UpKeep Reviews

“Limited free version

Pros

The inventory tracking, purchase orders and work order features are really helpful and pretty easy to handle.

Cons

The "List of Parts" feature is frustrating since I can only add one of each part which makes creating Bills of Materials or maintenance lists with duplicate items really challenging. I can't access purchase orders through the mobile app which is inconvenient when I'm away from my desk. The free version is pretty restrictive and we ended up having multiple people share one account just so they could handle basic tasks like editing work orders.

“Goes well with my workflow

Pros

Really appreciate how organized everything is across all task levels. Configures perfectly with my workflow and helps me stay on track with daily tasks, even during hectic periods!

Cons

One thing that bugs me is how buggy it is to add or select photos. I really want to show before and after shots of my work but the photo process is just too complex.

“useful check-in and out feature

Pros

The check-in and check-out feature for each service really helps me track how long projects take which makes pricing future similar services much more accurate.

Cons

The interface definitely needs some work. I'd really like to see a calendar view in the mobile app where you can drag and drop scheduled services between days.

“helps tenants submit maintenance requests

Pros

Helps our tenants submit maintenance requests and gets those straight to our maintenance team. It's really helped us stay organized and respond much faster to issues.

Cons

We don't really need all the features since our setup is pretty simple.

“easy to send to notes

Pros

Tracking work progress is simple and sending notes to whoever created the ticket happens with ease. The printable format really helps when I need to send requests to finance for cost justification.

Cons

Users can't easily tell if someone already submitted a ticket for an issue so we end up with duplicate tickets for the same problem.

“we manage 6 buildings thanks to upkeep

Pros

Quite user-friendly. It lets us respond to issues much faster and has definitely boosted our efficiency when handling repairs across all six of our buildings.

Cons

Finding specific work orders can be hard since the filtering and sorting options aren't very user-friendly. When someone creates a work order with an unusual or incorrect title, tracking it down becomes even more challenging.

“effortless progress tracking

Pros

I really appreciate how everything is centralized. Having instructions and records together in one spot makes my workflow so much smoother. Assigning tasks to the right team members is simple and tracking progress feels effortless. What really impressed me was being able to drill down to individual parts tracking especially considering how affordable this solution is.

Cons

Feels pretty complicated at times and getting everything set up to actually use all the features took longer than I expected. Still, once you get through that initial setup phase, it's definitely worth the effort.

“excellent recurring work order feature

Pros

I can easily add updates to work orders whenever needed. The recurring work order feature has been a game-changer for our operations. Since we manage multiple locations, being able to specify exactly which site needs attention, even down to the specific room, is incredibly useful for our team.

Cons

The only thing I'd like to see improved is being able to forward updates to any email addresses.

“Highly accessible reporting feature

Pros

Allows easy access to reports whenever I need them which really boosts my efficiency. It keeps track of everything like pending tasks, completed work, photos and even lets me give reviews and ratings once jobs are finished.

Cons

I have no complaints at all.

“ability to see my scheduled work

Pros

It lets me view all my upcoming scheduled tasks in one place. Having that complete overview of what's on my plate really helps me stay organized.

Cons

The timing feature doesn't kick in automatically when I begin a new project which is frustrating. There's also some inconsistency between the mobile app and desktop version that creates confusion. When I try to use split screen mode on my computer, the interface gets cut off and I lose visibility of important elements. Plus, I can't see my colleagues' status or activity when working in split screen view.

“Stores all equipment details

Pros

We can store all our equipment details in one centralized database which makes maintenance tracking much more organized. What I really appreciate is being able to access everything through my browser or the mobile app. This means I can update information right when I'm standing next to the equipment. The scheduled maintenance feature with automatic reminders has been a game-changer for ensuring we don't miss critical tasks and keep everything running smoothly.

Cons

Only problem we've faceed is when updating user details. It sometimes freezes accounts though support was quick to help fix it.

“Keeps maintenance items up-to-date

Pros

I appreciate how it keeps all our maintenance items organized and up-to-date in a single location.

Cons

I wish there was a way to download and print work orders directly from the site instead of having to send them to email first and then extract them from there.

“Team collaboration made easy

Pros

The collaboration features are amazing. Having multiple team members work in the same system means we can all see the checklist items and handle them without needing constant meetings.

Cons

Training takes quite a bit of time since this is a pretty administrative system so you'll want to plan for that when implementing.

“Does more than any other tool

Pros

I like how comprehensive this tool is compared to other options that only handle part of what I need. Finding what I'm looking for is simple and the interface keeps things simple while making task management much easier.

Cons

Sometimes you're stuck with CSV reports which can be a pain if your company doesn't use Microsoft apps.

“painless migration

Pros

The setup process was so smooth. Migrating our existing data happened without any issues. Training our team was simple too and I'm excited about exploring additional features down the road.

Cons

I felt a little worried when my assigned person got let go unexpectedly. The company quickly won back my confidence by giving me someone even more skilled.

“works well on both ends

Pros

Convenient to use and works well whether you're an admin or just submitting requests.

Cons

The work order page gets confusing sometimes. You have to use filters to tell reactive and preventative requests apart which isn't terrible but it would be way easier if they just had separate tabs for preventative work orders and service tickets.

“No unnecessary clicks

Pros

The layout is refreshingly simple and user-friendly. Adding or removing items takes just one click which makes everything so much smoother.

Cons

I wish there had been better follow-up support once everything was set up and running.

“ease of use for staff and users

Pros

It is so user-friendly for both our team and customers. Love how it tracks word orders smoothly.

Cons

Setting up all our equipment and buildings has been pretty challenging since this is our first time using this type of system.

“requesters can't pick department

Pros

Consolidates all work order requests into a single section. Feels simple and user-friendly.

Cons

The app doesn't let requesters pick their department upfront so I end up seeing every single work order from grounds, maintenance, you name it. Would be much better if I could just focus on what's actually relevant to me instead of sorting through everything.

“Keeps our operations running smoothly

Pros

I rely on this tool daily with my team to keep our department operations running without a hitch.

Cons

Setting up work orders to auto-generate properly has been quite challenging. It takes some trial and error to get the automation working the way you need it to.