UpKeep Reviews

“Can organize orders by numbers and dates

Pros

I can easily track and organize work orders using both numbers and dates which makes managing my workflow much more simple.

Cons

The server lag between east and west coast is really noticeable and slows things down.

“others can create wos to bring things to my attention

Pros

Others can easily submit work orders whenever they spot something that needs my attention.

Cons

Haven't really come across anything that bothers me about this platform.

“Can't add another person to the work order

Pros

Great being able to mark orders with different statuses like "complete," "open," "on hold" or "in progress." It really helps admins track what's being worked on and spot any delays.

Cons

I can't add another person to recieve email notifications. Would be better if there was a way to include additional people on work orders so they'd also get updates on the progress.

“Reminds me of the approaching deadlines

Pros

Simple interface that's not hard to handle plus it sends helpful reminders when deadlines are approaching.

Cons

Nothing major. This solid product even tracks time well.

“Benefits our company greatly

Pros

The longer you work with it the more you discover how much it benefits both you and your company. every department gains better insight into processes, gets access to detailed information about everything including expenses, parts, work orders and time management.

Cons

Hard to find any real downsides yet. The more time I spend with it, the clearer it becomes how simple and worthwhile this tool really is.

“useful for monitoring team's work

Pros

Tracking and monitoring features have been very useful for keeping tabs on everyone's work. It cuts down on daily team meetings since people can work independently from prioritized job lists that management oversees. Managing spare parts inventory across our stores has become much more effective which helps keep our budgets and costs under control. The graphs and man-hour tracking give us great insight into departmental workload.

Cons

Upkeep can be frustrating when filters reset after updates especially for team members who aren't as comfortable with technology. There's also an inconsistency where you can adjust job times through the mobile app but not on the website, not sure if that's an access level thing or just a limitation.

“Comprehensive work order generation options

Pros

PM and work order generation options are really comprehensive and work perfectly for our asset requirements. I can create detailed checklists and keep track of parts inventory. Having all those different eAM categories means everything stays organized in one central location.

Cons

The downtime setup process is pretty confusing at first. There are several different ways to track things and it takes a while to understand how each action impacts your records across different categories. Also, the asset descriptions really need better editing options. There's no way to organize text properly and everything just gets jumbled together in one messy block.

“amazing ease of use

Pros

I find this software very user-friendly. Anyone can understand it without much trouble.

Cons

Lack of ability to add comments to work orders without triggering updates is frustrating. It generates too many unnecessary emails. Would be great to have a dedicated notes section in each work order. Also think there should be a spot to upload equipment manuals.

“Top features

Pros

I like that this tool offers features comparable to the major program management platforms and they're actively working on improvements when needed.

Cons

Training sessions feel rushed. You really need more than 30 minutes to properly learn the new features but the meeting slots don't give you enough time to absorb everything.

“Solid asset tracking

Pros

The asset tracking and work order creation capabilities are what I find most valuable about this platform.

Cons

When I close an asset from a certain location it doesn't bring me back to where I was. Instead it dumps me on the main location page and I have to hunt down the property and look up assets all over again.

“Quick task assignment

Pros

I love how simple it is to assign tasks to technicians whether they're working at my location or our sister facility. The assignment process is fast and simple.

Cons

Only thing that bothers me is how recurring work orders don't get new numbers they just keep using the same WO number

“easy to set up orders

Pros

Quick to set up orders and handle requests without any issues.

Cons

The analytics and reporting features could definitely use some work. They're pretty basic right now and don't give me the depth of insights I need for making informed decisions.

“Organized site

Pros

The site feels well-organized.

Cons

Sometimes it makes unexpected changes that catch me off guard.

“Simple for end users

Pros

I really appreciate how simple this is to use particularly for anyone entering tickets. We were looking for something extremely user-friendly and it definitely delivers on that front.

Cons

The backend setup isn't the most user-friendly but it's still easier to get a few admins trained on it rather than teaching our whole team how to handle request inputs.

“works perfectly for us

Pros

Amazing how customizable everything is and the fact that my technician can create work orders whenever needed is fantastic. This tool works perfectly for our needs!

Cons

The mobile app is a bit tricky for my techs. Would be nice if they could automatically see there assigned work orders without having to mess with different settings to find them.

“Convenient app and site

Pros

The website and mobile app are so convenient to manage. We rarely run into network problems or system downtime. This software was clearly built with maintenance teams in mind!

Cons

Depending on what type of user profile someone has they might struggle to view active cases that other people opened. This sometimes leads to duplicate cases being created for the exact same issue.

“Helps us build better processes

Pros

Really pleased with how this handles our inventory management needs. It's helped us simplify everything and cut down on excess stock significantly. We're just getting started with the maintenance management features but it's already allowed us to get all our operations and maintenance staff set up to submit requests and build better planning processes. The benefits of having solid maintenance planning are already showing and I expect even more improvements as everyone gets more comfortable with the workflows.

Cons

I don't really have any complaints about what we've built with the maintenance team so far.

“tracks work orders, inventory, equipment and supplies

Pros

The system does an excellent job tracking work orders, inventory, equipment and supplies all in one place. It's user-friendly and the technical support team is outstanding. I rely on it daily and honestly, it's become the most valuable tool in my workflow.

Cons

I'm not a fan of how recurring work orders display. They show way too many years in advance and end up taking tons of space for just one order. I think showing maybe a year ahead would be plenty sufficient.

“Dependable request process

Pros

It handles all our scheduling and review processes across multiple buildings without breaking a sweat. The request process feels dependable and simple. Our whole team has really embraced this tool and finds it genuinely effective.

Cons

We'd like to see better multisite functionality and stronger location support as the platform continues evolving. Hoping they expand these features soon since we're planning to roll this out to more team members.

“pM scheduling works well

Pros

Its nice how the PM scheduling works. it automatically sets the next date based on when you actually finish the work, not just some rigid weekly or monthly schedule. This gives our techs some breathing room and flexibility to complete their preventive maintenance tasks without feeling rushed.

Cons

Main downside I've noticed is that you cant communicate directly with people who submit requests. It would be helpful to have messaging capabilities for getting more details or providing updates back and forth.