MaintainX Reviews

“simple work order tracking system

Pros

What stands out is how simple the meter tracking and parts inventory features are. The work order tracking system is uncomplicated and the overdue work orders functionality helps me stay on top of things.

Cons

Don't have anything to mention here.

“lets us monitor our equipment

Pros

it lets us monitor all our equipment and stay on top of maintenance schedules.

Cons

the calendar feature is pretty annoying as you can't really move appointments around easily. Would be great if they added drag and drop features for rearranging things.

“team responds quickly

Pros

Found it quite easy to use and support responds quickly when I need help. Getting started and making the transition was smooth for our whole organization.

Cons

Would love to see drag and drop feature for customizing reports since you can't really tailor specific ones to your needs right now.

“Dashboard provides great overview

Pros

The dashboard provides an excellent overview of everything at a glance. Adding work orders is simple.

Cons

The asset features aren't really needed for what I do with it.

“Helpful communication features

Pros

Communication features have been helpful for our operation. Running 3 shifts means keeping everyone in the loop is crucial and this tool does exactly that. It's really improved how our staff work together. Creates more of a team atmosphere when handling work orders. Sharing updates and information couldn't be simpler. Everyone who submits requests has embraced it and loves getting real-time feedback on their submissions. I've practically eliminated the email/phone/text chaos which means I can basically start and finish my workday using just this platform.

Cons

Nothing really bothers me about this platform.

“Willing to listen to feedback

Pros

Quick to respond and genuinely open to feedback from users.

Cons

Could use better customization options for changing how things look. Different views, font styles and colors would help make everything more visually distinct.

“No more paperwork

Pros

I'm still getting everything configured but I can already see this platform will simplify my workflow significantly. Gone are the days of bulky paper binders and endless printing. Everything maintenance-related moves to the cloud, keeping our entire team synchronized and informed.

Cons

The digitization process has been pretty slow going. I realize things will run smoother once we're fully digital but transferring all our PMs and inspections into the system is really time-consuming and tedious.

“Would recommend it to anyone looking for a userfriendly cMMS

Pros

The transition from our old CMMS was smooth and enjoyable. The initial consultation was thorough and easy to follow. Set up process went without any hiccups. Laurent from their team provided exceptional support throughout the process and now we have Katie as our dedicated account manager who's always available for questions. The live chat feature responds in minutes rather than hours which is very helpful. I'd definitely recommend this to anyone looking for a user-friendly CMMS solution regardless of facility size.

Cons

At this point I honestly can't think of anything negative to say about the program or the customer support team.

“Effortless Setup Experience

Pros

Installation was simple and I find the interface really user-friendly.

Cons

One downside is that everything needs to be handled through the app rather than having the option to print documents

“add as many pics as you want

Pros

I can upload tons of photos and include as much detail as I need.

Cons

Can't transfer inventory items to temporary holding spots like moving stuff from warehouse to truck, then truck to the final location.

“their team member helped me recover deleted data

Pros

Juan was absolutely incredible when I accidentally wiped out two weeks worth of work. He stayed calm and patient while walking me through the recovery process step by step. His explanations were crystal clear and easy to follow. Seriously saved my sanity, Juan you're amazing!

Cons

It's been solid across the board.

“appreciate the picture feature

Pros

I love being able to snap pictures of issues directly in the system.

Cons

I can't really think of any major issues so far.

“Easy to customize

Pros

Really simple for both regular users and our maintenance team. I love how the analytics give administrators such clear visibility into everything that's happening. Rolling this out to staff was smooth and customizing it to fit our needs didn't take long at all.

Cons

The system doesn't automatically route requests to the right users based on main and asset locations which would be really helpful. Instead, admins have to manually approve every request and assign them to the proper staff members. It's not a huge deal but it definitely adds extra work for admins like our Maintenance Supervisors who have to handle all that routing manually.

“Perfect for scheduling and tracking

Pros

We can easily schedule our crew's work, keep track of everything in progress and maintain detailed records of all completed tasks.

Cons

Right now we haven't really found anything to dislike about it. I'd say the vendor notification feature will probably be the one we use least.

“Helps with scheduling

Pros

I like how it helps me manage scheduling and tracking the time needed for preventive maintenance tasks.

Cons

The lack of on-site support for getting everything set up was frustrating.

“finally found the ideal solution!

Pros

The learning curve was practically nonexistent. Our three-generation team (ranging from 20 to 65+) picked it up in just one day. So convenient and it's clear the developers really understand what maintenance teams need. After testing different solutions for four years, I'm relieved I finally found the right fit.

Cons

The pricing structure doesn't quite match what we need. We're getting tons of value but the next tier up has way more than we'd ever use. Would be interesting if they offered features a la carte instead.

“thorough reporting

Pros

Reporting capabilities provide enough detail to spot workflow inconsistencies and give us a clear picture of issues we can address.

Cons

Mobile app can be complex sometimes. I found myself hunting around for basic things like finding users in my organization which took way more clicks than it should. The mobile version also feels limited compared to what you can do on the web platform so I often have to switch back to my computer to complete certain tasks.

“comprehensive solution for tracking costs and inventory

Pros

What I really appreciate is how user-friendly this system feels. The support team has been so cooperative whenever I've needed assistance. Adding new information is simple and doesn't require much effort. I'm excited to finally have a comprehensive solution for tracking both costs and inventory in one place.

Cons

Filter setup has been a bit challenging to figure out. That said, the support team is fantastic and really responsive so I'm confident we'll get it sorted out together.

“Evolving software

Pros

It keeps evolving with fresh features rolling out even during our setup phase. Found it really easy to use and getting started was not an issue. The account team makes sure it actually fits what we need.

Cons

I haven't really found any major drawbacks with this platform. Whenever we've run into issues, the team has either fixed them or they're working on solutions for upcoming updates.

“Very modern and up-to-date system

Pros

Feels incredibly modern and works smoothly across all devices making it accessible even for technicians who aren't particularly tech-savvy. From an admin perspective, moving through data and monitoring work orders is not difficult.

Cons

The only real complaint I have is that screens don't automatically refresh when you make changes though I hear they're working on fixing that issue