Maintenance Care Reviews

Pros

What I really like about this tool is how well the scheduling and tracking features work for handling tasks and managing personnel. I've found it really helpful for staying organized and keeping a clear view of who is doing what and when.

Cons

Something I've noticed is that I can't assign more than one person to the same task or job. In situations where multiple people need to work on something together, that limitation makes things a bit difficult for me.

Pros

I do like that it lets me keep track of our work orders digitally which is definitely more convenient than handling everything manually.

Cons

Uploading photos from an iPhone has been a problem in my case. When I add pictures through my phone, my coworkers often can't view them unless they switch to a computer which makes sharing inconvenient. I've also struggled with the reporting area because it can be confusing and I find it hard to clearly see the date in the layout when reports are generated.

Pros

this tool doesn't feel overly complicated the way a lot of other systems do. I find the homepage clean, easy and really easy to move around in without wasting time. The asset tracking is especially useful for me and being able to include photos makes it even better. I also think the work order creation page is a strong feature because it helps operators clearly report deficiencies in a practical way.

Cons

One improvement I'd really like to see is the ability to add barcode or sticker options for spare parts, since assets already have that feature. I think that would make an already strong WMS even better. The reporting page could also use a refresh because, in my experience, it would be easier to work with if it were redesigned a bit.

Pros

What I like most is that nearly all the information I need about my facility is available in one place which makes it much easier for me to stay organized and find what I need quickly.

Cons

What gets frustrating for me sometimes is receiving multiple emails about the exact same issue at the same time. Those repeated notifications can feel unnecessary and a little overwhelming.

Pros

For our department, I've found that handling work orders in this tool is a lot easier than trying to manage everything on paper. Using it has definitely made the process feel more easy and less messy for me.

Cons

The reporting side is where I struggle the most. I find the reports difficult to work with and they don't always give me the full picture because some important fields can't be added. For example, not being able to include labor costs makes the reports less useful for the way I need to analyze things.

Pros

Whenever I had questions, I got quick answers and I really appreciated how helpful the team was throughout the process.

Cons

As far as my experience goes, I honestly don't have any complaints or negative points to mention about the software.

Pros

I really value the text message alerts this tool sends to staff because they keep everyone informed about their assigned tasks right away. What stands out to me even more is how clear and easy-to-read the dashboard is, since it lets me quickly review the workload and understand what needs attention without any hassle.

Cons

In our environment, I really haven't noticed any major drawbacks. The system has been working well for what we need and I haven't run into issues worth pointing out.

Pros

Regular feature updates keep the tool improving over time and tracking scheduled work has become much simpler for me compared to the way we handled it before.

Cons

One limitation I've noticed is when trying to use it as an IT help desk tool. I had hoped it would handle IT asset management better but that part of the platform feels a bit limited compared to what I expected.

Pros

Keeping track of tasks is easy and reviewing previously completed jobs whenever needed works well for me.

Cons

Something I'd still like is the ability to search for tickets older than 30 days directly from the mobile app. Right now I have to adjust settings first and being able to do it instantly would save me time.

Pros

Whether I'm using it online or through the app, I find it easy to use and navigate the program.

Cons

We find every aspect of the program advantageous.

Pros

This program is simple to use and accessible, especially for older workers.

Cons

There are no significant problems, except few

Pros

The ease of use is remarkable. The layout is fantastic, and I appreciate being able to track multiple requests. It offers multiple layers for projecting and future planning.

Cons

Occasionally, there are an overwhelming number of options and pages, leading to user confusion and wasted time.

Pros

The latest version has a cleaner look, and the reports provide valuable information. However, there is room for improvement in terms of readability and presentation.

Cons

The two most impactful missing features are: 1) the ability to print all the displayed columns, including vendor information, without having to manually open and display them; and 2) the unavailability of pictures taken and uploaded through the app for everyone to view or print. Currently, someone has to manually send them via email, and we have to upload them manually to the work order.

Pros

The management of work orders has greatly improved our maintenance efficiency. With Preventive Maintenance Scheduling, we no longer overlook important equipment maintenance that was previously neglected.

Cons

I can't think of any downsides; it has been excellent. It's worth every penny.

Pros

I find it easy to use, and I can generate detailed reports with this software.

Cons

It would be beneficial to have the capability to adjust the field size to input field names and descriptions.

Pros

We were able to consolidate two programs into one, and the price is fair. This program offers a wide range of capabilities.

Cons

There is nothing we dislike about it.

Pros

It enables quick communication of issues and efficient documentation of resolutions.

Cons

It's not possible to edit comments after creating a task. Sometimes, there are mistakes or misspellings that I would like to correct.

Pros

The software has a well-designed user interface that is easy to navigate, even for beginners. It provides helpful feedback when tasks are completed.

Cons

The search function for individual equipment is nonexistent, requiring workarounds.

Pros

Having work orders digitized from the start greatly assists my team in addressing all items promptly. The instant notifications upon submission are awesome.

Cons

In my opinion, administrative permissions shouldn't be necessary to add or remove users from accessing and completing work orders.

Pros

Our previous system involved physical binders in each wing of our facility. We had to walk back and forth, checking the binders, bringing the information to our office, and prioritizing tasks. This tedious process was repeated multiple times a day, and urgent matters could be delayed. MaintenanceCare eliminated these steps and streamlined our entire workflow.

Cons

There is a lack of feedback provided to the person who submits a work order. They receive notification of task completion, but nothing about the steps taken or pending completion, such as requiring additional parts or subcontractors. Having this feature would greatly improve communication between staff, management, and maintenance personnel.