Total 82 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars74%
4
Stars18%
3
Stars7%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Joseph
Non-Profit Organization Management, 51-100 employees
More than a year
“Nice but could be improved upon.
Pros
The software was smooth to setup , and updating the basic parameters was a easy process. Entering and creating PM work orders is also effortless.
Cons
There are areas that could be enhanced to assist smaller organizations in their growth, such as improved information inputting, tracking vital statistics related to facilities management, and creating an accounting portion or report that tracks time, average time, and cost of work orders on an individual, weekly, monthly, and annual basis. This would be immensely helpful in demonstrating our expenses and time allocation for each of our programs.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
10
Functionality
4
Aaron
Hospital & Health Care, 51-100 employees
More than a year
“Maintenance care recommendation
Pros
We have experienced helpful and responsive support whenever we needed assistance. Once the maintenance scheduling is established, it helps us stay on track and extend the lifespan of our equipment.
Cons
Inputting schedules and equipment takes a considerable amount of time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Rick
Non-Profit Organization Management, 11-50 employees
More than a year
“Sheridan House Family Ministries Property Maintenance Solution
Pros
Integrating the software was incredibly easy, and it has an intuitive interface.
Cons
It would be more convenient if adding and modifying categories and specific work areas were easier. It's impossible to list them all, so having the ability to type in a more precise location would be helpful.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Kevin
Health, Wellness and Fitness, 101-500 employees
More than a year
“MaintenanceCare works well with team and its needs
Pros
Both the staff and the maintenance team find it easy to use. The program's navigation is very easy.
Cons
There is nothing I dislike. It fulfills its purpose.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
?brahim Enes
Defense & Space, 500+ employees
Less than a year
“Maintenance Care, nice management tool
Pros
I'm grateful for the fact that it can be accessed on any platform since it's web-based, and the graphical user interface (GUI) is intuitive and easy to navigate.
Cons
Some management tools still require improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Wade
Mental Health Care, 51-100 employees
More than a year
“Wowow
Pros
It's impressive that there's a well-functioning app available.
Cons
The inability to modify a task once it's entered (adding notes is not the same as being able to delete or add lines to an existing maintenance task) is a limitation.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
amy
Non-Profit Organization Management, 51-100 employees
More than a year
“Love the work order system
Pros
I'm thrilled with the quick and easy process of submitting, reviewing, and processing work orders.
Cons
The most significant improvement I've observed is the ability to assign work orders as a manager and allow my staff to see the assigned tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rob
Hospital & Health Care, 500+ employees
Less than a year
“Maintenance Care review of CMMS.
Pros
This product offers almost everything we need to effectively manage our maintenance services, from preventive to scheduled and unscheduled tasks. It's incredibly easy for staff to submit requests.
Cons
The software lacks a good feature for inputting multiple temperature readings. While it's possible to input a reading for an asset, we have over 100 daily temperature reading requirements, and it would be burdensome to handle this in Maintenance Care.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nigel
Mental Health Care, 11-50 employees
Less than 6 months
“Simplifies communication between staff and Maintenance team
Pros
The software has been incredibly user-friendly and highly useful. It enables our maintenance team to stay on top of tasks, resulting in increased satisfaction for everyone involved.
Cons
So far, I haven't come across anything negative to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Gary
Hospital & Health Care, 51-100 employees
Less than a year
“Great Product
Pros
It's fantastic that we now operate a paperless program. As a worker, I no longer have to worry about forgetting work orders.
Cons
When I'm on holiday, there is no one available at this facility to handle our program. Since it's a one-person operation, it would be helpful if I could pause it while I'm away.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Craig
Environmental Services, 101-500 employees
Less than a year
“Excellent Program
Pros
The convenience of accessing the app from any location enables me to receive work orders effortlessly.
Cons
Personally, I haven't encountered any issues with the program so far. It's all about continuously educating myself and practicing to make the most of it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Godfrey
Tobacco, 500+ employees
Less than a year
“Maintenance Care Review
Pros
I've discovered an efficient, swift, and uncomplicated method that effectively tracks department costs within the system.
Cons
My team and I have yet to find any drawbacks with the system. We absolutely love using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Judy
Hospital & Health Care, 51-100 employees
More than a year
“Maintenance Care Review
Pros
The simplicity of use and the availability of reports make my experience with the software seamless.
Cons
There isn't a single thing we dislike about the software. It meets all our requirements and more.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natasha
Commercial Real Estate, 11-50 employees
Less than a year
“Excellent product
Pros
Generating new work orders is not an issue anymore, and overall, it's easy to learn and use.
Cons
One improvement I would suggest is increasing the number of visible work orders at once. Currently, only 15 jobs are displayed, and scrolling is necessary. Additionally, it would be great if all "new" work orders, including older ones, appeared in the reports.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Hospital & Health Care, 500+ employees
More than a year
“Our CMMS of Choice
Pros
The web request form is user-friendly, simple to set up and utilize. The customer service is excellent, and the administration process is effortless. I appreciate the availability of multiple pre-set reports, and the software is web-based and mobile-compatible.
Cons
Being a web-based system, it restricts our ability to customize and integrate with other systems like Finance and HR.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lorraine
Government Administration, 500+ employees
More than a year
“Versatile program being used for multiple facilities
Pros
Our organization benefits from the software's user-friendly nature and adaptable features for creating and assigning tasks. The inclusion of the "ME" button simplifies indicating who updated a task. Additionally, having the ability to attach documents, such as manuals or service reports, to equipment saves time and money when troubleshooting or preventing issues. The Preventative Maintenance features ensure that no equipment is overlooked during routine checks.
Cons
Personally, I'd like to see enhancements to the Inventory/Parts module. Our organization faced challenges aligning it with our vision of inventory tracking. Occasionally, an incorrect site is chosen due to our multiple sites. Unfortunately, the current functionality does not allow changing the site for a task, requiring the creation of a new replacement task.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Aaron
Hospital & Health Care, 500+ employees
More than a year
“Great Product
Pros
The software is easy to navigate, enables efficient tracking of work orders and depreciation, and empowers us to make informed decisions regarding facility maintenance. The customer service and support provided are exceptional.
Cons
I'm really struggling to come up with any cons. The software has been exceptional.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Wine and Spirits, 500+ employees
Less than a year
“Great and easy to use software
Pros
Maintenance Care is incredibly intuitive and easy to navigate. Generating and delegating work orders is a quick and simple process. The work order request link for other departments functions smoothly and requires minimal input to submit a request.
Cons
It would be beneficial if the program allowed assigning due dates for work orders. Customizing the work order template, including adding a company logo and selecting which fields are printed, would also be nice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
David
Hospitality, 500+ employees
More than a year
“Maintenance Care Review for Retirement Living
Pros
Our end users at different levels find the software incredibly user-friendly. It was crucial for us to select a platform that could be easily managed by users with varying skill levels, as our company didn't have a digital maintenance management system previously.
Cons
Some of the administrative functions within the system are not as intuitive to navigate. The creation of reports could be clearer, and integrating digital check sheets into one system would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Heather
Education Management, 51-100 employees
Less than a year
“Very easy and affordable
Pros
One of the standout features is the ability to incorporate a janitorial needs identification system within the software and generate corresponding reports. This allows us to differentiate between tasks handled by janitorial staff and those handled by the maintenance team.
Cons
It would be great to have a mobile app for users to conveniently access the software on their phones.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10