MaintainX Reviews

“Managing work orders turned simple

Pros

Managing work orders has never been simpler. The interface is user-friendly and I can browse without any confusion. The support staff is always ready to help me.

Cons

The main thing that bothers me is needing to contact support whenever I want to change user permission settings. Can't just toggle most of those options myself.

“They value customer feedback

Pros

I'm really impressed with how much we can customize the layouts and settings with our Enterprise subscription. During our Go-Live meeting I mentioned wanting to change one feature and our account manager actually implemented it that same day ! talk about responsive service !

Cons

I haven't found anything to complain about so far.

“digitized our work orders

Pros

The software helped us digitize all our work orders and procedures in a really easy-to-view platform. It's a brilliant MMS solution and the reporting feature that comes standard with premium gives tons of useful data points.

Cons

More customization choices would be helpful especially for the dashboard. Currently there's only three viewing options for work orders which feels pretty limiting.

“Tracks PM costs

Pros

I appreciate the simplicity. It really organizes our PM completion process and lets us monitor progress without any trouble. Being able to track PM costs is another feature I find valuable.

Cons

Can't really think of any downsides. Everything seems pretty well designed and I haven't run into any issues that need fixing.

“easy to look up items

Pros

It is great being able to input part details and attach images easily. The part number lookup feature is really convenient and saves me time when searching for specific items.

Cons

I can't think of anything negative to say right now.

“Smooth onboarding

Pros

The onboarding process was so smooth. They really understood our timeline constraints and worked around our team's varying skill levels. Throughout implementation they guided us every step of the way and made sure we got everything set up correctly.

Cons

No complaints so far in my experience with it.

“Helpful set up team

Pros

We found the set up team to be very friendly and helpful. The interface is clean and simple and it is really easy to move around without any confusion.

Cons

I wish there was a custom notification sound option instead of the default ones. Also it would be helpful if Full/Admin users could assign tickets to team members who don't have full user access.

“ease of use stands out

Pros

Its user-friendly nature stands out for me. When I do run into questions the built-in support features resolve things quickly.

Cons

The only thing I'd change is being able to export data collections as graphs alongside the PDF text.

“Simple communication tool

Pros

I really like how easy it is for our team to communicate when problems come up and get work orders submitted through this platform.

Cons

Haven't run into any real issues yet. Getting everything set up and bringing new users onboard has been pretty simple.

“Feels comfortable

Pros

Makes my daily workflow smooth with its checklist feature. Really comfortable to use regularly.

Cons

Hard to find any real drawbacks since I rely on it everyday for my work

“awesome support

Pros

Love how user-friendly this platform feels from day one. The workflow just makes sense and whenever I've needed help the customer support team has been superb.

Cons

Nothing really stands out as problematic. Everything runs pretty smoothly and I haven't come across any major issues.

“Patient and friendly staff

Pros

Carl from the support team has been incredible. He's really patient when showing us how to use all the different features. It's refreshing to finally have a support team that actually cares about helping you get the most out of the system.

Cons

The procedures can't be assigned directly to individuals. They have to be attached to work orders instead which isn't ideal for my workflow.

“They add features on demand

Pros

The speed at which they customize and add features based on our descriptions is impressive! I'll mention something that would be helpful and literally 2 minutes later they tell me to refresh my browser and there it is. Absolutley amazing!

Cons

Can't view scheduled work orders that I've hidden from techs until their due dates even as an admin. Though I'm probably missing something in the settings.

“We got proper attention from their team

Pros

They really took their time walking us through how this solution was different from what we were already using. They provided simple tools for transferring our files and whenever we've had questions they've been there to answer.

Cons

The interface has a few quirks that can be frustrating though the team has been upfront about what they can and can't fix for us. They're willing to make adjustments where possible but are also honest about limitations.

“ability to upload pics is a plus

Pros

I appreciate how easy it is to upload text and pictures with notes instantly. Everything becomes available to the whole team right away which makes daily workflows so much smoother.

Cons

I've been using it for over six months and honestly can't find much to complain about.

“excellent Tool for Task Organization

Pros

The way it organizes daily tasks is fantastic and going paperless makes everything so much more efficient. When I need to pull up old work orders later finding them is not difficult.

Cons

Would be great if they offered more free features in the basic package.

“adding pics is convenient

Pros

Being able to attach photos directly to work order descriptions is really convenient and saves time.

Cons

Haven't really come across anything that bothers me so far.

“Easy to integrate into your systems

Pros

I really appreciate how flexible this system is when it comes to blending MaintainX into your existing platform. Finding information is simple and the detailed tracking capabilities are impressive. Having worked in maintenance for over 25 years I can confidently say this ranks among the top platforms I've used for managing both preventative and reactive maintenance tasks.

Cons

The search feature only works with titles right now which means I have to find workarounds all the time. Would really appreciate a more advanced search option to make things easier.

“categorizing work orders makes reporting easy

Pros

Can quickly create work orders with scheduling and priority settings plus categorize them which makes reporting much easier later. It's also convenient that my colleagues can submit their own job requests that just need approval.

Cons

Honestly there isn't much to complain about. Maybe some automated reporting features would be nice and it'd be great if MTBF tracking didn't require the enterprise upgrade. But overall I'm really satisfied and wouldn't change much.

“Pleased with MaintainX

Pros

I used this at my previous job with a service contractor and when I moved to a new facility I immediately knew we needed it here too. Fortunately we already had it implemented!

Cons

Can't really think of anything major to complain about! If I had to nitpick, I'd say having more granular priority levels for work orders would be nice. Right now it's just the basic medium, high, etc options.