MaintainX Reviews

“Helps schedule recurring work

Pros

I really like how it handles setting up repeat jobs and keeps track of the spots we visit most often. Helps us catch problems we might have missed otherwise.

Cons

The app tends to get sluggish when I'm jumping between different sections which can be pretty frustrating during busy periods.

“keeps record of time spent on tasks

Pros

It helps me monitor the hours I put into different work orders.

Cons

Gets really annoying when you're stuck with poor internet connection.

“useful set of features for technicians

Pros

The procedure feature gives my technicians a useful set of tools to work with.

Cons

No issues to report so far. Everything's working well for me.

“Support team is always ready to help

Pros

I would say its quite user-friendly whether I'm on my desktop or mobile. Support is always there when I need help or want to give feedback.

Cons

The search functionality can feel a bit complex at times though I'm still getting the hang of using the filters effectively.

“Designed for mobile phones

Pros

The app is designed with mobile in mind which works perfectly since most of our daily tasks happen on phones. I appreciate how simple everything feels and nothing overwhelming or cluttered on the interface.

Cons

Search function only looks through titles which is pretty limiting. I have to rely on filters to find what I need though I hear there's an update coming that should fix this.

“Scheduling recurring work orders is useful

Pros

Scheduling recurring work orders is really useful. I can assign them to specific team members or individuals, include detailed procedures and even add vendor information for whatever needs to be completed.

Cons

I find it frustrating that there's no way to schedule projects across extended timeframes without having to create separate work orders for each day of the project. This limitation means I need to rely on additional project management software to handle longer-term planning effectively.

“App works well on mobile and tablet

Pros

The mobile app works really well on both my phone and tablet. Super easy to use.

Cons

Haven't discovered any real downsides yet. Its been smooth sailing.

“Helps organize long-term projects

Pros

This tool has really helped me organize long-term projects while also letting me keep track of smaller repairs. It's been great for managing everything in one place.

Cons

The interface gets a bit confusing at times though I haven't gotten completely lost yet.

“creating work orders takes no time

Pros

Creating work orders takes no time. I can get one set up very quickly.

Cons

Nothing really bothers me about it.

“can't manage multiple tasks

Pros

With maintainX we can handle inventory management and track time too.

Cons

Can't handle multiple work orders or preventive maintenance tasks at the same time.

“Helpful voice-to-text feature

Pros

The voice-to-text feature has been a lifesaver for me since English isn't my native language and spelling can be challenging. Being able to just speak into the phone and have my words automatically entered makes documenting my work so much simpler and faster.

Cons

Currently I can't think of any real complaints. The system runs much faster now and being able to see photos helps me figure out exactly what work needs to be done. What I really appreciate is the flexibility. I can jot down my notes right from my phone which makes everything more convenient.

“create work orders right from the field

Pros

Being able to create work orders directly from the field is so convenient and saves a lot of time.

Cons

The reporting options feel pretty limited. When I need to track labor hours for specific tasks, I end up having to export everything to Excel to get the data organized the way I need it.

“Reminds of tasks that need to be done

Pros

Really appreciate how it keeps track of tasks that still need to be completed. Saves me from forgetting important items on my to-do list.

Cons

Would prefer notifications that show up on my lock screen so I can read them without unlocking my phone.

“everyone loves it!

Pros

I can keep all my company projects organized in one spot and clients get free access to submit work orders with photos and detailed descriptions which really helps avoid any confusion or miscommunication.

Cons

Haven't found anything to complain about yet. Everyone across our company loves using it and our clients have been really happy with the platform too.

“can upload photos and track my progress

Pros

It lets me upload photos and track my progress while completing tasks without constantly switching between my computer and the actual work.

Cons

I don't have many complaints about this. If anything I'd like to see more advanced filtering options or better search functionality when working with orders.

“Design elements make maintenance simple

Pros

The design elements really make tracking restaurant maintenance simple and it's become one of our easiest daily tasks. The work order features keep our business running smoothly and everyone from top to bottom finds it effective for their needs.

Cons

Nothing comes to mind that I don't like about this app. I've really grown attached to it and keep discovering new ways it helps us out here at Premier Kings on a daily basis.

“Brings transparency to our business

Pros

The transparency this tool brings to our business has been incredible. Before using it, we struggled with communication and organization issues but those days are over. It's elevated our entire department and we're accomplishing more than we ever have.

Cons

The pricing gaps between different tiers are pretty big. The basic plan covers most of what we need but the premium level packs way more features than our 5-person team could ever use. Would've been nice if some of those advanced tools were available as separate add-ons instead of forcing us into the top tier.

“ease of assigning tasks

Pros

I really appreciate how simple it is to assign tasks when issues come up. The scheduling tools and due date tracking work great for staying organized. What stands out most though is how well it keeps everyone in the loop about specific problems. That ongoing communication has been valuable for our team.

Cons

Billing different vendors and departments separately would really help organize our operations.

“The app works offline

Pros

Setting it up was so convenient and getting our team trained on work order creation and resolution didn't take long at all. What I really appreciate is how the app functions offline. It's been a lifesaver when we're working in areas where the wifi is unreliable.

Cons

Would be nice to have a check-in feature so people can show there available for new requests since right now you can assign tasks to folks who aren't actually working.

“can pull up old work orders

Pros

I really enjoy being able to pull up previous work orders for specific locations or equipment. It's helpful for tracking maintenance history.

Cons

The premium package costs quite a bit more than I expected.