UpKeep Reviews

“easy to access field data

Pros

easy to access field data whether I'm using my phone, tablet or computer. The flexibility is really convenient for staying productive on the go.

Cons

The downtime register doesn't connect to work orders very smoothly.

“Filters help me focus on what matters

Pros

The reporting features are outstanding and the filters really let you focus on what matters most for your business. You can easily customize views to highlight the key metrics you need to track.

Cons

I get bombarded with notifications from every single property which can be pretty overwhelming.

“Detailed training

Pros

Setting this up was simple and I really appreciated how detailed the training was when we first got started.

Cons

Can't modify checklists once they're created and when you update settings they don't automatically apply to new lists going forward.

“submit requests with just a click

Pros

I love that tenants can just click a link to access the maintenance portal and submit requests without dealing with account setup or password management.

Cons

Occasionally run into minor glitches here and there (cant recall the exact details) but they typically get fixed pretty quickly, nothing major to complain about with the system.

“allows for clear communication

Pros

It is so convenient to use and presents open work orders in such a clean way that I can easily communicate and prioritize maintenance issues across our entire facility. The mobile app is super user-friendly and having all that information right at my fingertips is fantastic.

Cons

The reporting functionality feels a bit complex to handle. I'd really appreciate more customizable options for asset and parts fields. It would also be great if we could generate better summary reports to send out to requestors.

“not a complicated system

Pros

An uncomplicated system. Never had any data disappear on me which is reassuring. The support team is genuinely helpful and responds quickly when I need assistance. I appreciate how it sends reminders for upcoming tasks.

Cons

I honestly don't dislike anything about it though sometimes the app can be very slow to load things but overall everything is perfect about the app, I like it a lot.

“Weak analytics

Pros

I've been able to digitize our entire factory floor into a single application which has been helpful. Adding new locations, assets and work orders is simple and doesn't require much technical knowledge.

Cons

The analytics feel pretty limited in what I can actually track and I'm constantly trying to work around the system to get the data I need. It's not always clear how things are being measured either like what exactly counts as a "Recurring Work Order"? Simple tooltips would help so much here. The real kicker is waiting hours for metrics to update so if I'm testing something to see how it affects the numbers, I'm stuck waiting around to see if my changes even worked.

“improved our inventory management

Pros

What I really appreciate is how I can build out our asset list and assign specific parts to each asset along with vendor details. This has made parts ordering much faster and really improved our inventory management.

Cons

I haven't really found anything to complain about with this platform. I'd love to get management on board with expanding our use of it to keep improving our maintenance operations.

“Better communication between crew and management

Pros

equipment issues get communicated much better between the crew and management now. There's way less confusion about what's actually broken or needs attention.

Cons

Wish there were better options to filter out some of the notifications.

“ability to track progress of projects

Pros

Being able to monitor how specific projects are progressing has been helpful. Our team can easily see what we've accomplished and what still needs attention. The priority feature is something we rely on heavily. It keeps us focused on what needs to get done first versus what can wait.

Cons

The project input process could definitely be more user-friendly. Our stadium operations might have unique requirements which could explain why entering items isn't as simple for us.

“keeps my food manufacturing facility running smoothly

Pros

I manage a 30,000 square foot food manufacturing facility and this platform keeps my team organized with work orders and preventative maintenance. everything runs smoothly because we can stay on top of equipment needs. The interface feels modern and it handles pretty much everything I need it to do!

Cons

Lack of multiple contact options for vendors is really frustrating. I need seperate contacts for sales, tech support, scheduling and billing but can only add one. This limitation makes vendor management much harder than it should be and I'm hoping they'll fix this soon.

“keeps our team connected

Pros

Being cloud-based keeps our entire team connected which makes a real difference in how we handle daily maintenance requests. everything moves much faster now and the workflow feels more organized.

Cons

I wish there was a way for our team to create work orders directly instead of having to submit requests that need approval.

“Unreliable search function

Pros

The interface looks attractive and using the app feels smooth. Being able to create QR codes is really handy too. I'm impressed with how the asset management section works. Once you add pictures, everything becomes super organized.

Cons

The search function can be unreliable at times and I wish I could edit PMs once they're already running. Also, the import feature only updates certain categories which is pretty limiting. There are definitely some quality-of-life improvements that would make this much smoother to use.

“can set up individual assets for a property

Pros

Appreciate how simple it is to create work orders that our maintenance team can quickly access and review when addressing problems. Being able to configure separate assets for each property and track them individually has been really valuable.

Cons

Work orders don't have a start time unless you manually create a trigger which is frustrating. I need to schedule future tasks that my team can check on the actual day instead of having to plan everything days ahead. When I'm on-site trying to add photos to an active work order, I can only upload one picture at a time instead of selecting multiple images at once. This whole process eats up way too much time and slows down our workflow.

“excellent calendar visualization for work orders

Pros

I really appreciate the calendar visualization for work orders. It makes planning ahead for scheduled maintenance so much clearer. Tracking multiple orders becomes way more manageable with this view compared to other systems I've worked with before.

Cons

The date management could be better. I have to drag work orders to different months instead of just typing in a new date while keeping the same recurring schedule. Also, when the month ends on a Saturday, I can't move work orders to the following month at all.

“can switch devices and still keep talking to support team

Pros

It handles asset tracking, work orders and billing. The digital work order system means I don't have to deal with printed lists anymore which saves time and reduces clutter. I can start a conversation on my computer and easily continue it on my phone which is convenient for when I'm moving around the shop.

Cons

Interface can look pretty different when switching between iPhone and Android which is annoying. Recent changes to the layout have left some of us scratching our heads trying to figure things out. The per-user licensing gets expensive fast. Would be much better if they offered a flat rate that covers up to 20 users instead.

“Provides details that I need

Pros

I find this tool so simple but it still lets me dive into all the detailed specifics when necessary.

Cons

There's honestly nothing I really dislike about it. Sure some features take a little time to get comfortable with but once you're patient and give it a chance, everything runs smoothly.

“Incredible ease of use

Pros

The ease of use really changed everything for us. Not only can I submit work order requests but other staff members can too and our facilities team handles them in real time.

Cons

I'd really like to have a built-in daily checklist feature for our maintenance team where they can mark off tasks as they finish them.

“saves time and energy

Pros

It's been great for getting our departments to communicate clearly about what needs attention. everything gets prioritized properly without endless phone calls or email chains back and forth. Saves us a lot of time and cuts down on misunderstandings.

Cons

Getting people to actually use this for requests has been tough. They still think walking over and asking in person gets faster results which makes tracking everything really difficult.

“Helpful spare parts section

Pros

The spare parts section is really helpful and I appreciate how easy it is to manage work orders and reschedule preventive maintenance for future dates.

Cons

Nothing really stands out as problematic. Overall it's quite user-friendly.