Total 517 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

77%

4

Stars

21%

3

Stars

1%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LB

Lori B.

Mid-Market, 500+ employees

4.0
December 2024

Great tool for maintenance alerts

Pros

Getting this program set up was pretty quick for me and training our team didn't take much effort either. We use it across almost 60 locations to send maintenance alerts about store issues and it has done a really nice job keeping everything in one place. Another big plus is how it helps the maintenance crew sort out what needs to be handled first so from what I've seen they stay more organized and get through work faster.

Cons

One big gap for me is that there's no clear way to schedule who's on call for weekend coverage. I'd really like to see a feature that shows exactly who is supposed to take those calls during that time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

A

Anonymous

Small-Business, 11-50 employees

5.0
December 2024

so simple to get running

Pros

this tool felt really natural to use. When our plant switched over, I ended up handling the setup, programming and rollout and the whole thing was way less of a headache than I expected. Very little hand-holding was needed because everything made sense and was laid out in a clear way. Nothing felt hidden or overly complicated to track down. After spending almost 30 years in power generation and using platforms like Maximo, SAP and MP3, I can honestly say this has been the most user-friendly system I've worked with. On the few times I needed help, I also liked knowing support was there in plenty of ways. I had a technical coach, a success manager, chat help during most of the day and lots of YouTube videos to fill in the gaps.

Cons

Actually, I can't really name any big negatives. Nothing has stood out to me as missing or disappointing so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 500+ employees

4.0
November 2024

Submitting maintenance requests is fast and linked

Pros

Submitting maintenance requests takes a lot of the usual back-and-forth out of the process for me. Work orders go in fast, supervisors can track and hand out tasks without confusion and the maintenance team can clearly see what needs attention. I also get follow-up updates once the job is done so the whole thing feels a lot more linked together. From what I've seen people across the board have reacted really well to it.

Cons

The difficulty of building advanced reports for specific data is the main downside for me. Since the system is built to stay easy and user-friendly, it gives up some flexibility with deeper reporting. I can usually export the data into Excel and handle the extra digging there.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

4.0
November 2024

simple maintenance platform

Pros

I felt like this platform was simple to get around for maintenance work. The layout makes work orders and asset tracking a lot less confusing so it fits well for teams with different levels of tech know-how. To me, it's a great option for industrial maintenance because everything feels clear, useful and like it keeps getting better over time. A big plus has also been our customer success manager, Ciro Cuellar. He stays on top of things, walks us through features clearly and really tries to help improve our day-to-day use of the system.

Cons

Having more built into the dashboards is something I'd still want, even though they already cover the main info I need. I'd also love to see some AI features added especially if they could handle repetitive setup work and take some of that boring manual effort off our plate.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

A

Anonymous

Enterprise, 500+ employees

4.0
November 2024

visual setup that keeps me on track

Pros

The layout is really visual and simple to follow and that helps me sort through work orders without feeling lost. Staying on top of priorities and due dates feels a lot more manageable so I can quickly see what needs my attention first.

Cons

No real issues have cropped up for me so far. Nothing has stood out as a downside for me yet but if that changes later, I'd have more to say next time.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Mid-Market, 500+ employees

5.0
November 2024

Really simple tool

Pros

Getting around this tool felt natural and I did not have to spend much time figuring things out. Training other people on it has also been pretty easy for me which makes getting everyone on board a lot less stressful.

Cons

Pleasant is the best way to describe my time using it so far. I have only been using it for a short time but up to this point, I have been really pleased with how it has worked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MD

Michael D.

Mid-Market, 500+ employees

5.0
November 2024

flexible setup and stellar support

Pros

One thing that really stood out to me was how adaptable this tool is. We were able to shape it around the way our site works instead of changing everything on our end to fit the software. That made a big difference for my team. Another huge plus was the help we got from Customer Success Manager Ciro Cuellar. His training felt calm organized and very down to earth so learning the platform and getting through setup felt way less overwhelming. It was also obvious to me that he knows the system inside and out. Along the way, he showed us features we probably never would have found or tried by ourselves and that made the whole experience even better.

Cons

This tool hasn't given me anything to complain about since we started.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 500+ employees

4.0
November 2024

helpful tutorials and quick learning

Pros

It did not take me long to feel comfortable using this tool which was a big plus. The setup of the program felt logical and I could find my way around without a lot of stress. Another thing I liked was having tutorials in every section so whenever I got stuck, I usually had an answer right there. That really made learning the system feel a lot less intimidating for me.

Cons

The confusing part was setting up hours tied to a PM. Even after I spent more time working in the system, that step still felt confusing and not very natural to figure out. I really wish that process was more clear and a lot simpler to handle.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

5.0
November 2024

supportive team :)

Pros

this tool felt really easy to use which made getting started a lot less stressful for me. Another big plus was having a support team that was actually there when I needed them. While we were switching over from our old CMMS system, the whole process felt well handled because they kept checking in, answered questions and made sure everything stayed on track and didn't feel overwhelming.

Cons

Actual negatives just haven't crossed my path yet. If something does pop up down the road, I'd still feel pretty good knowing the support team would jump in fast and help fix it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

GP

George P.

Mid-Market, 500+ employees

5.0
November 2024

feasible and hassle-free platform

Pros

great tool.... It didn't take much effort to get everything set up and that made a really strong first impression on me. The whole thing feels clear and user-friendly so I was able to start working in it without any head-scratching. That kind of simple rollout made my experience really positive overall.

Cons

Doing exactly what I need it to do, the software hasn't presented any problems. Everything has been doing what I need it to do and I haven't noticed anything frustrating or off at this point.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AG

Amir G.

Mid-Market, 500+ employees

5.0
November 2024

Clear layout

Pros

I felt comfortable using it because the layout makes sense. I can tell where everything is without having to stop and figure things out which makes the whole experience feel really user-friendly. That clarity makes my work a lot more relaxed and convenient when I'm in the software.

Cons

Adding a new PM is the specific part that still slows me down. Every time, I have to delete the default word "instructions" before I can paste in my own content and that gets pretty repetitive and time-consuming when I'm entering a lot of PMs in a row.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CM

Chad M.

Small-Business, 11-50 employees

5.0
November 2024

flexible for all kinds of needs

Pros

One of the biggest reasons I like this software is the number of ways we can use it. It gives our team a lot of room to work in different situations and that flexibility has made it valuable for more than just one purpose.

Cons

More templates showing how companies like ours actually use the software would be a huge plus. Since I'm not from the maintenance side some parts have been a little hard for me to fully explain or break down for my maintenance team. I chose this tool in the first place because it felt very easy so having more real-world examples would make it even better.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 500+ employees

5.0
October 2024

Live tracking that finally delivers

Pros

This software won me over pretty fast because it can handle a lot without feeling overwhelming. The live data tracking has been a big deal for me and the setup was quicker than I expected. With our old CMMS, data was always a couple of days behind and running reports felt like a hassle every single time. Now my dashboard updates every five minutes and I can set it up to show exactly what I want and the way I want to see it. My techs have also been a lot better about closing out work orders, adding useful notes and logging their time correctly. Another huge plus for me is the mobile app. Since it comes from the same company, going back and forth between the desktop version and the app feels very natural. Our old system used a separate app that felt patched together and created more problems than it solved so this has been a major step up for us.

Cons

Finding a few menus and settings has taken me longer than it probably should as they aren't always where I expect. Still, whenever that happens, support has been quick to help through live chat and usually gets me sorted out right away. I have also liked having help articles, videos and documents linked right on the page I am using because it saves me from hunting around for answers. The asset setup and data entry part was a bit tedious for me but a lot of that came from cleaning up bad and outdated info from our old system. The import tool made that process much more manageable. It lets me export everything into Excel, clean up the data there and then import it back so the system can automatically create or update the records from the spreadsheet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AO

Alexis o.

Small-Business, 11-50 employees

5.0
October 2024

all our requests in one place

Pros

Keeping up with work requests across all our offices has been a lot more manageable with this. I can see everything in one spot instead of dealing with requests being all over the place and that has made my day-to-day workflow feel much more organized and efficient. It's been a really handy tool for staying on top of things.

Cons

Positive is how I would describe my experience so far. My experience has been really positive and there honestly isn't anything I can point to as a downside right now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid-Market, 500+ employees

5.0
October 2024

support team has been fantastic

Pros

We've only been using this platform for a few months so my team is still pretty new to it. Even so, my experience has been really positive so far. The software has impressed me and their support crew has been amazing to work with since day one. Throughout setup, I felt guided the whole way and that made a huge difference for our team. Our CSM has also been awesome and has helped keep things on track. From everything I've seen so far, I really believe this tool is going to be a strong fit for our team and where we want to head next.

Cons

Real issues or downsides just haven't been a factor with this platform so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Enterprise, 500+ employees

5.0
October 2024

Really happy with the support

Pros

This tool has been a big help for our team and I've liked it more the longer we've used it. It's become something we count on all the time for our work. Any time we've needed help, the team has been there with answers and has been very patient and helpful through the whole process.

Cons

Right now I don't have anything to complain about. Everything has been working out well for us and I've been really happy with what we've done with the system so far. My overall experience has been very positive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BG

Brandy G.

Mid-Market, 500+ employees

4.0
October 2024

flexible setup for daily work

Pros

it is great that how much I can adjust in the system. It gives me a lot of room to set things up the way I need, whether I'm handling tasks or keeping track of people. That kind of control makes my daily work feel a lot more organized and practical.

Cons

Now and then, I do run into a few glitches. The good part is they usually get fixed pretty fast so they haven't turned into a long-term problem for me.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

3.0
October 2024

adaptable access and picky search

Pros

One thing I really enjoy is being able to use this from pretty much anywhere. Whether I'm on my laptop, tablet or phone, I can sign in and get to work without being stuck using one device or having to be in one place.

Cons

The part that gets annoying for me is the search. It feels pretty exact so if I don't already know how something was entered, I can waste extra time digging through folders and filtering stuff down before I finally find it.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

KD

Kent D.

Mid-Market, 500+ employees

4.0
October 2024

flexible setup with great support

Pros

This tool has been really flexible for me. I can put in work orders from just about any device which makes everyday tasks a lot more convenient. Another big plus is the support team. I've had a really good experience with them and it feels like help is there whenever I need it.

Cons

One thing that can be frustrating is how many setup choices there are. All that flexibility is useful but it can also make it harder for me to keep forms consistent across the whole team.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

GN

Garret N.

Mid-Market, 500+ employees

5.0
September 2024

work orders and billing win

Pros

Work orders are very easy to manage for me and I can pull up completed jobs without any delay. I also like that I can bill customers directly from those work orders which simplifies my workflow.

Cons

The parts ordering feature just hasn't been very useful for me so far. it mostly goes unused on my end though I do plan to give it more of a shot later on.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HM

Hunter M.

Mid-Market, 500+ employees

5.0
September 2024

simple setup and great features

Pros

I liked how simple this tool felt to use and how naturally it fit into the way I already work. Getting to the features I need is direct and it doesn't strip out anything important. For me, it strikes a good balance between convenience and useful functionality without feeling limited.

Cons

One thing that does bug me now and then is the speed. Most of the time it's fine but every so often images or files take a little longer to show up than I want. It's not constant though in those moments it can be pretty annoying.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Small-Business, 11-50 employees

5.0
September 2024

Detailed PMs that save time

Pros

Creating PMs with detailed instructions has worked really well especially when I need to update multiple ones at once. I also appreciate being able to keep things simple for smaller jobs which adds flexibility.

Cons

I've had the app lag a bit or randomly refresh which can break up the flow a little. Most of the time though, it seems to happen when my signal drops so for me it feels more like a connection issue than a problem with the app itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JC

Jordan C.

Mid-Market, 500+ employees

5.0
September 2024

loving the convenient layout

Pros

The interface feels really natural which has been a huge help as we build our Preventive Maintenance program from scratch. Moving the maintenance crew out of pen-and-paper tracking could have been overwhelming but the setup made the transition much smoother. It's been great for building a real-time inventory and keeping assets in order without extra hassle. Overall organizing and updating everything has become much easier.

Cons

Honestly I don't have any real issues with it so far. We're still in the process of moving over from ManagerPlus and I can already tell the difference. This one fits what we need a lot better and the whole switch has felt much more positive on my end.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LC

Luvanny C.

Small-Business, 11-50 employees

5.0
September 2024

simple setup and handy icons

Pros

I felt comfortable using the tool because everything just clicks for me. The icons are clear and helpful making navigation feel natural and I can get work done without confusion or delays.

Cons

I've noticed a little delay but it hasn't turned into a big issue for me. Some parts of the interface could be arranged in a better way though. The asset and child asset section also feels a little awkward at times and I'd like to see that cleaned up a bit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 500+ employees

5.0
September 2024

Keeps maintenance on track

Pros

This tool has really helped me stay on top of scheduled upkeep and unexpected repairs. Seeing what's finished and what still needs attention keeps me organized and in control.

Cons

The one area where I'd love to see more is the map side of it. I think adding 3D building layers would make a big difference for me and give a much clearer picture of the space.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 500+ employees

4.0
September 2024

custom fit for my work

Pros

I've loved how much I can adjust the software to fit my workflow. It allows me to set things up around my needs instead of forcing a fixed system which makes it way more practical for day-to-day work.

Cons

The main issue for me is the cost since it feels a bit pricey. Aside from that, I really have not run into any other problems.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

5.0
August 2024

packed with everything we need !

Pros

The platform gives our team plenty of ways to stay on top of things, from tracking and reporting to keeping processes clear for both users and requesters. Everything feels well organized and the support resources, dedicated reps, webinars, tutorials, training and a user community, have been extremely helpful. After 12 years in this industry trying more tools than I can count, this is honestly the most complete and useful system I've worked with. It keeps my operation running smoothly.

Cons

I haven't had any real issues with this tool. It covers everything I need in a maintenance management system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small-Business, 11-50 employees

5.0
August 2024

Asset tracking that really helps

Pros

One of the biggest wins is how fast I can see where work stands, from tasks close to done to those not started. The asset tracking is clear and almost any team member can pick it up quickly. Having a CSM like T. Verga has been invaluable whenever something isn't clear or a small glitch pops up.

Cons

So far, the only issue I've had is getting some of my more seasoned staff to remember to sign in regularly and carry their tablets with them while they're working on a job.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 500+ employees

5.0
August 2024

helpful support that delivers

Pros

I've also really appreciated how responsive the support team has been. Jumping on chat and getting fast answers saves a lot of time and keeps me moving without interruptions.

Cons

The main problem for me is the video pace. A lot of the mouse moves and clicks happen really fast so I end up stopping and replaying parts just to follow along and see what was done.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB

Josh B.

Mid-Market, 500+ employees

4.0
August 2024

versatile tool with a standout team

Pros

This platform works for a wide range of needs which is a big plus. The people behind it have been helpful, real and supportive making setup and daily use much easier. The team feels like a true partner instead of just a vendor. Our customer success manager, Ciro, has been fantastic, sending follow-ups, notes and next steps which keeps everything organized and nothing falling through the cracks.

Cons

There are still a few things I'd want improved. I'd like more control over the interface so I can make it match our branding a little better. Having additional fields for formulas and calculations would also give me more room to tailor the platform to our needs. The other downside for me is the cost since it feels a bit high.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

7

NF

Nate F.

Mid-Market, 500+ employees

5.0
August 2024

reporting that just works

Pros

Getting started felt very natural. The layout is simple, the reporting tools are useful and everything was ready to go without extra setup, saving me time and hassle.

Cons

My only real regret is that I didn't switch to it sooner instead of going with Fluke X5 first. Looking back, I feel like we probably lost a whole year spending time on the other option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 500+ employees

5.0
August 2024

simple tool with helpful support

Pros

Overall using this tool has been easy and convenient to learn. Any questions I had were handled quickly and competently by the support team which made the experience much smoother and more enjoyable.

Cons

The biggest challenge for me was getting it connected with our old CMMS. That part took more time and work than I expected but honestly, most of that came from how messy and complicated our previous system was. The problem wasn't really this tool, just the migration from the older setup.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 500+ employees

4.0
August 2024

live updates keep me on track

Pros

One thing that really works for me is getting real-time news straight from my production team. It helps me know what's going on and I can stay on top of daily operations without having to track people down or ask for constant progress updates.

Cons

haven't run into any issues with this software. Nothing has popped up yet that has caused trouble for me while using it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

5.0
August 2024

fully customizable and reliable tool

Pros

This has been a really great fit for me. The part I enjoy most is how much I can tailor it to my needs since it gives me all the features I want to manage a strong maintenance program my own way. On top of that, the support team has been fantastic anytime I've reached out and I've always felt taken care of when I needed help.

Cons

really haven't had anything to complain about. Everything has been doing what I need it to do and I haven't run into any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TW

Timothy W.

Mid-Market, 500+ employees

5.0
August 2024

awesome support and fast rollout

Pros

one thing that really clicked for me was having a dedicated CSM during onboarding. That made the whole rollout feel a lot less stressful. The setup was laid out in small, simple steps so I never felt lost trying to get everything going. They also paired us with Tony Verga, who's from Wisconsin and that personal touch meant a lot. I really can't say enough good things about Tony and his team. They helped train my users in a way that felt clear and practical and because of that, my team felt ready to use the system with no hesitation once we went live. We were up and running only a month after signing which honestly impressed me. If I had to pick the top things I liked most, I'd go with usability, responsive support and the number of tools packed into the platform.

Cons

The main issue for me is that cycle counts sit behind an added charge. It's a little frustrating but I've been able to work around it by entering the counts manually after creating the inventory list and finishing the count.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

RS

Ray S.

Small-Business, 11-50 employees

5.0
August 2024

simple setup and awesome support

Pros

this tool felt really easy and I had a really good experience the whole way through. Whenever I needed help, I could count on my personal assistant for the tool, Alex D. and that made a big difference for me. Having someone so reliable there along the way made the entire process feel even better.

Cons

I've been using this tool for about a year and a half now and honestly, I still haven't run into any real issues. So far, it's been nothing but positive results for me the entire time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RG

Ryan G.

Mid-Market, 500+ employees

5.0
August 2024

really user-friendly setup

Pros

it felt simple and I got the hang of it pretty fast. The whole setup and rollout went off without any stress for me which made the experience even better.

Cons

i haven't run into any real issues. Nothing has been frustrating and I haven't noticed any drawbacks worth pointing out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JS

Justin S.

Small-Business, 11-50 employees

5.0
August 2024

support team has been fantastic

Pros

Using this has made it really easy for me to upload details and stay on top of maintenance across the whole facility. The biggest plus though, has been the support team. Anytime I've needed help, they've replied quickly, knew exactly what to do and were honestly amazing to work with.

Cons

The only downside I've seen is at the start, when adding a lot of assets at once, it can feel repetitive and take a while.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AH

Alex H.

Mid-Market, 500+ employees

5.0
July 2024

Top-notch support and customization

Pros

One thing that really stood out to me was how much I could tailor this tool to fit what I needed. The support team has also been fantastic every time I reached out and I always felt taken care of when I needed help. Overall my experience with both the customization and support has been really great.

Cons

The only issue I've noticed is with notifications. I still can't set quiet hours or turn them off at certain times which is something I'd like improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Enterprise, 500+ employees

5.0
July 2024

best mobile and desktop apps

Pros

After trying a bunch of different tools, I can honestly say this one has been my favorite so far. Both the phone app and the desktop version work really well and the whole experience has felt great from the start. I've been genuinely impressed with how well everything runs and how much better it feels to use day to day.

Cons

Before switching to this, we were using a company called its and that setup felt really confusing and hard to use. Compared to that, this has been much better and more comfortable overall.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

CS

Claire S.

Mid-Market, 500+ employees

4.0
July 2024

helpful dashboard and support

Pros

the dashboard and the support team have been the best parts for me. I've had a really good time using both and they've made the software feel reliable in day-to-day use. Another thing that has worked well is how I can message and work with vendors and clients inside the platform. That has made communication and coordination a lot better for me during regular tasks.

Cons

One thing I've noticed is that the platform gets frequent updates. Sometimes I need to restart the system during an update to make sure changes stay saved. It's not a huge problem but it can be a little annoying.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

NG

Nate G.

Enterprise, 500+ employees

5.0
July 2024

amazing support that really delivers

Pros

One of the best parts for me has been the real support behind this tool. The chat team has helped me put together the widgets and dashboards I use to keep an eye on company numbers and that has made a big difference. Cynthia especially left a huge impression on me. She spent hours with me, from late morning into the afternoon, helping me build an important widget for tracking our data. Throughout it all, she was patient, upbeat and very clear in the way she walked me through things. That made me feel comfortable asking questions and bringing up every concern I had. To me, she was fantastic and the rest of the support team has been just as helpful.

Cons

The widgets are very valuable but they can feel complex. There are lots of technical settings and combinations to figure out which can make tracking data a bit frustrating at times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

HM

Hamilton M.

Mid-Market, 500+ employees

5.0
July 2024

clear and practical for daily work

Pros

This is something I use every single day and it really helps me keep up with our maintenance tasks without a hassle. The setup feels simple to work with and I can see what's going on at all times which gives me a lot more visibility into the work. Everything feels easy and useful so staying on top of day-to-day jobs has been a lot less stressful for me.

Cons

The only downside I've run into is that user permission settings are only in the upgraded plan. I would have preferred those controls in the standard version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid-Market, 500+ employees

4.0
June 2024

support that actually listens

Pros

Using this platform has been really pleasant for me. It's simple to figure out and doesn't feel confusing when I'm working in it. The support team has also been a big plus because they actually pay attention when I send in feedback. A lot of companies say they listen but here I can tell my input is being taken seriously and turned into actual updates. I also like seeing that the platform keeps getting worked on and improved over time which makes me feel like they really care about the people using it.

Cons

I'd like the tasks and parts functionality more developed. It would help if some tasks required parts but still allowed a no-parts option when needed. That would make the system feel more complete and useful daily.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

4.0
June 2024

fast access with great organization

Pros

The way tasks are organized makes it easy for me to jump in and keep working. Even when interruptions happen, I can stay on track and I feel that helps me manage my day better.

Cons

Honestly I don't have much to complain about. I haven't faced any major problems or anything frustrating enough to avoid using the app.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

SF

Spencer F.

Small-Business, 11-50 employees

4.0
June 2024

really user-friendly and efficient

Pros

Using this tool has felt pretty easy for me and every update seems to make it even more natural to use. It's friendly for everyday use and I've noticed it has helped us get more done without a lot of hassle.

Cons

Getting started wasn't too challenging especially since we weren't using a CMMS before. It still took a bit more time than expected to get fully comfortable.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

NS

Nicole S.

Small-Business, 11-50 employees

5.0
June 2024

clean layout and packed with features

Pros

I liked how clean and clear the dashboard felt. It didn't take me long to move around and everything made sense without much effort. After I set things up, I also noticed it has a bunch of tools I don't usually see in other apps like this which made it feel more useful for what I need.

Cons

The biggest downside is the number of emails it sends. As both an admin and a user, I see alerts from both sides which can be overwhelming, even though they're meant to keep everyone updated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CC

Curtis C.

Mid-Market, 500+ employees

4.0
June 2024

better visibility every day

Pros

Moving away from our old Access setup to this software made a big difference for me. I can see a lot more data now and that changed the way we handle our daily work. Everything feels a lot clearer and with that extra insight, our process has become more informed and a lot more useful overall.

Cons

I'd like predictive parts support for future preventive maintenance. That would help with planning and make the system even more valuable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

BH

Brad H.

Small-Business, 11-50 employees

5.0
June 2024

flexible setup and helpful support

Pros

Getting this set up the way I wanted was really easy and I was able to adjust it to fit my needs without much trouble. Anytime I had a question, the support team was kind, quick to respond and actually knew what they were talking about which I really appreciated.

Cons

A small thing is that autosave can't be disabled. I understand why it's there and there's a workaround so it hasn't been a major issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SG

Samuel G.

Mid-Market, 500+ employees

4.0
June 2024

organized support that delivers

Pros

These days, I use it as our main ticketing tool and it keeps our tech support work a lot more organized day to day. It helps me track requests without things getting messy and our whole support flow feels more under control. Overall it gives our team a clearer and more consistent way to handle incoming issues.

Cons

I'd still like stronger event management features. More built-in options there would make the platform more useful for our team.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7