UpKeep Reviews

“self-explanatory interface

Pros

The interface is really simple and self-explanatory which makes training new staff very convenient. I appreciate being able to assign specific work orders to individual employees. The photo attachment feature is also great for documenting work.

Cons

Sometimes work orders don't update for the next day and I have to manually create new ones though this happens very rarely.

“Team can update in real time

Pros

Its simplicity stands out plus my whole team can make updates simultaneously which keeps everyone on the same page.

Cons

I really dislike that there's no way to customize the PDF format for work orders. You can create a nicely formatted description with proper line breaks but when you convert it to PDF, everything gets mashed together into one giant block of text with zero spacing.

“simple for daily use

Pros

I find it very simple to use daily. It's been amazing for keeping all my information organized and easily accessible when I need it. My clients definitely notice the more polished, professional appearance it gives my business. The mobile app is super convenient and I can access everything on the go without any problem. Getting those automatic notifications about new work orders and overdue items has been a game-changer for staying on top of everything.

Cons

Finding my way around initially was pretty frustrating. The guides and directions are buried somewhere and not easy to locate when you first log in. Would be much better if they made the help resources more visible right from the start.

“easy to create custom integrations

Pros

The ReST API is fantastic. It makes building custom integrations between our different platforms really simple.

Cons

Many features are still "in progress" that should've been available from day one.

“nice search function

Pros

I appreciate how everything gets organized across all my locations in a single place. The search functionality works really well too.

Cons

The software occasionally has bugs but they're typically resolved pretty fast. Honestly, there aren't many complaints I have about it.

“no more clutter

Pros

Really simple to manage. No clutter with extra tabs or fields you don't need. Adding job details and updates is not hard.

Cons

I can't filter by everything I need which gets frustrating when searching for specific data. Also, theres no autosave feature so I've lost work a few times when the system crashed unexpectedly.

“Updates break external workflows

Pros

Training the team was simple since it's pretty user-friendly and doesn't overcomplicate things.

Cons

The changelogs could be much better. We're often left guessing what changed in updates and sometimes our external workflows break because of it. Also, they send way too many emails asking for reviews which gets annoying.

“excellent support

Pros

I really like how user-friendly this app is and the software support has been excellent when we've needed help.

Cons

The app freezes up on me sometimes and crashes out of nowhere.

“More suitable for larger teams

Pros

It helps me organize both routine and scheduled maintenance tasks especially when working with a larger team. Being able to include invoices and send work orders directly to different workers makes everything much smoother.

Cons

Would work better for me if it focused more on analyzing the actual work being done instead of just tracking workers. Since I'm the only one in my department, I need features that analyze a single person's performance rather than comparing multiple employees.

“no competitor comes close

Pros

I can approve maintenance requests from anywhere and instantly assign them to my crew, this flexibility is unmatched. Haven't found any competitors that come close to offering this level of functionality.

Cons

The only thing that could make this better is if it sent me notifications when requests haven't been completed or accepted after a certain amount of time. Other than that, I really have no issues with it.

“Quick response time

Pros

What I appreciate most is the quick response time and excellent customer service. Whenever we've run into problems, anything that could be fixed outside of missing features was handled really well. Most issues got resolved through detailed one-on-one sessions where they walked us through solutions.

Cons

The main issues we ran into were with the purchase orders tab. It wouldn't keep its sorting after viewing a specific P.O. and work orders had the same problem. We also had trouble with the analytics section where the data didn't match what was actually happening. These were things that really needed fixing. Some of these problems are getting addressed while others aren't though we've had some productive conversations with the support team about possible solutions.

“Really costly

Pros

The features and accessibility for multiple users really stood out during our evaluation. Submitting service requests is simple and I'm impressed with how well they communicate progress updates back to us.

Cons

It isn't specifically designed for farm and vehicle maintenance and it's more of a generic platform where you have to adapt the existing framework to fit your needs. Many features feel like standard, off-the-shelf components rather than being purpose-built for vehicle maintenance. Administrative functions are much more limited on the mobile app compared to the desktop version. The requestor licenses are extremely restrictive, forcing you to upgrade to paid seats for almost any functionality beyond basic requests which makes it really expensive.

“allowed me to move away from manual excel spreadsheets

Pros

I've been able to automate our internal audits and finally ditch those manual excel spreadsheets for tracking everything. It helps ensure all facility-related preventive maintenance and tasks get properly recorded which is crucial for keeping up with cGMP standards and maintaining our NSF certification.

Cons

The way it handles scheduled work orders is annoying. Instead of creating them one at a time, it generates multiple tickets way into the future all at once. This makes it really hard to tell what's actually due now and I end up spending extra time sorting through everything.

“Top solution for asset management

Pros

The customer support team responds quickly with no phone calls necessary. Asset management here is superior to anything else I've tried. I mainly use it for inventory management and it excels at automatically deducting items and making updates simple when needed.

Cons

Search function is pretty limited. You have to type exactly what you're looking for or it won't find anything. If there's even one extra word in between what your searching for, it just gives up and shows no results.

“automates WOs

Pros

I really like how simple it is. Having everything cloud-based means I can access equipment manuals and other documents from wherever I am. The automated work order functionality saves me tons of time too.

Cons

It's a bit costly. Would love to see a small business package with maybe 3 users bundled together at a more reasonable rate.

“every step is documented

Pros

The workflow is so smooth. You submit a request and every step gets documented and communicated until completion. Having everything accessible on my phone makes management effortless.

Cons

I honestly haven't run into any real issues with this platform. everything functions smoothly and makes tracking our maintenance work simple. It's definitely a step up from basic task management apps we used before.

“notifications get sent to technicians' phones

Pros

I appreciate getting instant notifications sent directly to our technicians' phones through the mobile app.

Cons

Could use more chart options for those of us on the middle subscription plan.

“can't move columns around

Pros

Lovely customizable reports feature that comes with the business license. It's the final free add-on and quite valuable. The analytics capabilities are impressively powerful and the PM triggers work wonderfully especially when it comes to scheduling tasks.

Cons

The sorting feature doesn't work properly under PM Assigned to which is frustrating. I also can't rearrange columns the way I need them and some basic functionality seems to be missing at times. Another issue is that parts have to be assigned to each individual asset instead of being linked to the model number, it doesn't recognize that identical models would use the same parts which creates unnecessary extra work.

“keeps team in the loop

Pros

Keeps our whole team on track and informed about project status and what we're waiting for.

Cons

Can't modify user permissions without having to delete and recreate the whole account.

“simple menu

Pros

The menu system is really simple to work with.

Cons

Setting it up initially took more effort than I expected.