Maintenance Care Reviews

“handles high-volume work fast

Pros

this tool made dealing with a big number of requests a lot more manageable for me. It helps me keep up with each task as it comes in and I can reply in real time without feeling buried. The whole setup feels very simple to use, so working in it every day has been really enjoyable.

Cons

Honestly, I haven't come across any real downsides with this software. I use it daily and it's been something I genuinely like having as part of my routine.

“really helpful for repeat orders

Pros

One thing that stands out about this tool is how natural it feels to work in. I'm able to pull up and sort all of our closed work orders fast, without dealing with extra steps and that makes everyday order handling a lot less stressful. It's been even more useful when the same products come back over and over, since I can keep better track of everything and manage repeat orders much more efficiently.

Cons

My biggest issue is that our company's inventory system doesn't seem to carry over into it. At this point, I'm still not sure if that's a problem with this software, something related to Syspro, or just a question I need to bring to customer support. Based on what my former manager told me, it sounded like it just couldn't be done, so that part has definitely been frustrating.

“all-in-one maintenance that delivers

Pros

Having my work orders and preventive maintenance tasks all in one spot has made things a lot more manageable. One of the first things that stood out was how fast I could get comfortable with the system and the price felt reasonable compared to some of the other products I checked out. Whenever something comes up, the support team has been quick to respond and actually helpful which has made a big difference.

Cons

One issue that keeps coming up is how careful I have to be when creating assets and detsets, because after they're saved there are very few ways to remove them. That gets even more annoying in bigger facilities where the number of detsets is capped, so fixing setup mistakes can turn into extra work. Printing anything made with a table matrix has also been tough since there's no PDF option to make that process simpler.

“real-time work orders shine

Pros

The biggest win for me has been keeping up with work orders live from the mobile app. That's been a big help for our team since we can stay connected, ask questions and get updates fast without stopping what we're doing to track someone down. It also does a nice job of keeping everyone on the same page throughout the day. That said, the mobile app still feels a little limited compared to the desktop version and the look of it seems somewhat dated.

Cons

My main issue is that we still can't make our own custom forms without paying to have one created. I've tried using datasets as a workaround but there's only so much I can add, especially when I need more questions. Because of that, it still falls short for what we need. It would be a lot more useful if we could just build our own forms anytime we wanted.

“handy maintenance reminders

Pros

this tool felt very easy to use. Getting around the system is simple, so daily tasks don't feel confusing or frustrating. One feature that really stands out to me is the preventive maintenance scheduling. It sends alerts automatically when something needs attention which helps me keep track of everything without having to remember every due date on my own.

Cons

The main thing I'd like to see improved is the mobile app. It would be a lot more useful if the admin and scheduling tabs were included there too. That way, admins could make changes and updates straight from their phones instead of needing to jump over to another platform.

“all 12 locations in one place

Pros

Having everything for all 12 of our locations in one central system has made a big difference. The whole setup feels a lot more organized now and day-to-day work runs more efficiently because of it. Another thing that stood out to me was the team behind it. They answered fast, were pleasant to work with and gave us a lot of help while we were getting used to the platform. Support has been outstanding the entire time.

Cons

Honestly, I don't have any real issues to point out. It feels well worth the cost, the interface is very user-friendly and everything on the site has worked the way it should. Overall, we've been very happy with it.

“clean setup and handy portal

Pros

Getting this up and running took less work than I expected which was a nice surprise on the admin side. The request portal is also simple to navigate, so using it day to day feels pretty approachable and not confusing.

Cons

vendor email feature feels a bit awkward right now and could use some cleanup. The daily snapshot also isn't as user-friendly as it could be. One thing I'd really love added is QR code assignment for both locations and assets, because that would make tracking a lot more convenient.

“simple tools and fast support

Pros

the layout felt natural to use but it still has all the features I need. The tools are flexible and powerful without feeling like too much for me or the rest of the team that uses it the most. Any time something new comes up, customer support gets back to me fast and helps me figure it out. Getting everything set up also went really well and the whole rollout felt simple from beginning to end.

Cons

biggest thing for me has been the learning curve around tracking parts, especially in the mobile app.

“mobile app makes daily work better

Pros

The mobile app has been the best part for me. Day-to-day use feels really simple and everything is laid out in a way that just makes sense. It didn't take much time to get comfortable with it and the whole experience has felt very user-friendly.

Cons

main thing missing for me is being able to edit a work request after it's been created. If the person who submitted it could go back and make changes later, that would make the process a lot more convenient.

“quick work orders and simple navigation

Pros

Getting to work orders takes almost no time and the platform feels very simple to use during the day. Everything makes sense when I click around, so it didn't take long to get comfortable with it. So far, using it has been hassle-free and easy for me.

Cons

Nothing stands out as a problem for me. It's been running really well and our company has had a positive experience with it overall.

“simple and user-friendly tool

Pros

Getting started with this tool was really easy which mattered a lot to me since I'm not super tech-savvy. It didn't take long to understand how things worked and I never felt lost or overloaded. The whole setup feels very approachable and comfortable to use.

Cons

The main issue I've run into is with the mobile version. It does the job but using it on a phone could be a lot better, especially for someone who only jumps in once in a while. It's usable, just not as convenient or polished as it should be.

“keeps my day on track

Pros

This has been really helpful for keeping up with my day-to-day to-do list and making sure nothing slips my mind. It helps me stay organized and remember everything I need to finish during the day.

Cons

no issues with it. It's been a great program overall and has worked really well for me.

“monthly planning that works

Pros

it is great that how much I can keep track of with this tool. Setting up PMs for the whole month ahead of time has been really helpful and having that kind of visibility makes it a lot easier to stay organized.

Cons

haven't run into anything that's caused issues or changed my opinion of it.

“work orders made simple

Pros

how quickly I can assign work orders and update them whenever something changes. The whole setup feels clear, manageable and not confusing at all which makes day-to-day use really pleasant.

Cons

I really haven't run into anything that bothers me or feels like a problem with the software.

“all customer info in one place

Pros

One of the best parts for me is having all the customer details in a single spot. It makes my day a lot simpler since I'm not jumping back and forth between a bunch of different tools just to find something. That saves me a good amount of time during the day.

Cons

At this point, I really haven't run into any problems or anything negative to complain about.

“preventive maintenance is a win

Pros

Coming back after my earlier review, I can honestly say we're still very happy with this software and everything included in our setup. Since then, we upgraded to the Enterprise Edition and it's been even more impressive. The feature that stands out most to me is the ability to plan and track preventive maintenance. That addition has made the system a lot more valuable for our daily operations and has helped us stay on top of things.

Cons

There are still a few areas that feel a little limiting. Some form fields don't allow enough characters which can be frustrating and a few report names seemed confusing to me at first. Still, after spending more time in the system, it all started to make sense and felt pretty manageable to learn.

“real-time updates and helpful support

Pros

One thing that stands out right away is how easy this tool is for everyone on the team. Whether I'm logging a problem, assigning jobs, tracking progress, or handling planned and urgent tasks, everything feels clear and simple to work with. The mobile app has been a big help too since it keeps everyone in the loop in real time, so staying coordinated is a lot less of a hassle. Another big plus is being able to add as many users as needed without getting hit with extra fees. On top of that, the support team has been friendly, quick to respond and actually knows the product well during sales, setup, training and day-to-day use. The regular updates have also been worthwhile because they bring noticeable improvements instead of tiny changes that don't matter.

Cons

At this point, nobody on my team has run into any issues with it.

“helpful for tracking tasks

Pros

Keeping tabs on daily work has been a lot better with this. It helps me stay on top of what's getting done each day and that's made staying organized much more manageable. Even as our team gets bigger, I'm still able to follow active jobs and work issues without letting things get missed.

Cons

One thing that's missing is a built-in alert feature so my team and I know right away when a work order comes in. Right now, we're stuck using two different tools, one for standard requests and another for urgent ones and that setup just feels clunky. My main complaint is pretty much the same as what I mentioned in the last question.

“really useful web interface

Pros

The web interface stands out the most to me since it lets me get to everything quickly without any trouble. The reporting tools have also been really helpful, giving me a clearer way to handle tasks and follow progress without feeling lost.

Cons

I haven't had any major issues with the system. If I had to mention one minor thing, it would be that the search option could be a little more simple when I'm dealing with groups of tasks.

“fantastic routing and support

Pros

Switching to this system was a big step up for our team. The one we had before was confusing and cost way too much but this one was simple to get up and running, not hard to learn and much more fairly priced. We use it all day long and after several years with it, it has stayed reliable the whole time. One thing that really impressed me was how well it handles requests for different departments like plumbing, housekeeping and IT. Getting everything set up felt pretty easy and anytime we had a question, someone was there to help. On the requester side, not needing a login has been a huge plus because people can send in requests fast without extra steps. We were also able to change the required fields over time so we could gather exactly the details we needed. The system then sends each request to the right technician automatically based on what was entered which has cut down a lot of manual work. Managing tickets has also been very convenient since I can move them through statuses like pending, delayed and closed without any hassle. Scheduled tasks have saved me a lot of time too. Another thing that has helped a lot is keeping parts and assets tracked in one place which makes everything feel more organized. The mobile app has also been great for us and helps the team keep up with work when they are away from their desks. Even after implementation, the customer service stayed strong and I've always felt like support was there when we needed it. Overall, I've been really pleased with this software.

Cons

My biggest complaint is that after a request is submitted, the main description cannot be changed. That becomes a problem in situations like event setups, where details may shift as the date gets closer. I can leave notes on the request but I'd rather be able to update the original request itself so all the important information stays in one clear place.

“work orders done right

Pros

One thing that stands out to me about this tool is how easy it is to put together work orders. I can add as much detail as I want, so everything stays clear and organized. That really helps me keep track of things and makes the whole process feel fast and efficient.

Cons

Honestly, I do not have any major issues with this tool. The only small thing I could mention is that the visuals could look a little better but that is pretty minor to me.

“user-friendly and efficient tool

Pros

this tool was simple to get the hang of right from the start and that made a big difference for our team. It's helped me clean up our work order process and organize our overall tech operations better. Getting everyone on board didn't take much effort either, since the layout feels easy and natural for everyday use. Day-to-day tasks have been quicker and more manageable because of it.

Cons

I really haven't had any issues with it. Everything has been working the way I expected and the experience has been trouble-free.

“really user-friendly update

Pros

the newer version felt very easy to use. Creating a work order was simple and the layout made sense without a lot of digging around. Day to day, it was comfortable to work in and didn't leave me confused when I needed to get something done.

Cons

My main issue was having to jump back into the older version for a few specific tasks. That part was a little annoying since not every feature had made it over to the new version yet.

“keeps work orders on track

Pros

This tool has been really great for managing work order tasks. Everyone involved can see what needs to get done, so the responsibility is shared instead of falling on one person. That helps keep the whole team on the same page and makes it a lot faster to coordinate work orders.

Cons

One thing I've noticed is that new users can have a little trouble with the app at first. Some parts aren't super clear so adding a basic tutorial would make onboarding a lot better and help first-time users get comfortable faster.

“team chat that keeps us aligned

Pros

One thing that stands out to me is how simple this app makes it for the whole team to stay connected and on the same page during the day. It really helps keep communication clear and organized across the staff which has been a big plus for us.

Cons

main area that could use some work is the date filter. I'd like to have a few more options there so searching feels more flexible and useful.

“fast work orders to the crew

Pros

Sending detailed work orders to the crew is really quick with this tool and the info shows up on their tablets right away. That has made day-to-day communication a lot better for us and helps keep jobs moving without those little delays that slow everything down.

Cons

some crew members still get confused about how to properly mark their jobs as finished, so I end up closing them out myself. That takes extra time and it would help a lot if the system let me close multiple jobs at once instead of handling them one by one.

“maintenance planning that actually works

Pros

This tool has made it a lot easier for me to get our preventive maintenance program up and running the way I wanted. It helps me stay on top of tasks, keep things organized and make sure nothing gets missed along the way.

Cons

it still takes a decent amount of time to set everything up and keep it current on a regular basis.

“a huge win for us

Pros

Getting this tool up and running was really easy and day-to-day use has been just as simple. It works well for both regular users and the admin side which has made things a lot less stressful. We used to handle all of this manually, so moving over to this system has been a big relief for my organization.

Cons

At this point, I honestly haven't run into any real issues with it.

“works well on any device

Pros

it has been really simple for me to use this and the best part is that it works just as well on my desktop as it does on my phone. That kind of flexibility makes things a lot more convenient since I'm not stuck using only one device to keep up with everything.

Cons

One feature I'd still want is the ability to set an earlier date when an order was supposed to be entered on a previous day but got missed by mistake. Having a backdate option would make it much easier to go back and fix those errors.

“clear ticket updates every time

Pros

Using this tool day to day has been really easy for me. The status updates and completion notices on tickets are very clear, so it is simple to keep up with what is happening and stay on top of everything.

Cons

I have not run into anything that feels like a downside with this tool.

“team alerts really help

Pros

This tool has been a really great fit for our whole team, even the office staff who are usually the ones taking calls about problems or new requests. It helps management keep track of everything better so things do not get missed and it makes it very clear which requests need attention right away and which ones have been waiting longer. The mobile app is also a huge benefit. Our staff can keep it on their phones, get notified right away when something new comes in, update jobs while they are in progress and close them out once the work is done.

Cons

The main thing I would like changed is the checklist feature. A better setup for step-by-step task lists would be really useful. When we are resetting sites, there are multiple jobs that have to be done, like clearing out fire ash, picking up trash, mowing and other items. It is the same with cabin cleaning, where there is usually a full list that needs to be completed. It would help a lot if those lists were simpler to manage and if workers had to mark each item off before they could close the task.

“reliable alerts that deliver

Pros

This app has been a big help when it comes to keeping up with problems in this tool and it makes sure everyone on the team gets notified right away when something important goes wrong. Lately, I've also started using it beyond just this one tool and that has made it even more useful for us overall.

Cons

no downsides. Nothing has given me trouble yet and there isn't anything about it that I can say I dislike at this point.

“great for getting started

Pros

Getting started with this CMMS felt pretty manageable. The system is simple to follow, so new users usually pick it up without much trouble and the setup never felt too intimidating. Training has been fairly easy too since the platform makes sense right away. Another big win for us is the pricing. They charge by facility instead of by user which has worked out much better than a lot of other options I looked at. The mobile app has also been really useful when I need to take care of service work away from my desk.

Cons

A couple things have been frustrating. Adding photos to work orders is not very clear, so some people get stuck there. We've also had login issues with a few team members and even after spending time trying to track it down, I still don't know what's causing it.

“simple for the whole team

Pros

this program felt really easy for both the crew and the office staff. A lot of other tools I've used take more time to figure out but this one was clear and user-friendly from the beginning.

Cons

At this point, I haven't run into anything about the program that I would complain about.

“everything in one place

Pros

This platform really does it all for us. Our team has a lot going on at the same time, with different needs across different areas and this keeps everything organized in one spot. It matches the way we work really well and helps us handle all those moving parts without needing to jump between a bunch of different tools.

Cons

main thing I'd want changed is the navigation, since it feels like it could use a more updated look. It would also be nice to have a way to remove items we don't use anymore, because that would help keep things cleaner and less cluttered.

“very user-friendly and reliable tool

Pros

Getting started with this tool felt pretty easy and the system has been reliable for what I need. It does what I expect without causing extra hassle which has made it a good fit for my day-to-day use.

Cons

with training I have got some difficulties. A few people on our team needed more time to figure out the app, so it took some extra effort to get everyone fully comfortable using it.

“super handy for work orders

Pros

One thing that stands out with this tool is how easy it is. Putting in work orders takes no effort and pretty much anyone can do it without getting confused. Being able to send updates to users is also a big plus and that has made communication a lot better for me.

Cons

It won't handle every single need a Facility Manager may have in one platform. Still, I get that it's built for a specific job and for that purpose, it does exactly what I need and I really like using it.

“clean layout and simple navigation

Pros

Getting around the system feels really natural, especially on the interface side. Everything is laid out in a way that makes sense, so using it day to day doesn't take much effort. Tasks feel pretty easy and that makes the whole experience a lot more manageable for me.

Cons

The main thing that needs work is how PM schedules link between Monthly, Quarterly, Semi-Annual and Annual cycles. It would be a lot more useful if those schedules were connected and updated automatically based on the PM close date. As it stands, when one interval takes an extra month to complete and I need to push everything back, I have to go into four different schedules and change each one by hand which takes more time than it should.

“work orders made simple

Pros

how simple this software is to use!! On top of that, other people can send in work orders without any trouble which makes everything move faster and feel a lot more convenient for me.

Cons

At this point, I really have not run into any actual issues. Nothing has come up yet that I would count as a downside.

“really handy for staying organized

Pros

One thing that stands out right away is how well this tool keeps all my vendor details in one place. Being able to check vendor info along with open and close ratios has helped me stay a lot more on top of my work. Day to day, it makes things feel more organized and I'd definitely suggest it to anyone looking for something like this.

Cons

Honestly, I don't have much to complain about with either the website or the app. The only thing I'd want added is the option to handle invoicing directly inside the tool.

“really handy with great support

Pros

when I started using it, it was pretty quick and it didn't take much to figure things out. The search tool has a bunch of detailed filters, so it's fast to narrow things down and find exactly what I'm looking for. One feature that has helped a lot is being able to load preventive maintenance tickets in advance which makes planning ahead and staying on top of work much easier. The setup process also went well without a lot of hassle. On top of that, the support team has been fast to respond, helpful and reliable whenever I've reached out.

Cons

There are still a few things that could make it even better. More advanced smart features and stronger reporting would add a lot of value. It would also be really useful to have some kind of AI connection to help predict preventive maintenance work more accurately. Another upgrade I'd like to see is automatic report delivery on a set schedule, so there's less manual follow-up. Better compatibility with open-source BAS tools would also make the platform more flexible and connected.

“Great Bang for your Buck

Pros

Maintenance Care strikes the perfect balance of simplicity and functionality. Our primary use is creating and tracking work orders, as well as generating hours for billing and payroll. It's an excellent tool that enables us to provide clear instructions and communicate effectively with our maintenance team. We prefer to keep things straightforward, and Maintenance Care allows us to do just that.

Cons

We utilize it in a easy manner and haven't encountered any issues so far.

“time saver and peace of mind

Pros

It saves me a significant amount of time, eliminates the risk of lost work orders, and effortlessly generates reports.

Cons

Initially, as a French organization, we faced difficulties using accents, but the maintenance care team swiftly resolved the problem.

“Maintenance care software

Pros

It's incredibly user-friendly and packed with numerous features. I genuinely enjoy using it every day.

Cons

It would be great if the app could sync with the desktop application.

“just right for work orders

Pros

This tool has been a really good fit for us because it does exactly what we need without adding a bunch of extra stuff. We mostly use it for creating and tracking work orders and it also helps with logging hours for billing and payroll. Another thing that stands out is how well it works for putting together clear, detailed instructions and getting that info over to our tech. Our process is pretty basic, so having something that keeps everything organized without feeling complicated has worked out really well.

Cons

Since we keep our use of the tool pretty simple and easy, I really haven't had any problems or noticeable issues with it so far.

“reports and work orders made simple

Pros

this tool started saving me a ton of time during the day. Not having to stress about misplaced work orders anymore has been a huge relief. Pulling reports is also very easy, so overall it's been a really useful tool for me.

Cons

Early on, there was one annoying issue because we're a French organization and accent marks didn't work correctly. That was frustrating at first but it's been fixed since then, so it's not a problem anymore.

“really enjoyable to use

Pros

Using this app has been a really enjoyable experience. It's simple to get around, packed with useful features and makes day-to-day tasks feel a lot more pleasant. It fits into my regular routine without any hassle, so I end up using it all the time.

Cons

The main downside I've noticed is that it still needs to stay connected with the desktop version.

“tracking requests is really simple!!

Pros

One thing that stands out to me is how simple it is to follow every request in this tool. Everything feels clear and organized, so keeping up with tasks doesn't take much effort. That has really helped me stay on top of my work and made the whole process feel a lot less stressful overall.

Cons

no complaints about it. My experience with the tool has been very positive and I've been genuinely happy with how it's worked for me.

“all-in-one workflow win

Pros

this program made my day-to-day work feel a lot more organized. Being able to send in requests, look things over and finish everything in one spot has really helped me stay on top of things and keep work moving without the usual mess.

Cons

Honestly, there's nothing I'd really complain about. I've been very happy with the app and the desktop version has been just as great for me.

“Maintenance Care works great for our small Facility.

Pros

Once you've created a couple of work orders, you've got the hang of it. It's that intuitive to use. The storage cabinet efficiently organizes all our equipment, making it easy to locate. The scheduler works like a charm for preventative maintenance tasks. I recently started exploring the reporting feature, and it has been simple to navigate.

Cons

Up to this point, I have no grievances about Maintenance Care.