The customer portal proves to be exceptionally valuable, and the preventive maintenance tracking is robust. All in all, we're highly content with Fullbay, and we have every intention of maintaining our usage of it.

Cons

Some customers aren't fond of the portal, so we have to save each estimate, SO, and invoice as a PDF and email it to them. The parts and inventory system experiences some glitches when transferring parts across divisions. Fullbay doesn't fully support scheduling and tracking service calls yet, and sorting daily service types and calls is challenging (though we anticipate improvements). However, I believe these "cons" will soon be addressed, and we're looking forward to new releases and functionalities.

“Nothing gets missed anymore! Every part has a home, every repair has it's place!

Pros

It's effortless to track equipment status, and billing is always prioritized. We can access the software from anywhere, even during vacations, to stay updated. Technicians are more engaged in monitoring their performance, and customers appreciate the convenience of the customer portal. It's a win-win for everyone, plus no more messy paper repair orders!

Cons

Inventory - I wish we could reconcile more than one page at a time. Receiving customer payments - It would be helpful to have the submit button at the top! Returned parts - when entering multiple returns for a single vendor, they export to QuickBooks as multiple entries for a single credit memo. If entered at one time in FullBay, it would be preferable to export to QuickBooks as one entry. Additionally, having the ability to enter a credit memo date would be beneficial.