NETfacilities Reviews

“reliable asset tracking

Pros

this tool gives me a trustworthy, well-organized view of all the assets and resources a company owns and the way everything is managed feels properly structured. What I also like is that it brings together the company's needs in one place which gives me a more complete solution and helps improve the overall efficiency of business operations.

Cons

From my experience the business asset valuation part feels a bit slow and not quite as refined as it should be. I'd really like to see more specific, strategic and concise valuation features added especially since those are the kinds of details business investors usually need.

“NetFacilities Review

Pros

The wide range of features impressed me, especially what you can do with asset entries. The software has always felt intuitive to me.

Cons

While using this software, I encountered a bug that prevented me from copying assets and their PM schedules, resulting in an error message. AMT support did address my issue and resolved it, but unfortunately, they didn't inform me when it was fixed. I had to find out on my own.

“Satisfied customer

Pros

I really like that the NETfacilities team continually updates the platform based on customer feedback! This has kept me loyal to the platform year after year. Customer service is excellent, very intuitive, and they keep improving the ease of searching for information on my site.

Cons

Honestly, there's not much about this software that I dislike.

“Easy to Use & Great Customer Support

Pros

The software is highly intuitive. Their customer support is outstanding - they are helpful, take support seriously, and respond promptly.

Cons

I'd like more customization options for viewing data, generating reports, and in the forms our staff use to submit work requests.

“feature-packed and simple tool

Pros

What stood out to me most was the wide range of features available. I was genuinely impressed by how much I could do with the asset entries and that flexibility made the software feel very capable. From my experience the interface also felt simple so I was able to find my way around without much frustration.

Cons

One issue I ran into while using it was a bug that prevented me from copying assets along with their PM schedules and I kept getting an error message. In fairness, AMT support did pay attention to my request and eventually fixed the problem which I appreciated. What frustrated me though, was that I was never notified once it had been resolved so I ended up finding out on my own.

“love the constant updates

Pros

something that keeps me using this platform year after year is how consistently the team improves it based on customer feedback. I really appreciate that they actually listen to users and keep updating the tool in ways that matter. their customer service has also been outstanding. I find the platform very simple and it feels like they are always refining it so I can search my site and find the information I need even faster.

Cons

Honestly I have not come across much to dislike about this software. From where I stand, there really are not any major downsides worth pointing out.

“fantastic support and usability

Pros

software is very user-friendly from the start which made it simple for me to get comfortable using it in daily work. What really stands out to me though, is the customer support. In my experience it's honestly some of the best support I've received from any software company. They've been genuinely helpful, they clearly take support seriously and whenever I've reached out, I've gotten a response in a reasonable amount of time.

Cons

One thing I'd still like to see is more flexibility when it comes to customization. For my team, it would be really helpful to have more control over how data is displayed, how reports are set up and how the forms are designed for staff submitting work requests and related information.

“Quality = Price

Pros

This software is intuitive and even people without a facilities background can easily log in and create a work order. It's a budget-friendly option.

Cons

There should be better prompts to ensure that when certain trades are selected, an asset must be tagged before creating a work order. The mobile interface is costly and not very effective. This was the most affordable option, and it shows. Customizable reports are needed.

“St Columban

Pros

Finally, a place to organize all the parish and school assets. This system helps the staff remember to do PMs and seasonal tasks by organizing, tracking, and reminding us of the work.

Cons

Navigation is improving but remains somewhat awkward. I wish I could control the order and selection of fields across the top, such as prioritizing the work description over the work number.

“System Is Unstable

Pros

The software is simple to use and can be tailored specifically to the end users' needs.

Cons

The software is unstable, frequently crashing and logging users out despite clearing the cache and switching browsers. It continues to provide intermittent, unreliable service.

“Netfacilities Survey

Pros

It's easy to use and to create new work orders.

Cons

It's not clear how to generate specific types of reports, and it's difficult to delete users who have open work orders but are no longer with the company.

“budget-friendly but needs better controls

Pros

the platform feels pretty user-friendly and even people with no background using this kind of tool can log in and create a work order without much trouble. I also found the pricing appealing since it works well if you are trying to stay within a budget and need a lower-cost service.

Cons

What stood out to me is that the system really needs better prompts in place. If certain trades are selected, I think it should require an asset to be tagged before a work order can actually be created. In my view, the mobile interface is an extra cost and it has not been very useful. I'd also like to see more customizable reporting because that is something the product is currently missing.

“all assets in one place

Pros

I finally have one place where I can store and organize all of our parish and school assets and that has made a big difference for me. Instead of staff trying to remember preventive maintenance and seasonal jobs on their own, I can rely on a system that sends reminders, keeps everything organized and tracks the work from start to finish. That alone has helped me feel much more in control of ongoing tasks.

Cons

From my experience the navigation has improved over time but it still feels a bit clunky in places. I'd really like more control over the fields shown across the top especially being able to choose both which ones appear and the order they appear in. For me the work number is not nearly as useful at a quick glance as the description of the work so I'd prefer to prioritize that instead.

“useful setup but unstable

Pros

I found the software easy to use and I can tailor it pretty well to match what the end users actually need. From my experience the programming side is flexible enough that I'm able to adjust it for specific user requirements without too much trouble.

Cons

What really holds it back for me is the instability. I keep seeing the program crash and log users out and that still happens even after I've cleared the cache and switched browsers.

“simple work order creation

Pros

it is very user-friendly and it lets me create new work orders without any hassle. From my experience the overall workflow feels easy which makes day-to-day use much more convenient.

Cons

there should be better clarity around certain report types, because that part can be a bit confusing when I need specific information. I've also noticed that deleting users who are no longer with the company becomes difficult if they still have open work orders tied to their account.

“Review of NETfacilities Software

Pros

This software makes our work much simpler for both the person inputting the work order and the employee performing the work.

Cons

My use of the software is limited, so I don't have any complaints.

“Great software for what it does

Pros

I love how easy it is to operate and the flexibility to tailor each site to our needs.

Cons

For a small company, the annual renewal cost can be off-putting. A scaled pricing model would be easier to manage.

“DAL Review

Pros

It's easy for me to use, and I haven't received any complaints from users who use it more frequently, like our Airport Operations Center that runs 24/7.

Cons

I dislike how NetFacilities intermittently logs off automatically, making it hard to replicate and resolve the issue promptly.

“NetFacilities from an Administrator Stand Point

Pros

This software eliminated a lot of paper trails and offered a more electronic solution.

Cons

Sometimes the system freezes, which is expected with new software.

“Netfacilites at ABU

Pros

I like that the software is very intuitive and that we can access it from anywhere, not just the office.

Cons

The associated cost could be lower to make it more appealing.

“work orders feel effortless

Pros

What I like most is how easy this software is to use. It has really made our day-to-day work much more manageable, both for the person entering the work order and for the employee actually completing the job. From my experience it helps the whole process feel more efficient and less complicated.

Cons

Since my use of the software has been fairly limited so far, I honestly have not run into any issues or complaints worth mentioning.

“flexible websites that fit us

Pros

this tool is simple to use while still giving me the flexibility to build each site around our specific needs. I can shape things the way our team wants instead of forcing our process into a limited setup and that has made the experience much more satisfying for me.

Cons

One thing that gives me pause is the annual renewal price especially for a company with a small number of employees like ours. From my perspective, it would feel much more reasonable if there were a scaled pricing model, because that would make the cost a lot easier for me to justify year after year.

“reliable for round-the-clock use

Pros

this software easy to work with and honestly I haven't had any real issues with it. From what I hear, the users who spend much more time in it than I do especially our Airport Operations Center team that runs 24/7, have not raised any major complaints either.

Cons

the system logs me out automatically from time to time. Because it happens so intermittently, I find it difficult to reproduce the problem quickly enough which makes troubleshooting and resolving it more frustrating.

“less paperwork & better tracking

Pros

Using this software has really reduced the amount of paperwork I used to deal with and I now have a much clearer electronic trail for tracking everything. From my experience it has made recordkeeping feel more organized and a lot more manageable than before.

Cons

At times, I've noticed the system freeze but I can understand that happening with newer software. In my view, it's a minor issue that comes with the adjustment period and doesn't take away too much from the overall experience.

“accessible and user-friendly platform

Pros

What I like most is how user-friendly the software feels in everyday use. I can get into it from practically anywhere instead of being tied to the office and that flexibility has been really valuable for me.

Cons

The main drawback for me is the price that comes with it. If the cost were a bit lower, I'd find it even more appealing and easier to justify.

“asset tracking and maintenance win

Pros

keeping track of our assets is much more manageable with this software. From my experience the preventive maintenance scheduling really stands out and has been one of the best parts of using it.

Cons

One thing that has frustrated me though, is how long it can take when moving from one screen to another. In my use, those delays between screen changes can slow things down more than I'd like.

“An Effective Facilities Management Tool

Pros

NetFacilities has a very intuitive interface that allows our clients to request building services or report maintenance issues effortlessly. It also has numerous tools to help our team manage and plan repairs, ensuring that requests are not overlooked.

Cons

I wish there were more options to customize reports. The ability to generate tailored reports would significantly enhance this software.

“simple requests and repair tracking

Pros

What I like most about this tool is how simple the interface feels. Our clients can quickly submit building service requests or report maintenance problems without any confusion which has made the whole process much more user-friendly for us. I've also found that it comes with a great range of tools that help our team organize repairs, plan work more effectively and stay on top of every request so nothing gets overlooked.

Cons

there should be more flexibility around reporting. From my experience having the option to customize reports in more detail would make the software even more valuable. I feel like tailored reporting features could really take it to the next level.

“helpful employee tracking and mixed performance

Pros

this tool is very user-friendly overall and training new users on it doesn't take much time. What stood out to me is that, while a lot of CMMS options are available in the market, many of them don't really offer a great way to keep track of employees. With this tool, I'm able to handle that much better. Another thing I appreciate is that it includes some reporting features that feel different from what I've seen in similar systems which adds extra value for me.

Cons

this tool does offer a mobile app but its functionality just doesn't feel worth the price. At times, I've also noticed the software can be slow when loading different items which gets frustrating during the workday. After using it continuously for a while, the system doesn't seem to perform very well either. Even though I felt it was fairly simple to learn in the beginning, I still ran into moments where actually using it became harder than expected.

“quick and reliable tool

Pros

I found it simple and fast to use and it gets right to the point without wasting time.

Cons

For me it could include a few more categories although that is not really necessary.

“Excellent sofeware

Pros

I like the software's flexibility for our Facilities Department. We can track many different areas, workloads, and it provides great accountability for employees, tenants, and vendors.

Cons

I don't like that the software can't handle electronic signatures for key receipts and other important documents. Additionally, the mobile app doesn't allow sending out news, events, or important updates to keep everyone informed.

“flexible tracking with strong accountability

Pros

this software is very flexible for our department. I'm able to monitor several different parts of our operations, including workloads and other day-to-day responsibilities, without feeling boxed into one limited process. The system also gives me a great way to keep employees, tenants and vendors accountable which has been really valuable for staying organized and keeping visibility across the department.

Cons

system still does not support electronic signatures for key receipt forms and other important documents that need to be signed. I'm also not happy with the mobile app because I can't send news, event notices, or other important updates through the system to keep management and users informed. For me that limits communication more than it should.

“GREAT PRODUCT

Pros

I'm fascinated by its flexibility and ease of use, as it doesn't require much training to get accustomed to the system. It's very easy to manage work orders, assets, and inventory.

Cons

Not much to criticize. I'd like more improvements and customization options to meet specific needs. I recommend this product. Try it, and you won't regret it.

“Easy to work with this Program

Pros

It is intuitive, and anyone can quickly understand it. Nothing too complicated, and I love it for all my work orders.

Cons

Occasionally, closing a work order follows a different process than usual. You need to pay attention to which criteria apply to each work order.

“Net Facilities review

Pros

It provides the ability to submit, edit, and communicate about work orders.

Cons

The software lacks a vehicle booking system.

“flexible and simple asset management

Pros

What stands out to me most is how flexible and user-friendly this software feels. I didn't need much training to get used to the system which made the onboarding process feel very natural. From my experience managing work orders, assets and inventory is very easy and I've been genuinely impressed by how quickly I could start using it confidently.

Cons

don't have many complaints about it. From what I've seen, there's still room for a few improvements especially when it comes to adding more customization options for specific business needs. Even so, I'd still recommend this product without hesitation because my overall experience with it has been very positive and I feel most users would be happy they gave it a try.

“user-friendly for work orders

Pros

I was able to understand it right away without dealing with anything overly complicated. I really love using it for all of my work orders and from my experience, pretty much anyone could pick it up quickly and start working in it without much trouble.

Cons

nothing negative to say, aside from the fact that closing a work order is sometimes handled differently than the others. In those cases, I just have to pay a little closer attention and check which work order falls under which criteria so I can finish the process correctly.

“helpful work order communication

Pros

I like that it gives me a practical way to submit our work orders, make edits when needed and keep all the communication and discussion around the W.O.'s in one place. From my experience that makes it much easier for me to stay updated and coordinate with others without having to jump between different tools.

Cons

One thing I do feel is missing though, is a vehicle booking system. In my case, having that included would make the platform more complete, because I still have to rely on another method to handle vehicle scheduling.

“Great Product

Pros

This software is very easy to use, and the auto-pilot function is excellent!

Cons

There are a few issues. Sometimes when I close a work order, it doesn't get filed right away.

“Easy Software to Use

Pros

The ease of entering and processing work orders is great.

Cons

There's a delay when opening work orders for editing.

“NetFacilities is easy!

Pros

Submitting a work order is very Simple.

Cons

The abundance of features can sometimes slow down the website.

“Good tool

Pros

NetFacilities is a useful tool for work orders, inventory, and preventive maintenance.

Cons

Our IT department set up the infrastructure without input from the Maintenance department. Now that we outsource IT, no one here knows how to update or modernize the program to keep up with building changes.

“SBH Review

Pros

I like the menu-driven options and the dashboard overview.

Cons

I can't search by two factors, such as site and originator.

“Review

Pros

Simple, easy to navigate, and organizes everything well.

Cons

Each click opens a new tab, and push notifications are needed.

“Good Value from a long term customer

Pros

I value the product's flexibility and ease of use.

Cons

I'd love to see more improvements added quickly or the ability to specialize the software more to our needs.

“A powerful toll for facilities management

Pros

I enjoy the detailed tagging of equipment and the location of issues. It makes it easy to pinpoint exactly where the problems are.

Cons

The interface is a bit cumbersome. I'm not sure how to improve it, but graphical tweaks, such as better tooltips when hovering over items, could help.

“Good program

Pros

Submitting work orders is very Simple and something we do frequently.

Cons

It's challenging to locate work orders I've submitted for my specific location due to our agency having multiple sites.

“Ease of use and functuality

Pros

This program comprehensively manages our facility maintenance. It's customizable and serves as our central hub for everything from construction to housekeeping and special property needs.

Cons

Depending on the computer, it occasionally locks up or freezes.

“GRHA netfacilities review

Pros

Operating it is seamless, with instant reports and excellent customer service.

Cons

I have no complaints; it meets all my daily tracking and reporting needs.

“Great Way To Manage Facilities!

Pros

What stands out to me the most is its intuitive interface.

Cons

So far, I haven't encountered any issues. It functions as expected.