Fullbay Reviews

Pros

I can switch between the shop and work on several service orders simultaneously.

Cons

Returning parts to inventory can sometimes be a hassle.

Pros

Everything is consolidated in one place. It's much better than using paper files.

Cons

There are a few bugs to iron out, like minor things that don't always work for me, but these can easily be brought to Fullbay's attention.

Pros

We receive support and training from customer support members, who is absolutely fantastic. Her engagement and enthusiasm for training on this software are remarkable. I wish I could hire her away. I've been managing people for a long time, and team members like they have are rare.

Cons

It doesn't have a great function for looking up parts.

Pros

The web-based platform gives me instant access to company data which makes day-to-day management much easier.

Cons

My experience is that there are purchase order limitations for vendors, drgg.

Pros

I enjoy being able to generate service orders for completed jobs and then invoice the customer using the same application.

Cons

It would be really helpful if I could modify completed service orders instead of having to delete the entire service order.

Pros

Service orders and invoicing tickets are easy for me to handle within the system.

Cons

Sometimes I struggle to locate trailer VINs even after verification

Pros

how well the features match my business needs, this is specifically truck-repair and fleet-maintenance software, not generic automotive-repair software.

Cons

Sometimes I notice parts of the system feel a bit repetitive though that redundancy does help ensure everyone's accountable and transparent.

Pros

Tracking maintenance is simple as long as you have it set up properly. They're always updating to improve not only their software but also the shop's business by partnering with FleetNet and other companies.

Cons

I don't like that I can't classify counter sales to a specific category. As a fleet-owned shop working on our trucks, I can't take anything from inventory for that truck unless I set up a service order.

Pros

I find it very easy to use, and I love the technical support team. They are easy to contact and respond very quickly.

Cons

I dislike how tedious some tasks are. There are too many steps involved in creating a service order and deleting an action item within the service order. The reports are basic, lack detailed information, and are time-consuming to manipulate once downloaded. The labor guides are also subpar.

Pros

Creating Service Orders and invoicing tickets is effortless.

Cons

Sometimes, finding the VIN for trailers is a challenge even after verifying them.

Pros

The only product we found that is genuinely designed for truck and truck repair.

Cons

Once you understand the software, it is really simple to use.

Pros

it is simple to navigate the site and I can quickly find work orders and add action items.

Cons

I'm finding parts entry really slow, it takes about 55 seconds per part. Entering over 50 parts can take an hour because it's always loading and it's not my internet at all.

Pros

I liked that it is web-based and can integrate with other software in addition to tracking time, inventory, and various reports.

Cons

Too expensive. Fullbay wanted to charge a lot of money to start and then more to transfer my old data from our previous program, which did 80% of what Fullbay does without monthly costs or fees. It feels like you get nickel and dimed with this software, paying to add users and for every addition, resulting in a high monthly bill compared to our other program, which cost less than $1000 for multiple computers.

Pros

I really like many aspects of this program. It is our main shop software. We use it for billing, inventory management, technician efficiency, and as a mobile app for our service trucks. It is easy to use and constantly upgraded. They are very responsive to suggestions.

Cons

The only complaint I have about the software is that it only transfers information to QuickBooks. I would like it to be able to transfer to Sage as well.

Pros

One of the main things I really appreciate is the customer portal that lets customers check the status of their units and any repairs. They can log in and either approve or decline repair work which is super convenient. I also love how each repair status is laid out on the service order, making it simple to follow the progress of every job.

Cons

So far I haven't found anything I dislike about it. I'm genuinely enjoying this tool and find it very useful in my day-to-day work.

Pros

I find the software easy to use and I've had a very positive experience with the technical support team.

Cons

I'm not impressed with how it handles parts inventory management, it's pretty weak there and I also can't easily pull up history for parts set as non-inventory items. I can't convert a part into inventory without removing vendor quotes first and the system becomes extremely slow when work orders have many action items.

Pros

I use this tool so my customers can track work history and approve service orders instantly.

Cons

Lately it feels like more people are adopting this tool and support has become much harder to reach. I'm currently waiting to hear back about several issues we've been experiencing so we may need to hire additional support staff.

Pros

What I really appreciate is that this platform is built with heavy-duty work in mind which sets it apart from many other billing packages I've tried. I've also been genuinely impressed by how quickly our suggestions get implemented into actual software updates.

Cons

We've run into an issue where customers can view estimates before every part has arrived and it's been causing confusion. I'd love a simple checkbox option so we could control estimate visibility for customers, maybe modeled after how photos are toggled.

Pros

For me this is an extremely comprehensive program that takes care of every aspect of our business operations.

Cons

I still find that when a mistake is made, it's hard to correct.

Pros

When comparing garage management solutions, I consistently return to this one because the customer service and onboarding support have been exceptional in my experience.

Cons

I appreciate that the three C's are treated as an industry standard and that this tool helps repair shops adhere to those principles by placing those steps on every service order. From my perspective, a simple wording change would make a meaningful difference, replace the word "Complaint" with "Concern." That way the three C's would read Concern, Cause, Correction. I understand it might seem purely semantic but it softens the tone and better reflects what the customer is actually saying. To me, calling it a concern removes the negative connotation of "complaint" and frames the issue in a more constructive, customer-focused way.