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NETfacilities Reviews
64 Review(s)
softwareOverall Rating
4.5
64 Review(s)
Rating Distribution
5
(37)
4
(24)
3
(3)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
64 Review(s)
Rating Distribution
5
(37)
4
(24)
3
(3)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
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Ratings
Provider Size
Time Used
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NetFacilities Review
NetFacilities Review
Pros
The wide range of features impressed me, especially what you can do with asset entries. The software has always felt intuitive to me.
Cons
While using this software, I encountered a bug that prevented me from copying assets and their PM schedules, resulting in an error message. AMT support did address my issue and resolved it, but unfortunately, they didn't inform me when it was fixed. I had to find out on my own.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Rob
Mechanical or Industrial Engineering, 500+ employees
Less than a year
March 2020
Satisfied customer
Satisfied customer
Pros
I really like that the NETfacilities team continually updates the platform based on customer feedback! This has kept me loyal to the platform year after year. Customer service is excellent, very intuitive, and they keep improving the ease of searching for information on my site.
Cons
Honestly, there's not much about this software that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dave
Paper & Forest Products, 101-500 employees
More than a year
March 2020
Easy to Use & Great Customer Support
Easy to Use & Great Customer Support
Pros
The software is highly intuitive. Their customer support is outstanding - they are helpful, take support seriously, and respond promptly.
Cons
I'd like more customization options for viewing data, generating reports, and in the forms our staff use to submit work requests.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Donna
Government Administration, 1-10 employees
More than a year
March 2020
Quality = Price
Quality = Price
Pros
This software is intuitive and even people without a facilities background can easily log in and create a work order. It's a budget-friendly option.
Cons
There should be better prompts to ensure that when certain trades are selected, an asset must be tagged before creating a work order. The mobile interface is costly and not very effective. This was the most affordable option, and it shows. Customizable reports are needed.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
4
Chelsea
Restaurants, 500+ employees
More than a year
February 2020
St Columban
St Columban
Pros
Finally, a place to organize all the parish and school assets. This system helps the staff remember to do PMs and seasonal tasks by organizing, tracking, and reminding us of the work.
Cons
Navigation is improving but remains somewhat awkward. I wish I could control the order and selection of fields across the top, such as prioritizing the work description over the work number.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patrick
Religious Institutions, 51-100 employees
More than a year
February 2020
System Is Unstable
System Is Unstable
Pros
The software is simple to use and can be tailored specifically to the end users' needs.
Cons
The software is unstable, frequently crashing and logging users out despite clearing the cache and switching browsers. It continues to provide intermittent, unreliable service.
Ease of use
5
Value for money
5
Customer Support
2
Functionality
7
Micchelle
Airlines/Aviation, 500+ employees
More than a year
February 2020
Netfacilities Survey
Netfacilities Survey
Pros
It's easy to use and to create new work orders.
Cons
It's not clear how to generate specific types of reports, and it's difficult to delete users who have open work orders but are no longer with the company.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Abel
Health, Wellness and Fitness, 101-500 employees
Less than a year
February 2020
Review of NETfacilities Software
Review of NETfacilities Software
Pros
This software makes our work much simpler for both the person inputting the work order and the employee performing the work.
Cons
My use of the software is limited, so I don't have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Margaret
Religious Institutions, 51-100 employees
More than a year
January 2020
Great software for what it does
Great software for what it does
Pros
I love how easy it is to operate and the flexibility to tailor each site to our needs.
Cons
For a small company, the annual renewal cost can be off-putting. A scaled pricing model would be easier to manage.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Tony
Hospitality, 11-50 employees
More than a year
January 2020
DAL Review
DAL Review
Pros
It's easy for me to use, and I haven't received any complaints from users who use it more frequently, like our Airport Operations Center that runs 24/7.
Cons
I dislike how NetFacilities intermittently logs off automatically, making it hard to replicate and resolve the issue promptly.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Sherice
Information Technology and Services, 500+ employees
More than a year
January 2020
NetFacilities from an Administrator Stand Point
NetFacilities from an Administrator Stand Point
Pros
This software eliminated a lot of paper trails and offered a more electronic solution.
Cons
Sometimes the system freezes, which is expected with new software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Delores
Medical Practice, 51-100 employees
More than a year
January 2020
Netfacilites at ABU
Netfacilites at ABU
Pros
I like that the software is very intuitive and that we can access it from anywhere, not just the office.
Cons
The associated cost could be lower to make it more appealing.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Bonnie
Education Management, 101-500 employees
More than a year
January 2020
An Effective Facilities Management Tool
An Effective Facilities Management Tool
Pros
NetFacilities has a very intuitive interface that allows our clients to request building services or report maintenance issues effortlessly. It also has numerous tools to help our team manage and plan repairs, ensuring that requests are not overlooked.
Cons
I wish there were more options to customize reports. The ability to generate tailored reports would significantly enhance this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jean-Alexandre
Government Administration, 500+ employees
More than a year
February 2019
Excellent sofeware
Excellent sofeware
Pros
I like the software's flexibility for our Facilities Department. We can track many different areas, workloads, and it provides great accountability for employees, tenants, and vendors.
Cons
I don't like that the software can't handle electronic signatures for key receipts and other important documents. Additionally, the mobile app doesn't allow sending out news, events, or important updates to keep everyone informed.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Terrill
Hospital & Health Care, 51-100 employees
Less than a year
January 2019
GREAT PRODUCT
GREAT PRODUCT
Pros
I'm fascinated by its flexibility and ease of use, as it doesn't require much training to get accustomed to the system. It's very easy to manage work orders, assets, and inventory.
Cons
Not much to criticize. I'd like more improvements and customization options to meet specific needs. I recommend this product. Try it, and you won't regret it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Roland
Banking, 11-50 employees
More than a year
December 2018
Easy to work with this Program
Easy to work with this Program
Pros
It is intuitive, and anyone can quickly understand it. Nothing too complicated, and I love it for all my work orders.
Cons
Occasionally, closing a work order follows a different process than usual. You need to pay attention to which criteria apply to each work order.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Maria
Religious Institutions, 51-100 employees
More than a year
December 2018
Net Facilities review
Net Facilities review
Pros
It provides the ability to submit, edit, and communicate about work orders.
Cons
The software lacks a vehicle booking system.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Charlene
Education Management, 101-500 employees
Less than a year
December 2018
Great Product
Great Product
Pros
This software is very easy to use, and the auto-pilot function is excellent!
Cons
There are a few issues. Sometimes when I close a work order, it doesn't get filed right away.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
David
Commercial Real Estate, 11-50 employees
More than a year
November 2018
Easy Software to Use
Easy Software to Use
Pros
The ease of entering and processing work orders is great.
Cons
There's a delay when opening work orders for editing.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Carol
Religious Institutions, 51-100 employees
More than a year
November 2018
NetFacilities is easy!
NetFacilities is easy!
Pros
Submitting a work order is very Simple.
Cons
The abundance of features can sometimes slow down the website.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Autumn
Hospital & Health Care, 500+ employees
Less than a year
November 2018
Good tool
Good tool
Pros
NetFacilities is a useful tool for work orders, inventory, and preventive maintenance.
Cons
Our IT department set up the infrastructure without input from the Maintenance department. Now that we outsource IT, no one here knows how to update or modernize the program to keep up with building changes.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
James
Non-Profit Organization Management, 51-100 employees
More than a year
November 2018
SBH Review
SBH Review
Pros
I like the menu-driven options and the dashboard overview.
Cons
I can't search by two factors, such as site and originator.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Lynn
Individual & Family Services, 101-500 employees
More than a year
November 2018
Review
Review
Pros
Simple, easy to navigate, and organizes everything well.
Cons
Each click opens a new tab, and push notifications are needed.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Sahran
Biotechnology, 51-100 employees
Less than 6 months
November 2018
Good Value from a long term customer
Good Value from a long term customer
Pros
I value the product's flexibility and ease of use.
Cons
I'd love to see more improvements added quickly or the ability to specialize the software more to our needs.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Scott
Non-Profit Organization Management, 11-50 employees
More than a year
November 2018
A powerful toll for facilities management
A powerful toll for facilities management
Pros
I enjoy the detailed tagging of equipment and the location of issues. It makes it easy to pinpoint exactly where the problems are.
Cons
The interface is a bit cumbersome. I'm not sure how to improve it, but graphical tweaks, such as better tooltips when hovering over items, could help.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Gerald
Hospitality, 51-100 employees
More than a year
November 2018
Good program
Good program
Pros
Submitting work orders is very Simple and something we do frequently.
Cons
It's challenging to locate work orders I've submitted for my specific location due to our agency having multiple sites.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
November 2018
Ease of use and functuality
Ease of use and functuality
Pros
This program comprehensively manages our facility maintenance. It's customizable and serves as our central hub for everything from construction to housekeeping and special property needs.
Cons
Depending on the computer, it occasionally locks up or freezes.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
jennifer
Health, Wellness and Fitness, 101-500 employees
More than a year
November 2018
GRHA netfacilities review
GRHA netfacilities review
Pros
Operating it is seamless, with instant reports and excellent customer service.
Cons
I have no complaints; it meets all my daily tracking and reporting needs.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
patrick
Hospital & Health Care, 500+ employees
More than a year
November 2018
Great Way To Manage Facilities!
Great Way To Manage Facilities!
Pros
What stands out to me the most is its intuitive interface.
Cons
So far, I haven't encountered any issues. It functions as expected.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dagmar
Facilities Services, 11-50 employees
More than a year
November 2018
Springbrook
Springbrook
Pros
It operates swiftly, effectively, and is very Simple.
Cons
There are hardly any downsides; this software works excellently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
joseph
Consumer Services, 500+ employees
More than a year
November 2018
Commercial use
Commercial use
Pros
It provides maintenance with immediate access to work orders, even on the go, which simplifies tracking labor and time for our maintenance team when done accurately.
Cons
Some tenants prefer calling instead of submitting work orders online. It might be because it's either too difficult or simply easier to call.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Jeff
Facilities Services, 11-50 employees
More than a year
November 2018
Review
Review
Pros
It efficiently handles facility work orders.
Cons
The software isn't always intuitive; sometimes, selections on the user's end cause issues with the view on the facilities end. Agency-specific details don't always fit into the online system.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Amanda
Non-Profit Organization Management, 500+ employees
More than a year
November 2018
Netfacilities review
Netfacilities review
Pros
As an administrator for NF at our facility, I like how easily I can change passwords and oversee my team's activities at a glance. Being able to discuss issues directly within the ticketing system is fantastic.
Cons
I have no issues with NetFacilities at all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kerin
Hospital & Health Care, 51-100 employees
More than a year
November 2018
Outstanding support and product!
Outstanding support and product!
Pros
The greatest benefit of this program is its simplicity. It simplifies training for both our maintenance and regular staff who submit work requests. When we encounter uncertainties, Net Facilities support is always just a quick call away.
Cons
The trickiest part was setting up the chargeback area. We needed a "cost centre" attached and used "class" for this, which works adequately.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hope
Education Management, 101-500 employees
More than a year
November 2018
My experience....
My experience....
Pros
I like the convenience of being able to log on to NetFacilities and swiftly place a work order for urgent matters at my site. All necessary information is included in the order, saving me additional effort. Plus, it's easy to access completed work records, which is valuable for audits.
Cons
I honestly don't have anything negative to say about this software. It's very simple to use.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Patty
Non-Profit Organization Management, 500+ employees
More than a year
November 2018
ease of entering information
ease of entering information
Pros
Entering work orders with this program is incredibly Simple.
Cons
I haven't found anything I dislike yet.
Ease of use
8
Value for money
5
Customer Support
7
Functionality
8
Valerie
Hospital & Health Care, 500+ employees
More than a year
November 2018
Love it
Love it
Pros
It communicates rapidly with our main department responsible for repairs.
Cons
There are many interfaces; I prefer to keep it Simple.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tiffany
Hospital & Health Care, 500+ employees
More than a year
November 2018
New Customer
New Customer
Pros
The app's ease of use greatly enhances the software's preventive maintenance capabilities.
Cons
I haven't noticed anything yet as I'm still new to the software. We had a bit of trouble setting up inventory but the help desk guided us through it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 101-500 employees
Less than 6 months
November 2018
Maintenance
Maintenance
Pros
Navigating and using it is Simple and intuitive.
Cons
Some employees have difficulty putting orders in the correct place.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brian
Recreational Facilities and Services, 51-100 employees
More than a year
November 2018
Atlanta Humane Society
Atlanta Humane Society
Pros
I've relied on it for several years now, and it's been instrumental in managing multiple sites.
Cons
The only downside is that I wish it could assign a user to multiple sites.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Deanie
Non-Profit Organization Management, 51-100 employees
More than a year
November 2018
Review from Property Mgmt
Review from Property Mgmt
Pros
Navigation is Simple without unnecessary clutter. Everything is logically organized.
Cons
I loved everything about this software. No complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cherena
Hospital & Health Care, 500+ employees
More than a year
November 2018
NetFacilities Review
NetFacilities Review
Pros
The system guides you through tasks smoothly and notifies you if any fields are left blank.
Cons
It can be a bit difficult to find old work orders at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chip
Commercial Real Estate, 11-50 employees
More than a year
November 2018
Netfacilities user
Netfacilities user
Pros
When fully employed, this software proves to be one of the most invaluable tools available.
Cons
Some features are not easy to access.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Rick
Health, Wellness and Fitness, 51-100 employees
More than a year
November 2018
Customer Service is the best!!!
Customer Service is the best!!!
Pros
The interface is clean and easy to navigate, while the dashboard provides all the necessary insights.
Cons
The permissions can get a bit confusing, but customer service always resolves it quickly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ray
Facilities Services, 51-100 employees
More than a year
November 2018
Wouldn't run a facility without it!
Wouldn't run a facility without it!
Pros
Delegating tasks to staff is seamless without the need for paperwork, calls, or texts. It also allows me to track staff productivity efficiently.
Cons
I haven't found anything negative. I am very satisfied with this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jean
Non-Profit Organization Management, 500+ employees
More than a year
November 2018
Good program for our Facility
Good program for our Facility
Pros
I like that multiple users can access the program, each tailored to their respective departments.
Cons
Adding PMs into the system is somewhat confusing and involves too many steps.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Mila
Religious Institutions, 51-100 employees
More than a year
November 2018
Netfacilities
Netfacilities
Pros
It's user-friendly, and the customer support team is exceptional.
Cons
It takes too long between screens; data should be stored locally.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Alan
Hospital & Health Care, 101-500 employees
More than a year
November 2018
Net facilities
Net facilities
Pros
Both the user and vendor portals are easy to navigate.
Cons
We can't customize sections specifically for our needs. There are also issues with the inventory module for requesting and receiving items.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Jeremy
Entertainment, 101-500 employees
More than a year
November 2018
NetFacilities Review
NetFacilities Review
Pros
Creating work orders is simple, and the program itself is intuitive even for first-time users.
Cons
I don't like the reporting options and wish there was a way to customize them. The options are great but sometimes not exactly what I need and feel restrictive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Facilities Services, 1-10 employees
More than a year
November 2018
Excellent Facilities Management Software
Excellent Facilities Management Software
Pros
This software has significantly enhanced our ability to organize and monitor our Facilities Operations, from work orders to staff management and contractor oversight.
Cons
I regret not implementing it sooner, though this isn't an issue with the software itself.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Terrie
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
November 2018
Filters
Sort by:
NetFacilities Review
NetFacilities Review
Pros
The wide range of features impressed me, especially what you can do with asset entries. The software has always felt intuitive to me.
Cons
While using this software, I encountered a bug that prevented me from copying assets and their PM schedules, resulting in an error message. AMT support did address my issue and resolved it, but unfortunately, they didn't inform me when it was fixed. I had to find out on my own.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Rob
Mechanical or Industrial Engineering, 500+ employees
Less than a year
March 2020
Satisfied customer
Satisfied customer
Pros
I really like that the NETfacilities team continually updates the platform based on customer feedback! This has kept me loyal to the platform year after year. Customer service is excellent, very intuitive, and they keep improving the ease of searching for information on my site.
Cons
Honestly, there's not much about this software that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dave
Paper & Forest Products, 101-500 employees
More than a year
March 2020
Easy to Use & Great Customer Support
Easy to Use & Great Customer Support
Pros
The software is highly intuitive. Their customer support is outstanding - they are helpful, take support seriously, and respond promptly.
Cons
I'd like more customization options for viewing data, generating reports, and in the forms our staff use to submit work requests.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Donna
Government Administration, 1-10 employees
More than a year
March 2020
Quality = Price
Quality = Price
Pros
This software is intuitive and even people without a facilities background can easily log in and create a work order. It's a budget-friendly option.
Cons
There should be better prompts to ensure that when certain trades are selected, an asset must be tagged before creating a work order. The mobile interface is costly and not very effective. This was the most affordable option, and it shows. Customizable reports are needed.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
4
Chelsea
Restaurants, 500+ employees
More than a year
February 2020
St Columban
St Columban
Pros
Finally, a place to organize all the parish and school assets. This system helps the staff remember to do PMs and seasonal tasks by organizing, tracking, and reminding us of the work.
Cons
Navigation is improving but remains somewhat awkward. I wish I could control the order and selection of fields across the top, such as prioritizing the work description over the work number.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patrick
Religious Institutions, 51-100 employees
More than a year
February 2020
System Is Unstable
System Is Unstable
Pros
The software is simple to use and can be tailored specifically to the end users' needs.
Cons
The software is unstable, frequently crashing and logging users out despite clearing the cache and switching browsers. It continues to provide intermittent, unreliable service.
Ease of use
5
Value for money
5
Customer Support
2
Functionality
7
Micchelle
Airlines/Aviation, 500+ employees
More than a year
February 2020
Netfacilities Survey
Netfacilities Survey
Pros
It's easy to use and to create new work orders.
Cons
It's not clear how to generate specific types of reports, and it's difficult to delete users who have open work orders but are no longer with the company.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Abel
Health, Wellness and Fitness, 101-500 employees
Less than a year
February 2020
Review of NETfacilities Software
Review of NETfacilities Software
Pros
This software makes our work much simpler for both the person inputting the work order and the employee performing the work.
Cons
My use of the software is limited, so I don't have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Margaret
Religious Institutions, 51-100 employees
More than a year
January 2020
Great software for what it does
Great software for what it does
Pros
I love how easy it is to operate and the flexibility to tailor each site to our needs.
Cons
For a small company, the annual renewal cost can be off-putting. A scaled pricing model would be easier to manage.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Tony
Hospitality, 11-50 employees
More than a year
January 2020
DAL Review
DAL Review
Pros
It's easy for me to use, and I haven't received any complaints from users who use it more frequently, like our Airport Operations Center that runs 24/7.
Cons
I dislike how NetFacilities intermittently logs off automatically, making it hard to replicate and resolve the issue promptly.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Sherice
Information Technology and Services, 500+ employees
More than a year
January 2020
NetFacilities from an Administrator Stand Point
NetFacilities from an Administrator Stand Point
Pros
This software eliminated a lot of paper trails and offered a more electronic solution.
Cons
Sometimes the system freezes, which is expected with new software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Delores
Medical Practice, 51-100 employees
More than a year
January 2020
Netfacilites at ABU
Netfacilites at ABU
Pros
I like that the software is very intuitive and that we can access it from anywhere, not just the office.
Cons
The associated cost could be lower to make it more appealing.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Bonnie
Education Management, 101-500 employees
More than a year
January 2020
An Effective Facilities Management Tool
An Effective Facilities Management Tool
Pros
NetFacilities has a very intuitive interface that allows our clients to request building services or report maintenance issues effortlessly. It also has numerous tools to help our team manage and plan repairs, ensuring that requests are not overlooked.
Cons
I wish there were more options to customize reports. The ability to generate tailored reports would significantly enhance this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jean-Alexandre
Government Administration, 500+ employees
More than a year
February 2019
Excellent sofeware
Excellent sofeware
Pros
I like the software's flexibility for our Facilities Department. We can track many different areas, workloads, and it provides great accountability for employees, tenants, and vendors.
Cons
I don't like that the software can't handle electronic signatures for key receipts and other important documents. Additionally, the mobile app doesn't allow sending out news, events, or important updates to keep everyone informed.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Terrill
Hospital & Health Care, 51-100 employees
Less than a year
January 2019
GREAT PRODUCT
GREAT PRODUCT
Pros
I'm fascinated by its flexibility and ease of use, as it doesn't require much training to get accustomed to the system. It's very easy to manage work orders, assets, and inventory.
Cons
Not much to criticize. I'd like more improvements and customization options to meet specific needs. I recommend this product. Try it, and you won't regret it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Roland
Banking, 11-50 employees
More than a year
December 2018
Easy to work with this Program
Easy to work with this Program
Pros
It is intuitive, and anyone can quickly understand it. Nothing too complicated, and I love it for all my work orders.
Cons
Occasionally, closing a work order follows a different process than usual. You need to pay attention to which criteria apply to each work order.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Maria
Religious Institutions, 51-100 employees
More than a year
December 2018
Net Facilities review
Net Facilities review
Pros
It provides the ability to submit, edit, and communicate about work orders.
Cons
The software lacks a vehicle booking system.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Charlene
Education Management, 101-500 employees
Less than a year
December 2018
Great Product
Great Product
Pros
This software is very easy to use, and the auto-pilot function is excellent!
Cons
There are a few issues. Sometimes when I close a work order, it doesn't get filed right away.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
David
Commercial Real Estate, 11-50 employees
More than a year
November 2018
Easy Software to Use
Easy Software to Use
Pros
The ease of entering and processing work orders is great.
Cons
There's a delay when opening work orders for editing.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Carol
Religious Institutions, 51-100 employees
More than a year
November 2018
NetFacilities is easy!
NetFacilities is easy!
Pros
Submitting a work order is very Simple.
Cons
The abundance of features can sometimes slow down the website.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Autumn
Hospital & Health Care, 500+ employees
Less than a year
November 2018
Good tool
Good tool
Pros
NetFacilities is a useful tool for work orders, inventory, and preventive maintenance.
Cons
Our IT department set up the infrastructure without input from the Maintenance department. Now that we outsource IT, no one here knows how to update or modernize the program to keep up with building changes.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
James
Non-Profit Organization Management, 51-100 employees
More than a year
November 2018
SBH Review
SBH Review
Pros
I like the menu-driven options and the dashboard overview.
Cons
I can't search by two factors, such as site and originator.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Lynn
Individual & Family Services, 101-500 employees
More than a year
November 2018
Review
Review
Pros
Simple, easy to navigate, and organizes everything well.
Cons
Each click opens a new tab, and push notifications are needed.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Sahran
Biotechnology, 51-100 employees
Less than 6 months
November 2018
Good Value from a long term customer
Good Value from a long term customer
Pros
I value the product's flexibility and ease of use.
Cons
I'd love to see more improvements added quickly or the ability to specialize the software more to our needs.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Scott
Non-Profit Organization Management, 11-50 employees
More than a year
November 2018
A powerful toll for facilities management
A powerful toll for facilities management
Pros
I enjoy the detailed tagging of equipment and the location of issues. It makes it easy to pinpoint exactly where the problems are.
Cons
The interface is a bit cumbersome. I'm not sure how to improve it, but graphical tweaks, such as better tooltips when hovering over items, could help.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Gerald
Hospitality, 51-100 employees
More than a year
November 2018
Good program
Good program
Pros
Submitting work orders is very Simple and something we do frequently.
Cons
It's challenging to locate work orders I've submitted for my specific location due to our agency having multiple sites.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
November 2018
Ease of use and functuality
Ease of use and functuality
Pros
This program comprehensively manages our facility maintenance. It's customizable and serves as our central hub for everything from construction to housekeeping and special property needs.
Cons
Depending on the computer, it occasionally locks up or freezes.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
jennifer
Health, Wellness and Fitness, 101-500 employees
More than a year
November 2018
GRHA netfacilities review
GRHA netfacilities review
Pros
Operating it is seamless, with instant reports and excellent customer service.
Cons
I have no complaints; it meets all my daily tracking and reporting needs.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
patrick
Hospital & Health Care, 500+ employees
More than a year
November 2018
Great Way To Manage Facilities!
Great Way To Manage Facilities!
Pros
What stands out to me the most is its intuitive interface.
Cons
So far, I haven't encountered any issues. It functions as expected.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dagmar
Facilities Services, 11-50 employees
More than a year
November 2018
Springbrook
Springbrook
Pros
It operates swiftly, effectively, and is very Simple.
Cons
There are hardly any downsides; this software works excellently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
joseph
Consumer Services, 500+ employees
More than a year
November 2018
Commercial use
Commercial use
Pros
It provides maintenance with immediate access to work orders, even on the go, which simplifies tracking labor and time for our maintenance team when done accurately.
Cons
Some tenants prefer calling instead of submitting work orders online. It might be because it's either too difficult or simply easier to call.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Jeff
Facilities Services, 11-50 employees
More than a year
November 2018
Review
Review
Pros
It efficiently handles facility work orders.
Cons
The software isn't always intuitive; sometimes, selections on the user's end cause issues with the view on the facilities end. Agency-specific details don't always fit into the online system.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Amanda
Non-Profit Organization Management, 500+ employees
More than a year
November 2018
Netfacilities review
Netfacilities review
Pros
As an administrator for NF at our facility, I like how easily I can change passwords and oversee my team's activities at a glance. Being able to discuss issues directly within the ticketing system is fantastic.
Cons
I have no issues with NetFacilities at all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kerin
Hospital & Health Care, 51-100 employees
More than a year
November 2018
Outstanding support and product!
Outstanding support and product!
Pros
The greatest benefit of this program is its simplicity. It simplifies training for both our maintenance and regular staff who submit work requests. When we encounter uncertainties, Net Facilities support is always just a quick call away.
Cons
The trickiest part was setting up the chargeback area. We needed a "cost centre" attached and used "class" for this, which works adequately.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hope
Education Management, 101-500 employees
More than a year
November 2018
My experience....
My experience....
Pros
I like the convenience of being able to log on to NetFacilities and swiftly place a work order for urgent matters at my site. All necessary information is included in the order, saving me additional effort. Plus, it's easy to access completed work records, which is valuable for audits.
Cons
I honestly don't have anything negative to say about this software. It's very simple to use.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Patty
Non-Profit Organization Management, 500+ employees
More than a year
November 2018
ease of entering information
ease of entering information
Pros
Entering work orders with this program is incredibly Simple.
Cons
I haven't found anything I dislike yet.
Ease of use
8
Value for money
5
Customer Support
7
Functionality
8
Valerie
Hospital & Health Care, 500+ employees
More than a year
November 2018
Love it
Love it
Pros
It communicates rapidly with our main department responsible for repairs.
Cons
There are many interfaces; I prefer to keep it Simple.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tiffany
Hospital & Health Care, 500+ employees
More than a year
November 2018
New Customer
New Customer
Pros
The app's ease of use greatly enhances the software's preventive maintenance capabilities.
Cons
I haven't noticed anything yet as I'm still new to the software. We had a bit of trouble setting up inventory but the help desk guided us through it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 101-500 employees
Less than 6 months
November 2018
Maintenance
Maintenance
Pros
Navigating and using it is Simple and intuitive.
Cons
Some employees have difficulty putting orders in the correct place.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brian
Recreational Facilities and Services, 51-100 employees
More than a year
November 2018
Atlanta Humane Society
Atlanta Humane Society
Pros
I've relied on it for several years now, and it's been instrumental in managing multiple sites.
Cons
The only downside is that I wish it could assign a user to multiple sites.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Deanie
Non-Profit Organization Management, 51-100 employees
More than a year
November 2018
Review from Property Mgmt
Review from Property Mgmt
Pros
Navigation is Simple without unnecessary clutter. Everything is logically organized.
Cons
I loved everything about this software. No complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cherena
Hospital & Health Care, 500+ employees
More than a year
November 2018
NetFacilities Review
NetFacilities Review
Pros
The system guides you through tasks smoothly and notifies you if any fields are left blank.
Cons
It can be a bit difficult to find old work orders at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chip
Commercial Real Estate, 11-50 employees
More than a year
November 2018
Netfacilities user
Netfacilities user
Pros
When fully employed, this software proves to be one of the most invaluable tools available.
Cons
Some features are not easy to access.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Rick
Health, Wellness and Fitness, 51-100 employees
More than a year
November 2018
Customer Service is the best!!!
Customer Service is the best!!!
Pros
The interface is clean and easy to navigate, while the dashboard provides all the necessary insights.
Cons
The permissions can get a bit confusing, but customer service always resolves it quickly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ray
Facilities Services, 51-100 employees
More than a year
November 2018
Wouldn't run a facility without it!
Wouldn't run a facility without it!
Pros
Delegating tasks to staff is seamless without the need for paperwork, calls, or texts. It also allows me to track staff productivity efficiently.
Cons
I haven't found anything negative. I am very satisfied with this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jean
Non-Profit Organization Management, 500+ employees
More than a year
November 2018
Good program for our Facility
Good program for our Facility
Pros
I like that multiple users can access the program, each tailored to their respective departments.
Cons
Adding PMs into the system is somewhat confusing and involves too many steps.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Mila
Religious Institutions, 51-100 employees
More than a year
November 2018
Netfacilities
Netfacilities
Pros
It's user-friendly, and the customer support team is exceptional.
Cons
It takes too long between screens; data should be stored locally.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Alan
Hospital & Health Care, 101-500 employees
More than a year
November 2018
Net facilities
Net facilities
Pros
Both the user and vendor portals are easy to navigate.
Cons
We can't customize sections specifically for our needs. There are also issues with the inventory module for requesting and receiving items.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Jeremy
Entertainment, 101-500 employees
More than a year
November 2018
NetFacilities Review
NetFacilities Review
Pros
Creating work orders is simple, and the program itself is intuitive even for first-time users.
Cons
I don't like the reporting options and wish there was a way to customize them. The options are great but sometimes not exactly what I need and feel restrictive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Facilities Services, 1-10 employees
More than a year
November 2018
Excellent Facilities Management Software
Excellent Facilities Management Software
Pros
This software has significantly enhanced our ability to organize and monitor our Facilities Operations, from work orders to staff management and contractor oversight.
Cons
I regret not implementing it sooner, though this isn't an issue with the software itself.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Terrie
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
November 2018