NETfacilities Reviews

“clean layout and easy flow

Pros

The software feels very easy to me and I appreciate how clearly everything is organized so I can move through the system without distraction or confusion.

Cons

I've been very happy with everything this software offers and I really don't have any complaints to mention. In my use so far, nothing has stood out as a problem or frustration.

“helpful checks and simple workflow

Pros

Working through the system has been simple for me and I value the alerts that remind me whenever I leave something incomplete.

Cons

At times, I do have a little trouble locating older work orders especially when I need to go back and find something quickly.

“powerful when fully used

Pros

When I make full use of its features, I find the platform becomes one of the most valuable tools in my workflow.

Cons

One thing I've noticed though, is that some features are not very easy to reach. At times, I have to spend extra effort finding or accessing certain functions which can be a bit frustrating.

“clean dashboard and helpful support

Pros

The layout feels simple to me and the dashboard gives me a clear overview so I can quickly find the information I need.

Cons

found some of the permission settings a bit confusing or overly layered. Still, when that happens, I can count on customer service to step in and sort it out quickly.

“paperless delegation that works

Pros

Assigning tasks has become much easier for me because I can distribute work to my staff without relying on paperwork, calls, or text messages while still monitoring productivity.

Cons

genuinely haven't come across any drawbacks. I'm very satisfied with this software and the way it supports my day-to-day work.

“helpful multi-user setup

Pros

Multiple users can work simultaneously in the program and I appreciate how each setup can be personalized for different departments.

Cons

Adding PMs into the system feels a little confusing on my end and I've noticed there are more steps involved than I'd like. Because of that, the process can take longer than expected and doesn't feel as easy as it should.

“fantastic support and usability

Pros

Daily use feels very user-friendly to me and I've consistently had a positive experience with the helpful customer support team.

Cons

moving from one screen to another can take longer than I'd like. I also feel the software would work better for me if the data were stored locally instead of relying so heavily on the current setup.

“user-friendly portals overall

Pros

Both the user and vendor portals feel easy for me to navigate and I find their simple layout makes everyday tasks much more comfortable.

Cons

What I've found a bit frustrating is the limited ability to customize certain sections specifically for our needs. On top of that, I've also run into some issues in the inventory module especially around requesting and receiving items which has been a drawback for me.

“simple work orders and navigation

Pros

creating work orders in this tool is very easy and the layout feels simple from the start. Even when I first began using it, I was able to move through the program without much confusion which made the whole experience feel user-friendly and approachable.

Cons

reporting side of the software needs to be fixed. I really wish there were more ways to customize reports based on what I actually need. While the available options are great, there are times when they don't quite match what I'm looking for and that can make the system feel a bit limiting.

“powerful operations tracking

Pros

this software has really helped us stay organized and keep better track of our operations. From work orders to staff management to coordinating contractors, I'm able to see everything more clearly and manage it all in one place which has made a real difference for our team.

Cons

Honestly my only regret is that we didn't start using it sooner. That's not a problem with the software itself but looking back, I feel like we could have benefited from it much earlier.

“user-friendly work order setup

Pros

What I like most is how user-friendly the software feels. I can generate and assign work orders very quickly and the whole process is easy enough that I never feel slowed down while using it.

Cons

From my perspective, several reports and screen displays could be improved because I often have to gather information from multiple places instead of finding everything in one report.

“user-friendly item management

Pros

it is very easy to use and manage on a day-to-day basis. Adding new items is also really simple for me which makes the whole process feel much more convenient.

Cons

Keeping track of the audit trail across the rest of the staff has been challenging for me and I would also prefer if email communication were integrated directly into the system.

“mobile access but too many issues

Pros

it is great that I can use it right from my phone which helps me stay on top of new work orders while I'm out in the field. For me having mobile access makes it much more convenient to receive updates without needing to be back at a desk.

Cons

I've found several issues where the system logs me out and then won't allow me to log back in for hours which makes it difficult for me to continue working.

“helpful work order updates

Pros

Receiving email confirmations whenever I submit a work order gives me peace of mind because I can easily verify that it went through and check its current status.

Cons

At this stage, I honestly can't think of any major downsides because the software has worked well for my needs.

“helpful tracking and reporting tools

Pros

The platform feels very user-friendly to me and I appreciate the wide range of features that help me stay organized with tracking and reporting.

Cons

A few times I noticed vendor contact information disappearing unexpectedly and I also experienced occasional glitches and server errors.

“reliable fit for our needs

Pros

Right from the start I was impressed by how quickly I could set everything up and I found the system easy once I began using it.

Cons

User management feels somewhat limited to me and I'd really like to see an API or additional tools that would make handling users more flexible.

“all requests in one place

Pros

Having all types of requests stored in one place makes things much more convenient for me because I don't have to switch between different sections to locate information.

Cons

One thing that throws me off is when the application goes through a major update. I usually need some time to adjust to the new layout or system and that transition can feel a little disruptive at first.

“all-in-one service tracking

Pros

Managing services and work orders in a centralized system works really well for me especially since my technicians can add notes from the start of a job through completion.

Cons

perfect tool overall, I do notice that the service can be a bit slow at times. Aside from that, I honestly haven't had much else to be frustrated about so far.

“Awesome App and Awesome Customer Service!!

Pros

Managing service work orders in one place is invaluable. It enables our technicians to document repairs from start to finish, keeping our customers informed throughout. Direct support is readily available for any questions or issues, enhancing our experience with NetFacilities. The reporting function is particularly useful.

Cons

Despite my appreciation for the reports, there are times when they fail. NetFacilities can be slow occasionally.

“work orders and reporting shine

Pros

Handling all service work orders in a single place makes my workflow much smoother and I find the reporting tools especially helpful for keeping track of operations.

Cons

As much as I really enjoy using the reports, there are times when they do not work properly. I've also noticed that the tool can be a bit slow on occasion which can be frustrating.