MaintainX Reviews

“keeps Maintenance Issues Under control

Pros

Work orders never get missed now. When problems come up, they get logged into the system and ranked by importance. Similar issues can be bundled together which really boosts our efficiency.

Cons

Haven't found any significant gaps or issues with it so far.

“Fantastic staff

Pros

The interface is really user-friendly and their support team is fantastic when you need help.

Cons

The app freezes on me occasionally and using the search function can be pretty tricky.

“Solid tracking features

Pros

Setting it up was simple and I picked up how to use it pretty quickly. The tracking features are solid and I really appreciate how much time it saves me throughout the day.

Cons

Wish everything had timestamps. Sometimes I can't tell when comments or entries were made.

“multiple assignment options on work orders

Pros

The automatic 2-factor authentication feature is great. Being able to search work orders across all fields in calendar, list and preview formats makes finding what I need much faster. The ability to add comments with pictures practically anywhere it makes sense is useful. What I find most impressive are the helpful suggestions like prompts to start timers, stop other timers or add preventive maintenance. The nudging throughout the application is genuinely clever and keeps me on track. Having multiple assignment options on work orders is another standout feature that saves time.

Cons

Hard to search inventory fields properly. Finding future work orders for specific assets is a pain. You should be able to just look up the asset and check its work order tab. When you have both search and filters running at the same time, it's not obvious enough that both are active which gets annoying when youre missing results.

“I became an expert within a week

Pros

Works perfectly for our needs. Super easy to use and the desktop version is equally impressive. Practically no learning curve. I became proficient within a week!

Cons

Getting everyone at the facility on board has been the main challenge I've faced. The system works well for all departments, not just maintenance but convincing the whole plant to embrace it takes some effort.

“easy to use app

Pros

The app feels really easy to use and adding new data is simple. I can easily add assets and locations right from my phone which is super convenient.

Cons

Could really use additional vendor fields and it's frustrating that purchase orders don't have a dedicated spot for reference numbers. You have to stick them in the notes section instead.

“great app

Pros

The level of detail I can include is impressive and being able to communicate directly with my team through the app makes collaboration so much smoother.

Cons

I just wish there was built-in tracking functionality so I wouldn't need to rely on a separate app for that feature.

“suitable for beginners as well as pros

Pros

Works great whether you're a seasoned pro or just starting out with CMMS systems.

Cons

The approval process can be a bit slow when you need the boss to sign off on purchases.

“simple to get the hang of

Pros

Getting started was not difficult and I didn't struggle much picking it up. I've tried other maintenance tracking systems before that were a nightmare to configure but this one made the whole process simple.

Cons

It's interface feels pretty text-heavy when you're trying to move around though it still works fine for what I need.

“Helpful for our operations

Pros

Production line downtime tracking is simple and really helpful for our operations.

Cons

We can't change the time when you close out work orders which is really annoying

“Incredible functionality

Pros

The functionality is incredible and being able to access everything from my phone is a game-changer. I don't need to write down lists anymore, just snap a photo, create a work order and I'm done. The inventory and asset management features have really helped us stay on top of critical spares and monitor our minimums effortlessly. Everything works well for my needs.

Cons

Could use more details for mechanic workflows though I hear updates are on the way so not a major issue.

“clean interface

Pros

It has got a clean interface and I love that I can access everything from my phone or tablet when I'm away from the office.

Cons

I can't really think of anything negative to say about it right now.

“Want to turn notifications off when I'm not at work

Pros

I really appreciate having everything centralized. Being able to communicate with my team and access all the necessary tools without switching between different applications is a plus.

Cons

Wish I could turn off notifications during my time off but I'm not sure if that option even exists.

“customizable and easy to manage

Pros

For me it has been so easy to use and flexible. Scrolling through everything feels natural. The filtering system does exactly what I need, pulling up the right information quickly. What really stands out are the customization options that let me tailor it to my specific workflow. Having both desktop and mobile versions is wonderful since my team can stay connected and updated on facility status no matter where we are.

Cons

I havent run into any real problems yet and we've put all our maintenance data and compliance stuff into this system. Since I set up the initial data myself and use it daily, I can say there haven't been any crashes, bugs or downtime that affected our work. It's been solid when we need quick access to critical maintenance info during emergencies.

“Pinpoints source of issues

Pros

I can quickly identify when issues occur and trace them back to their source.

Cons

The interface can get a bit overwhelming when multiple users are trying to input data at the same time.

“allows us to determine cost of assets

Pros

Allows us to track assets across our large facility and see exactly what they're costing us. The parts and consumables tracking means we never run out of what we need. It's simple to use regardless of your skill level.

Cons

Haven't really used the messaging feature much since I'm still getting familiar with everything. It's pretty difficult to keep tabs on what my associates are doing each day and tracking their daily work progress is challenging.

“adaptable software

Pros

It is great how current and flexible this software is. It adapts well to different workflows and keeps up with modern business needs.

Cons

I get why the formatting is the way it is but it could still be better.

“super convenient

Pros

I'm really impressed with how convenient it is. Setting up scheduled tasks and procedures was quick and didn't require much effort on my part. We've practically gotten rid of all our paperwork and now I have full visibility into our maintenance spares inventory. The maintenance technicians have embraced it completely and are amazed at how much easier it's made their daily record keeping.

Cons

The main downside is that the Workstation Module isn't available with the Premium plan which is frustrating since I found it really helpful. There's also a pretty steep price jump from Premium to Enterprise that feels like a big gap.

“sleek design with engaging animations

Pros

I love how clean and well-structured the interface looks. It honestly makes using this tool a joy. Even the boring, everyday tasks feel more engaging thanks to the smooth animations and polished design.

Cons

The pricing structure could be better. While I get paying full price for admin accounts, it would be nice if regular full users got some kind of discount since there's a big difference in what we actually need access to.

“Pictures save our team a lot of time

Pros

Great being able to snap photos of problems and mark them up to show exactly what's wrong. This feature is a huge time-saver for our maintenance team since they don't need to constantly check with managers for clarification.

Cons

Nothing really bothers me about this platform. Both the desktop and mobile versions work great together and pack a lot of power.