MaintainX Reviews

“Keeps Everything Organized Perfectly

Pros

It helps me manage all my tasks and projects. Being able to track the who, what, when, where and why of everything keeps me organized and ensures nothing slips through the cracks.

Cons

Work order list doesn't let me customize how things are displayed and I cant sort by location when I'm using the mobile app.

“Versatile tool that adapts well

Pros

What stands out is how simple the inventory system is. There are tons of different options available which makes it versatile for various needs. We're using it to track costumes, props and set pieces for our theater company, definitely not what it was originally designed for but it adapts perfectly to our unique requirements.

Cons

Getting around the mobile app can feel complicated at times. You'll find what your looking for eventually but it sometimes feels like taking the scenic route when you just want to get there quickly.

“Eliminated paper-based system

Pros

This tool has completely eliminated our old paper-based system for tracking equipment assets and managing work orders which saves us tons of time.

Cons

The engineering team is still working on improving some features though they're always open to feedback and constantly pushing updates to make things more efficient.

“maintenance records in one place

Pros

It centralizes all our manual maintenance records in one spot that's easy to find and the way key team members can communicate and kick off requests through it is amazing.

Cons

Hard to find any real downsides so far. Everything's been working exactly as we hoped it would.

“Lets me organize tasks by priority

Pros

Lets me organize my daily tasks by what's most important. No more constantly listening for walkie-talkie chatter or worrying about channels switching on me. What really stands out is the ability to share and receive detailed photos.

Cons

Haven't found any real issues yet though I'm still pretty new to using this system

“Reliable data logging

Pros

The way it tracks and logs data reliably is impressive.

Cons

Can't enter complete part numbers when documenting products used in PM completion like hydraulic filters for instance

“affordable solution

Pros

I find it really convenient to work with and the pricing is pretty reasonable for what you get. Customer support has been helpful when I've needed assistance and the whole system is easy to understand.

Cons

Haven't discovered any issues yet. If something comes up, customer service would probably help sort it out.

“Efficient maintenance with MaintainX

Pros

I've been really impressed with how this platform brings together all our maintenance operations in one place. The communication features work well and creating work orders is simple. What stands out most is how quickly we can resolve issues and track the time spent on each task, the clock-in functionality for work orders is particularly useful. It's made managing our business maintenance so much more efficient.

Cons

The communication side could definitely use some work. There's no notification system for work order comments so you end up having to constantly check the app for updates instead of getting alerts when something new comes in.

“So many customization options

Pros

It's nice how many customization options are available. You can adjust the app to fit your specific workflow perfectly.

Cons

Can't point out any issues.

“We love this mobile-friendly system

Pros

The system proved versatile for both operational checks and maintenance management. We got everything set up just in time for a major audit and our auditor was genuinely impressed by how simple and user-friendly the platform was plus its ability to store extensive detailed information. Our team loves using it because it's simple, mobile-friendly and really organizes their workflow while making everything much more accessible.

Cons

I can't really find anything to complain about. The only improvement I'd suggest is allowing secondary signatures after the due date without marking the work order as late just because someone reopened it to add their signature.

“Great ease of use

Pros

Its ease of use stands out for me. After two decades working with various CMMS platforms I can honestly say the interface and initial setup process here is very simple. My maintenance and facility technicians picked it up just as easily as I did.

Cons

One small issue I have is that I can't schedule work orders directly from a calendar view and there's no way to check individual technician schedules at a glance.

“convenient mobile task handling

Pros

I can handle all my tasks right from my phone which is so convenient.

Cons

I've been putting in a lot of effort with the team to build something great for our business and honestly I can't think of any real issues to complain about.

“digitalized our entire maintenance processes

Pros

This platfrom really helps digitalize our entire maintenance workflow and hits all the key requirements we needed

Cons

It is missing a few minor workflow functions right now though I'm hoping they'll include it in future updates.

“everything in one place

Pros

I appreciate how it keeps all my different locations, assets and work orders well-organized in one place.

Cons

Haven't found anything to complain about so far and everything's working perfectly

“Quick access to my tasks

Pros

Convenient to manage and gives me quick access to everything I need for my daily tasks.

Cons

No problems with it so far.

“keeps track of my machines

Pros

I like how it keeps tabs on all our equipment and parts inventory. Creating work orders is simple and monitoring our machines feels effortless.

Cons

Haven't used it long enough to spot any real problems. If something does come up I'm confident support will help me sort it out.

“It's been smooth sailing so far

Pros

The app is so friendly that everyone in our company regardless of their position can easily see what's going on and make requests right away.

Cons

Everything's been working pretty smoothly so far.

“dedicated mobile app

Pros

having a dedicated mobile app instead of relying on a browser makes everything so much smoother for our field team. quite user-friendly!

Cons

would love to see a reminder feature for overdue work orders. that's really the only thing missing from an otherwise excellent system.

“Remote monitoring

Pros

I can check everything remotely since it runs online.

Cons

I don't receive notifications when other admins submit tickets which creates communication gaps in our workflow.

“No downtime or crashes

Pros

So far I haven't run into any crashes or system outages since I started using it.

Cons

Can't take work requests through email. You have to use their portal instead.