MaintainX Reviews

“solid tracking and reporting

Pros

I can quickly input work orders when they come in and mark them finished once the job's done. The cost tracking is solid and I get good reports showing which jobs we've wrapped up.

Cons

Hard to find major flaws here. There's some tedious manual data entry now and then but honestly no system is flawless.

“can see condition of our equipment

Pros

We were struggling with asset tracking before this. We had zero visibility into our equipment and were hemorrhaging money on maintenance costs. Now everything's organized and I can actually see where our assets are and what condition they're in.

Cons

Its difficult to find completed work orders when they're all mixed together and sorting by due dates doesn't help much

“ability to gather data quickly

Pros

This software lets me pull the data I need thanks to the built-in filters. Makes gathering information really simple and efficient.

Cons

The filters have an Assigned To option but I really wish there was also a Completed By filter. That would make tracking much easier.

“Mobile version is missing some features

Pros

Really appreciate how simple it is for everyone on our team and our partner companies to use. They can easily route their work orders to the right people for completion.

Cons

Mobile version is missing several features that are available on desktop.

“excellent features and support

Pros

Very easy to handle and the main features work exactly as they should. Customer support has been superb whenever I've needed help.

Cons

The asset hierarchy setup feels pretty limited and the reporting options don't give you much flexibility to work with.

“Gives me control

Pros

I can access all the desktop features right from my phone which gives me complete control wherever I am.

Cons

Photo uploading process is really slow and there's an annoying issue where rotating your device clears the cache meaning you lose everything and have to retake all the photos again.

“convenient to put an invoice for a specific work order

Pros

The work order and asset management features are really helpful. Being able to link invoices directly to specific work orders makes data entry much more convenient.

Cons

I wish there were better time filters for the work order dashboard. Being able to filter work orders by specific time periods would be really helpful.

“sends useful notifications straight to my phone

Pros

Appreciate how notifications come straight to my phone. Keeps me in the loop without constantly checking the system. Everything feels well-organized and the filtering options make finding what I need much easier. The speed is solid too, no frustrating delays when moving around.

Cons

The app could definitely be faster and I think their searching tool needs some work. There's always room for improvement though.

“Outstanding WO reminder feature

Pros

Creating and tracking work orders is simple and the reminder system works perfectly for keeping everything organized.

Cons

Hard to track down specific parts when searching through the inventory system.

“Professional service

Pros

We feel it is very easy to use. Customer service has been professional and they're super quick to customize features when you need them.

Cons

Right now there's no decent way to sort work orders by the time you've spent on them. Also, the IoT functionality isn't ready yet.

“Logical interface

Pros

The interface makes it really easy to scroll between different sections.

Cons

Tracking down recurring PMs and reports can be pretty frustrating. They're not easy to locate when you need them

“Love the flexibility it provides

Pros

As an engineering storeman I really appreciate how flexible this system is and the massive number of data fields you can use for parts. I can search through my database using the manufacturer's part number, by machine or even by storage location. Being able to assign a single work order to multiple engineers is incredibly handy and having photos attached to all assets and work orders has saved me countless times. The procedure library has been a real lifesaver though I'd love to see more customization options for the fields in procedures. Plus, being able to generate PDF reports for practically anything in the system is such a useful feature.

Cons

The system's effectiveness really depends on the quality of data being entered and we often get requests that are way too vague. People should be required to specify exactly where the issue is happening which equipment is involved and they need to include their contact information. We really need to be able to talk directly with whoever experienced the problem in the first place.

“Very effective for our operations

Pros

I find this system really effective for our company. We've got all our employees using it on their phones which helps us keep an eye on any potential problems or issues that might cause downtime. It's great software that keeps everyone connected.

Cons

I wish there was a better way to print reports. That would be really helpful for my workflow.

“web and mobile versions make it super accessible

Pros

Having both the web and mobile versions available is a bonus. Makes it super convenient to handle all our maintenance tasks no matter where I am. The accessibility is outstanding and with our team of 16 engineers plus 40+ other staff members, everyone can easily submit their job requests through the platform. What I love most is how all our asset and maintenance history stays organized and controlled in one place.

Cons

So far I haven't run into any real issues with this system.

“Managers and supervisors can monitor progress

Pros

I like how it keeps everything organized and flowing smoothly. Managers and supervisors can easily monitor work orders and see what's been assigned to each technician, complete with detailed information and progress photos that really help track how things are moving along.

Cons

I really can't think of any major issues with this software right now. Everything runs smoothly and there aren't any complications that get in my way.

“covers all bases

Pros

I was blown away by how comprehensive this software is when I first learned to use it. Every detail you could think of is covered which is absolutely crucial in the maintenance industry.

Cons

The software can be pretty laggy at times which is really my only complaint. If it ran smoother it would be perfect though I'm not sure if it's just my devices acting up or the platform itself.

“awesome communication features for deaf members

Pros

The communication features for deaf team members work very well.

Cons

Feels confusing and I often get lost trying to find what I need.

“ability to create subassemblies within an asset

Pros

I really appreciate being able to build subassemblies inside assets. It makes organization so much cleaner.

Cons

Would be nice if work orders had a layout view that included module fields.

“Perfect for our needs

Pros

Found it user-friendly and it runs smoothly without any hiccups. The features align perfectly with our daily operations.

Cons

Everything works perfectly.

“Made our team way more productive

Pros

After using this for several months our maintenance team's productivity has skyrocketed. Being able to prioritize work orders keeps our resort running smoothly and the photo feature is helpful when front desk staff or housekeepers submit requests. It completely transformed us from relying on an outdated dry erase board system to modern digital management. Perfect solution for lodging properties, honestly wish we'd switched sooner.

Cons

The pricing model is a bit frustrating since they charge per user. We'd love to add more occasional users but don't want to pay for each one.