Total 517 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

77%

4

Stars

21%

3

Stars

1%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Mid-Market, 500+ employees

5.0

responsive team and real follow-through

Pros

I've also been impressed by how fast the team gets back to me and how thorough they are with follow-ups. It never feels like a quick reply just to check a box, they actually track things, stay involved and make sure nothing slips through. That kind of support has been a huge plus for me.

Cons

Day-to-day use has been very easy and the software has become an important part of my work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

5.0

worth every penny

Pros

Switching away from paper was one of the main reasons I chose this tool and it has really paid off. Moving my work into a digital setup has brought real benefits and so far it feels like money well spent. It fits the way I work really naturally.

Cons

The system feels very user-friendly, with everything working naturally without requiring much figuring out.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Small-Business, 11-50 employees

5.0

clear budget tracking win

Pros

I really appreciate how clearly it shows what's going out, what's waiting and what's already been paid. That level of detail helps me a lot with budgeting and planning yearly expenses. It takes a lot of pressure off and having everything laid out makes me feel more organized and in control of my finances.

Cons

All the features I need are covered and the platform even offers more functionality than I expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Mid-Market, 500+ employees

5.0

excel import is a win

Pros

I've enjoyed being able to bring items straight into this tool from an Excel sheet. That feature has been really handy and saves a ton of time during my regular work. It's practical day to day and I'm glad that option is already built in.

Cons

Setup has been simple and stress-free and the system has felt simple from the very beginning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TG
Tony G.

Mid-Market, 500+ employees

5.0

helpful support and personal service

Pros

The first thing that stood out to me was how easy the platform is to navigate. The support has been another big plus, having a dedicated Customer Success Manager makes everything feel more personal and I can jump into the chat anytime I need help or just have a quick question.

Cons

Adjusting to the work order process took a little time but after practicing, it started to click for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HA
Helaine A.

Mid-Market, 500+ employees

5.0

all connected and super handy

Pros

Working with this tool has been really smooth. Adding new details doesn't take much time and I can upload pictures to POs, tasks, work orders, vendor profiles and other records without any issues. Everything being in one place helps me pull up what I need faster and the way the modules connect makes a real difference. With just a click, I can move between sections and follow the trail without getting stuck.

Cons

Tabs opening on top of each other can be inconvenient since moving one aside isn't possible which makes workflow a bit clunky at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Enterprise, 500+ employees

5.0

work orders that really deliver

Pros

biggest win for me is the work order and preventive maintenance side since that's primarily why I use it. Mobile access has also been really helpful for me and my team especially when we're away from our desks. I've also noticed the system moves quickly so jumping between sections feels responsive and doesn't slow me down.

Cons

Everything has been running smoothly overall and we've been fully operational without finding problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR
Adam R.

Mid-Market, 500+ employees

5.0

all our assets in one spot

Pros

Having everything tied together in one place has been huge. It gives our team a clear view of both unexpected jobs and scheduled maintenance which makes day-to-day work feel much more organized. Because of that, getting started felt natural and we were able to get up to speed quickly and be productive right away.

Cons

One thing I'd still like is a PM upload sheet that would let me bring in the same preventive maintenance setup for a bunch of assets at once, while still being able to choose different start and due dates for each asset.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

5.0

saves us time every day

Pros

This tool has saved us a lot of time in daily work. It does what I need without complications and honestly, I've never understood the complaints some people have. In my experience, it just works the way it should and helps me get things done faster.

Cons

I really don't have any issues with the software itself. When something goes wrong, it usually seems like it comes down to user mistakes and not the tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Enterprise, 500+ employees

5.0

barcode scanning is a winner

Pros

What really sold me is the QR setup. I can scan a barcode and make a work request which makes the process much more useful in my daily work. That feature is definitely one of the biggest reasons I enjoy using this software.

Cons

No actual downsides have come up so far and everyone I've talked to has had a positive experience with it as well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

5.0

mobile work orders done right

Pros

This tool has also been a big help for keeping track of technicians. Work orders stay organized and I can assign tasks even when I'm away from my desk. That mobile access has changed how I manage daily operations and my workflow feels a lot smoother because of it.

Cons

It has worked so well for me that I've recommended it to others and I haven't found anything I dislike about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

5.0

packed with what we need

Pros

I can tell this tool has a lot we'll be able to use as we grow and track more things. There's a great mix of features here and I can already see how it could help us expand our monitoring over time.

Cons

There haven't been any real issues and it covers everything we need in one place without any negative points to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

5.0

custom fit for our team

Pros

I liked how much we could tweak this software to match what our team actually needs. It didn't take a bunch of effort to set up and the layout still feels clear enough that our managers can jump in and use it without feeling lost. For me, it just works in a practical, everyday way and that made it a lot easier for everyone on our team to start using it.

Cons

Using this tool felt natural from the start and I got comfortable with it quickly without running into complaints.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

5.0

staying connected with my mechanic

Pros

This app has really helped me keep up with my mechanic whenever my cars need repairs or regular maintenance. The back-and-forth feels a lot clearer now and I've been able to stay on top of everything without the usual confusion. On my end, the whole setup feels more put together and a lot less stressful.

Cons

Everything has gone smoothly so far and the experience has been great without any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small-Business, 11-50 employees

5.0

really happy with it

Pros

Right from the start, I've had a really good experience with this tool. Everything has been going well on my end and the system has worked better than I expected. It's been a great product to use overall and I've been very pleased with how it performs.

Cons

The tool has been working well and the team behind it has done a good job providing support and effort.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

BR
Brian R.

Mid-Market, 500+ employees

4.0

asset tracking that really helps

Pros

Using this tool has been a big help for me when it comes to keeping up with assets in a practical way. The QR codes make tracking a lot faster and the mobile app has been a real upgrade since I do not have to mess with paper while I am out in the field. Being able to add photos and documents like manuals right to each asset also makes a big difference because everything stays together in one spot and is much quicker for me to pull up. Another thing I like is the API access since it gives me more control over the data and lets me use the system in a more flexible way.

Cons

A report-only license option would be helpful, as some executives only need view access occasionally making full access feel excessive for their needs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

A
Anonymous

Small-Business, 11-50 employees

5.0

mobile app makes life easier

Pros

One thing I really love is being able to use the system from anywhere with the mobile app and that has been super handy for me day to day. Another big plus is the photo feature. I can snap a picture, mark it up and show the exact problem which has made communication a lot clearer and faster for me.

Cons

Nothing frustrating or disappointing has come up while using the software so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small-Business, 11-50 employees

5.0

worth recommending to anyone

Pros

Any time I notice a company we work with might get real value from this tool, I bring it up and show them how it has helped us. It has made enough of a difference on our side that I feel totally comfortable telling others in our network to check it out too.

Cons

Based on what I've seen, this tool is likely to remain a part of our workflow for the long term unless major changes occur.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small-Business, 11-50 employees

5.0

audit went really well

Pros

Our audit went really well and I was happy to see BSI was really impressed with the tool and how we've been using it. That gave me a lot of confidence in it.

Cons

Everything has performed as expected and I haven't had any issues with the tool so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid-Market, 500+ employees

5.0

loving the constant updates

Pros

really impressed by how this tool keeps improving. A few things I was waiting for actually got added and that changed a lot for me. It really feels like a lot of care went into making it work better for what I need and I've honestly been very happy using it.

Cons

No real issues have come up in my time using it and the system has been very great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10