Maintenance Care Reviews

“Keeping touch across a continent

Pros

The software offers excellent reports that provide in-depth insights into operations across multiple sites.

Cons

It takes some time to uncover all the hidden gems within the program.

“Test

Pros

The program simplifies work order completion for staff and enhances their awareness of facility activities.

Cons

Some staff members are facing challenges in learning how to navigate the program using the mobile app.

“Review

Pros

The ease of implementation across different sites, along with the software's functionalities and the support provided, contribute to its effectiveness.

Cons

I'm still in the implementation stage, so it's difficult to provide feedback at this point.

“Maintenance Care

Pros

Maintenance Care seamlessly integrates all aspects of building/property maintenance. It allows us to input and track an inventory, including purchase dates, repairs, and scheduled maintenance or replacements. The ability to electronically submit, assign, and monitor maintenance requests has been invaluable. No more lost notes or lack of follow-up! This software is a lifesaver for anyone managing property or buildings.

Cons

Entering our inventory manually was a lengthy process, which is less than ideal when doing it all at once. However, it's not a problem when adding new items as we purchase/replace them. Additionally, setting up our site within the program was more complex for our summer camp compared to a regular building. Nonetheless, the implementation team provided valuable assistance throughout the process.

“Goodwill Industries Of Dallas

Pros

The product's ease of use, impact, and efficiency have proven to be well worth the investment.

Cons

It's too early to mention any cons. So far, the product has been incredibly successful.

“Maintenance Care at FMU

Pros

As a web-based solution, it requires no IT support. It's user-friendly for both those opening work orders and those receiving them, with no significant learning curve. The customer service and support provided are excellent.

Cons

We haven't encountered any major issues with the software. However, it would be great to have a more streamlined process for notifying external vendors about assigned work orders.

“What a great platform

Pros

The system notifies me about preventative maintenance tasks, ensuring they are not overlooked.

Cons

I had some difficulty figuring out the reporting aspect of the software.

“Software for All

Pros

It's easy to use, and teaching others to use the software is also effortless.

Cons

Honestly, I can't find anything negative to say about the software.

“My review of Maintenance Care Program

Pros

Navigating through the program very easy, thanks to its user-friendly interface. It's simple to use, and the customer support team consistently checks in to address any issues and ensure our needs are met.

Cons

It's a minor inconvenience to have to log back in after being idle for a while, but it's not a significant issue.

“IMCare.. YOU NEED IT!

Pros

The software offers outstanding interactive features that facilitate communication among tenants, office staff, and field technicians. It has significantly improved our business efficiency.

Cons

They are developing additional features for the program, so there can be occasional waits for the next wave of updates.

“Goodwill Industries Of Central Oklahoma

Pros

The overall operations and cost of the software are commendable.

Cons

Unfortunately, customer support is quite slow, and updates take a long time to be implemented.

“maintenance care

Pros

I value the software's capability to monitor documentation and ensure responsibility, which greatly assists us in complying with the RHRA regulatory requirements.

Cons

I'm not entirely sure, except that our residents and their families don't have access to the system.

“Used for Resort Maintenance

Pros

The desktop version allows for easy access to the complete history of each hotel unit. The filtering options are extensive, making it simple to track the progress of team members on specific tasks. Additionally, the request form can be customized to suit our requirements effectively.

Cons

The app requires some improvements to better serve our needs. Currently, it's quite frustrating for our team working on-site with tools rather than in an office. The app rarely notifies us of new tasks and doesn't update/refresh frequently. Refreshing by pulling down often doesn't work, so we have to constantly close and reopen the app throughout the day. This is essential to avoid tasks piling up without our knowledge, leading to delays and frustrated guests. Additionally, the app lacks the ability to search for individual units; it only allows searching by building. For example, if there's an issue with a fireplace in a specific room, we can't search for previous related tasks easily. Instead, we have to go through over 150 tasks from the previous four weeks in that particular building. Furthermore, our customers, such as vacation management companies, can't filter their search as non-users when clicking the "task update" button. They have to go through all our ongoing tasks. It would also be beneficial if requesters received email notifications not only when tasks are created and closed but also when notes are added or modifications are made. Sometimes we have to leave a task pending due to parts being ordered or other reasons, and it would be helpful for them to be notified when we've been there temporarily fixed the issue and ordered parts.

“My experience

Pros

Our maintenance personnel quickly grasp and utilize the software, eliminating the need for constant follow-up.

Cons

Personally, I don't face any issues, but it can be frustrating for the maintenance person to receive messages on their day off or during holidays. It would be beneficial if the system could be programmed to receive messages and deliver them the following day or after returning from holidays.

“not the easiest

Pros

Having an electronic platform accessible from anywhere has been a game-changer for me.

Cons

I haven't found a way to set deadlines for projects in the system yet.

“Review

Pros

This work order task manager is excellent, and having all vendors in one centralized space is fantastic. I truly appreciate the feature that provides a link for everyone to submit work orders.

Cons

As someone in building management, it would be great to have an inventory tracker that enables better asset management. I'm currently seeking an alternative solution to keep track of my extensive collection of 1,600 keys.

“Great support

Pros

The ease of job tracking, the diverse range of search options, and the ability to monitor inputs are impressive. Assigning tasks and tracking their progress is seamless. Having all the necessary information in a single location significantly streamlines communication with the entire team across various aspects.

Cons

The app lacks refinement, particularly in terms of usability (no search function) and the inability for third parties to search the request look-up page list. The spacing in the notes section is problematic, and new comments are inconsistently added at the top and bottom. There are countless small improvements that could significantly improve my work experience. For example, the ability to automatically generate detailed reports would be fantastic. Importing parts lists via Excel rather than manually inputting them for two weeks would be a time-saver. Additionally, I need a way to track billed and non-billed tasks, but the invoicing feature lacks Provincial Sales Tax (PST) support. Moreover, the invoicing feature doesn't allow for splitting coding/costs between parts and labor. I was under the impression that my team on the ground would have access to an information wiki about assets and common issues, but they can't even access the space center from their mobile devices.

“Maintenance Care Overview

Pros

This program is exceptional for keeping tabs on work orders, assets, and equipment. It validates the amount of time we allocate to each task daily, offering valuable insights into where our time is dedicated. Furthermore, the cost analysis feature allows us to evaluate spending on each project, identifying potential overspending and determining if it's time to consider replacements instead of repairs.

Cons

The system becomes sluggish when closing off work orders beyond the sixth or seventh. I've personally experienced this issue, and I wonder if there's a way to speed up the process and make it more efficient (I suspect our internet service may also play a role).

“Best Maintenance Request System EVER!!!

Pros

The software and system are smooth to use and configure. The enhanced communication through email notifications for received and completed tasks has proven incredibly helpful. The ability to attach documents and images to maintenance requests has been a resounding success, greatly assisting our team. Among our favorite features are the comprehensive task tracking, reporting, and analysis options, as well as the ability to assign priority levels and specify areas.

Cons

The software offers minimal additional features that could enhance its functionality. It would be beneficial to have more email notifications when changes are made to tasks. Additionally, greater flexibility and additional features in the maintenance request submission form could expand the software's potential uses.

“Maintenance Care

Pros

This program effectively organizes all our work orders. I recently attended a webinar on reports, and I'm thrilled with the multitude of options available.

Cons

At the moment, I can't think of any drawbacks worth mentioning.