Maintenance Care Reviews

Pros

Getting started felt easy and the flexibility to adjust things around my company's setup makes the system much more practical for me.

Cons

On my end, nothing major has come up so far. I haven't really noticed any significant problems or frustrations that stand out enough for me to point out.

Pros

Using the tool was easy from the beginning and the detailed reporting gives me a clear view of everything I need.

Cons

For me, the main thing missing is more flexible pricing. I'd prefer being able to select only the features I actually use and pay accordingly, because that would make the overall cost feel more reasonable.

Pros

Switching away from paper forms has made daily work much easier for me, especially when I can access information while I'm out in the field.

Cons

There have been a couple of minor issues with certain fields but nothing that has seriously disrupted my work. One improvement I'd really appreciate is having multiple task priority levels, since right now there's only one option and more levels would help me organize tasks better.

Pros

Sending out work requests through the system has been effective in my experience and the setup feels easy to handle.

Cons

One area that could definitely be improved is report creation. It works and gets the job done but putting reports together could be simpler and require less effort.

Pros

The software felt reliable from the start and the scheduling features allow me to organize tasks without any hassle.

Cons

My only real complaint is the lack of a drag-and-drop calendar feature. Having that option would make setting up schedules or adjusting them much easier for me.

Pros

Setting up tasks and schedules is quick and keeping asset details like model and serial numbers in one place saves time for me during service calls.

Cons

What I'd most like to see improved is the reporting side of things. Exporting everything to Excel works for now, so I can still manage but it would be much better if the platform offered more field choices and stronger grouping options directly inside the system.

Pros

Starting with the tool required very little effort and the ticketing system has been simple for me to manage.

Cons

Honestly, I don't have anything negative to say about it. Everything has been working as expected for me and I haven't run into any issues that feel worth mentioning.

Pros

Staying updated on requests is easy because the system sends them directly to my phone which makes things very convenient for me.

Cons

The only issue I've run into is with the mobile alerts, because they somehow turned off on my device. Because of that, I've had to keep checking my phone manually instead of getting notified right away whenever a new request is submitted. It does seem like something that could probably be fixed without too much trouble but I haven't reached out for support about it yet.

Pros

The layout is organized well and navigating through the app feels smooth for me.

Cons

From what I understand, before the current GUI was set up, adding new features to MC on the development side used to take a very long time. I also feel that for work orders, it should be required to enter comments explaining what was done along with how much time it took to finish the job.

Pros

Documenting tool issues takes almost no effort and whenever I needed help the support team was very responsive to me.

Cons

only downside for me is that we didn't start using this tool sooner.

Pros

Everyone on the team can use the system easily and the affordable pricing makes it a great option for me.

Cons

really can't think of any downsides. In my experience, it works perfectly for our organization with more than 20 sites and around 30 buildings and I feel like it would perform just as well for a much smaller setup with only one building too.

Pros

Tracking assets, maintenance and reports in one place helps me manage multiple properties more efficiently.

Cons

the program can do a lot and there are helpful resources built in along with excellent support whenever I need assistance. The only thing I'd really like to see is more webinars, since everyone learns in different ways and having more training options would be useful.

Pros

Keeping tasks organized and prioritized has become much easier for me with this tool.

Cons

From the very beginning, I've found this tool genuinely helpful in my day-to-day work. I honestly haven't run into anything I dislike about it so far.

Pros

it is really useful for keeping track of work orders and invoices and it also makes inventory and asset management much easier to handle. From my experience, everything feels more organized when I use it which saves me time and helps me stay on top of daily tasks.

Cons

not a con but certain fields can't be edited, so I have to stick with the assigned ones even when they don't fully match what I need. That part can feel a bit limiting at times.

Pros

I've found this tool really easy to use and it does a great job of tracking the important data we need while also helping us communicate more effectively. For me, it feels like a smart solution for managing a facility and keeping everything more organized.

Cons

At this stage, I'm still getting familiar with all of the tool's features and functions. That said, from what I've seen it's been delivering what I was hoping for and meeting our needs well.

Pros

What I like most is how flexible this program is. It gives me quick and easy access to specific machinery and I can also pull up the records connected to that equipment without any hassle. From my experience, it makes finding the right information much simpler and helps me stay organized when managing equipment details.

Cons

One limitation I've run into is that I can't transfer a task from one facility to another after the task has already been created. For me, that makes things a bit less convenient when plans change or when a task needs to be reassigned between locations.

Pros

Having Susan there to teach and mentor me has been incredibly valuable and I've really appreciated how helpful and supportive she has been throughout the process.

Cons

no complaints. I've found the system easy to use and easy and the representative has been amazing. I'm truly grateful for all of Susan's help.

Pros

It makes it really easy for me to stay on top of work orders and I'm always able to see right away when each one has been completed.

Cons

Honestly, I don't have any real complaints. I also haven't had any trouble training my team on how to use it.

Pros

What I like most about this tool is how easy it is to use. I've found it to be very flexible and that makes day-to-day work much smoother for me. From my experience, just about anyone on the team can use it without much trouble which is a big plus.

Cons

From my experience, DETSET could definitely benefit from a bit more flexibility. I'd really appreciate having more ways to customize things, especially when it comes to building my own lists or adding custom form fields and boxes that better match how I work.

Pros

I like that daily assignments keep me on track and my work is clearly assigned and consistently monitored as I make progress. That structure has really helped me stay organized and focused every day.

Cons

The biggest drawback for me has been the time it takes to learn everything. It took a while before I felt fully comfortable using the system and understanding how all the pieces fit together.