NETfacilities Reviews

“Tony Gravett has done an outstanding job with on-going support of our site needs.

Pros

The system is Simple for all site users, making training new staff easy. Its tracking and report generation capabilities are excellent.

Cons

Currently, there's nothing I'm dissatisfied with - more customized report options would be nice, but overall, the choices are adequate.

“Intuitive software with a multitude of tools allowing for highly streamlined maintenance management

Pros

NetFacilities is incredibly intuitive and offers several essential features that streamline our company's maintenance processes. It has eliminated our reliance on a pen-and-paper system, providing a detailed overview of operations that helps us track expenses and maintenance times more effectively. Customization options per user allow us to establish usage hierarchies. The customer support is exceptional, with proactive responses from the CEO addressing our concerns. The system continually evolves with new features, enhancing its functionality.

Cons

While the mobile application is functional and intuitive, it can be slow to load at times. The lack of offline functionality is a minor concern; however, I've been informed it's in development and coming soon.

“Great Facilities Management Software for a fair price

Pros

The software's intuitiveness is matched by excellent customer support. It has grown with our business, continually improving its UI and features.

Cons

We haven't faced any significant issues with NetFacilities. My main concern is coordinating software usage among internal team members, especially in tracking PMs on assets where opinions may differ.

“user-friendly tracking and reporting

Pros

The system feels very user-friendly to me and I find that training new users is quick while the tracking and reporting tools support my daily tasks effectively.

Cons

don't have anything I'm unhappy with. From my experience the reporting options are already great overall although I would still like to see a few more customized report choices added in the future.

“fantastic support and smart tracking

Pros

it is really simple to use and it comes with several important features that have helped us manage our company's maintenance processes much better. Instead of relying on a pen-and-paper system, we're now able to organize work orders much more efficiently which has made a noticeable difference in day-to-day operations. From my experience the platform gives us a far more detailed view of everything going on so we can track company expenses and maintenance turnaround times with a lot more accuracy. What I also like is the full set of customization options available for each user since that lets us create clear hierarchies and control how different people use the system. On top of that, I've been very impressed with the customer support and it's honestly rare to see a CEO personally step in to address concerns. As I continue using it, I can also see that the system keeps evolving, with new and useful features being added regularly to expand what it can do.

Cons

I think the mobile app is functional and still fairly simple but at times I've noticed that it can be a little slow when loading. For me that hasn't been a major issue but it is something worth mentioning. At the moment, there's also no offline functionality although I've been told that feature is already in development and should be available soon.

“maintenance team stays accountable

Pros

it is great that how this software keeps our maintenance staff focused and on schedule. It helps me make sure we stay accountable not only to our customers but also to our own internal standards and responsibilities.

Cons

do not have any cons to mention.

“simple platform that keeps improving

Pros

What I've really liked about this tool is how simple the software feels in day-to-day use and I've also had a very positive experience with the customer support team. From my perspective, the platform has grown right alongside our business and over time I've seen both the interface and the feature set continue to evolve in useful ways.

Cons

haven't run into any major issues with this tool. If I had to point out one frustration, it would be around sharing the software across our internal team since we don't always see eye to eye on the best way to track PMs on assets.

“It's hard to set up because you have to play with it to understand how to set it up.

Pros

I like the potential to streamline workflow using a mobile phone. Our team is enthusiastic about the digital app, although they desire more features to eliminate the need for a computer entirely. An offline option that syncs new records would be ideal for areas with unreliable cell coverage.

Cons

We've encountered numerous glitches, especially since we rely on work orders for invoicing. Establishing a seamless process has been challenging, often taking steps backward. This process has been time-consuming to vet before going live, affecting its perceived value for money.

“NetFacilities is a full featured work order system that works well for our resort property.

Pros

Evaluating cost versus features, the user interface for submitting work orders is Simple and clear. We keep discovering new useful features as the software evolves post-upgrade. The system's web-based nature means no software management headaches, and it offers flexible user permissions and easy setup control. Customer service promptly addresses any issues.

Cons

The menu interface feels a bit clunky, and it can take time to locate infrequently used menus. Adding items to menus mid-task can disrupt workflow, although some menus now feature add buttons. The help menu could be more user-friendly, though it's gradually improving for those hesitant to call support.

“5 Star, Great Company - Very customer oriented, stable website and in tune with the industry needs.

Pros

The service is receptive to suggestions, promptly implementing updates that benefit customer needs. Their attentiveness and responsiveness are impressive, and I frequently recommend their service to others.

Cons

The app currently lacks the ability to copy persons on new work orders and can be glitchy or slow on certain phones.

“Great experience using the software, customer support is always outstanding.

Pros

It's robust and, once configured, has given me minimal issues, mostly minor and infrequent.

Cons

It would be beneficial to have reminder emails sent to assignees for overdue work orders. Having customizable options for reminders, such as daily or weekly notifications, would enhance its functionality.

“promising mobile workflow potential

Pros

it aligns our workflow straight from a phone. The team is genuinely excited about using a digital app and from what I've seen, they're already hoping it can do even more. They'd love to have additional features built in because, ideally, they don't want to keep going back to a computer for certain tasks. I'm not completely sure how realistic that expectation is but I definitely understand why they want it. Another thing I'd personally really value is an offline mode that can later sync only the new records. That would make a big difference for us especially since the crew sometimes works in areas where cell coverage is unreliable.

Cons

What has made this frustrating for me is the number of glitches we've run into. Since we depend on work orders for invoicing, it's been hard to build out a complete process with confidence. A lot of the experience has felt like taking two steps forward and then one step back which gets discouraging after a while. It's also tough for me to keep the staff motivated when nearly every stage seems to require some kind of troubleshooting before we can move on. Because the rollout has taken so long and we've had to spend so much time vetting the software before going live, I ended up rating the value for money lower than I wanted to.

“web-based value with responsive support

Pros

i really like the balance between cost and features. I've found the work order submission screen very simple and self-explanatory so getting people started hasn't been a struggle. Even after using it for a while, I'm still coming across features that end up being genuinely useful for our team. From my experience the company has been very responsive whenever I've had questions and since the last major software upgrade, the features have continued to evolve in ways that make the system more practical. I've run into very few dead ends where something couldn't be done and when I've reported those issues, they seem to get addressed over time. Another big plus for me is that it's fully web-based so there's no software for me to maintain internally. We also don't have to worry about user limits, permission changes are simple to manage and I like that we control most of the setup ourselves instead of sending things off and waiting for formatting. On top of that, customer service has been consistently helpful.

Cons

The menu layout sometimes feels clunky and remembering where certain rarely used options are located can take me a while.

“responsive team and thoughtful updates

Pros

What stood out to me most was how open the team has been to feedback and how willing they are to roll out updates and changes that actually match what customers need. I've been really impressed by how attentive they are to our requests and that level of responsiveness has made a big difference in my experience. Because of that, I've already recommended the service to others and would gladly continue doing so.

Cons

The app still doesn't allow copying additional people on new work orders which is a limitation I notice during my work.

“great after setup

Pros

it is very great overall. Once I got everything configured, it has worked reliably for me with only occasional, minor issues here and there.

Cons

Reminder emails for overdue work orders would make a big difference because I often rely on notifications to stay on top of tasks.

“versatile but needs autosave

Pros

I've found the software to be quite versatile and it handles a range of tasks well enough for different workflow needs.

Cons

Being logged out while creating a work order is frustrating since I lose my progress and have to re-enter everything.

“mobile capabilities win us over

Pros

Another thing that really stands out for me is the positive feedback we keep hearing from our technicians out in the field. They genuinely enjoy using the software's mobile features and that says a lot from the people relying on it every day. From my perspective, if I were starting this process all over again, this software would absolutely be my first choice.

Cons

At this stage, I honestly don't have any negative comments about the system.

“flexible tracking that delivers

Pros

it gives me flexibility along with the tracking features. In my experience it adapts well to the way I work and I'm able to keep a close eye on what's happening without feeling boxed into a limited process.

Cons

Inconsistent performance on the mobile app has caused me trouble when I try to use it while moving between locations.

“very flexible for my needs

Pros

What I like most is how flexible this product feels in day-to-day use. I've been able to adapt it to my needs without feeling boxed in and that versatility has made a real difference for me.

Cons

So far I haven't run into any issues serious enough for me to mention.

“inventory and maintenance in one place

Pros

I like that it brings inventory management together with facility maintenance tracking in a single system which helps me keep both areas connected instead of juggling separate tools.

Cons

The interface feels tough at times which makes it harder for me to complete tasks efficiently.